- Organise all store operations and allocate responsibilities to other staff members. - Supervise and guide staff towards maximum performance. - Prepare and control the store’s budget aiming for minimum expenditure and maximum efficiency - Analyse sales and revenue reports and make forecasts. - Monitor stock levels and purchases and ensure they stay within budget. - Help to maintain accurate inventory. - Unpacking and counting deliveries. - Engaging with service providers and suppliers. - Ensure high levels of customer satisfaction through excellent service and deal with any complaints. - Develop customer relations. - Inspect the areas in the store and resolve any issues that might arise. - Maintain outstanding store conditions and visual merchandising standards. - Implement monthly promotions and ensure all POS advertising is adequately posted. - Ensure the store fulfills all legal health and safety guidelines. - Working through the end-of-day tick list, ensuring the shop is prepared for the following day. - Actively drive and enrich product knowledge by engaging with shop material and literature on stationery topics.
Hello! We are Napoli on the road Chiswick! ABOUT US: Michele Pascarella started his business by revolutionizing London’s pizza scene with his Ape Piaggio, crafting wood-fired pizzas across the city. Renowned as the pioneer of contemporary high-crust pizza in the UK, Michele remains committed to using only seasonal ingredients, resulting in a menu that evolves every three months to respect the environment and what nature offers to us. Recognized with prestigious awards like 1st place in 50 Top Pizza Europa 2024 and Michele Pascarella Pizza Maker of the Year 2023, we pride ourselves on delivering the finest quality pizza and dining experience. WE ARE LOOKING FOR A PASSIONATE AND AMBITIOUS FRONT OF HOUSE TEAM MEMBER WHO IS READY TO START ANYTIME SOON!:) JOB DESCRIPTION: Greet and escort customers to their tables. Present menu and provide detailed information when asked (e.g., ingredients, or potential food allergies). Take accurate food and drink orders using our POS system. Communicate order details to the kitchen Serve food and drinks accurately and efficiently. Check dishes and tables for cleanliness and presentation. Deliver bills and collect payments. Communicate effectively with supervisor/assistant manager/manager about any issues or queries. REQUIREMENTS: Work experience as a waiter/waitress or similar role in the hospitality industry is preferred but not essential Excellent customer service skills. Knowledge of Italian cuisine and Wines is a preferred but not essential Ability to work well under pressure in a fast-paced environment. Flexibility to work various shifts, including evenings and weekends. WHAT WE OFFER: Competitive hourly wage (£12-14 per hour) plus tips. Opportunity to work in a dynamic, award-winning pizzeria. Training and development opportunities. Free meals on shifts 50%Staff discount when dining with friends 20% for family and friends If you are looking for an exciting and friendly place to work don't hesitate to apply by sending your CV! Looking forward to meet you!
As a Waiter/Waitress, you will play a crucial role in delivering outstanding service to our guests and ensuring they have a memorable dining experience. You will be responsible for providing attentive and friendly service, taking orders accurately, and delivering food and beverages promptly and courteously. Key Responsibilities: Greet guests warmly, escort them to tables, and provide menus. Take accurate food and beverage orders, answering any menu questions. Enter orders into the POS system and relay them promptly to the kitchen, noting special requests or dietary restrictions. Monitor and maintain table cleanliness, clear empty plates and glassware, and reset tables for new guests. Serve food and beverages professionally, ensuring attractive presentation and guest satisfaction. Promote additional menu items, specials, and beverages to enhance dining experience and boost sales. Present bills, process payments accurately, and handle cash and credit transactions securely. Collaborate with kitchen staff, bartenders, and waitstaff for smooth service coordination. Relay guest feedback and special requests to the appropriate team members. Maintain cleanliness and hygiene standards in the dining area and restrooms. Benefits Hospitality Rewards application WPA medical cash health plan Free lunch Competitive salary and performance-based incentives. Opportunities for career advancement and professional development. Comprehensive benefits package, including health insurance and retirement plans. Employee discounts and perks across portfolio companies Supportive and collaborative work environment.
