Fertility Healthcare assistant / Administrator
hace 1 día
London
Company Description Plan Your Baby is a Telehealth fertility and pregnancy clinic dedicated to supporting individuals and families through their fertility journey. We are committed to delivering compassionate, patient-centered care, combining expertise and innovative solutions. As a remote-focused organization, we prioritize providing accessible support to patients while fostering a flexible and collaborative work environment for our team. Join us in making a meaningful impact on the lives of those in need of fertility assistance. Role Description This is a full-time remote role for a Fertility Healthcare Assistant/Administrator. Responsibilities include assisting patients with administrative support, coordinating appointments, managing patient records, ensuring adherence to health and safety protocols, and providing high-quality patient care. The role also involves effective communication with patients and healthcare professionals, answering queries, and ensuring a supportive experience for all patients. • Support the clinical team by managing results, chasing reports, and ensuring everything is accurately documented, • Liaise with external partners including laboratories, scan providers, pharmacies, and courier services, • Prepare and send patient communications using clinical templates, keeping patients informed at every stage, • Manage consent forms, patient records, and invoicing, maintaining the highest standards of accuracy and confidentiality, • Keep our internal systems up to date, ensuring the clinical team always has what they need to deliver outstanding care, • Contribute to a smooth, well-run clinic that patients and clinicians can rely on every day, • Coordinate day-to-day patient scheduling, ensuring appointments run smoothly across our nationwide partner network, • Act as a key point of contact for patients, responding to queries with warmth, clarity, and efficiency Qualifications • Knowledge and experience in Patient Care, Medicine, and related healthcare practices, • Understanding and application of Health & Safety standards and Manual Handling techniques, • Strong Interpersonal and communication skills for effective patient and team interaction, • Proficiency in administrative tasks, organization, and attention to detail, • Ability to work independently in a remote environment and demonstrate strong time management skills, • Prior experience in a healthcare setting, especially in fertility or reproductive health, is a plus, • Relevant certifications or training in healthcare, patient care, or administration are beneficial Why join Plan Your Baby? • Work fully remotely while making a real impact on patients' lives across the UK, • Be part of a close-knit, mission-driven team dedicated to compassionate, innovative care, • Access opportunities for continuous learning and career development in a growing clinic, • Receive a competitive salary and benefits package, • Join a pioneering movement to make family-building support more personalised and inclusive for everyone. Apply now via LinkedIn or email us at with your CV and a short cover letter sharing why this role and mission resonate with you.