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Position summary We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners. This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem. Duties and responsibilities Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion. Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction. Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements. Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication. Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them. Monitor client engagement metrics and proactively address signs of churn risk. Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices. Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships. Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot). Requirements English language proficiency is essential, fluency in other languages is a strong plus. 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology. Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC). Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly. Proactive, organised, and data-driven approach to managing a portfolio of accounts. Comfortable working in a remote-first, fast-paced environment Nice to have Experience working with or for crypto exchanges, financial regulators, or banks. Knowledge of regional regulatory frameworks. Experience using HubSpot CRM.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica – including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank & their customers. Principal Accountabilities Able to clearly communicate Allica’s value proposition to decision makers (eg Owner, Director, FD) in our target customer market. Working with lists of prospects of variable intent to generate high quality business current account and savings opportunities. Understanding our onboarding process and requirements. Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. Typically being the first Allica Bank representative that SMEs speak to, so always being professional, courteous and friendly. Proactively learning our products and criteria over time, so that you can identify opportunities, becoming ever more efficient and effective at engaging and qualifying prospects and converting them to active customers. Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account, following through and feeding these into the Product teams. Working with our Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging. Delivering the business plan for your role, and actively managing your objectives and personal development plan. Making your colleagues proud that you represent Allica, by ensuring excellent service for our SME customers, prospects and advisors. Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided. Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls. Personal Attributes & Experience You will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), using established business development skills to build relationships with prospects and convert to Allica Bank customers. You will have excellent interpersonal and communication skills, together with evidence of outperformance in similar roles through earning customer and colleague trust. You will evidence a track record of working in fast paced environments, dealing with change well and showing an adaptable approach to deliver on the organisation’s goals. You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYC/B and underwriters, to deliver a positive outcome for our customers. You’ll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation when making decisions or finding solutions. A good understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

A specialist renewables division within a leading UK group of electrical distribution businesses is looking for a Graduate Sales & Business Management Trainee to join its successful team in Swansea. Part of a UK group employing over 1,700 people with annual sales exceeding £1.7 billion, the business supplies a wide range of renewable energy solutions including solar PV systems, air-source heat pumps, hot water technologies and heating controls. With strong demand, rapid growth and a proven track record of developing graduate talent, this is an excellent opportunity to build a long-term career in sales and management. What's on Offer? • Starting salary of £31,000, • Uncapped profit-share bonus, • Additional bonuses linked to training and development milestones, • Company car upon progression to field sales, • Ongoing professional training and development, • Clear progression into field sales, management and leadership roles The Opportunity As a Graduate Sales & Business Management Trainee, you will: • Gain a thorough understanding of the business, market and renewable energy product range, • Complete a structured programme of professional sales training, • Build strong relationships with new and existing B2B customers, • Develop customer accounts and identify opportunities for growth, • Proactively generate business over the phone and support customers with their requirements, • Learn how to negotiate, quote and manage projects effectively, • Progress into a field sales role, managing customer relationships face-to-face and winning new business What We're Looking For • A well-presented graduate with strong commercial awareness, • Excellent communication and relationship-building skills, • Ambitious, competitive and motivated by success, • A proactive and resilient approach to work, • An interest in renewable technologies and sustainable energy solutions, • A full UK driving licence #J-18808-Ljbffr

