Customer Service Advisor
10 hours ago
Southampton
Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: • Provide frontline support via telephone, email, and live chat, • Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods, • Book appointments and coordinate plans in line with operational requirements, • Maintain accurate and timely records across internal systems (e.g., Salesforce)., • Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions, • Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery, • Provide clear, accurate service information to customers in a friendly, courteous manner • At least 3 years’ experience in a customer-facing or support role., • Experience of using databases and a proficient IT user., • Outstanding verbal and written communication skills., • Experience working in a fast paced, customer handling environment., • Clear understanding of confidentiality and handling sensitive information., • Self-sufficient and a problem solver., • Fully remote, home based (all IT equipment will be provided)., • Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.