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Automatic Gate Engineer – Liverpool– Up to £40,000 basic salary per annum Automatic Gate Engineer Package Overview: £35,000 - £40,000 Basic Salary + Overtime (Negotiable depending on experience) Full-Time, Permanent Monday to Friday Hours Area Covered: Liverpool (North West & the Surrounding Areas) Company Overview – Automatic Gate Engineer Our Client are currently looking for an Automatic Gate Engineer to join their highly valued team on a Full-Time, Permanent basis. With many years’ experience in the industry, they’re entering another period of growth and are looking to expand their team due to customer demand. Automatic Gate Engineer Role and Responsibilities: Installation, Service, Repair, Fault-finding & Maintenance of Automated Gates, Barriers, Bollards, Access Systems & other related products Field based role, covering a number of sites Working on a range of brands of manufacturer Take responsibility for the overall quality of the work delivered Carry out effective communication with customers at all times Ensure tasks are completed efficiently Providing support to team members where required Automatic Gate Engineer Skills and Experience Required: A full UK driving licence or equivalent (Essential) Ideally you will have at least 3 years’ experience working within the Gate & Barrier Industry (Not essential) Considering applicants with all or single discipline providing you are willing to train Knowledge of a range of manufacturers Desirable qualifications include: IPAF, CSCS/ ECS, DHF/ Gate Safe and/or City & Guilds A positive attitude and the ability to self-motivate is a must Benefits of this Automatic Gate Engineer position include: Competitive basic salary of up to £40,000 per annum (Negotiable depending on experience) Company vehicle & fuel card Plenty of overtime available if wanted Opportunity to earn more money via the on-call rota Annual leave provided Pension scheme On-going training opportunities * Travel Pay DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful. Industry Key Words: Automatic Gate & Barriers, Gate Automation, Automatic Gates, Hydraulic Barriers, Automatic Barriers, Roller Shutters, Engineer, Installation Engineer, Service Engineer, Maintenance Engineer, Repair Engineer, Access Gates, Speed Gates, Barriers, Automatic Car Park Barriers, Automatic Rising Barriers, Automatic Revolving Doors, Automatic Sliding Doors, Automatic Swing Doors, Automatic Gates Bi Folding, Automatic Gates Cantilever, Automatic Gates Sliding, Automatic Gates Swinging, Bollards, CAME Automation, Access Control, Roger Technologies, Parking Facilities, BFT, BPT, Beninca, FAAC, NICE, CAME, BENINCA, Videx

