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Adult Carer Advisor- West Norfolk Organisation - Voluntary Norfolk Location - Early Childhood and Family Service Base NAR. A hybrid working policy is in place. Website -Visit organisation website Contract type - Permanent Salary - Starting salary £26,080.00 FTE Hours - Full-time (37 hours) DBS check - Required Closing date 26 April 2026 Contact name Candice Edge Are you someone who thrives on solving problems and finding creative solutions? Do you want to make a real difference in people’s lives every single day? We’re looking for a dynamic, enthusiastic, and forward-thinking individual to join our community team as an Adult Carer Advisor. This is more than just a job — it’s an opportunity to support, empower, and advocate for carers in your community. A community advisor facilitates and empowers carers and to achieve the greatest degree of choice, control, independence, and quality of life as possible to maintain their caring role. An Advisor’s role is to provide support to unpaid adult carers within the community to continue their caring role, we do this through providing information, advice and guidance, wellbeing support, access to breaks and peer support opportunities, emergency planning and links into other preventative services. Advisors will undertake support planning and reviews with carers. They will work with carers enabling them to increase their resilience, build on strengths and develop their personal networks in the community helping them to sustain their caring role. This is a rewarding role with the Carer at the heart of everything we do. There is also a level of computer work involved and so the successful candidate will require a high level of IT skills. How to apply To apply please download an application pack below: Closing date: Midnight on 26th April 2026 Interview date: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if a suitable candidate is found, so early applications are encouraged.

Customer Operations Advisor Reporting To: Customer Operations Manager Contract: Permanent (Mon-Fri 9am – 5pm) Location: Norwich Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993 Citation ISO provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs; with a background in administration, customer service or support., • Your accuracy is a key strength., • You will have a passion for delivering exceptional service to customers and colleagues., • Motivated and resilient, adaptable, strong organisation skills with the ability to multitask / prioritise appropriately, • You will love to build great relationships and build rapport easily creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication, • Ability to understand and retain complex procedures., • Natural problem solver and decision-making skills, • You will have a high level of attention to detail and commitment to quality, • Can do attitude, • Computer literacy including strong knowledge of word, outlook and excel, • Previous experience of working CRMs advantageous, • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addendums in timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amends, issuing new contracts or contract addendums and update all relevant systems / departments with relevant changes, • Contract Addendums; produce relevant client contract(s) and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales., • Novation Agreements; produce Deeds of Novation and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact, • Live chat; provide live chat support, • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email etc., • Customer enquiries; progression of customer enquiries workstream including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs., • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve., • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends, • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude, • Strong attention to detail and confident handling data, • Good communication skills (written and verbal), • Organised and able to manage multiple tasks effectively, • Quick to learn new systems, products, and processes, • Comfortable working cross-functionally in a team environment, • Basic proficiency in Microsoft Word, Outlook, and Excel, • Experience using CRM systems (Salesforce desirable), • Reliable, adaptable, and ready for any challenge