Supporter Care Advisor FTC
hace 15 días
Salford
Job Title: Supporter Care Administrator/Customer Service Advisor\n Location: Salford (Office-Based)\n Hours: Monday to Friday, 9:00 AM - 5:00 PM\n\nMy client is currently seeking a Temporary Supporter Care Administrator to join their team in Salford. This role is ideal for someone with strong communication skills and an eye for detail, looking to make a positive impact while supporting the business.\n Main Duties & Responsibilities:\n\nRespond to inquiries from supporters, ensuring accurate and timely recording of details on the system.\nProvide exceptional customer service to enhance the service offered.\nHandle sensitive information with confidentiality, ensuring appropriate data protection.\nShare inspirational stories with supporters to encourage continued support.\nMake outbound calls to engage with supporters and promote campaigns.\nManage administration of supporter requests, donation queries, and update personal details.\nProvide administrative support to the Supporter Care Team, including assistance with team projects and purchasing activities.\nCollect and input data, producing basic reports as needed.\nHandle sensitive legacy-related correspondence and assist with troubleshooting minor system issues.\nGreet visitors and ensure security protocols are followed.\nThis is a great opportunity to contribute to a meaningful cause in a supportive office environment. If you're proactive, organized, and have a commitment to safeguarding, we'd love to hear from you!\n This is ideal for any candidate who has previously worked within a similar role or contact centre-based customer service roles.\n Apply now!\n\nBrook Street NMR is acting as an Employment Agency in relation to this vacancy