Micro Biologist Liverpool Temporary ongoing role £14.87 per hour 37.5 hours per week 7am to 3pm Search recruitment are currently recruiting a microbiologist based on site in Liverpool. This role is working in the Quality Services team, working in a QC laboratory that supports a medical nutrition manufacturing environment and interacts closely with production, supply chain, engineers and external laboratories. This is a temporary ongoing position but could become permanent for the right person. What you'll focus on - Maintaining RFT and OTIF performance within your lab area. - Developing your technical capability through structured training and competency assessments. - Supporting improvements to lab systems, processes and methods. - Contributing to the implementation of new methodologies that enable testing of additional products in house. Key responsibilities - Perform routine microbiological and analytical testing in line with SOPs, GMP and GLP, and complete required training and competency assessments. - Maintain day‑to‑day laboratory standards and rotas, oversee assigned equipment and methods, and manage consumable ordering and receipt. - Check and verify data to ensure accurate reporting, and initiate and support Out of Specification procedures when needed. - Implement assigned corrective actions and contribute to lab process improvement projects aligned with quality KPIs. - Assist in the introduction and validation of new methods and equipment, and update SOPs and documentation when processes change. - Follow Health and Safety standards at all times while supporting the wider quality ambition across the manufacturing site. What we're looking for - BSc in Microbiology, Chemistry or a science‑based discipline. - Fluent English, spoken and written. - Relevant academic background and/or experience in a pharma or FMCG environment. - Familiarity with physical processing of food ingredients, particularly dry powders. - Ability to handle multiple priorities in a pressurised, highly measured setting. - Strong analytical, technical and problem‑solving skills, with confident communication and presentation skills. - Collaborative, adaptable approach with willingness to share ideas and work across functions and external partners. - Nice to have: experience of LIMS systems. Apply now to use your microbiology skills in a quality role that directly safeguards end users. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Join the Party - We're Looking for a Paid Media Specialist! Location: Liverpool City Centre (Hybrid) Salary: £32,000 - £40,000, dependent on experience + bonus opportunities Zachary Daniels Recruitment is delighted to be partnering with a leading entertainment and hospitality group that has taken the UK and international event scene by storm. We're looking for an experienced Paid Media Specialist to take ownership of paid media activity across a fast-moving, high-energy brand. With an always-on calendar spanning 40+ venues, seasonal campaigns, new launches and brand collaborations, this is a fantastic opportunity for someone who enjoys being hands-on and seeing the direct impact of their work. You'll own paid media end-to-end - from strategy and budget allocation through to campaign execution, optimisation and reporting. Key Responsibilities: Own paid media strategy across 40+ venues, seasonal campaigns and key launches. Build, launch and optimise campaigns across Meta, TikTok, Snapchat, Pinterest, Google Ads and Performance Max. Manage budgets across venues and campaigns to maximise performance. React quickly to sold-out events, new on-sales and schedule or venue changes. Run structured test-and-learn programmes across creative, audiences and bidding. Optimise campaigns against agreed KPIs including CPA and ROAS. Deliver weekly and monthly reporting using GA4 and attribution data. Work closely with Design, Video, Organic Social and CRM teams on campaign delivery. Support the expansion into YouTube and explore emerging channels and formats. Manage relationships with key platform partners including Meta, TikTok and Google. What We're Looking For: 4+ years' paid media experience, agencyside or in-house. Strong hands-on experience across Meta and TikTok, with Snapchat, Pinterest and/or Google experience desirable. Confidence owning paid media from strategy through to execution and reporting. Strong working knowledge of Ads Manager platforms. A data-led mindset with experience using GA4 and reporting tools such as Looker Studio. Experience in a fast-paced, high-volume campaign environment. Strong understanding of ROAS, CPA, LTV and Share of Voice. Comfortable using AI tools such as ChatGPT, Codex or Claude to improve productivity and campaign performance. Nice to Have: Google Ads / Performance Max experience. Experience in events, hospitality, entertainment or nightlife. Experience managing monthly paid media budgets of £30,000+. What's in it for You? A four-day work week. Hybrid working from Liverpool city centre. £32,000 - £40,000 salary, dependent on experience. Bonus opportunities. Complimentary event tickets. A fast-paced, creative environment with real ownership and impact. Regular team socials and a fun, innovative culture. If you're an experienced Paid Media Specialist who loves being hands-on, thrives in a fast-moving environment and wants to take real ownership of paid media, we'd love to hear from you. Apply now and let's talk! BBH: 37443

