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You'll work with vulnerable young people, one at a time, on their terms - none of the teaching-at-scale trade-off, less admin, just one person and the part of teaching you care about. We're recruiting experienced SEND tutors in Cheshire, £28 - £35 per hour, for one-to-one tuition with children and young people who've fallen out of mainstream education, or never been properly served by it. • Flexible schedule: Most placements are a few sessions a week (time-limited part-time engagements), with more hours sometimes available. Work not guaranteed; you choose your placements., • Work from home: Planning, prep, and reporting from home; hybrid placements available., • Tes CPD access: Unlimited Tes professional development library, plus our own SEMH-focused courses., • Specialist team behind you: SENDCos, Designated Safeguarding Leads, senior special-school leaders, and experienced tutors., • Community events: Online drop-ins, knowledge-sharing sessions, and a real tutor community. We meet each young person where they are - engagement before attainment, child-led. We match, we don't dictate. Trauma-informed tuition that's transformative, not a gap filler - trusted by Local Authorities and schools across the UK. • One-to-one tuition in English, Maths, or Science to children aged 4-18, referred by Local Authorities and schools., • Sessions typically 1-2 hours, in-person - often in the home, sometimes in school or a community setting, occasionally hybrid, usually within school hours., • Most learners have SEMH, ADHD, ASC, MLD, SLD, or other SEND needs; many are out of school or at risk of being so., • Per-session reports supported by templates and your SEND Support Specialist., • Experience: 2+ years' teaching or tutoring, including substantial hands-on work with SEMH, ADHD, ASC, MLD, SLD, or other SEND needs., • Qualification: QTS or QTLS, or an equivalent specialist teaching qualification., • Subjects: Confidence teaching English, Maths, or Science at one or more Key Stages., • Safeguarding: It is a strict requirement that you have the ability to work in a way that promotes the safety and wellbeing of children and young people., • Compliance: Enhanced DBS (we can help arrange this) and two professional references., • Right to work: UK-based with right to work in the UK. Paid monthly via an auto-generated invoice you approve in our tutor portal. • Apply in under 5 minutes via our mobile-optimised form., • We interview on a rolling basis and respond to successful applicants within 2 weeks., • Safer recruitment applies; we welcome tutors from every background and want our network to reflect the communities our learners come from., • Our referral / introducer scheme pays a fee to anyone who recommends a tutor who goes on to complete a first lesson. SENDCo (Special Educational Needs Coordinator), SEND Teacher, Special Needs Teacher, Special Needs Tutor, 1:1 Tutor, Home Tutor, Alternative Provision Tutor, Reintegration Tutor, Intervention Specialist, Inclusion Coordinator, or a mainstream / class teacher including Maths, English or Science with SEND experience. Not a permanent or salaried position; you are not an employee of Targeted Provision. Self-employed, freelance contract for services.

Are you passionate about digital customer experiences and looking for an opportunity to help improve the way customers interact with online services? We're looking for a Digital Experience Coordinator to support the day-to-day running, performance and continuous improvement of our digital customer platforms. You'll work across online chat, self-service and automated customer journeys, investigating digital issues and identifying opportunities to make processes simpler and more effective. You'll also help explore how AI and automation can improve digital experiences for both customers and colleagues. What you'll be doing • Managing digital platform cases through Salesforce, investigating issues affecting websites, portals, online chat, booking systems and other online customer journeys., • Supporting the performance and continuous improvement of online chat, chatbots, Agentforce, self-service and automated customer processes., • Identifying recurring issues, customer pain points and opportunities to use AI, automation and improved content to streamline processes and enhance the customer experience., • Monitoring digital performance and customer feedback, using data and insight to identify trends and recommend improvements., • Supporting testing, releases and updates across our digital platforms and automated customer journeys., • Working closely with Customer Experience, IT, Product, operational teams and third-party suppliers to resolve issues and deliver enhancements., • Helping drive digital adoption and ensuring improvements meet agreed quality, accessibility, compliance and data-handling requirements. What we're looking for We're looking for someone with: • Experience within digital support, customer experience, analysis or an operational environment., • Experience using a case-management system such as Salesforce., • Practical knowledge of online chat, chatbots, Agentforce, self-service and automated customer journeys., • Strong analytical and problem-solving skills, with the ability to identify inefficient processes and turn findings into clear recommendations., • Excellent organisation and prioritisation skills, with the confidence to manage multiple cases, tasks and stakeholders., • Clear written and verbal communication skills and strong attention to detail., • A proactive, customer-focused approach with the confidence to escalate risks when required. Experience supporting websites, portals or booking systems would be