Head of Integrated Quality Governance
1 day ago
Liverpool
Salary: £62,101.00 - £72,450.00 per annum, depending on experience. Department: Corporate Nursing and Quality Location: Wavertree Head Office, with travel to other PC24 locations Contract: Permanent, full time (37.5 hours) • Lead delivery of the Patient Partnership, Safety and Learning pillar, translating the 20262029 strategy into an annual delivery plan with objectives, owners, milestones and measurable outcomes., • Lead the organisation-wide patient safety portfolio, including the implementation and review of the Patient Safety Incident Response Framework (PSIRF), associated policy and patient safety incident response plan., • Ensure incidents are triaged and responded to proportionately, with systems-based learning responses and compassionate involvement of patients, families, carers and colleagues affected., • Oversee arrangements for Duty of Candour, safety alerts, learning from deaths where applicable, and the tracking and evaluation of actions arising from safety reviews., • Provide leadership for patient experience, complaints, concerns, feedback, engagement and co-production, ensuring that seldom-heard communities have meaningful opportunities to influence service development., • Work with the Engagement Lead, operational teams and patient participation groups to develop proportionate involvement approaches appropriate to general practice, urgent care and community services., • Use themes from complaints, incidents, patient feedback, safeguarding reviews, clinical audit and colleague insight to identify improvement priorities and close the loop with patients and teams., • Oversee organisational patient experience and complaints governance, ensuring themes and learning inform patient partnership, co-production and service improvement., • Lead the corporate clinical audit framework, ensuring agreed audit priorities, oversight of completion and escalation of themes; service Heads and Matrons remain responsible for clinical audit delivery and implementing findings., • Prepare and present high-quality assurance reports for senior leadership and relevant committees, making clear the risks, actions, accountabilities, timescales and evidence of impact., • Support appropriate management of serious incidents, complaints, inquests and claims within the postholders delegated remit, escalating matters requiring executive or specialist oversight., • Lead the corporate CQC assurance framework and inspection coordination, working with service-facing Heads of Quality and Nursing who retain responsibility for operational compliance, clinical standards and local readiness., • Provide direct line management, supervision and development for the Engagement Lead and Quality, Safety and Governance Team Coordinator, subject to confirmation of the proposed structure., • Degree level qualification in healthcare, quality, governance or related field and / or equivalent knowledge and experience., • Expert knowledge of clinical governance, patient safety systems, PSIRF and systems-based learning, • Understanding of Duty of Candour, confidentiality, risk management and healthcare regulatory requirements, • Excellent leadership, influencing, partnership-working and communication skills, • Experience leading incident response and organisational learning programmes, • Excellent written and verbal communication skills, • Ability to communicate complex aspects of quality governance in a style that all staff can understand and implement., • Ability to lead a team providing advice and support in all areas of their work, • £62,101.00 - £72,450.00 per annum, DOE, • Permanent contract, • 27 days annual leave (pro rata) previous NHS service will be taken into account., • NHS pension scheme, • NHS car fleet scheme, • NHS home electronics scheme, • Cycle to work scheme, • Eligible to apply for blue light card, • Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts., • Colleague events #J-18808-Ljbffr