Online customer service assistant jobs in London

We are excited to announce that our restaurant in Chelsea is re-opening shortly after a wonderful refurbishment. We've been looking for a Assistant Manager like you with branded experience to join the team. As a member of the management team you are proud to serve great food and drink in beautiful surroundings! You will show a natural borne confidence and a flair for customer service and after some great training you will be able to maximise your leadership potential with ease even on the busiest of days. Perks of joining the Comptoir community: Competitive salary & bonus scheme with opportunities to develop Full time role available offering flexible working patterns Individual online training plans and career development in our Academy Dining discounts to share with your friends and family throughout the UK Free meal with every shift Withdraw salary as you earn using Wage stream. Save for your retirement with our Workplace Pension 24/7 Employee Assistance Programme via Hospitality Action Refer a Friend, performance awards and other cash incentives

We are excited to announce that our restaurant in Chelsea is re-opening shortly after a wonderful refurbishment. We've been looking for Front of House Team Members / Door Hosts and Bar Staff just like you! As a team Member you are proud to serve great food and drink in beautiful surroundings! You will show a natural borne confidence and a flair for customer service and after some great training you will be able to maintain your sections with ease even on the busiest of days. Perks of joining the Comptoir community: Full and part time roles available offering flexible working patterns Individual online training plans and career development in our Academy Dining discounts to share with your friends and family throughout the UK Free meal with every shift Withdraw salary as you earn using Wagestream Save for your retirement with our Workplace Pension 24/7 Employee Assistance Programme via Hospitality Action Refer a Friend, performance awards and other cash incentives

5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for an Assistant Reception Manager to join our Reception Team. The additional benefits are: - 33 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of the role of Assistant Reception Manager are: - Ensuring the smooth and efficient running of the reception area at all times. - Supervising the team and ensuring the highest standard of customer service is upheld at all times. - To uphold the rules of the club while engaging with members in a friendly, professional manner. The Experience & Qualifications required of the Assistant Reception Manager are: - Significant experience in a similar position is essential - Experience of working in a luxury boutique hotel, restaurant or private member’s club. - Ability to demonstrate and instill exceptional customer service standards The working hours: Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday. The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.

BARTENDER POSITION OVERVIEW Join our team as a Bartender at our Sunset Bar with stunning views! We're seeking passionate individuals who can craft exquisite cocktails while delivering exceptional service. If you're ready to elevate the art of bartending in a truly spectacular setting, apply now! KEY RESPONSIBILITIES OF THE ROLE: - Prepare and serve a variety of high-quality cocktails with precision and creativity - Interact with customers to take drink orders and provide recommendations - Maintain a clean and organized bar area, ensuring compliance with health and safety regulations - Handle cash transactions and maintain accurate records of sales - Collaborate with the team to ensure smooth operation of the bar and overall customer satisfaction - Uphold the highest standards of customer service and professionalism REQUIREMENTS : - Proven experience as a Cocktail Bartender in a similar setting - Extensive knowledge of spirits, cocktails, and mixology techniques - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong attention to detail and cleanliness WHAT DO WE OFFER IN RETURN? - Hourly rate of £14 - Company Sick Pay - 50% discount in our restaurant and 25% off at our cafes - Holidays increase with length of service - Loyalty bonuses in line with the length of service. - One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back - Retail, Grocery and Gym Discounts - Cycle to Work Scheme - Refer your friend scheme - Learning and Development Portal and further education with apprenticeship programs - G&F Support Scheme - WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members - Hospitality Action – Access to a confidential Employee Assistance Programme (EAP) If this position seems suitable for you, do not hesitate to get in touch to receive the full job specification for the role. We appreciate every applicant who takes the time to submit their CV. However, due to the high volume of applications, only successful candidates will be contacted. Please note that you must be eligible to work in the UK.

