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Our client is a dynamic and fast-paced private equity firm based in the heart of Manchester City Centre. Renowned for its professional, high-achieving culture, the firm is seeking an experienced Receptionist to provide first-class front-of-house support and ad hoc administrative assistance during busy periods. Job Title: Receptionist Location: Manchester City Centre Salary: £25,000-£30,000 Contract: Full-Time (Office-Based 5 days a week) Consultant: The Role As the first point of contact for clients, investors, and visitors, you’ll play a vital role in maintaining the firm’s professional image. You’ll manage the reception area, handle incoming calls and provide administrative support to ensure the smooth running of daily operations. Key Responsibilities • Professionally meet and greet all visitors and clients, ensuring a warm and efficient welcome., • Answer and direct incoming calls, take accurate messages, and manage enquiries., • Manage meeting room bookings and coordinate refreshments or catering as required., • Handle incoming and outgoing post and courier services., • Maintain a tidy and organised reception area., • Provide general administrative support to the wider team, including document preparation, filing, and data entry., • Assist with ad hoc projects and office coordination tasks as needed. About You • Previous reception or front-of-house experience is essential, ideally gained within a blue-chip or corporate environment., • Immaculate presentation and a confident, professional manner., • Excellent communication and interpersonal skills., • Strong organisational skills with the ability to multitask and prioritise., • Proficient in Microsoft Office (Word, Excel, Outlook)., • A proactive and flexible approach, with a genuine commitment to delivering exceptional service. This is a vibrant, professional working environment in a prestigious Manchester City Centre location. You will have the opportunity to work within a respected private equity firm and gain valuable corporate experience. Lily Shippen is a leading business and executive support recruitment agency in the UK. We recruit a broad range of HR positions and connect businesses with exceptional talent. Our expertise extends to secretarial recruitment, ensuring you can hire a Personal Assistant with the skills needed to drive your business forward. We recruit for various roles, including Executive Assistants, Personal Assistants, Private PAs, Office Managers, and Chief of Staff positions, as well as supporting founders, businesses, celebrities, and private households. Our recruitment services also span HR roles across the UK, including London, Manchester, Liverpool, Birmingham, Leeds, Bristol, and Sheffield. Whether you’re looking for temporary, permanent, or fixed-term contracts, we help you find the right fit for your business.

Administrative Assistant – Fully Remote (UK) 💰 £28,000 – £38,000 (depending on experience) 🏡 Work From Anywhere (UK HOURS) | 🧩 Multiple Positions Available Are you organised, ambitious, and ready to build a career with real progression? We’re hiring Administrative Assistants to join a fast-growing company operating across the UK financial and professional services sectors. This is a fully remote position offering structured training, strong career development, and long-term stability — no prior experience required. 🔧 About the Role As an Administrative Assistant, you’ll be an essential part of our operations team, helping keep projects, communications, and internal processes running smoothly. You’ll collaborate with senior team members, support daily workflow, and ensure key administrative tasks are delivered with accuracy and efficiency. We provide full training and onboarding, so whether you’re a recent graduate, returning to work, or looking to transition into a new path, you’ll have all the tools and guidance you need to succeed. 🧠 Key Responsibilities • Coordinate diaries, schedules, meetings, and internal communication, • Prepare, format, and manage business documents and reports, • Maintain data, records, and digital filing systems, • Support onboarding and internal HR processes, • Assist with virtual meeting coordination and team logistics, • Deliver proactive administrative support across multiple teams 💡 What You’ll Bring • No admin experience required — just strong organisational skills and the right attitude, • Excellent written and verbal communication, • Attention to detail and good digital literacy (Google Workspace / MS Office), • Proactive, positive approach to problem-solving, • Self-motivated and reliable when working remotely 💼 Why You’ll Love Working Here • 🏡 100% remote — work anywhere (UK Timezone), • 📈 Clear career development pathways, • 🤝 Supportive, people-focused culture, • 🕓 Flexible working hours, • 💰 Competitive salary (£28,000 – £38,000 DOE), • 📚 Full training and ongoing learning support, • 🌴 33 days annual leave (including bank holidays), • 🏥 Health & wellbeing initiatives + employee perks If you’re detail-oriented, tech-savvy, and excited to join a growing organisation with real progression opportunities, we’d love to hear from you. 👉 Apply today and start your career in administration with us.