beneficial, alongside exposure to digital analytics, system testing, automation, AI tools or Experience Service Cloud. What does RMG have to offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside some of the best people in the industry, you'll also receive a superb package of company benefits, including: • 27 days' holiday plus all Bank Holidays, • The option to buy or sell up to five days' annual leave each holiday year, • Healthcare cashback plan, allowing you to reclaim towards costs such as optical treatment, dental care, physiotherapy and GP charges, • 24/7 access to remote GP services, • Sponsorship for study and professional qualifications, including up to four study days, • Pension scheme with contributions matched up to 7%, • Life assurance of four times your annual salary, • Access to Our Place Rewards, offering shopping discounts, in-store vouchers, reloadable e-cards, cashback on online purchases and a range of exclusive offers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on _. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Are you a strong communicator with a passion for creating clear, engaging content and improving the customer experience? We're looking for a Customer Engagement & Communications Coordinator to support the delivery of customer communications, engagement activity and digital adoption. You'll create engaging and accessible customer content, coordinate campaigns and communications, and use customer insight to identify ways we can improve. You'll also have the opportunity to explore how AI, automation and self-service solutions can simplify processes and create better experiences for our customers. What you'll be doing • Creating clear, accessible and customer-friendly communications across a range of channels, including campaigns, newsletters and high-volume communications., • Supporting customer engagement activity, including consultations, committees and AGMs, while helping customers make greater use of digital and self-service options., • Maintaining and improving customer guidance, FAQs and knowledge-base content to make information easier for customers to access and understand., • Using customer feedback, engagement data and operational insight to identify opportunities to improve communications, processes and customer journeys., • Identifying where AI, automation and self-service could reduce repetitive activity, improve content and create more efficient customer experiences., • Processing customer refund requests accurately, keeping customers informed throughout the process and tracking outcomes., • Working collaboratively across Customer Experience & Digital and operational teams, ensuring communications meet quality, accessibility, compliance and data-handling requirements. What we're looking for We're looking for someone with: • Strong written communication and content creation skills, with the ability to write clearly, accurately and in a customer-friendly way., • An analytical mindset and confidence using engagement and performance information to identify opportunities for improvement., • Excellent organisation and attention to detail, with the ability to manage multiple requests, campaigns and deadlines., • Strong communication and collaboration skills, with confidence working with a range of stakeholders., • A customer-first mindset with the ability to balance customer needs with operational and compliance requirements., • Confidence using digital tools and approved AI capabilities, with an interest in finding smarter and more efficient ways of working Experience within customer communications, engagement or customer experience would be beneficial, alongside knowledge of Salesforce or other CRM platforms, high-volume communications, self-service content, AI-assisted content creation or automation. What does RMG have to offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside some of the best people in the industry, you'll also receive a superb package of company benefits, including: • 27 days' holiday plus all Bank Holidays, • The option to buy or sell up to five days' annual leave each holiday year, • Healthcare cashback plan, allowing you to reclaim towards costs such as optical treatment, dental care, physiotherapy and GP charges, • 24/7 access to remote GP services, • Sponsorship for study and professional qualifications, including up to four study days, • Pension scheme with contributions matched up to 7%, • Life assurance of four times your annual salary, • Access to Our Place Rewards, offering shopping discounts, in-store vouchers, reloadable e-cards, cashback on online purchases and a range of exclusive offers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on _. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich. As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts. Important Dates for Applicants We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday 7th December Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door. More about your role You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects. What hours will you be working? Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after. For more information, please download our job profile available on our website. More about you We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG. It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues. Ideally you will have – • First class customer service skills, where providing a great service just comes naturally to you!, • Excellent communication skills both written and verbal, • Able to carry out instructions quickly and accurately and the confidence to ask if unsure, • Good organisational skills with the ability to work to deadlines Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: • 27 days holiday plus Bank Holidays, • Free onsite parking, • Potential to earn Bonus, • Fantastic reward and recognition scheme that recognises exceptional customer service, • Career Development and extensive opportunities to progress, • Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support, • Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives, • A comprehensive induction / training period – so you know you will be confident when speaking with customers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on _. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Are you passionate about understanding customer journeys and turning insight into practical improvements that make a real difference? We're looking for a Customer Experience Journey Improvement Coordinator to help us understand, map and improve the experiences our customers have with us. You'll use customer insight and data to identify pain points, map end-to-end customer journeys and coordinate improvements through to measurable outcomes. You'll also help identify opportunities to use AI, automation and digital tools to simplify processes and create better experiences for customers and colleagues. Where will I be working? Full time at our offices in Northwich (CW9 7LN) - 37.5 hours per week (Monday to Friday) What you'll be doing • Creating and maintaining current and future-state customer journey maps, capturing key touchpoints, customer needs, pain points and opportunities for improvement., • Analysing customer feedback, service data and performance information to identify recurring issues, trends and root causes., • Coordinating journey improvement initiatives, tracking actions, milestones, risks, dependencies and outcomes against agreed measures and KPIs., • Turning customer insight and journey pain points into clear requirements and recommendations for digital and operational improvements., • Identifying opportunities where AI, automation and digital tools could streamline processes, reduce manual activity and improve customer and colleague content., • Supporting the testing, documentation and adoption of process improvements, including automation and AI-enabled solutions., • Working collaboratively with Customer Experience, Digital, Insight, Customer Service and operational colleagues to progress improvements and champion a customer-first approach What we're looking for We're looking for someone with: • Hands-on experience mapping, documenting and tracking end-to-end customer journeys within a customer experience, service improvement or operational environment., • Experience producing current and future-state journey maps and tracking whether improvements deliver the intended outcomes., • Strong analytical and problem-solving skills, with the ability to interpret customer data and identify meaningful themes and pain points., • Excellent organisation and coordination skills, with the ability to manage several initiatives and priorities at the same time., • Clear written and verbal communication skills and confidence engaging with stakeholders and following up actions., • An interest in using AI, automation and digital tools responsibly to improve processes and content., • Strong attention to detail and a customer-first mindset, with the ability to balance customer and business needs. Experience with Lean or Six Sigma methodologies, journey-mapping or service-design tools, Salesforce, digital platforms or AI-enabled tools would be beneficial. What does RMG have to offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside some of the best people in the industry, you'll also receive a superb package of company benefits, including: • 27 days' holiday plus all Bank Holidays, • The option to buy or sell up to five days' annual leave each holiday year, • Healthcare cashback plan, allowing you to reclaim towards costs such as optical treatment, dental care, physiotherapy and GP charges, • 24/7 access to remote GP services, • Sponsorship for study and professional qualifications, including up to four study days, • Pension scheme with contributions matched up to 7%, • Life assurance of four times your annual salary, • Access to Our Place Rewards, offering shopping discounts, in-store vouchers, reloadable e-cards, cashback on online purchases and a range of exclusive offers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on _. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Are you passionate about improving digital customer experiences and excited by the opportunities that AI and automation can bring? We have an exciting opportunity for a Digital Experience Lead to join our Customer Experience & Digital team at RMG. This is a hands-on role where you'll take ownership of the day-to-day performance and improvement of our digital customer journeys, including online chat, self-service, automated processes and AI-enabled solutions. You'll look for smarter ways of working, helping us reduce unnecessary customer contact, simplify processes and deliver quicker, easier and more effective digital experiences. This could be a great opportunity for someone with a background in digital customer experience, digital products, CRM platforms, process improvement or automation, particularly if you've worked with Salesforce, Agentforce, chatbots or AI-enabled customer journeys and enjoy turning customer or operational challenges into practical solutions. Where will I be working? Full time at our offices in Northwich (CW9 7LN) - 37.5 hours per week (Monday to Friday) What you'll be doing You'll play a key role in developing and improving our digital customer experience, including: • Owning the performance and continuous improvement of online chat and associated customer