BARISTA/ CAFÉ ASSISTANT POSITION OVERVIEW We are looking for a passionate Cafe Assistant who can bring their vibrant personality and great customer service skills to our Interval Cafe at Rose Court, situated on London's iconic South Bank. The position is part-time, 3 days per week, between 10am and 3pm. RESPONSIBILITIES: Prepare and serve high-quality specialty coffee and beverages with precision and care. Collaborate with our skilled chefs to ensure the delivery of fresh and delicious food items. Maintain a clean and organized workspace, adhering to health and safety standards. Provide exceptional customer service, creating a welcoming and positive experience for patrons. Handle cash transactions accurately and efficiently. REQUIREMENTS: Previous experience as a barista or café assistant is advantageous but not mandatory. A passion for delivering outstanding customer service. Ability to work in a fast-paced and dynamic environment. Strong communication and interpersonal skills. Enthusiasm for learning and adapting to new tasks. WHAT DO WE OFFER IN RETURN? · Company Sick Pay · 50% discount in our restaurant and 25% off at our cafes · Holidays increase with length of service · Loyalty bonuses in line with the length of service. · One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back · Retail, Grocery and Gym Discounts · Cycle to Work Scheme · Refer your friend scheme · Learning and Development Portal and further education with apprenticeship programs · G&F Support Scheme · WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members · Hospitality Action – Access to a confidential Employee Assistance Programme (EAP) If this position seems suitable for you, do not hesitate to get in touch to receive the full job specification for the role. We appreciate every applicant who takes the time to submit their CV. However, due to the high volume of applications, only successful candidates will be contacted. Please note that you must be eligible to work in the UK.

Full time & Full flexibility required Description Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: - Greet and welcome guests with warmth and professionalism. - Manage reservations, ensuring accurate and efficient table assignments. - Coordinate with the service team to ensure a seamless dining experience. - Answer phone calls and inquiries, providing information and assistance. - Maintain the reception area, keeping it clean and organized. - Uphold the highest standards of service and guest satisfaction. Requirements: - Previous hospitality/customer service experience. - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Ability to multitask in a fast-paced environment. - Positive and friendly demeanour. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Work Life is a flex workspace provider for businesses who care about people. We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work lifers who share our ambition to redefine the workspace experience for the better. Your role We are looking for a talented and passionate Membership Assistant to join our growing team. Someone who is outgoing, fun-loving and sociable, yet organised and efficient. Someone that can be the glue to keep our community together and to help make Work Life a place where our members love to work, giving them everything they need to run their businesses smoothly. This role will be the voice of Work Life in our spaces. Build relationships with our community. Help create awesome content and input into our future strategy as we grow. We are looking for full-time team members in our locations across London. Your day to day Role KPIS Net Promoter Score Space Audit- ensuring exceptional operational standards in our buildings Enabling member connections Create an amazing experience for our members, guests and partners - Ensure the space runs smoothly and is fully operational - Answering general phone & member enquiries - Monitor supplies, including office materials, cleaning equipment and member supplies - Assist the Membership Manager with events, from concept development, communication to hosting events Create a collaborative community - internally and externally - Build connections for our members through events, introductions and networking - Develop Work Life’s presence with the wider creative community in London: we want you to be an ambassador for what we do and what we believe in! Assist with membership management - Supporting the achievement of team targets for member retention and acquisition by identifying opportunities in day-to-day contact with members or enquirers - Handling relevant data processing and administration - Supporting the administration and organisation of member events, meeting room & event space bookings - Work directly with management on any issues to ensure the highest level of member experience and satisfaction Sustainability We're a proud BCorp! You'll support our sustainability goals here by: · Upskilling in sustainability via onboarding & other training & joining Team power-hours & our online channels · Supporting our annual & quarterly goals both as an individual in your role, and through the work of your team · Using your charity hours ('Giving Back Days') to support a charity of your choice up to 4 days per year · Supporting in delivering or participating in our fundraising, awareness and partnership activations & events About you - You're a driven, passionate and, most importantly, outgoing person - You'll have excellent communication skills and enjoy being around people - this is a social role - You'll have a positive attitude, be detail and customer-oriented with good multitasking and organisational ability - You'll have demonstrated customer service experience and proven ability to add value to your customers is a big plus Our Values We’re positive You lift the mood in the room – celebrating success often & tackling problems & opportunities with positivity We’re personal You’re driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach We’re inclusive You actively seek out ideas & opinions different to your own and incorporate them into your plans We don’t stop at good You’re always seeking opportunities to improve and sharing ideas to make Work Life an even better place to work We’re team 1st You’ll support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve. Why you’ll love Work Life Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier. · A supportive & friendly team of hard-working people · 33 days holiday per year incl. Bank Holidays (plus an additional day per year of service) · £75/month towards your mental & physical wellbeing · Team joy budget to be spent together with the team · Unlimited coaching sessions per month through More Happi - our coaching partner · Optional therapy available via Self Space - our mental health partner · 4 paid charity days per year · Quarterly team socials · Discounts with brilliant local businesses · Company Pension Scheme · Cycle to Work & Dash E-Bike Schemes · Salary-Sacrifice Nursery Benefits & Generous Parental Leave

