Owner Enquiry Advisor
10 days ago
Chapel Row
\n Are you a confident communicator with a passion for customer experience? If you thrive on achieving results and want to make a difference, we invite you to join us at Parkdean Resorts as an Ownership Enquiry Advisor. Here, you’ll play a vital role in supporting future holiday home owners right at the start of their journey! \n\n In this exciting and fast-paced role, you’ll maximize enquiry-to-appointment conversion by building strong relationships with potential owners through various communication channels. \n\nWhat You Will Be Doing...\n\n • Guiding prospective customers through the early stages of their ownership journey as part of a high-performing team.\n, • Responding confidently and professionally to ownership queries across voice, live chat, and digital channels.\n, • Converting enquiries into high-quality sales appointments by identifying customer needs and offering tailored guidance.\n, • Owning your personal performance - achieving targets, meeting KPIs, and managing your pipeline effectively.\n, • Using strong fact-finding and selling skills to match customers to their perfect Parkdean Resorts holiday park.\n, • Sharing new promotions with customers to create urgency and generate interest.\n, • Continuously developing your product knowledge to offer expert advice.\n, • Nurturing new and existing leads through planned outbound activity.\n, • Collaborating closely with our park sales teams to ensure a seamless customer handover.\n, • Sharing ideas, best practices, and innovations that support ongoing team growth and success.\n, • Attending park visits and events throughout the year to strengthen your knowledge and promote Parkdean Resorts.\n\n\nAbout You...\n\n, • A proactive, results-driven individual with a passion for exceptional customer service.\n, • Strong communication skills (verbal and written) with excellent grammar.\n, • Ability to build rapport quickly and follow a structured sales process to maximize conversion.\n, • Proven resilience and adaptability across a variety of customer interactions.\n, • Confident multitasker, able to manage phone, live chat, and digital conversations simultaneously.\n, • A positive, target-focused approach - motivated to earn commission and achieve success.\n, • Previous contact centre experience (outbound desirable).\n, • Experience engaging customers through social media platforms (desirable).\n, • The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!\n, • You’re never on your own with our Employee Assistance Programme, featuring a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.\n, • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.\n, • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.\n