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Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required: May be required to travel as per Business requirements. Reports to: Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services. The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities (…Responsibilities to include but not be limited the following) Job Description :- ( …Not limited to) • Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo’s as per business needs., • Foster collaboration, knowledge sharing, and innovation across the WFM function., • Architect end-to-end WFM processes (forecasting, scheduling, real-time management)., • Identify and implement optimization opportunities to improve efficiency and accuracy., • Ensure processes align with TP BEST WFM framework standards., • Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD’s and Integrations processes., • Partner with IT and vendor teams to ensure robust infrastructure delivery., • Maintain governance and compliance across WFM platforms, • Work closely with WFM resources, operations leaders, and business stakeholders., • Translate business requirements into scalable WFM solutions., • Act as the subject matter expert for WFM optimization initiatives., • Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence)., • Provide insights and recommendations to senior leadership., • Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- • SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries., • Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists)., • WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools., • IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration., • TPS Migration: Current progress, next steps, and completion strategy., • Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies • Technical Expertise: Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc, • Analytical Skills: Strong ability to interpret data, identify trends, and propose solutions., • Leadership: Proven experience managing WFM teams and driving organizational change., • Project Management: Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred., • Communication: Excellent stakeholder management and presentation skills., • Strategic Thinking: Ability to align WFM processes with long-term business goals. Preferred Qualifications • 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role., • Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred., • Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts)., • Demonstrated success in delivering WFM infrastructure projects., • Familiarity with TP BEST WFM framework or similar global standards., • Bachelor’s degree in Business, Operations, or related field.

Role: Salesforce Senior Developer / Architect Contract Type: Contract (3 months initially with further extension long term) Start Date: Jan 2026 We're looking for a Salesforce Senior Developer/Solution Architect to help us design and deliver scalable, high-quality Salesforce solutions across our business. The ideal candidate is hands-on, technically strong, and confident working closely with product, business, and dev teams to shape solutions that are not only well-built but also future-proof and efficient. Key Responsibilities: • Design and implement end-to-end Salesforce solutions (Service Cloud focus), • Lead technical delivery and drive best practices across Apex, Flows, LWC, and integrations, • Collaborate with admins, product managers, and BAs to translate business requirements into scalable solutions, • Support CI/CD process (GitHub, Jenkins) and maintain development standards, • Provide technical mentorship and guidance to team members, • Ensure integration and data flows with third-party platforms (e.g., Zuora, Adobe, external APIs) Required Skills: • 5+ years of Salesforce development experience, • Strong Apex, Lightning Web Components, Flows, and API integration skills, • Experience designing scalable architecture and optimising performance, • Strong understanding of Salesforce data model, permissions, and platform limitations, • Familiarity with CI/CD tooling – GitHub + Jenkins, • Able to work cross-functionally and communicate with both technical and non-technical stakeholders Nice to Have: • Experience with Zuora or other subscription billing platforms, • Salesforce certifications (e.g. Platform Dev I/II, App Builder, Architect certs)

SENIOR BI ANALYST / ANALYTICS ENGINEER Up to £70,000 | Fully Remote UK | Health & Wellness Tech THE COMPANY Award-winning health and wellness tech company with 30 million users globally. Remote-first company with a deep-work culture that values autonomy and ownership. THE ROLE Join a 3-person data team working with Product, Marketing, and Finance teams. Report directly to the CTO. What you'll do: • Build BI models using DBT in BigQuery, • Create dashboards in Omni (their BI tool), • Support user acquisition and marketing analytics, • Work on ad attribution insights for mobile apps, • Deliver finance and cashflow reporting, • Own projects end-to-end with minimal supervision TECH STACK • Cloud: Google BigQuery (GCP), • Data Transformation: DBT, • BI Tools: Omni, Metabase, Looker Studio, • Analytics: Amplitude, • ETL: Fivetran, • Version Control: Git WHAT YOU NEED Essential: 4+ years in Data/Analytics Engineering or BI Strong SQL skills (production-level) DBT experience (essential) Cloud data warehouse experience (BigQuery, Snowflake, Redshift) Data modeling expertise User acquisition or marketing analytics background Mobile app or gaming industry experience (highly preferred) Strong communication skills Self-starter who works autonomously Degree in Engineering, Computer Science, Maths, or related Nice to have: • BigQuery experience specifically, • Mobile analytics or app attribution background, • Agile startup experience, • Amplitude or similar analytics tools, • Health tech or behavioral science experience WHAT'S ON OFFER Up to £70,000 Fully Remote (anywhere in UK) High Impact (30M+ users) Small team, direct access to CTO Autonomy and ownership Award-winning product company Deep work culture, minimal meetings INTERVIEW PROCESS 1. CV chat with CTO (1 hour online), 2. SQL exercise + technical task (take-home), 3. Final with CTO and stakeholders (online) Timeline: 2-3 weeks HOW TO APPLY Send CV to Mohammed Buhariwala at Harnham Keywords: BI Analyst, Analytics Engineer, DBT, BigQuery, SQL, User Acquisition, Mobile Analytics, Marketing Analytics, Health Tech, Remote