journeys., • Identifying opportunities to improve customer self-service and digital deflection., • Mapping and improving processes, using AI, automation and digital tools to reduce manual activity and create better customer outcomes., • Monitoring customer journeys to identify pain points, hand-offs, failure points and opportunities for improvement., • Working closely with Customer Experience, Product, IT, operational teams and third-party suppliers to deliver improvements., • Coordinating digital releases, fixes, enhancements and new functionality., • Maintaining and prioritising the product backlog, translating customer and operational insight into clear development requirements., • Supporting user testing, rollout and post-release reviews., • Tracking digital adoption, customer impact and performance against agreed KPIs., • Helping teams adopt new digital solutions and sharing practical guidance around the responsible use of AI., • Making sure our digital journeys remain accessible, accurate, customer-friendly and supported by the right controls and escalation routes. What we're looking for You'll be someone who is naturally curious about how technology can make things better, but who always keeps the customer at the heart of the solution. Essential Criteria • Experience supporting or coordinating digital products, platforms or websites., • Experience mapping and improving processes and customer journeys., • Practical experience identifying opportunities for AI, automation or digital tools., • Experience using Salesforce or a similar CRM/case-management platform., • Technical understanding and knowledge of Salesforce Agentforce, AI, automation and chatbots., • Strong organisation skills and the ability to manage multiple priorities., • Experience working with a range of stakeholders, delivery teams and third-party suppliers., • The ability to clearly document requirements, defects and improvement opportunities., • Strong problem-solving skills and excellent attention to detail., • A good understanding of customer experience measures and business KPIs., • A genuinely customer-first mindset. Experience with Experience Cloud, Survey Vista, content-management systems, digital analytics, user testing or software release cycles would also be beneficial. What does RMG have to offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside some of the best people in the industry, as part of the wider PfP group, you'll also receive a superb package of company benefits, including: • 27 days' holiday plus all Bank Holidays, • The option to buy or sell up to five days' annual leave each holiday year, • Healthcare cashback plan, allowing you to reclaim towards costs such as optical treatment, dental care, physiotherapy and GP charges, • 24/7 access to remote GP services, • Sponsorship for study and professional qualifications, including up to four study days, • Pension scheme with contributions matched up to 7%, • Life assurance of four times your annual salary, • Access to Our Place Rewards, offering shopping discounts, in-store vouchers, reloadable e-cards, cashback on online purchases and a range of exclusive offers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on _. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Are you passionate about improving digital customer experiences and excited by the opportunities that AI and automation can bring? We have an exciting opportunity for a Digital Experience Lead to join our Customer Experience & Digital team at RMG. This is a hands-on role where you'll take ownership of the day-to-day performance and improvement of our digital customer journeys, including online chat, self-service, automated processes and AI-enabled solutions. You'll look for smarter ways of working, helping us reduce unnecessary customer contact, simplify processes and deliver quicker, easier and more effective digital experiences. This could be a great opportunity for someone with a background in digital customer experience, digital products, CRM platforms, process improvement or automation , particularly if you've worked with Salesforce, Agentforce, chatbots or AI-enabled customer journeys and enjoy turning customer or operational challenges into practical solutions. Where will I be working? Full time at our offices in Northwich (CW9 7LN) - 37.5 hours per week (Monday to Friday) What you'll be doing You'll play a key role in developing and improving our digital customer experience, including: Owning the performance and continuous improvement of online chat and associated customer journeys. Identifying opportunities to improve customer self-service and digital deflection. Mapping and improving processes, using AI, automation and digital tools to reduce manual activity and create better customer outcomes. Monitoring customer journeys to identify pain points, hand-offs, failure points and opportunities for improvement. Working closely with Customer Experience, Product, IT, operational teams and third-party suppliers to deliver improvements. Coordinating digital releases, fixes, enhancements and new functionality. Maintaining and prioritising the product backlog, translating customer and operational insight into clear development requirements. Supporting user testing, rollout and post-release reviews. Tracking digital adoption, customer impact and performance against agreed KPIs. Helping teams adopt new digital solutions and sharing practical guidance around the responsible use of AI. Making sure our digital journeys remain accessible, accurate, customer-friendly and supported by the right controls and escalation routes. What we're looking for You'll be someone who is naturally curious about how technology can make things better, but who always keeps the