Experience - A minimum of 1 years’ experience Salary - £33 to £37k plus full benefits package Founded in 1989, Garmin has grown into a diversified global technology enterprise operating across aviation, marine, automotive, outdoor and fitness sectors. With over 22,000 associates across 35 countries around the world, we maintain a global footprint with manufacturing, R&D and distribution across multiple regions. Garmin Swansea forms an important part of Garmin’s marine segment engineering and manufacturing network. This local site drives product development and production of specialist marine lighting systems and aligns with Garmin’s wider global culture of technological excellence and integrated operations. Business activity at Garmin Swansea has grown significantly over the past 12 months, placing increased demands on the Engineering function. To maintain our high standards and effectively support expanding production, we require an additional Mechanical Engineer to ensure operational efficiency and continued product excellence. You will provide support to onsite production operations, ensuring efficiency, high-quality right-first-time assembly. Contributing to continuous improvement initiatives, supporting the upkeep and development of existing products, mechanical systems, jigs, fixtures, and documentation, and works closely with production and process engineering teams. • Support the onsite production team by supporting, maintaining and improving existing production processes, • Review and update mechanical CAD models, drawings, and associated documentation to ensure alignment with as-built lighting assemblies., • Assist in troubleshooting and resolving mechanical or assembly issues identified on the production floor, • Work collaboratively with process engineers to implement improvements that enhance assembly efficiency, product quality, and repeatability., • Support sourcing and qualification of alternative suppliers for mechanical components when required., • Assisting with control and implementation of engineering change in production processes, • Participate in design reviews and provide feedback on manufacturability and ease of assembly, • Supporting an organised library of engineering data, drawings, and revision histories, • Contribute to continuous improvement and manufacturing initiatives across the production process, • Ensuring jigs all mechanical parts and assemblies are accurately represented in our CAD models and drawings, • Maintaining and improving production jigs and fixtures, • Monitor and update jigs and fixture tracker with progress reports #J-18808-Ljbffr

Driver and Vehicle Licensing Agency in Swansea is seeking a Security Operations Centre Specialist to monitor security events, manage incident response and contribute to SOC playbooks as part of the Cyber Security Services team. Hybrid working is available, with a base salary reflecting a comprehensive benefits package. The role requires hands-on SOC activity, SIEM monitoring with LogRhythm or Sentinel, and collaboration with vendors on SOC product support and contract management. #J-18808-Ljbffr

This hybrid role involves extensive product management and technical expertise, ensuring thorough understanding of products within the Medium Active & Specialist Seating portfolio. A medical device manufacturer in the UK is looking for a Product Specialist in Medical Devices.

Bolt Technical are recruiting for a global engineering and manufacturing organisation seeking an RF Product Specialist to support customer engagement and product development activities.

This role is for a global medical device manufacturer and combines product management, technical expertise, clinical understanding and marketing support to be the internal expert and external product champion for the Medium Active & Specialist Seating portfolio (including wheelchairs, seating system

Our client, a growing and technically specialised engineering business, are looking for an RF Product Specialist in Nottinghamshire to join their team on a permanent basis. This is a technically focused role supporting the development, specification and management of a niche RF interconnect product

Senior Specialist sought to lead a team in technical product development, focusing on regulations, requirements, and compliance within the automotive sector.

Product Owner needed for SC Cleared role, managing product backlogs, stakeholder relations, and iterative delivery using Agile methodologies.

Product Specialist role focused on sales and marketing of product groups. Responsibilities include distributor management, market analysis, technical documentation, and purchasing/order management for overseas manufactured products.

Lead product portfolios, coach product owners, and develop product management standards within a public sector organization, championing user experience and iterative value delivery.

Provide field-based technical support, installations, troubleshooting, and repairs for vending and HoReCa equipment.Deliver training and collaborate with the technical team to ensure customer satisfaction.

Product Marketing Specialist role focused on product strategy, market intelligence, and driving marketing results.

Provides product support for coffee and vending machines from a manufacturer's office-based location.

Are you a commercially minded marketing professional with a passion for product strategy, market intelligence, and delivering results? We're looking for a.

You'll bring experience of managing multiple priorities, coordinating activity across specialist teams and delivering integrated campaigns that achieve measurable outcomes. Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle p

Where those who love pizza can be their true self.Plus tips - You'll receive tips/Tronc* .Wellbeing Support for you and your family .Referral Bonus of €450 for referring pizza chefs and €1150 for referring managers .Learning and Development Opportunities to invest in you .You’ll be the

Support the launch of new products, services, and locations in line with brand strategy. Support membership sales, product launches, seasonal initiatives, and community campaigns.

