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Engage with customers to understand their requirements and advise them on the most suitable tools and building supplies, clearly explaining product capabilities and limitations. Quote accurate prices, credit terms, delivery timelines, and payment arrangements; coordinate the delivery and installation of goods when needed. Follow up with customers post-sale to ensure satisfaction, resolve any issues, and encourage repeat business. Stay up to date with industry trends, product advancements, and customer feedback to suggest improvements in our offerings or service delivery. Maintain accurate records of sales, customer interactions, and accounts, ensuring all documentation is updated and accessible. Handle customer complaints professionally and promptly, working toward effective and satisfactory resolutions. Collaborate with marketing and operations teams to support promotions and product launches.