Join the Party - We're Looking for a Paid Media Specialist! Location: Liverpool City Centre (Hybrid) Salary: £32,000 - £40,000, dependent on experience + bonus opportunities Zachary Daniels Recruitment is delighted to be partnering with a leading entertainment and hospitality group that has taken the UK and international event scene by storm. We're looking for an experienced Paid Media Specialist to take ownership of paid media activity across a fast-moving, high-energy brand. With an always-on calendar spanning 40+ venues, seasonal campaigns, new launches and brand collaborations, this is a fantastic opportunity for someone who enjoys being hands-on and seeing the direct impact of their work. You'll own paid media end-to-end - from strategy and budget allocation through to campaign execution, optimisation and reporting. Key Responsibilities: Own paid media strategy across 40+ venues, seasonal campaigns and key launches. Build, launch and optimise campaigns across Meta, TikTok, Snapchat, Pinterest, Google Ads and Performance Max . Manage budgets across venues and campaigns to maximise performance. React quickly to sold-out events, new on-sales and schedule or venue changes. Run structured test-and-learn programmes across creative, audiences and bidding. Optimise campaigns against agreed KPIs including CPA and ROAS . Deliver weekly and monthly reporting using GA4 and attribution data . Work closely with Design, Video, Organic Social and CRM teams on campaign delivery. Support the expansion into YouTube and explore emerging channels and formats. Manage relationships with key platform partners including Meta, TikTok and Google. What We're Looking For: 4+ years' paid media experience , agencyside or in-house. Strong hands-on experience across Meta and TikTok , with Snapchat, Pinterest and/or Google experience desirable. Confidence owning paid media from strategy through to execution and reporting. Strong working knowledge of Ads Manager platforms. A data-led mindset with experience using GA4 and reporting tools such as Looker Studio. Experience in a fast-paced, high-volume campaign environment. Strong understanding of ROAS, CPA, LTV and Share of Voice . Comfortable using AI tools such as ChatGPT, Codex or Claude to improve productivity and campaign performance. Nice to Have: Google Ads / Performance Max experience. Experience in events, hospitality, entertainment or nightlife. Experience managing monthly paid media budgets of £30,000+ . What's in it for You? A four-day work week . Hybrid working from Liverpool city centre. £32,000 - £40,000 salary, dependent on experience. Bonus opportunities. Complimentary event tickets. A fast-paced, creative environment with real ownership and impact. Regular team socials and a fun, innovative culture. If you're an experienced Paid Media Specialist who loves being hands-on, thrives in a fast-moving environment and wants to take real ownership of paid media, we'd love to hear from you. Apply now and let's talk! BBH: 37443 TPBN1_UKTJ