Paid Internships in China at Fortune 500 Companies - Full Support & Stipend Included What You’ll Do: Join Go Abroad China’s internship program in China and gain real-world experience at leading Fortune 500 companies, innovative startups, and multinational corporations in China. You’ll work on meaningful projects in fields like Business, Engineering, IT, Marketing, Finance, and Hospitality while developing professional skills in a global environment. As an intern, you’ll: • Collaborate with international teams on live projects, • Attend professional development workshops and networking events, • Receive personalized career mentoring and feedback, • ✓ 20+ Years of Experience - Since 2003, we've placed 4,000+ interns from 50+ countries, • ✓ All-Inclusive Welcome Package - We handle everything for you: airport pickup, visa assistance, accommodation, a SIM card, a transportation card, and 24/7 support. Additionally, our package includes weekend activities such as networking events, cultural excursions, and electives, plus Chinese language courses., • ✓ Guaranteed Placement - Get matched with companies that align with your career goals, • ✓ No Mandarin Required - English-speaking work environments available, • ✓ Proven Success - 90% of our interns secure jobs within 3 months of completion, • Monthly stipend to cover living expenses, • Professional internship placement in your field, • Comfortable accommodation (Nice apartment or homestay), • Comprehensive visa support and documentation, • Airport pickup and orientation program, • Weekly Mandarin language classes, • Cultural activities and business networking events, • 24/7 local support and career coaching, • Students, recent graduates and professionals (18+ years old), • All academic backgrounds welcome, • Fluent in English (no Chinese language skills required), • Motivated, culturally curious, and eager to learn, • Location: Beijing, Shanghai, Shenzhen, Guangzhou, China, • Working Hours: Full-time (40 hours per week), • Start Dates: Year-round, flexible intake dates, • Salary Indication: Monthly stipend + comprehensive support package Take the first step toward your global career! Apply now and our team will contact you within 24 hours to discuss your personalized internship placement.

Paid Internships in China at Fortune 500 Companies - Full Support & Stipend Included What You’ll Do: Join Go Abroad China’s internship program in China and gain real-world experience at leading Fortune 500 companies, innovative startups, and multinational corporations in China. You’ll work on meaningful projects in fields like Business, Engineering, IT, Marketing, Finance, and Hospitality while developing professional skills in a global environment. As an intern, you’ll: • Collaborate with international teams on live projects, • Attend professional development workshops and networking events, • Receive personalized career mentoring and feedback, • ✓ 20+ Years of Experience - Since 2003, we've placed 4,000+ interns from 50+ countries, • ✓ All-Inclusive Welcome Package - We handle everything for you: airport pickup, visa assistance, accommodation, a SIM card, a transportation card, and 24/7 support. Additionally, our package includes weekend activities such as networking events, cultural excursions, and electives, plus Chinese language courses., • ✓ Guaranteed Placement - Get matched with companies that align with your career goals, • ✓ No Mandarin Required - English-speaking work environments available, • ✓ Proven Success - 90% of our interns secure jobs within 3 months of completion, • Monthly stipend to cover living expenses, • Professional internship placement in your field, • Comfortable accommodation (Nice apartment or homestay), • Comprehensive visa support and documentation, • Airport pickup and orientation program, • Weekly Mandarin language classes, • Cultural activities and business networking events, • 24/7 local support and career coaching, • Students, recent graduates and professionals (18+ years old), • All academic backgrounds welcome, • Fluent in English (no Chinese language skills required), • Motivated, culturally curious, and eager to learn, • Location: Beijing, Shanghai, Shenzhen, Guangzhou, China, • Working Hours: Full-time (40 hours per week), • Start Dates: Year-round, flexible intake dates, • Salary Indication: Monthly stipend + comprehensive support package Take the first step toward your global career! Apply now and our team will contact you within 24 hours to discuss your personalized internship placement.

A recognized technology firm in Greater London is looking for a Senior Customer Success Manager to cultivate long-term relationships with enterprise clients.The role involves driving adoption of solutions, leading renewal strategies, and ensuring customer satisfaction.Ideal candidates will possess 5

If you are passionate and innovative, you may be our next NiCEr. NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. NiCE software manages more than 120