POSITION SUMMARY The introductory position of Assistant Casino Host (CAHA) will provide support to the Casino Host (CAHT) onboard each ship. The CAHA will assist in all onboard areas of Casino Marketing and VIP Services. This includes, but is not limited to, all administrative duties & reporting, pre and post cruise preparations, casino rewards and player program responsibilities, advertising & signage, casino tournaments, promotions, special events and casino groups. ESSENTIAL DUTIES AND RESPONSIBILITIES All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM Policies and Procedures, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. The position of Assistant Casino Host reports directly to the Casino Host. Player program and marketing guidance will be communicated to the shipboard casino teams from the Traveling Casino Host, Manager, Casino Marketing & VIP Services-Shipside and/or Director of Casino Marketing. Casino Management may assign additional duties and responsibilities as needed in order to enhance the overall onboard gaming and guest experience to elevate NPS and drive revenue. · Create and promote a fun & exciting atmosphere for casino guests at all times. · Diligently recruits new players to enroll in Club Royale Rewards Program. · Provide VIP services desk and casino floor coverage as needed to maximize guest interaction. · Upsell, assists and operates Casino tournaments, events and promotions. · Continuous learning and comprehension all casino segments operations including Club Royale, Partnerships and Royal Reps. · Knowledgeable of all shoreside casino marketing offers including terms & conditions of each offer and the qualifying components. · Understands casino products and gaming, theoretical and actual win/loss, tier points, status and rewards efficient for verbal communication · Acquire a strong working knowledge of the following essential software systems: Aristocrat Oasis’ Super Playmate & Omniview, Genesis Pit Watch, Fidelio, CRMS, Siebel, Silverware, Tournament Director and Multimedia, Sharepoint and Smartsheets. · Learn all aspects of Business Intelligence reporting, Arrivals Report, Player Tracking File, Tier Ranking report, EOV Report, Host Folio Comp Report, OBC Report, F&Q Report, Crystal reporting and all Closing Voyage Paperwork. · Daily reporting, including but not limited to; collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures; all to be completed within set timeframes. · Export Oasis and Bravo reports in order to monitor the daily play of all casino members in order to issue complimentary items based on play. · Daily preparation for all complimentary issuance; this includes Instant Rewards Certificates, Tier level upgrades, comp drink cards TTO Prime issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests. · Perform all forms of redemptions throughout the course of a cruise including slot play promotions, mid and end of cruise point redemption. · Organize all upcoming cruise preparations; such as guest count confirmations, welcome letters, Prime TTO sticker for SeaPass cards, amenities & pre-cruise reservation requests and PCP. · Ensure all onboard marketing collateral & advertising is in place. This includes the accuracy & timeliness of all written verbiage being utilized, signage displayed & casino announcements made. · Operate effectively and responsibly under minimal supervision. · Complete all given tasks and responsibilities in an accurate and timely manner with attention to detail. · Follow all casino SQM and SOP guidelines. · Attend casino related meetings and workshops as requested. · Maintain correct inventory levels by reviewing stock on a regular basis & placing orders in a timely manner. · Step-up and perform the full duties of the Casino Host, when required · Fulfill the role of Acting Casino Host in the event of an absence, which may include transferring to a different ship operation. · Perform any other job-related duties as assigned. The omission of specific duties does not preclude the supervisor or management from assigning duties that are logically related to the position. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.

Are you looking to start a career in compliance and risk within a dynamic, award-winning law firm? We are looking for a Compliance & Risk Assistant to join our vibrant support team. This is a fantastic opportunity to gain hands-on experience in the heart of a fast-growing boutique firm with a reputation for excellence, innovation, and collaboration. Why this role is perfect for you: • No prior experience required – full training will be provided, making this an ideal entry point into compliance and risk., • Work closely with the Compliance & Risk team, supporting colleagues across all areas of the firm., • Diverse responsibilities: manage compliance registers, support file lifecycles, coordinate meetings, handle client enquiries, and assist with key administrative processes., • Be part of a high-performing team in a firm that values flexibility, collaboration, and a culture where success is celebrated., • Career progression opportunities as you gain experience in compliance, risk management, and legal operations. What we’re looking for: • A personable and proactive team player who thrives in a fast-paced environment., • Strong attention to detail and organisational skills., • Excellent communication skills and ability to build trusted relationships., • A “can-do” attitude – you see solutions, not problems., • Hands-on experience in a growing, ambitious law firm., • Full training and support to develop your compliance skills., • A positive, collaborative culture that encourages growth and innovation., • Opportunities to progress your career as the firm continues to expand. This is an ideal role for someone looking to start a career in compliance and gain practical experience in a law firm environment. Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.

Our client is a leading name in the Asset Based Lending (ABL) and Invoice Finance market, known for delivering flexible working capital solutions to a diverse portfolio of SMEs and mid-corporate clients. With a strong reputation for service excellence and commercial understanding, they are continuing to expand their operations and are seeking an ambitious Assistant Relationship Manager to join their growing team. The Role; As an Assistant Relationship Manager, you will play a key role in supporting a team of Relationship Managers in managing and developing a portfolio of ABL and Invoice Finance clients. This is an excellent opportunity for someone looking to progress their career within commercial finance, gaining hands-on experience across portfolio management, client relationship support, and risk monitoring. Key Responsibilities; • Support Relationship Managers in the day-to-day management of a portfolio of ABL/Invoice Finance clients., • Assist in the preparation of client reviews, credit papers, and ongoing facility monitoring., • Liaise with clients, accountants, and internal teams to ensure smooth operation of facilities and quick resolution of queries., • Monitor client performance, financial covenants, and borrowing base data to identify any potential risks or issues., • Contribute to the onboarding and renewal process of facilities, including the review of legal documentation and facility letters., • Prepare management information, reports, and analysis to support decision-making and client development., • Provide excellent customer service, maintaining strong relationships with both internal and external stakeholders. Key Requirements; • Previous experience within commercial finance, ABL, or invoice finance (or strong exposure within corporate or business banking)., • A good understanding of financial statements, cashflow, and credit risk., • Strong analytical and communication skills, with a proactive and detail-oriented approach., • Ability to manage multiple priorities and work effectively within a team., • A genuine interest in developing a long-term career within ABL and commercial lending. What’s on Offer; • Competitive salary and performance-related bonus., • Comprehensive benefits package., • Excellent training, development, and progression opportunities within a leading lender., • Exposure to a diverse range of clients and deal structures. If this is you then please apply to the job advert or contact

Our client, a world renowned football team is seeking an ambitious, focussed and sales focused executive to join their expanding team. Based in the Supporter Services Centre you will be at the heart of football club’s relationship with its global fanbase, supporting their valued fans, members, season ticket holders and prospective customers. They provide first-class assistance across ticketing, membership, hospitality, match day information and more. As a Sales & Service Executive, you’ll represent the club with professionalism, enthusiasm and pride. You will handle supporter enquiries across multiple channels, ensuring every interaction reflects our commitment to world-class service. You’ll play a vital role in achieving our wider business goals, driving revenue through intelligent product promotion while delivering an outstanding experience to each of their 5 million+ annual customer interactions. Key Responsibilities: • Lead by example, consistently meeting and exceeding personal and team sales and service targets., • Deliver exceptional customer service in every supporter interaction, ensuring professionalism, empathy and accuracy., • Take ownership of enquiries across all channels (telephone, email and face-to-face), ensuring first-contact resolution wherever possible., • Handle complaints and complex issues with sensitivity and efficiency, maintaining the high standards expected of the club., • Identify opportunities to cross-sell and promote products such as memberships, hospitality and merchandise., • Work collaboratively with the management team to identify and implement service improvements and business efficiencies., • Take responsibility for your own performance, seeking training and development opportunities to continuously improve., • Maintain up-to-date knowledge of all club products, services, and match day operations to provide informed, accurate responses. Skills required: • Previous experience in a high-volume, fast-paced contact centre or a similar customer-facing environment., • Proven ability to deliver exceptional customer service and resolve queries effectively and efficiently., • Strong communication skills, both verbal and written, with the confidence to engage with a diverse global fanbase., • Target-driven with the ability to remain calm and professional., • Self-motivated, enthusiastic, and able to contribute fresh ideas to improve team performance., • Flexible and adaptable, with a positive attitude towards change and continuous improvement. What They Offer: Their employees are at the heart of their success. They offer a range of rewards designed to support your professional and personal wellbeing, including: • Annual incentive scheme, • Wellness support with access to Aviva Digicare+ Workplace, including digital health checks and mental health resources, • Exclusive discounts via our Rewards platform, • Access to onsite gym facilities, social events and team-building activities, • Enhanced family leave benefits and the option to purchase additional holidays Lily Shippen is a leading recruitment agency, specialising in executive support and business support recruitment. We connect top talent with exceptional opportunities across the UK and internationally. Our expertise spans Executive Assistant, Personal Assistant, Office Manager, Chief of Staff, and HR recruitment, offering tailored solutions for businesses across various industries. We recruit for permanent, temporary, and fixed-term contract roles across London, Manchester, Birmingham, Leeds, Cheshire, and beyond. Whether you’re seeking a new opportunity or looking to hire top talent, we’re here to help. If you’re an experienced Executive Assistant looking for a new challenge in a strategic, data-driven role, we would love to hear from you.

We're Hiring: Bridge Engineers in Manchester/Newcastle/Sheffield Amey are a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared future Our people are driven by a set of strong values, based on safety, insight and collaboration. The Opportunity We have a fantastic opportunity for permanent Structural Engineers/Bridge Engineers to join our Amey Consulting team in Manchester/Newcastle/Sheffield with shared office space. We welcome applications from Structural Engineers across these region. Amey deliver a range of local, national and international infrastructure projects for clients including Transport Scotland, Network Rail, National Highways, Local Authorities and Contractors. We have secured multiple long-term contracts and continue to grow and expand into new regions and markets. Recent / ongoing projects include: • £1.2bn Scotland North East and South West Trunk Road Network Management Contracts, • £240m Avonmouth and Severn Bridges SBIM contract, • £30m ADEPT Live Labs 2 Decarbonisation programme, • £300m M8M73M74 Motorway Improvements, • Midlands Highway Alliance Plus consultancy framework, • £1bn A66 Northern Transpennine, • £10bn The Transpennine Route Upgrade (TRU), • £20M Lagan Pedestrian and Cycle Bridge, • £120m Clyde Waterfront & Renfrew Riverside, • Carmyle-Westburn Viaduct, • £80m Advanced Manufacturing Innovation District Scotland, • £10m Forth Road Bridge Truss End Links Replacement The role As a Bridge Engineer, you will play an important part in every stage of a project from inception to completion. Key responsibilities of the role are: • Implementing the project requirements to fully meet client specification with relevant standards., • Undertaking any work of a technical nature that falls within ability and competence., • Preparing and checking design approach, calculations drawing and documents., • Carrying out site visits and surveys, inspections and supervise sub-contractors., • Preparing and checking feasibility studies, inspection, assessment, and technical reports ensuring compliance with Amey procedures., • Being confident to work under minimum supervision and check the work of others., • Assisting with the supervision, mentoring and development of team members from Graduate Engineers and Technicians through to Assistant Engineers., • Assisting with contract preparation together with project planning and programming., • Compliance with relevant health, safety, and environmental legislation, particularly CDM regulations., • To work in a team, producing technically sound engineering solutions, • Preparation and checking of designs, calculations, drawings and documentation as part of the production of scheme deliverables that satisfy the criteria of quality, cost and programme, • Overseeing the actions of more junior members of staff undertaking similar tasks and taking responsibility for their actions, • Liaising with client and supplier representatives at peer level, attending progress meetings, and responding to queries, • Managing a small, locally based single discipline technical team and taking responsibility for delivery of their workload, • Contributing to the preparation of bids and general working winning function, • Drive effective health and safety practices within the team What you will bring to us: • Developed experience and expertise within Structural engineering field, probably gained in an Assistant Engineer role or equivalent, • Bachelors or Masters degree in an appropriate subject or demonstrable equivalent further learning, • Bachelors / Masters degree in Civil / Structural Engineering, • Chartered status (or working towards it) with ICE, IStructE or CIHT other appropriate professional body, • Demonstrable experience in the assessment, design and / or management of bridges, • Excellent understanding of structural behaviour and analysis, • Knowledge of relevant codes and standards such as DMRB and / or Eurocodes, • Enjoys working in a team environment; sharing ideas and collaborating with colleagues., • Proactive approach and commitment to health, safety and welfare. Desirable • Experience with highway structures and major bridges, • Experience in FE analysis using Lusas, Atena or Midas software What we can offer you: At Amey, we recognise that our biggest asset is our people. That’s why when you join us, we offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers. Career Development – Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones. We’re huge advocates for professional development and offer a recognition bonus for those achieving professional qualifications. Work-life Balance – Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you. Wellbeing – Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers EDI- At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas – Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers. Social Value – You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives. Plus a range of other great perks and benefits including: • Pension – Generous Pension scheme which we will contribute to, • Holidays - Minimum 24 days holiday + Bank Holidays, • Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership, • Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. Your Career at Amey Consulting At Amey Consulting, we value collective expertise, but also the spark one person can bring. As one of us, you can really be yourself, because your individuality is an asset. You’ll be stretched, but always supported. Well recognise your hard work and look after your well-being too. You’ll be empowered to play your part and achieve, encouraged to fulfil your own ambition as well as the shared one. Application Guidance Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We are also committed to offering applicants with a disability an interview, if they meet the minimum requirements for the role.