customer at the heart of the solution. Essential Criteria Experience supporting or coordinating digital products, platforms or websites . Experience mapping and improving processes and customer journeys. Practical experience identifying opportunities for AI, automation or digital tools . Experience using Salesforce or a similar CRM/case-management platform . Technical understanding and knowledge of Salesforce Agentforce, AI, automation and chatbots . Strong organisation skills and the ability to manage multiple priorities. Experience working with a range of stakeholders, delivery teams and third-party suppliers. The ability to clearly document requirements, defects and improvement opportunities. Strong problem-solving skills and excellent attention to detail. A good understanding of customer experience measures and business KPIs. A genuinely customer-first mindset. Experience with Experience Cloud, Survey Vista, content-management systems, digital analytics, user testing or software release cycles would also be beneficial. What does RMG have to offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside some of the best people in the industry, as part of the wider PfP group, you'll also receive a superb package of company benefits, including: 27 days' holiday plus all Bank Holidays The option to buy or sell up to five days' annual leave each holiday year Healthcare cashback plan, allowing you to reclaim towards costs such as optical treatment, dental care, physiotherapy and GP charges 24/7 access to remote GP services Sponsorship for study and professional qualifications, including up to four study days Pension scheme with contributions matched up to 7% Life assurance of four times your annual salary Access to Our Place Rewards, offering shopping discounts, in-store vouchers, reloadable e-cards, cashback on online purchases and a range of exclusive offers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities TPBN1_UKTJ

Are you passionate about understanding customer journeys and turning insight into practical improvements that make a real difference? We're looking for a Customer Experience Journey Improvement Coordinator to help us understand, map and improve the experiences our customers have with us. You'll use customer insight and data to identify pain points, map end-to-end customer journeys and coordinate improvements through to measurable outcomes. You'll also help identify opportunities to use AI, automation and digital tools to simplify processes and create better experiences for customers and colleagues. Where will I be working? Full time at our offices in Northwich (CW9 7LN) - 37.5 hours per week (Monday to Friday) What you'll be doing Creating and maintaining current and future-state customer journey maps, capturing key touchpoints, customer needs, pain points and opportunities for improvement. Analysing customer feedback, service data and performance information to identify recurring issues, trends and root causes. Coordinating journey improvement initiatives, tracking actions, milestones, risks, dependencies and outcomes against agreed measures and KPIs. Turning customer insight and journey pain points into clear requirements and recommendations for digital and operational improvements. Identifying opportunities where AI, automation and digital tools could streamline processes, reduce manual activity and improve customer and colleague content. Supporting the testing, documentation and adoption of process improvements, including automation and AI-enabled solutions. Working collaboratively with Customer Experience, Digital, Insight, Customer Service and operational colleagues to progress improvements and champion a customer-first approach What we're looking for We're looking for someone with: Hands-on experience mapping, documenting and tracking end-to-end customer journeys within a customer experience, service improvement or operational environment. Experience producing current and future-state journey maps and tracking whether improvements deliver the intended outcomes. Strong analytical and problem-solving skills, with the ability to interpret customer data and identify meaningful themes and pain points. Excellent organisation and coordination skills, with the ability to manage several initiatives and priorities at the same time. Clear written and verbal communication skills and confidence engaging with stakeholders and following up actions. An interest in using AI, automation and digital tools responsibly to improve processes and content. Strong attention to detail and a customer-first mindset, with the ability to balance customer and business needs. Experience with Lean or Six Sigma methodologies , journey-mapping or service-design tools, Salesforce, digital platforms or AI-enabled tools would be beneficial. What does RMG have to offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside some of the best people in the industry, you'll also receive a superb package of company benefits, including: 27 days' holiday plus all Bank Holidays The option to buy or sell up to five days' annual leave each holiday year Healthcare cashback plan, allowing you to reclaim towards costs such as optical treatment, dental care, physiotherapy and GP charges 24/7 access to remote GP services Sponsorship for study and professional qualifications, including up to four study days Pension scheme with contributions matched up to 7% Life assurance of four times your annual salary Access to Our Place Rewards, offering shopping discounts, in-store vouchers, reloadable e-cards, cashback on online purchases and a range of exclusive offers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities TPBN1_UKTJ

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu