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Contract Type: Self-Employed / Sole Proprietor Location: 60a Station Road, North Harrow, HA2 7SJ (Subject to relocation to Mill Hill or Barnet. Scans also take place at multiple offices across London.) Salary: £30,000/year + performance bonuses Start Date: 5 January 2025 Hours: Monday–Friday, 9:30am–5:00pm ⭐ About StarSmiles Aligners StarSmiles is a direct-to-consumer invisible aligner provider. We scan patients for mild-to-moderate misalignment cases, design treatment plans, and manufacture our own aligners in-house. By eliminating the traditional dentist middleman, we make straightening and whitening more accessible and affordable, while still delivering effective, comprehensive clinical outcomes. Our mission is simple: make confident smiles more accessible without compromising care or quality. Role Overview The Operations Coordinator is a hybrid patient-facing and administrative role, responsible for: This person will also assist the Founder with daily updates, priorities, and operational tasks. Key Responsibilities⭐ 1. Intra-Oral Scanning & Consultations • Perform high-quality intra-oral scans for new and existing patients., • Welcome patients, explain treatment stages, and answer questions clearly and confidently., • Guide patients through pricing, packages, and next steps to assist with conversion., • Upload scans and communicate with the treatment planning team promptly., • Travel for scanning:, • Approx. 3 day trips per month to nearby UK cities (e.g., Birmingham, Leicester) — fully compensated., • Regular London travel to partner offices and clinic spaces (within working hours whenever possible)., • Maintain professionalism, friendliness, and a reassuring patient experience throughout consultations.⭐ 2. Operations & Administrative Coordination, • Send confirmation, reminder, and follow-up emails to patients., • Maintain and update Zoho CRM with all patient details, appointment dates, case statuses, and notes., • Organise and track treatment plans from the planning team; send plans to patients promptly., • Prepare and assemble aligner kits and coordinate shipping or courier arrangements., • Maintain a fully updated calendar of:, • appointments, • scanning days, • impending treatment stages, • aligner delivery timelines, • Respond to patient queries via email, WhatsApp, and phone (email is the primary channel)., • Keep accurate, neat to-do lists and track all outstanding tasks., • Communicate effectively with the Founder and flag any delays, patient concerns, or operational issues.Working Hours & Flexibility, • Standard schedule: Monday–Friday, 9:30am–5:00pm., • Hybrid structure:, • In-person: when scanning or meeting patients., • Work-from-home: for admin tasks on days without scans., • Occasionally, a patient may request a scan outside standard hours (evening/weekend)., • You may take up to 30 days off per year (unpaid, in line with contractor status). Notice Requirements • Provide at least 7 days’ notice for planned time off., • Before going on leave, you must ensure:, • All patients with upcoming appointments are informed., • CRM and booking systems reflect your unavailable dates., • No new appointments can accidentally be booked during your time off., • A clear, written handover list is sent to the Founder.Emergencies & Illness, • StarSmiles is understanding, flexible, and compassionate., • All urgent tasks are completed or delegated., • Treatment planners are informed of any pending approvals., • Any aligner shipments due that week are prepared or reassigned., • £30,000 per year, paid monthly upon invoice., • Performance bonuses related to scanning, conversions, or overall contribution., • After ~8 months, if workload increases and performance is strong, salary may be reviewed and raised to £33,000., • Potential opportunity for share options within 2 years, depending on performance and business growth.Contract & Invoicing, • You will work as a self-employed sole proprietor., • No payroll or employee benefits, as this is a contractor role., • You must file your own taxes; StarSmiles can introduce you to our accountants for guidance.Skills & QualificationsEssential, • Right to work in the UK, • Fluent written and spoken English, • Strong administrative and organisational abilities, • Previous experience in operations, admin, or customer service, • Tech-savvy (email, calendars, spreadsheets, CRM tools), • Friendly, patient, and confident when speaking to patients, • Comfortable with travel for scanningNice to Have, • Experience in dental, orthodontic, or aesthetic environments, • Experience with intra-oral scanning (not required — full training provided), • Warm, personable, and patient, • Extremely organised and detail-oriented, • Independent and self-motivated, • Confident speaking with patients, • Calm under pressure and comfortable multitasking, • Reliable and consistent in follow-ups We care deeply about: • Patient experience, • Quality and accuracy, • Organised workflows After the first 6 months, you will earn significant independence and trust in handling day-to-day operations. We want someone who enjoys working autonomously, communicates clearly, and takes pride in doing things properly. How to Apply Please send the following to : • Your CV, • A short cover letter explaining:, • Why you want to join StarSmiles, • Your availability

