Trade Parts Advisor
5 days ago
Basingstoke
Sandown Group operates successful Mercedes-Benz, OMODA, JAECOO and Chery retailers and service centres across the South of England. An opportunity has arisen to join our Trade Parts Team in Basingstoke based at our hub at Hart House. The main purpose of the role is to receive all parts orders form a number of sources and ensure that they are accurately interpreted and promptly picked and despatched for trade Customers and internal transfers. Main Duties: Receive all parts orders, interpreting customer requirements and give advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering. Develop and maintain professional relationships with all customers to gain new and repeat business. Locate unavailable items from other Retailers and arrange for delivery or pass order to stock control for orders to be raised. Ensure that all orders for despatch match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems. Ensure that the image and levels of cu...