Claims Manager
17 days ago
Bristol
Claims Manager – Bristol (Full Time)(Award-winning firm – Competitive Salary)Role OverviewA senior leadership opportunity within an award-winning organisation, overseeing a high-performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists.You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market-leading delegated authority claims service. The position is based in Bristol.Key Responsibilities • Strategic team leadership - driving performance, capability and engagement across a multi-level claims team., • Client relationship ownership - acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions-focused approach., • Operational excellence - ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks., • Technical governance - overseeing file quality, technical accuracy and adherence to best practice., • Management information oversight - ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams., • Capability development - delivering technical training, coaching and mentoring to enhance expertise across the department., • Risk and trend analysis - identifying emerging issues and escalating insights to senior leadership and insurer clients., • Stakeholder engagement - preparing for and chairing key meetings, representing the claims function with professionalism and authority., • Continuous improvement - evaluating and enhancing processes, procedures and operational workflows.Experience & Expertise, • Extensive technical claims experience, ideally within professional indemnity or complex commercial lines., • Strong understanding of relevant legislation, policy wordings and claims methodologies., • Proven leadership experience, with the ability to inspire, develop and manage a multi-disciplinary team., • Demonstrated success in building and maintaining insurer and stakeholder relationships., • Commercially astute, with the ability to balance technical rigour with operational efficiency., • A collaborative, inclusive leadership style aligned with a high-performance culture.Why This Role Stands Out, • Join an award-winning, nationally recognised firm with a strong reputation in insurance and claims., • Lead a growing team with genuine influence over culture, performance and future strategy., • Benefit from a very competitive salary and a comprehensive benefits package supporting wellbeing, flexibility and professional development.Please click on apply or call Lucy at Pertemps Bristol for a confidential chat about the role.