We're currently seeking a Store Manager for our brand new store opening in Hampstead Heath! Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever-growing company that has now expanded worldwide! If you enjoy interacting with people and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: - Greeting customers into the store as if they are family - Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere - Lead by example by setting standards within your store - Motivate your team to value the quality of our products by upselling to achieve store targets - Ensure store compliance with health and safety regulations - Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Responsible for the recruitment and development of the team - Train and induct new members of the team - Being a keyholder of the store, making the daily operations run smooth - Monitor inventory levels and order new items - Being the point of call for employee relation queries and issues for your store - Undertake store administration duties such as managing store budgets, updating financial records, and monitoring all controllable costs including payroll What we’re looking for: - Outgoing - love speaking to people - Friendly - to greet our hungry customers - Smiley and bubbly - give a warm welcome - Proactive and energetic - there’s always something to do! - Share our values - be proud to be part of our team - Team player - pitch in on all jobs, at all levels - Organized - making sure the store is running smoothly - Show initiative - completing tasks without prompting - Problem-solving - creating solutions before they become issues - Approachable - for our customers, and your team - Lead by example - be an asset to your team and other stores too - Resilient - react and embed change - Good communicator - manage and engage with all team members What you will get: - £12 allowance per day when on shift to spend on food and drink - Up to 50% off on store products - Refer a friend incentive scheme - Seasonal social events - Regular competition incentives - Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! - Reward scheme on Perkbox to spend points on the high street and online stores, restaurants, cinemas, and more! - Employee Assistance Programme - our 24/7 counselling support provider

Do you like solving puzzles? Are you fun, energetic, reliable and confident? Are you ready to learn new skills within striving team? Escape London is looking for a new member to join our team. MAIN DUTIES: Provide outstanding and professional customer service, Run the games using provided system and programme, Be hands on person who is not scared to resolve issues within the venue related to customers or games. MAIN TASKS WITHIN THE VENUE: Greet guests in lobby in a professional manner. Create new bookings in an online booking system Lead guests to game room, do the safety briefing and tell the story Reset game room for next group of guests after previous game. Fix occurring problems within the venue on the spot if possible. We are providing in depth training on customer service and personal skills. Extra incentives available to the right person. If you think You can bring value to our team, please get in touch with us. Full time hours: 35h minimum per week

Part time positions available. Previous experience preferred. Basic food preparation and service needed. Customer service and till operation experience is necessary. Online delivery experience required but training is given. Week days and weekends needed. Food & Hygiene Certificate preferred.

Full time team members needed for Paul Express in Tottenham Court Road. Shop is currently operating on two shifts, 6am till 3pm and 7am till 6.30pm. Full training given. PAUL UK, the French family owned Artisan Bakery & Shop, are looking to recruit some great people, if you love great quality food and have a passion for excellent customer service then working for PAUL UK is the place to be. We offer support, coaching and training to help you reach your potential, flexible hours and competitive rates of pay. As our Retail Team Member you will contribute to increasing the sales of the shop through providing high quality food, sharing product knowledge, excellent displays, exceptional customer service, and working as part of a team. Retail Team Member - Key Responsibilities: - Providing an excellent experience to each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times - Assisting customers with all requirements by offering suggestions & demonstrating great product knowledge at all times; assisting customers with requests and ensuring these are catered for - Producing great quality coffee & other drinks in line with our recipes The bread and butter; - Passion for food & drink quality - Passion for providing an excellent customer experience - Good communication skills including verbal English - Outgoing & lively personality - Smart appearance - Flexible and committed - Highly motivated - Team player Because we are passionate about making our teams feel valued, we offer a great range of benefits. Here is the icing on the cake; - Generous and highly competitive bonus - 28 days holiday - 30% discount on all PAUL UK products - Free breakfast/lunch/dinner on days worked - Free tea and coffee on days worked - Half yearly social events for the whole company - Access to an online benefits system – with loads of exclusive discounts

