Complaints Handler
3 days ago
Enfield
Job post summary Pay: £30,000.00 - £36,000.00 per year Job Title: Complaints Handler Reporting to: Aftersales Manager Department: Aftersales Job Description We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000. Responsibilities: • Manage customer complaints by email, phone and in person, • Managing a high number of inbound and outbound calls per day, • Ensuring deadlines are achieved and closing aftersales tickets with urgency whilst maintaining a high quality of service, • Booking vehicles in and advising on duration of repairs. Getting authorisation for any additional work / repairs that may need carrying out, • Negotiate external repair fees and parts prices, • Delegate repairs internally and liaise with our Warranty Company, • Arrange refunds of repairs direct to customers, • Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports, • Complying with FCA rules and regulations Working Hours • Monday to Friday: 08:30 – 17:30, • Every other Saturday Compensation Package • Basic up to £30,000 (depending on experience) with an OTE of £36,000+ Benefits: • Company events Ability to commute/relocate: • Enfield EN1 1UD: reliably commute or plan to relocate before starting work (required) Experience: • Car Sales / Customer Service: 1 year (required)