Location:Liverpool HQ (North West UK) – predominantly office-based, with flexibility to work remotely 1–2 days per week Contract:Permanent, Full Time Please note:You do not need to currently hold Security Check (SC) clearance, but you must be eligible and willing to undergo the vetting process. Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding‑edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom. The group is multi-functional with a large portfolio of B2B products and services. Our ecosystem is made up of: Voixtel, secure communications and voice platforms for regulated and critical environments. IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world‑class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector‑specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. Collaboraite is a bleeding‑edge company that provides our Data and AI capability. A collaborative partner for designing user‑centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching. Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community. The group provides bespoke, secure, user‑centric products fuelled by deep technical knowledge advanced data and analytical skills. We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward‑thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world‑leading enterprise product sets. Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world. We’re looking for a creative and technically confident Digital Content & Training Developer to join our Training team and help us develop engaging, high‑quality digital learning content across our growing training portfolio. This is a varied role for someone who enjoys turning ideas and subject‑matter expertise into content that people actually want to engage with. You could be planning and producing a training video one day, developing graphics or digital learning content the next, and working with trainers and subject‑matter experts to turn complex information into something clear, visual and easy to understand. You’ll support content from the initial idea and planning stage right through to final delivery, choosing the right format for the learning objective rather than taking a one‑size‑fits‑all approach. Our Learning Management System is continuing to grow and evolve, so you’ll also play an important part in helping us build a more dynamic and scalable learning platform for our students and clients. We don’t necessarily need you to arrive as an LMS expert. If you have strong multimedia and digital‑content skills, with experience managing content or assets through platforms such as a CMS, website, YouTube or similar, we can develop the LMS side with you. You’ll sit within our Training function and work closely with our LMS Coordinator, trainers and subject‑matter experts. The LMS Coordinator owns the overall administration, configuration and technical development of the platform. Your focus will be on the content that sits within it – creating, developing and improving the learning experiences our customers and students interact with. • Taking digital and multimedia content from initial idea and planning through to final delivery., • Turning classroom and instructor‑led material into engaging digital and blended‑learning content., • Planning, recording and editing professional training videos., • Creating instructional videos, explainers, demonstrations and screen‑recorded walkthroughs., • Producing graphics, diagrams, infographics, presentations and other visual assets., • Writing and adapting content for different learning formats and audiences., • Working with trainers and subject‑matter experts to simplify complex or technical topics., • Using appropriate AI tools to support video, imagery, scripts, narration and other learning resources., • Creating interactive learning activities, assessments and knowledge checks., • Uploading and maintaining digital content within Moodle., • Supporting H5P, SCORM and other LMS‑compatible content., • Testing and continually improving digital learning content. More than anything, we’re looking for someone who isn’t fazed by being asked to create different types of content. You’ll be comfortable being given an objective or brief and working out the best way to bring it to life, whether that means written content, video, graphics, interactive learning or a combination of formats. We’re open on background and level. You might already be working in digital learning, multimedia, video or content production, or you could be earlier in your career but able to demonstrate strong creative and technical capability and the potential to grow into the wider role. • Video editing and video‑production capability., • Strong visual and multimedia‑content creation skills., • Graphic‑design capability and a good eye for clear, professional presentation., • Confidence writing and adapting content for different formats., • Experience using digital‑content and/or AI tools., • Strong general IT and digital‑production skills., • Confidence with Microsoft Office, particularly PowerPoint., • Ability to take a brief and turn it into a finished piece of content., • Strong attention to detail and organisation., • Ability to work collaboratively with trainers, technical specialists and subject‑matter experts., • Curiosity and the ability to quickly learn new tools and technologies. Nice to Have • Moodle or other LMS experience., • Digital/e‑learning development experience., • H5P and/or SCORM., • CMS, website, YouTube or other digital/media asset‑management experience., • Instructional or learning‑design experience., • Adobe Creative Cloud and/or Camtasia., • Blended‑learning experience., • Basic HTML/CSS., • OSINT/investigative technology knowledge., • Experience in government, law enforcement, defence, intelligence or another security‑sensitive environment., • Private Medical & Health Cash Plan, • Inclusive Culture: Enjoy an inclusive culture and environment., • Holiday: Generous holiday allowance., • 4x Life Assurance, • Learning: Access to continuous learning and development opportunities., • Bonus Potential: Bonus potential based on performance and business‑related factors., • Discounts: Discounts on a wide range of products and services., • Pension: Pension scheme contributions., • EV Car Scheme, • Hybrid & Remote Working, • More Benefits: Explore additional benefits on our career site. Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site. As an inclusive employer, please inform us if you require any reasonable adjustments. Equal Opportunities Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations. #J-18808-Ljbffr

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, we're enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team , you'll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it? We are recruiting in post codes: L, CH, CW, WA, LL12, LL11 What will you be doing? You'll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You'll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. You'll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply. Do you take pride in your customer service skills? As a Revenue Protection Officer you'll be proud of your work and demonstrate professionalism and integrity. You'll also have the ability to remain calm and professional and confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you'll need is a positive, proactive, and solution-oriented mindset. You'll get full training on revenue protection and conflict management. What you'll bring Valid UK driving licence - You must have a full UK licence and have less than 6 points. CCN1 / CMA1 / CMA3 with MET1 NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA For Electric-only applicants: MOCOPA (Single-Phase or Three-Phase) / NVQ Level 3 Electrical Installation / City & Guilds 2365/2330/2357 / or Smart Metering (Electricity) Level 2 Strong customer service background with the ability to remain calm and professional in challenging situations Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure What's in it for you? Salary: Dual Fuel - £42,285 Dual Fuel (3 phase/CT) - £43,370 We offer a range of benefits designed to support your life in and out of work, some of which include: £2000 per year safety and attendance bonus Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000's of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Discretionary bonus scheme 22 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! Standby / Overtime / Call out About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We're responsible and go further for our people, clients, communities and the planet We're open and seek new and better ways of exceeding expectations We're together and as one team; the whole is greater than the sum of the parts We're ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE INDREG TPBN1_UKTJ

Our client is in the Public Sector are looking a Developer with experience in Ellucian Banner and Oracle to join them on a 12 month FTC. Their head office is in Liverpool and they are looking for someone to come to the office 1-4 times a month depending on your location. Our client is in the Public Sector are looking a Developer with experience in Ellucian Banner and Oracle to join them on a 12 month FTC. Their head office is in Liverpool and they are looking for someone to come to the office 1-4 times a month depending on your location. • Develop and maintain solutions using Ellucian's Banner and Oracle technologies., • Collaborate with stakeholders to understand system requirements and provide technical solutions., • Ensure the reliability and performance of existing systems through regular updates and maintenance., • Write and optimise SQL queries to support data extraction and reporting needs., • Provide technical support and troubleshooting for system-related issues., • Document system changes and processes clearly for future reference., • Work closely with the technology team to ensure smooth system integration., • Stay updated on emerging technologies relevant to Ellucian's Banner and Oracle systems. Must haves: • Ellucian Banner, • Oracle Nice to haves: • Java 36 days holiday + bank hols Can buy 10 extra days holidays 35 hour working week Hybrid working Flexible hours 21% pension Training opportunities #J-18808-Ljbffr

Michael Page is recruiting a Developer for a Liverpool-based Public Sector client on a 12-month FTC. The role offers hybrid working with on-site presence 1–4 times per month depending on location. You will develop and maintain solutions using Ellucian Banner and Oracle, write SQL for data extraction and reporting, and collaborate with stakeholders to deliver technical solutions and ensure system reliability. Java is a nice-to-have. #J-18808-Ljbffr

SC Cleared Delivery Manager Permanent | Remote At Peregrine, we're always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. Key Responsibilities • Delivery management across BAU and transition activities., • Managing plans, governance, communications, and stakeholder engagement., • Supporting and coordinating various boards and forums., • Driving desired business outcomes while maintaining day-to-day operational delivery., • Working within a high-pressure, high-volume environment. Candidate Profile Looking for experienced Delivery Managers who: • Have strong PMO, planning, governance, or communications experience., • May have experience as a Head of PMO, • Have transition or transformation delivery experience., • Can quickly understand complex environments and prioritise effectively., • Are comfortable operating with minimal supervision and direction., • Are self-starters who can hit the ground running., • Are personable, adaptable, and willing to roll up their sleeves and get stuck in., • Hold active SC Clearance., • Have several years' experience operating as a Delivery Manager. Nice to haves: • Supplier management experience., • Public sector experience., • Home Office experience., • Experience managing competing priorities, including ministerial requests and deadlines. Working Arrangements • Travel will be required every now and again, particularly for those supporting the transition programme. It's not a deal breaker though if they're amazing!, • Locations they're happy with:, • Croydon, • Sheffield, • Manchester, • Liverpool, • Leeds Environment • The transition team will be a close-knit group of experienced delivery professionals., • Workloads will be demanding, with high visibility and pressure., • Candidates must be comfortable balancing transition activity with keeping BAU services running effectively. Timing • Would like October starts Additional Selling Points • Significant opportunity for career progression and development., • Exposure to a high-profile Home Office programme with complex delivery challenges. JBRP1_UKTJ

An exciting opportunity to become the technical leader within a growing Salesforce-native SaaS business that's entering its next phase of engineering maturity. Following the appointment of a new Director of Product Engineering, the business is investing heavily in its product and engineering function. This is a genuine opportunity to help shape engineering standards, influence architecture, accelerate AI adoption and play a major role in the future direction of a modern Salesforce-native product. • Lead the engineering team from a technical perspective whilst remaining hands-on., • Drive architecture, engineering standards and code quality., • Work closely with Product to balance technical excellence with commercial delivery., • Champion AI-assisted software development and modern engineering practices., • Improve SDLC, CI/CD and engineering tooling., • Mentor and coach engineers through technical leadership rather than line management., • Help shape the future direction of a rapidly evolving Salesforce-native platform., • Senior / Lead Software Engineer, Technical Architect or Engineering Team Lead background., • Experience working within a SaaS or Salesforce ISV / AppExchange product environment is nice to have., • Comfortable influencing engineering decisions., • Passion for building scalable products and continuously improving engineering practices., • Commercial mindset with an appreciation for product priorities and customer outcomes., • Interest in AI-assisted development and engineering productivity., • Newly appointed Director of Product Engineering driving change., • Genuine opportunity to influence engineering culture and technical direction., • High-growth SaaS platform seeking to triple it’s revenue over the next 4 years., • Hands-on technical leadership without moving into people management., • Work alongside ambitious founders investing heavily in engineering. #J-18808-Ljbffr