Please note- Rate of pay is inclusive of 12.This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing

Working within our Product & Underwriting team, you'll own the full product lifecycle, from identifying opportunities and developing new propositions through to optimising in-life performance. Ensuring products meet FCA requirements, Consumer Duty expectations and internal governance standards. You'

This is a casual, part-time role offering flexible working.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a

As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. In partnership with Product Marketing an

A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve sup

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Product Marketing Operations & GTM Ownership - Own how product marketing operates at Veeqo — setting the standard for how we plan, prioritise, and execute launches - Translate product priorities into clear, actionable GTM plans across Marketing, Product, and Sales - Ensure every launch has defined

About The Role LIKE TO JOIN OUR DYNAMIC TEAM ? Are you looking for full/Part time hours ? Maybe even retired and looking to do something with your week ? Or even looking for a new job opportunity in the new year We could be the perfect company for you !! Do you want to be a valued member of a team t

Marketing Manager - Requirements: Minimum five years' marketing management experience, ideally within a B2B or trade-focused environment (ideally building products, joinery, construction or specialist hardware), with clear progression in responsibility. Lead and develop the marketing team while coll

Acorn Recruitment is recruiting on behalf of our client for field-based Industrial Chemical Cleaners in South Wales (Bridgend / Port Talbot).The role involves working with a mobile team carrying out heavy industrial cleaning, shutdowns and decontamination across sites, with regular travel.This is a

The Best Connection is currently recruiting Warehouse Operatives for our client, a busy agricultural supplier based in Cross Hands.This is an ongoing, Monday–Friday role with a fixed day shift from 08:00 to 17:00 and a pay rate of £12.The position involves picking and packing orders, sorting onto

Community Interest Care CIC in Port Talbot is seeking Community Care Assistants to support people to live independently in their own homes across South Wales.Roles include companionship, personal care and helping with medication, with flexible full-time and part-time opportunities.We offer mileage a

Servicemaster Clean Swansea and South Wales Ltd is seeking a part-time cleaner to work Monday to Friday, 3.You will perform cleaning duties under the guidance of the Area Supervisor and must obtain an enhanced DBS check.Full training will be provided for those willing to learn.The role focuses on ke

Permanent | Full Time (37 hours per week) | MS1–MS3 (£52,333 - £55,754).Base Campus: Graig Campus (travel across all seven campuses required).Coleg Sir Gâr and Coleg Ceredigion have an exciting opportunity for a Digital Marketing & Learner Recruitment Manager to join our dynamic Learner Recruit

Servicemaster Clean Swansea and South Wales Ltd is recruiting part-time cleaners for Baglan Energy Park.Shifts run Monday to Friday from 6-9am, reporting to the Area Supervisor.We welcome applicants with cleaning experience, but full training is provided for those willing to learn.Join a motivated t

You will take ownership of the product marketing operating model, lead go-to-market activity and ensure product launches translate into meaningful customer adoption, usage and commercial impact. Translate product priorities into clear, actionable go-to-market plans across Marketing, Product and Sale

Servicemaster Clean Swansea and South Wales Ltd in Pontardawe is seeking part-time cleaners to work Monday to Friday from 4-6pm.No prior cleaning experience is required, as full training is provided.You will perform general cleaning duties under the guidance of the Area Supervisor and help keep the

Scarlets Rugby is a professional Rugby club steeped in history and tradition.Based at Parc y Scarlets in Llanelli, we compete in the United Rugby Championship (URC) and European competitions.Parc y Scarlets is not only our fortress on matchdays but also a premier venue for conferences, events, and h

Servicemaster Clean Swansea and South Wales Ltd is seeking part-time cleaners in the Llandarcy area to maintain high cleaning standards.Shifts are Monday to Friday, 8:30-10:30pm, with full training provided for new applicants.Reporting to the Area Supervisor, you will carry out general cleaning duti

Glais House Care Limited in Swansea is recruiting care assistants to join our dedicated team, delivering person-centered care to residents with dignity and respect.You will work in a supportive, family-like environment with flexible contracts (30 or 36 hours per week), competitive pay, training oppo

Isle of Anglesey County Council invites applications for the position of Residential Care Home Assistant Manager at Brwynog.The role supports the Registered Manager in day-to-day operations within a residential care home on Anglesey, with responsibilities across management, budgeting and staff super

Completely Care Recruitment Consultants Ltd is seeking enthusiastic Nursery Assistants to join our team in Milton Heights, providing support to local nurseries and helping create a safe, nurturing environment for children in their early years.This role offers flexible hours with both part-time and f

In this role you drive customer-focused trade marketing strategies to grow the Vision Care business in the UK.You work with key accounts and retailers to develop joint plans that deliver sustainable growth and strengthen partnerships.You design and run marketing programmes, campaigns, and category i