A fast food team member typically has a variety of responsibilities aimed at providing excellent customer service and maintaining efficient operations in a fast food restaurant. Below is a comprehensive job description for a fast food team member: --- Job Title: Fast Food Team Member Reports To: Shift Supervisor / Store Manager Job Summary: A Fast Food Team Member plays a key role in ensuring customer satisfaction by preparing food, serving customers, and maintaining a clean and friendly environment. This role requires efficiency, attention to detail, and excellent customer service skills. Key Responsibilities: 1. Customer Service: - Greet customers warmly and provide a welcoming atmosphere. - Take accurate food orders from customers and enter them into the POS system. - Handle customer inquiries and complaints in a professional manner. 2. Food Preparation: - Prepare and cook food items according to the restaurant’s recipes and standards. - Assemble sandwiches, burgers, and other menu items as ordered. - Ensure food items are properly stored, rotated, and maintained for freshness. 3. Cash Handling: - Operate the cash register and handle cash transactions accurately. - Process credit/debit card transactions and provide correct change. - Balance cash drawers at the end of shifts and report any discrepancies. 4. Cleaning and Maintenance: - Maintain cleanliness and organization of the dining area, kitchen, and restrooms. - Follow sanitation and safety procedures, including proper food handling and storage. - Perform routine cleaning tasks, including sweeping, mopping, and wiping down surfaces. 5. Team Collaboration: - Work closely with other team members to ensure efficient service and a positive work environment. - Assist in training new employees as needed. - Communicate effectively with managers and peers. 6. Inventory and Supplies: - Monitor inventory levels and notify management of low stock. - Assist in receiving and storing deliveries. - Restock items as needed throughout the shift. Qualifications: - Previous experience in a fast food or customer service environment (preferred). - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Excellent communication and interpersonal skills. - Basic math skills and ability to handle cash transactions accurately. - Availability to work flexible hours, including weekends and holidays. Physical Requirements: - Ability to stand for extended periods. - Capability to lift and carry up to 25 pounds. - Comfortable working in a hot, noisy environment. - Manual dexterity to handle food items and operate kitchen equipment.
We are looking for a skilled and enthusiastic Senior Barista to join our team at ARRO Coffee. This role involves working across our four locations: the flagship store on Oxford Street, as well as our cafés in Mayfair, Marylebone, and Bayswater. As a Senior Barista, you will play a crucial role in delivering outstanding customer service and crafting high-quality coffee beverages. You will also provide leadership and mentoring to junior baristas across all locations. If you are passionate about coffee, have excellent leadership skills, and thrive in a dynamic environment, we’d love to hear from you! Key Responsibilities: Leadership & Mentoring: - Provide guidance and support to junior baristas across all locations, helping them develop their skills and knowledge. - Lead by example in delivering exceptional customer service and maintaining high standards of coffee preparation. - Assist in training new team members and conducting regular upskill training and assessments. Customer Service: - Greet customers warmly, take accurate orders, and deliver friendly, attentive service at all locations. - Handle cash transactions and operate the POS system to process payments accurately. - Address customer enquiries, concerns, and feedback with professionalism and empathy. Coffee Preparation: - Prepare and serve a wide range of coffee and espresso-based drinks to ARRO’s recipes and quality standards at each location. - Ensure consistent use of coffee equipment and techniques to maintain excellence in every cup. - Monitor and adjust brewing techniques to optimise coffee quality across all locations. Operational Support: - Assist in managing daily operations at each location. - Maintain cleanliness and organisation in each café, including cleaning equipment, cups, cutlery, and sanitising work surfaces. - Restock supplies and manage inventory levels to support smooth operations. Food Service: - Serve food items such as pastries, sandwiches, and salads, ensuring presentation and quality at all locations. - Uphold food safety and hygiene standards during food handling and preparation. Team Collaboration: - Work closely with the Store Managers and other senior staff to ensure efficient café operations across all locations. - Foster a positive and collaborative work environment, contributing to team morale and productivity. Requirements: - Previous experience as a Barista, with a demonstrated ability to perform at a high level and mentor others. - Strong knowledge of coffee preparation techniques and espresso equipment. - Excellent leadership, communication, and interpersonal skills. - Positive, proactive attitude with the ability to work effectively in a fast-paced environment. - Strong attention to detail and commitment to maintaining high standards of quality and cleanliness. - Flexibility to work varied hours, including early mornings, evenings, weekends, and holidays, across multiple locations. Benefits: Competitive hourly wage: £13 per hour. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Regular opportunities for career advancement and professional development. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week across all locations. Join Us: If you’re excited about delivering exceptional coffee and creating memorable experiences for our customers, apply now to become a part of the ARRO Coffee team. We look forward to welcoming you! About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our four locations—including our flagship store on Oxford Street—are destinations for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our cafés beloved gathering spots. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.
Hey there :) We are looking for an experienced, passionate and friendly barista to join us at the new B&A cafe this autumn. What we are looking for: Friendly customer service Milk-steaming Latte art skills Experience handling cash transactions and POS system operations Basic knowledge of food safety and hygiene Serving food items such as pastries, cakes and pre-packaged sandwiches What we provide: Opportunity for career progression via certification Free meal and drinks on shift London Living Wage Casual Dress Day off on your birthday!!!
Overview: We are seeking Team Members who possess the qualities necessary to grow with us and contribute to our success. You will collaborate and support the team in delivering top-notch food quality, exceptional guest care, and outstanding service! Your role is crucial to us at HOD, as you will be instrumental in upholding our brand standards, working within an excellent team, and ensuring that every guest leaves our restaurant with a memorable experience, wanting to return! Requirements: Restaurant Team Member - Front of House: Our guests are our top priority in everything we do. Maintain a positive, “can do” attitude. Assist guests in selecting meals and drinks, providing additional upselling information. Process guest orders through the POS(Toast) system. Deliver orders to the kitchen and help prepare and pack food and beverages. Ensure that the food portions being packed or served look appealing. Suggest additional food items to enhance the guest experience and increase sales. Process sales, provide guests with receipts, and deliver food. Greet EVERY guest genuinely and warmly. Answer phone calls and handle inquiries. Assemble and package orders to meet brand standards. Keep all guest areas clean, sanitary, and tidy. Ensure that all orders are complete and ready for guest pickup. Adhere to brand standards and deliver outstanding guest service. Key Skills & Knowledge Required: Ability to speak clearly and listen attentively to guests and team members. Ability to maintain a clean and neat appearance. Displays a positive and enthusiastic approach to all tasks. Exhibits a cheerful and helpful attitude, consistently providing excellent guest care. Adapts to changing business volumes with a sense of urgency. Demonstrates a comprehensive understanding of the menu and allergens. Follows instructions to meet brand standards. Ability to complete daily paperwork in accordance with HOD standards. Capable of being cross-trained in all areas of the kitchen and front counter. Committed to exceptional guest service and impeccable standards.
Role Description This is a part time (weekends ) on-site Salesperson role at Zyber Ltd Fulham. The Salesperson will be responsible for engaging with customers, promoting products, providing assistance, processing sales transactions, and maintaining a clean and organized sales floor environment in Greater London. Qualifications Excellent communication and interpersonal skills Proven sales experience and customer service skills Knowledge of Ironmongery, Locks & Latches, Tools, Painting & Decorating, Electrical, Plumbing, or related areas Ability to work in a fast-paced environment Strong organizational and multitasking abilities Proficiency in using Point of Sale (POS) systems Physical stamina to stand and walk for extended periods
Job description Job Description Assist Restaurant Manager duties • Check floor set up prior to service start time • Ensures smooth service to all guests visiting restaurants, karaoke's, and Ateliers • Ensure rotas are aligned in reflection to our wage budgets and fair to the staff involved • Maintain uniform standards • Conduct F&B trainings as relevant (allergens, food bible…) • Communicate and store all relevant training material and documentation to all team members using the provided platforms • Maintain fluid communication between restaurant, bar team & kitchen teams • Create and maintain a safe environment for team members • Ensure all new members receive induction • Ensure all POS systems are up to date and managed properly • Ensure Res Diary is fully functional • Conduct duty manager shifts • Attend and contribute to weekly F&B management meetings Additional Information What’s in it for you… A competitive salary and extra benefits package!(10% bonus if is managerial role) 28 days holiday (including bank holidays) + pension scheme. A Health Cash Back Plan to claim money back and gain access to support for your physical wellbeing, private medical, dental and optical support . Enjoy a free night at Mama London and a meal for two in completion of probationary period. Goes without saying, but we’ll feed you during your shift. Up to 50% off rooms globally across the Accor, Ennismore and Mama Hotels for you and your nearest and dearest globally 30% of food and drinks for you to enjoy at any of our Ennismore locations From completing two years service gain an extra days holiday for each years completion caped at 32 days A fantastic Training program to get you settled into the business and progress through the ranks of the business Regular team get togethers, bi-annual parties – Mama knows how to have a good time! Code Offers and discount in Uk especially London with Restaurant , bars, events Perk at work with discount over clothes brands ,travelling etc Wagestream with discount over clothes brands,travelling etc A brilliant place to work which encourages a family and friendly atmosphere Important to know… Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Fancy joining our team in our quirky but vibrant little pub? The Heron is one of Paddington's best-kept secrets. The bar is decorated with memorabilia of the Royal Family, pictures of celebrities we never met, and a special corner reserved for the Handlebar Club. Downstairs, our restaurant partners offer some of the best Thai food in London, if not the whole country! We are currently looking for Full Time Bar Staff for an immediate start! Responsibilities: - Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks, to customers - Take customer orders and ensure accurate and prompt delivery of drinks - Maintain cleanliness and organisation of the bar area - Restock bar supplies and inventory as needed - Adhere to all health and safety regulations - Provide excellent customer service and address customer inquiries or concerns - Collaborate with other bar staff to ensure smooth operations during busy periods Skills: - Previous experience in bartending or working in a similar role is preferred - Knowledge of different types of beverages, cocktails, and drink recipes - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Attention to detail and accuracy in drink preparation - Ability to handle cash transactions and operate a cash register or POS system Please note that this position involves working evenings, weekends, and public holidays as required by the business. If you are passionate about bartending, have excellent customer service skills, and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team at The Heron
Demand Planning Admin Assistant Barry M is a British cruelty-free cosmetics company, specialising in on trend make-up and nail products. Based in Mill Hill, London NW7 it was founded by Barry Mero in 1982 and remains an independent and family-owned business. We are looking to recruit someone to support the Demand Planning team with a number of key functions in order to keep the department running smoothly. Someone keen to learn the many facets of the role to help us to make key business decisions. Your main responsibilities will include: Goods-in Diary - Taking ownership of the goods-in diary and keeping it up to date. - Monitoring the journey of stock from PO placement to stock in warehouse and maintaining communication with all stakeholders along the way. Managing Deliveries - Work closely with our freight forwarders. Booking deliveries from the Far East and EU, ensuring we have the best quote. - Making sure goods are departing/arriving on time. - Work with our warehouse if goods come in damaged or missing and feeding it back to the supplier. Placing POs and Liaising with suppliers - Placing purchase orders on our system ensuring accurate pricing and quantities. - Chasing up suppliers and ensuring all is on track with orders placed. - Communicating effectively, maintaining strong relationships with our suppliers to ensure smooth business. Invoice reconciliation - Cross checking invoices with stock ordered and stock received before handing to accounts. - Sending payment confirmations to suppliers where possible. - Assisting in providing information for stock reconciliation with regards to payment of invoices. Supporting the Demand Planning Function - Updating and distributing stock reports and delivery fulfilment info to key retailers. - General maintenance and up-keep of databases - Ad-hoc admin The successful candidate will have: · Minimum 12 months experience in a similar role · Enthusiasm and self-motivation · Faultless attention to detail · Strong Excel knowledge · Ability to multi-task, prioritise and stay calm under pressure · Proactive and takes initiative · A willingness to learn · Strong communication and organisation skills It is important that the candidate can work at pace with a lot of detail. We work on multiple projects at a time with different timings so being able to balance this and stay organised is essential. There is a lot to oversee but being part of the process in its entirety is extremely rewarding and we want someone to find it as exciting as we do! The role would suit someone who is an excellent multi-tasker, super organised and loves all things beauty. We’re keen to find someone who can both learn and grow with us.
Job Opportunity: Join Our Team at All that Falafel/All that Cafe Are you passionate about delicious food and excellent customer service? We're a small business specializing in falafel wraps, and we are looking for enthusiastic part-time and full-time team members to join us at our four takeaway branches. Positions Available: Part-Time Team Members Full-Time Team Members Location: London Bridge Area Responsibilities: Prepare and serve our signature falafel wraps and other menu items Ensure high standards of food hygiene and cleanliness Provide friendly and efficient customer service Assist with daily operations, including opening and closing duties Handle cash transactions and manage the POS system Requirements: Previous experience in the catering or food service industry Strong communication and customer service skills Ability to work in a fast-paced environment Flexibility to work various shifts Team player with a positive attitude Benefits: Competitive pay Flexible working hours Opportunities for career growth and advancement Friendly and supportive work environment Apply Today and Join Our Team!
About Us: Join our vibrant café where we blend exceptional coffee with a welcoming atmosphere. We are passionate about creating memorable experiences for our customers through great service and high-quality beverages. Job Description: We are seeking an enthusiastic and skilled Barista to join our team. As a Barista, you will be responsible for crafting delicious coffee and tea beverages, providing outstanding customer service, and maintaining a clean and inviting café environment. Your role is crucial in ensuring our customers leave with a smile and a perfect cup of coffee. Responsibilities: • Prepare and serve a variety of coffee and tea drinks, following our recipes and presentation standards. • Operate coffee-making equipment such as espresso machines, grinders, and brewers. • Maintain cleanliness and organization of the café, including workstations, seating areas, and restrooms. • Take customer orders and process transactions accurately using the POS system. • Provide exceptional customer service, including answering questions and making recommendations. • Assist in inventory management, including stocking supplies and notifying the manager of low stock levels. • Adhere to all health and safety regulations and best practices. Qualifications: • Previous experience as a Barista or in a customer service role is preferred. • Strong communication and interpersonal skills. • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. • A passion for coffee and a desire to continuously learn and improve. • Attention to detail and a commitment to maintaining high standards. • Availability to work flexible hours, including weekends and holidays.
Looking for, self-drive individuals with experience on working on busy environments. Are you able to provide customers with great service and with a smile on your face? Are you able to train others? Are you looking for to grow up on the industry? If you can answer yes to this three questions we want to speak to you. As an assistant manager at Caffe Concerto, you’ll need to keep your eyes on everything. As well as helping the general manager with strategic planning and targets, you’ll get to flex your management muscle across the floor, reception and bar teams, mentoring, motivating and inspiring them to deliver the best caffe concerto guest experience possible. In return, our assistant manager will receive an industry-leading pay package, incredible opportunity for career progression and the training to make sure you succeed. Plus you’ll also get access to an impressive array of benefits. Benefits of working with us: •50% staff discounts in all our venues even on your days off •Extra service charge after probation period. •Flexible weekly time table. •Annual holidays of 4 weeks. •Learning and development opportunities. •Free meals during working hours. Requirements : •Positive attitude and experience is required. •Must have the stamina to work full time and flexible shifts. •Be able to reach, bend, stoop and frequently lift up to 50 pounds. •Certificate of Food Safety level I •Certificate of Health and Safety level I •Possess excellent basic math skills and have the ability to operate a cash register or POS system. •Be able to communicate and understand the predominant language(s) of the restaurant's trading area.
Sous Chef Salary: £38,000 in tronc Are you a Sous Chef with experience in Hotel experience We are seeking a talented Sous Chef to join our team at our renowned 5 Star Hotel in Manchester We are looking for a professional Sous Chef to be the second in command in our kitchen, following our Executive Chef’s specifications and guidelines. The successful candidate will employ its culinary and managerial skills in order to play a critical role in maintaining and enhancing our customers’ satisfaction. Responsibilities Help in the preparation and design of all food and drinks menus Produce high quality plates both design and taste wise Ensure that the kitchen operates in a timely way that meets our quality standards Fill in for the Executive Chef in planning and directing food preparation when necessary Resourcefully solve any issues that arise and seize control of any problematic situation in the kitchen Manage and train kitchen staff, establish working schedule and assess staff’s performance Order supplies to stock inventory appropriately Comply with and enforce sanitation regulations and safety standards Maintain a positive and professional approach with coworkers and customers Requirements and skills 2+ years of experience as a Sous Chef Understanding of various cooking methods, ingredients, equipment and procedures Excellent record of kitchen and staff management Accuracy and speed in handling emergency situations and providing solutions Familiar with industry’s best practices Working knowledge of various computer software programs (MS Office, restaurant management software, POS) BS degree in Culinary science or related certificate would be a big plus as would speaking any other languages as we are an inclusive diverse kitchen What our Chefs say about us... "Nice place to work, Nice Team and People, very clean kitchen'' Apply Now and if successful we'll invite you for a trial so you can see for yourself We look forward to meeting you Job Type: Full-time Salary: £38,000 in tronc
Caffe Concerto is currently hiring potential General Manager who is capable to oversee and coordinate in planning, organizing, training and leadership necessary for achieving stated objectives in sales, costs, employee retention, Customer service and satisfaction, food quality, cleanliness and sanitation. Job Description : § Understand completely all policies, procedures, standards, specifications, guidelines and training programs. § Ensure that all customers feel welcome and are given responsive, friendly and courteous service at all times. § Ensure that all food and products are consistently prepared and served according to the cafe’s recipes, portioning, cooking and serving standards. § Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. § Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with cafe policies and procedures. § Make employment and termination decisions. § Fill in where needed to ensure customer service standards and efficient operations. § Continually strive to develop your staff in all areas of managerial and professional development. § Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. § Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the cafe’s preventative maintenance programs. § Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the cafe’s receiving policies and procedures. § Be knowledgeable of cafe policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. § Fully understand and comply with all government regulations that pertain to health, safety and staff requirements of the cafe, employees and customers. § Develop, plan and arrange with the head office or your operational manager cafe marketing, advertising and promotional activities and campaigns. Qualifications: § Be able to communicate and understand the predominant language(s) of the cafe’s trading area. § Have knowledge of service and food and beverage, generally involving at least three years of manager and/or assistant management positions. § Possess excellent basic math skills and have the ability to operate a POS system. § Be able to work in a standing position for long periods of time (up to 8 hours). JOB RESPONSIBILITIES § Each branch of Caffe Concerto has a General Manager and two Assistant Managers and a Head Chef § Managers are responsible for the daily operations of the branch and its every department that prepare and serve meals and beverages to customers. Besides coordinating activities among various departments, such as kitchen, floor, and take away service areas, managers ensure that customers are satisfied with their dining experience. In addition, they oversee the inventory and ordering of food, equipment, and supplies and arrange for the routine maintenance and upkeep of the restaurant, its equipment, and facilities. § Managers generally are responsible in a way for assisting the head office with all of the administrative and human-resource functions of running the business, including recruiting new employees and monitoring employee performance and training. § Managers are responsible for supervising routine food preparation operations and oversee service in the floor and service areas and supervise different shifts of workers. § Manager may for unforeseen reason have to undertake the work of one or more food service positions. § One of the most important tasks of Managers is assisting Head Chefs as they select successful menu items and the introduction of daily or weekly specials. Managers or Head Chefs select menu items, taking into account the likely number of customers and the past popularity of dishes. Other issues considered when planning a menu include whether there was any unserved food left over from prior meals that should not be wasted, the need for variety, and the seasonal availability of foods. Managers or The Head Chef analyze the recipes of the dishes to determine food, labor, and overhead costs and to assign prices to various dishes. Menus must be developed far enough in advance that it comes to effect in the right time of the season and supplies can be ordered and received in time. § Managers estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. They plan for routine services or deliveries, such as linen services or the heavy cleaning of floor or kitchen equipment, to occur during slow times or when the dining room is closed. § Managers also arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control. Managers receive deliveries and check the contents against order records. They inspect the quality of fresh meats, poultry, fish, fruits, vegetables, and baked goods to ensure that expectations are met. They place orders to replenish stocks of tableware, linens, paper products, cleaning supplies, cooking utensils, and furniture and fixtures. § Managers must be good communicators. They need to speak well, often in several languages, with a diverse clientele and staff. They must motivate employees to work as a team, to ensure that food and service meet appropriate standards. Managers also must ensure that written supply orders are clear and unambiguous. § Managers interview, hire, train, and, when necessary, fire employees with the operational manager’s permission. Retaining good employees is a major challenge. § Managers may recruit employees by contacting agencies numbers can be found in managers contact list, or by reviewing CVs of applicant who drop these CVs at the branch. Managers oversee the training of new employees and explain the establishment’s policies and practices. Make sure that all staff has signed the health and safety forms. § Managers schedule work hours, making sure that enough workers are present to cover each shift. If employees are unable to work, managers may have to call in alternates to cover for them or fill in themselves when needed. Managers have to keep the Timetable within budget without affecting the performance of the business. § Managers may help with cooking, clearing tables, or other tasks when the restaurant becomes extremely busy. § Managers ensure that diners are served properly and in a timely manner. They investigate and resolve customer’s complaints about food quality or service. They monitor orders in the kitchen to determine where backups may occur, and they work with the chef to remedy any delays in service. § Managers direct the cleaning of the dining areas and the washing of tableware, kitchen utensils, and equipment to comply with company and government sanitation standards. § Managers also monitor the actions of their employees and patrons on a continual basis to ensure the personal safety of everyone. They make sure that health and safety standards and local liquor regulations are obeyed. § In addition to their regular duties, Managers perform a variety of administrative assignments, such as keeping employee work records, § The work of preparing the payroll and completing paperwork to comply with licensing laws and reporting requirements of tax, wage and hour, unemployment compensation, and Social Security laws are delegated to our bookkeeper but managers retain responsibility for the accuracy of business records. § Managers also maintain records of supply and equipment purchases and ensure that invoices and delivery notes and post are sent to the head office so that accounts with suppliers are paid correctly. § Technology influences the jobs of managers in many ways, enhancing efficiency and productivity. All our branches use computers to track orders and inventory. Point-of-service (POS) systems allow servers to key in a customer’s order from a computer terminal in the floor, and send the order to the kitchen instantaneously so preparation can begin. The same system totals and prints checks, functions as a cash register, connect to credit card authorizers, and tracks sales. To minimize food costs and spoilage, managers use inventory-tracking paper work to compare the record of sales from the POS with a record of the current inventory. § POS Computer also allows the Managers to keep track of employee schedules and pay more effectively, but the managers have to keep hands on in this matter to make sure the record is accurate (sign in – sign out is accurate). § Managers may in their own time use the Internet to track industry news, find recipes, conduct market research, purchase supplies or equipment, recruit employees, and train staff. § Managers are responsible for the cash and charge receipts received and they should balance against the record of sales, any discrepancies will have to be rebalanced and paid by the branch, from the tips or maybe from the wage of the person responsible. § Managers are responsible for securing the cash in the safe at the branch. § Finally, managers are responsible for locking up the establishment, checking that ovens, grills, and lights are off, and switching on alarm systems. Note: Managers are expected to do a walk-in check whenever entering the branch and walk-out check when exiting the branch to make sure that everything is in order at all times. Package : § Salary 15.88 per hour § Job Type Full Time, Permanent. § Free staff Food § Staff Discounts on food & drinks § Training courses § Pension Scheme Paid Holidays
Job Description: We are seeking a friendly, energetic, and experienced waiter/waitress to join our team. The ideal candidate will have a passion for providing exceptional customer service and a commitment to ensuring our guests have a memorable dining experience. Key Responsibilities: Greet and seat customers promptly and courteously. Present menus and answer questions about menu items, making recommendations when requested. Take accurate food and beverage orders and relay them to kitchen and bar staff. Serve food and beverages to customers in a timely and professional manner. Check in with customers to ensure satisfaction and address any issues promptly. Clear tables and clean dining areas between seatings. Process payments and handle cash, credit card transactions accurately. Follow all food safety and sanitation guidelines. Assist with setting up and closing down the restaurant as needed. Collaborate with kitchen and bar staff to ensure smooth service. Maintain a clean and organized work environment. Qualifications: Proven experience as a waiter/waitress or in a similar customer service role. Strong communication and interpersonal skills. Excellent multitasking and time management abilities. Ability to work in a fast-paced environment. Attention to detail and strong organizational skills. Basic math skills for handling payments. Familiarity with POS systems is a plus. Ability to stand and walk for extended periods and carry heavy trays. Availability to work flexible hours, including evenings, weekends, and holidays. High school diploma or equivalent; additional qualifications in hospitality or customer service are a plus. Benefits: Competitive hourly wage plus tips. Flexible scheduling. Opportunities for career advancement. Employee discounts on meals. Training and development programs. Positive and inclusive work environment.