Quality Management Specialist
4 days ago
Yateley
The Quality Management Systems Manager plays a critical role in ensuring consistent, high‑quality processes, products, and customer experiences across all global company locations. This position leads the development, implementation, and continual improvement of the company’s Quality Management System (QMS), ensuring full compliance with ISO 9001 and driving excellence in quality performance, process management, and customer satisfaction. Key Responsibilities Quality Management & Certification • Maintain and improve processes to ensure compliance with ISO 9001 across all company sites., • Support the design, rollout, and continuous improvement of business processes by working closely with key departments., • Provide data analytics to help process owners and leaders identify improvement opportunities., • Improve customer satisfaction through effective complaint resolution and reporting., • Provide quality expertise for pre‑qualification questionnaires, contracts, and customer audits., • Serve as the primary contact for customer quality representatives during audits and contract discussions., • Contribute to business‑wide continuous improvement efforts to enhance quality, efficiency, and customer satisfaction., • Provide deputy support for the Quality Manager when required. Personal Skills & Attributes • Assertive and confident in expressing opinions and taking action when needed., • Strong communicator with excellent listening skills and experience working across functions with suppliers, customers, and internal teams., • Coaching & mentoring capability, able to support team development and guide Production Quality Engineers in daily tasks., • Skilled in conflict management, diplomacy, and forging positive working relationships., • Able to influence, motivate, and energise others at all organisational levels with a flexible communication style., • Highly capable in organisation, planning, and managing multiple priorities., • Strong results orientation, maintaining focus on both short‑ and long‑term goals., • High self-awareness, understanding strengths and areas for development., • A true team player, supporting wider business objectives and collaborative working. Core Company Responsibilities • Adhere to all company policies and procedures., • Maintain and improve professional competencies through continuous personal development., • Keep updated on company structure, technology, products, and customers., • Promote effective internal working relationships through positive communication and collaboration. Knowledge, Skills & Experience Essential • IT literate with proficiency in MS Office (Word, Excel, PowerPoint)., • Experienced in applying quality improvement tools., • Proven track record of driving continuous improvement and problem-solving in a manufacturing environment., • Experience working with IT‑based QMS tools (e.g., Promapp, QPulse, MasterControl)., • Experience in manufacturing complex electro-mechanical assemblies., • Familiarity with EFQM frameworks., • SharePoint experience. Qualifications Essential • Minimum 5 years’ experience in quality environments within engineering, manufacturing, marine, or defence sectors., • Certified ISO 9001 Lead Auditor (or equivalent)., • Membership of CQI or ASQ.