Join us as a CX Root Cause Manager at Barclays, where you'll use advanced data and analytics to identify and address the root causes of customer complaints across BUK. You’ll focus on deep-dive analysis of complaint themes and drivers, as well as Financial Ombudsman Service (FOS) referrals and overturns, to uncover systemic issues and drive improvements to customer outcomes. Working across Product, Journey, Channel, and Operations teams, you’ll support the delivery of insight-led change initiatives, ensuring they are embedded, monitored, and evaluated for impact. The role involves using AI and analytical tools to accelerate insight generation and drive forward improvement opportunities, while maintaining full compliance with DISP and regulatory requirements. To be successful as a CX Root Cause Manager, you should have experience with: • Conducting deep-dive analysis and translating insights into change, • Collaborating effectively across diverse stakeholder groups, • Great communication and interpersonal skills, • Using data and analytics to identify root causes and improve processes, • Driving measurable improvements in customer experience Some other highly valued skills may include: • Great proficiency in data analytics and visualisation tools (e.g. Python, SQL, Power BI), • Application of AI and Machine learning, • Experience and knowledge of Agile ways of working, • Experience in large-scale organisations and matrix environments You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role can be based in either London, Glasgow, Manchester or Northampton. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers’ needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience., • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Let’s do it! As a Restaurant General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit. This isn’t just another management role - it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you’re at your best, our team and our guests feel it too. If you’re a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food! The Role at a Glance: Restaurant General Manager – Trafford Centre (Onsite) £43,000 Basic Plus Bonus and Salary Top Up (OTE £45,000) Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More… Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week) Our Purpose: To create moments of Joy in everything we do Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes Company: London & UK Based Vietnamese Restaurants Your Background / Skills: Quick-Service Restaurants (QSR), Casual Dining Sectors: Hospitality, Food and Drink, Restaurants and Customer Service Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Since 2015, we have been serving London & beyond with fresh, flavourful food across our thriving restaurants. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you’ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you’re part of the family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself - because your personality is what makes us, us! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food! Where you’ll shine: As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. You’ll feel right at home in a setting where trade naturally fluctuates - adapting your pace, focus, and energy to keep standards consistent through both lively peaks and steadier moments. You’ll be 40–50% hands-on, happy to roll up your sleeves and support wherever needed whether in the kitchen, on the floor, or keeping the restaurant spotless. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check - without ever compromising on quality. Compliance is key, so you’ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets. About you: • At least 1 year of previous General Management experience, • Ideally, you will have experience in the Quick-Service Restaurant (QSR) or high-energy, casual dining industry within a retail or shopping-centre environment, • Proven ability to thrive in a fast-paced restaurant, adapting to naturally fluctuating trade while balancing efficiency with a great customer experience, • A people-focused leader who can inspire and energise a team while fostering a fun, supportive work environment, • Strong operational knowledge, including stock management, compliance, and cost control, • Hands-on approach - willing to step in and support the team when needed, • Excellent communication skills, with the ability to engage both staff and customers, • A problem-solver who stays cool under pressure and can adapt quickly to challenges, • Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What’s on Offer: • Free food on every shift, • Paid breaks, • Fair pay for all of our team members, • Minimum 45-hour contract, • Team events & 1 party a year (Summer), • 28 days holiday a year + day off on your birthday + 1 extra day for every two years working, • Paid training and a structured career ladder for development, • Friend Referral £250, • Wagestream, • Competitive bonus plus salary top ups based on the complexity of the location, • 50% discount when you come with family or friends, • Gifts on special occasions, • Well-being comms channel If you’re ready to lead with heart, serve with energy, and grow with one of the most exciting food brands in the UK, then this is your moment. Bring your passion, personality, and hunger for success - we’ll bring the good vibes and career growth. Let’s make something special together. Apply today. Your Experience / Background / Previous Roles May Include: Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Join us as a CX Root Cause Manager at Barclays, where you'll use advanced data and analytics to identify and address the root causes of customer complaints across BUK. You’ll focus on deep-dive analysis of complaint themes and drivers, as well as Financial Ombudsman Service (FOS) referrals and overturns, to uncover systemic issues and drive improvements to customer outcomes. Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Working across Product, Journey, Channel, and Operations teams, you’ll support the delivery of insight-led change initiatives, ensuring they are embedded, monitored, and evaluated for impact. The role involves using AI and analytical tools to accelerate insight generation and drive forward improvement opportunities, while maintaining full compliance with DISP and regulatory requirements. To be successful as a CX Root Cause Manager, you should have experience with: • Conducting deep-dive analysis and translating insights into change, • Collaborating effectively across diverse stakeholder groups, • Great communication and interpersonal skills, • Using data and analytics to identify root causes and improve processes, • Great proficiency in data analytics and visualisation tools (e.g. Python, SQL, Power BI), • Application of AI and Machine learning, • Experience and knowledge of Agile ways of working This role can be based in either London, Glasgow, Manchester or Northampton. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers’ needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.