The Spanish Way FC - Part-time Office Assistant - 20 hrs per week - Competitive rates Schedule: Monday to Friday, 12:00 - 16:30 - Flexible time Job Description: The Spanish Way FC Ltd, an accredited football and sports company based in South West London, is seeking a part-time office assistant to join our team at our headquarters. We are looking for a highly organized individual with attention to detail and exceptional communication skills to support our daily operations in the office. Main Responsibilities: 1. Answer incoming and outcoming phone calls and manage inquiries effectively. 2. Manage and maintain the company's social media, website and physical and online correspondence. 3. Support administrative tasks such as filing documents, preparing quotes and invoices, and maintaining accurate records. 4. Coordinate and schedule coaches sessions, dealing with customers needs, manage the team calendar (training reminders), leagues fixtures, venue bookings, payments, etc.. 5. Assist in preparing materials for presentations and events within the Club. 6. Collaborate closely with other departments to ensure smooth and efficient communication. Requirements: 1. Previous experience in a similar role for 1 - 2 years. 2. Excellent verbal and written communication skills in English. (Spanish skills would be a great addition but not necessary) 3. Strong organizational skills and attention to detail. 4. Ability to work both independently and as part of a team. 5. Basic knowledge of office software (e.g., Microsoft Office). 6. Availability to work Monday to Friday from 12:00 to 16:30 or similar 7. Coaching skills would be a great addition (extra hours) but not necessary We Offer: 1. A dynamic and collaborative work environment. 2. Opportunities for learning and professional development. 3. Competitive compensation. 4. Schedule flexibility. 5. Potential for growth within the company. 6. Being part of a growing company within the sports industry If you are interested in joining our team and contributing to the success of The Spanish Way FC, please send us your resume and cover letter highlighting your relevant experience and why you believe you would be a good fit for this position! Job Type: Part-time Salary: £11.50-£14.50 per hour Expected hours: 20 per week Benefits: Company pension Employee discount Flexitime Free parking On-site parking Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (required) Language: Spanish (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person

Are you passionate about delivering exceptional service in a dynamic and vibrant environment? Join our team at Rose Court, situated on London's iconic South Bank, and become a key player in the success of Green & Fortune Cafés – renowned for its sustainable and innovative approach to fresh food and specialty coffee. RESPONSIBILITIES: - Prepare and serve high-quality specialty coffee and beverages with precision and care. - Collaborate with our skilled chefs to ensure the delivery of fresh and delicious food, and coffee. - Maintain a clean and organized workspace, adhering to health and safety standards. - Provide exceptional customer service, creating a welcoming and positive experience for patrons. - Handle till transactions accurately and efficiently. - Recording the wastage REQUIREMENTS: - Previous experience as a barista or café assistant is advantageous but not mandatory. - A passion for delivering outstanding customer service. - Ability to work in a fast-paced and dynamic environment. - Strong communication and interpersonal skills. - Enthusiasm for learning and adapting to new tasks. WHAT DO WE OFFER IN RETURN - Company Sick Pay - 50% discount in our restaurant and 25% off at our cafes - Holidays increase with length of service - Loyalty bonuses in line with the length of service. - One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back - Retail, Grocery and Gym Discounts - Cycle to Work Scheme - Refer your friend scheme - Learning and Development Portal and further education with apprenticeship programs - G&F Support Scheme - WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members - Hospitality Action – Access to a confidential Employee Assistance Programme (EAP) If this position seems suitable for you, do not hesitate to get in touch to receive the full job specification for the role. We are fully committed to supporting individuals with disabilities in applying for our vacancies. If you have a disability and require support throughout the recruitment process, please contact our People team, and let us know what adjustments you may need. We appreciate every applicant who takes the time to submit their CV. However, due to the high volume of applications, only successful candidates will be contacted. Please note that you must be eligible to work in the UK.