Alfred H Knight has an exciting opportunity for aService Desk Support Analystto join our Group IT Department in Prescot, Liverpool You will be joining a high-performing Service Delivery team that is truly integral to the success and function of AHK’s global operations. As the first point of contact for our colleagues worldwide, you will be responsible for the initial triage and troubleshooting of global IT incidents. We are looking for acustomer-centric professional with proven Service Desk experiencewho can translate complex technical issues into user-friendly solutions. KEY RESPONSIBILITIES • Incident Management:Triage, troubleshoot, and resolve IT tickets following established processes, adhering to strict SLAs., • Global Communication:Act as a key point of contact for end-users across the AHK Group, providing professional support via phone, email, and potentiallylive chat., • Technical Setup:Configure and deploy business equipment, including PCs, laptops, mobile devices, and tablets., • Application Support:Assist with the maintenance of our bespoke systems by writing formulas for LIMS software and performing basic SQL databasequeries, • Documentation:Work closely with Technical Authors to ensure repeat problems and solutions are clearly documented in the knowledge base., • Security & Rotas:Participate in active AV monitoring and join the scheduled support rota (including 1 in 5 early/late shifts and out-of-hours critical support). Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK. To be successful at Alfred H Knight you will need to display the following:previous experience working in a Service Desk environment is essential.We are looking for someone who combines technical curiosity with exceptional relationship-management skills. • Proven Experience: A solid track record in a Service Desk or IT support environment., • Interpersonal Excellence: Exceptional communication skills with a focus on active listening and the ability to ask the right questions., • Relationship Management: Ability to build solid relationships and present ideas in user-friendly language to non-technical staff., • Analytical Thinking: Proven problem-solving abilities and the capacity to research a wide range of computing issues as they arise., • Adaptability: Ability to absorb and retain information quickly in a fast-paced, evolving environment., • Documentation: Strong writing skills for clear, concise technical documentation., • Collaboration: A team-oriented mindset, thriving in a collaborative and supportive environment. Desirable Skills (The “Nice-to-Haves”): • Experience: Previous experience in Live Chat support and/or a laboratory or pharma sector experience., • Technical: SQL experience and ITILv5 Foundation certification., • Education: A University degree in a relevant field., • Languages: Spanish speaking is highly advantageous for supporting our global entities. We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. #J-18808-Ljbffr