GP/Health Centre Private Patient Coordinator – London • Location: London, Marylebone Area – Prestigious Private GP & Health Clinic, • Hours: Full-time (Monday to Friday), • Shifts: Rotating early and late shifts between 7:30am – 7:30pm, • Contract Type: Permanent, • Salary £30000-£35000 depending on experience + plus a vast array of benefits, including private medical healthcare insurance. The Opportunity We have an exciting opportunity for a professional and enthusiastic GP/Health Centre Private Patient Coordinator to join our outstanding Health Clinic in London. This is a varied, people-focused role. You’ll work as part of a friendly, collaborative team, supporting both patients and clinicians to deliver exceptional care across the clinic to private patients. The role combines front-of-house reception, clinical coordination, and administrative excellence to ensure every patient receives a seamless, five-star experience from first contact to referral follow-up and ongoing engagement. You’ll manage patient records, referrals, and correspondence while providing exceptional service. Many of our senior colleagues began their careers in this role, progressing into leadership, practice management, and patient services. We’ll provide mentorship and development opportunities to help you grow and achieve your career goals. Key Responsibilities • Welcome patients, front of house reception, and ensure a smooth, professional journey throughout their visit, • Manage patient enquiries via phone, email, and in person with efficiency and empathy, • Maintain patient records and databases with accuracy and confidentiality, • Support GPs with notes, referrals, and correspondence, • Process invoices and billing accurately, • Assist in preparing and delivering health screening reports, • Liaise with consultants, hospitals, and insurers to coordinate patient care, • Uphold high standards of professionalism, confidentiality, and service What You Will Bring • Previous receptionist or front-of-house experience in a GP Practice, or Health Centre., • Excellent customer service and communication skills, in person and by phone/email, • Strong administrative, secretarial and organisational abilities with great attention to detail, • Confident working independently in a fast-paced, professional environment, • Proficiency in Microsoft Office and general IT systems (training provided on our database), • Ability to multitask, prioritise, and remain calm under pressure, • A collaborative team player with a polished and professional manner, • Flexibility to work early and late shifts, • A genuine commitment to HCA Healthcare UK’s values of care, integrity, excellence, and teamwork Why HCA Healthcare UK HCA Healthcare UK owns and operates its own hospitals, GP practices, diagnostic and urgent care centres, and specialist clinics, providing world-class private healthcare across the UK. Part of the global HCA Healthcare network headquartered in Nashville, Tennessee, HCA has been a trusted leader in healthcare since 1968. We specialise in complex care, offering advanced diagnostics, surgery, cancer treatment, maternity, and outpatient services supported by physiotherapy, imaging, and rehabilitation. Joining HCA Healthcare UK means being part of a trusted, pioneering organisation that values growth, clinical excellence, and making a meaningful difference in patients’ lives. Employee Benefits • 25 days holiday (plus bank holidays), increasing with service, • Private healthcare insurance and pension contributions, • Season Ticket Loan and Cycle to Work scheme, • Group Life Assurance and Critical Illness Cover, • Enhanced maternity and paternity pay, • Staff discounts across HCA facilities and major retailers Diversity, Equity, and Inclusion Patients first. Colleagues always. We’re committed to creating an inclusive environment where everyone can thrive and feel valued. Flexible working arrangements and reasonable adjustments are available throughout the recruitment process and beyond. Advert Closes Friday 28th November.

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