Location: Head Office - Warrant House Salary: £32,000 per annum Hours: 37.5 hours a week (will also accept flexibility of 30 hours per week) Job Type: Permanent Shortlisting: 12th October Interview: 22nd October This role will allow you to effectively manage end-to-end projects within agreed timescales, whilst maintaining a high level of proficiency in working with raw data and demonstrating exceptional attention to detail. This role requires you to produce impactful, data-driven reports using Microsoft Office applications, Power BI, Copilot, and the use of internal systems. You will be responsible for ensuring the timely and accurate provision of information that enables the leadership team to make informed decisions and fulfil their responsibilities in delivering an excellent service. • Management of data governance process for You Matter Services., • Provide clear and accurate data transformation from raw reports into usable reporting formats., • Ensure data quality assurance and make sure that data is accurate and free from errors and always of a high standard., • Identification and investigation of issues relayed to systems master data - taking corrective action where appropriate., • Checking, updating and maintaining internal system information., • Involvement in activities such as data collection, cleansing, migration and testing where appropriate., • Building strong relationships with stakeholders both internally and externally to ensure that communications and relations are effective., • Analyse data to identify trends, opportunities, and areas for continuous improvement in efficiency and effectiveness., • Ensuring process documentation is maintained and kept up to date., • Understanding internal systems and service processes., • Production of high-quality and detailed reports to a high standard of accuracy for You Matter leadership team and external commissioners., • Demonstrates a strong commitment to data management, with the ability to extract, analyse, and interpret information from multiple systems to produce accurate, comprehensive, and meaningful data insights., • Effectively prioritise workload responding flexibly to changing deadlines, while maintaining high standards of performance and delivery., • Also ensuring that demands are met in a timely and efficient manner., • To compile and collate monthly, quarterly & annual reports on organisational KPI’s., • To assist You Matter Quality Assurance team with audit information., • Helping You Matter services to comply with contractual requirements, including escalation where data is missing., • Attend regular supervision sessions with the Head of Data & Insight in accordance with the supervision contract., • Maintain good professional practice and ensure ongoing development, through use of supervision and training., • Respect the confidentiality of service users using the services and be responsible for the security of personal and confidential information., • Identify, analyse and interpret trends or patterns within data sets., • Interpret data, analyse results using statistical techniques and provide ongoing reports., • Carry out all these duties within the organisation’s safety guidelines., • Representing You Matter Attend stakeholder days, forums and other external events., • Develop relationships with partner agencies., • Maintain up to date knowledge of internal systems and contractual KPI’s. Always ensuring the safety of yourselves and others on the premises in which you work. • Develop trusting and secure working relationships with colleagues, sharing information and expertise., • Contribute to the organisations formulation of policy and procedures in relation to the governance of Data., • Attend and participate in meetings, when required, to ensure good communications and liaison with colleagues around the data of their services., • Prepare for and attend supervision sessions with the Head of Data & Insight, taking direction as appropriate and contributing to the development of both you and You Matter services., • Collate data on the performance of the service and teams and make recommendations to the Service Managers to ensure the service achieves KPI’s. Working with You Matter comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. • A degree level qualification or equivalent in a relevant discipline, or a significant level of experience, • Experience of interpreting Data, • Experience of providing analysis of trends, • Experience of analysing reports and data produced via Excel, • Knowledge of data base management, • Experience of working as part of a team, • Preparing reports, • Proficient in the use of Excel, • Excellent IT skills linked to Microsoft software, • A comprehensive working knowledge of the latest best practice in data recording, • Organised with excellent planning and time management skills, • Excellent analytical skills, • Ability to prioritise and manage own workload, • Excellent written and oral communication skills, • Ability to collate and manage database packages, • Active listening skills, • Have the technical ability to: interpret data and identify data trends across multiple services, • Must be computer literate in Microsoft Word, Excel, office and can learn new software packages, • Demonstrates a strong commitment to working in an innovative and solutions-focused manner, with the ability to continuously reflect, learn, and adapt., • Embraces new approaches when required, using insight and experience to drive effective outcomes and support continuous improvement, • QUALIFICATIONS: Data management qualification Excel qualification Level 1, 2 or 3, • EXPERIENCE: Experience of providing data to leadership teams, • Experience of operating and producing reports with Power BI or Co Pilot, • KNOWLEDGE AND SKILLS: Knowledge of You Matter services, • Working knowledge of systems including MainStay & DAVE systems., • Knowledge of CAT (Cognitive Analytical Therapy), • Knowledge and understanding of working with Key Performance Indicators (KPI’s) Even if you don't feel that you have all the relevant skills and "nice to haves" we would still like to hear from you and invite you to fill out our application form. You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. Closing Date: 09 Oct 2026 #J-18808-Ljbffr

The successful candidate will possess deep expertise across modern Contact Centre platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and other leading CCaaS solutions. Establish and strengthen strategic relationships including NICE, Genesys etc.

NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety. Every day, NiCE software managesmore than120 million customer interactions and monitors3+bi

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