Applications Support Engineer
hace 11 días
Harlow
Our client, a prominent player in the Defence & Security sector, is currently looking for an Applications Support Engineer to join their dynamic team based in Harlow (Hybrid). This position is a Fixed Term Contract for 12 months, offering full-time hours of 37 hours per week. The successful applicant must be SC eligible. About the Role: The Applications Support Engineer will become part of the wider Data and BI Product Family, initially focusing on technical deployment and application support for a major financial planning transformation. This role involves a close working relationship with programme teams and Digital Technology functions such as Architecture, Security, and Operations. Strong technical troubleshooting skills and hands-on experience with financial planning platforms are essential. Key Responsibilities:Deployment & Technical Support: • Support the initial deployment, configuration, and technical validation of the new financial platform., • Provide hands-on troubleshooting and issue resolution across application, interface, and configuration layers., • Work closely with infrastructure, network, and security teams to ensure end-to-end environment readiness.Collaboration & Cross-Functional Engagement:, • Collaborate with key programme stakeholders including Architecture, Engineering, Programme Delivery, QA, and Finance Operations., • Participate in Agile ceremonies and contribute to iterative delivery cycles, backlog refinement, and continuous improvement., • Assist in interpreting architectural and design requirements into actionable support tasks.Operational Readiness & Transition:, • Prepare the wider support organisation for steady-state operations by developing documentation, standard operating procedures, and knowledge articles., • Deliver training and knowledge-transfer sessions to ensure operational teams can confidently support the live Finance platform., • Contribute to hyper-care and early life support activities post-go-live.Monitoring, Incident Management & Continuous Improvement:, • Implement and maintain monitoring solutions to ensure system availability and performance., • Manage incident triage, root cause analysis, and problem resolution for platform-related issues., • Identify opportunities to enhance stability, resilience, and operational efficiency of the platform.Job Requirements:Essential:, • Experience in application support, ideally with finance platforms, OneStream in particular., • Strong understanding of Service Management frameworks such as ITIL., • Solid background in:, • Operating system management (Windows/Linux), • Application troubleshooting and performance optimisation, • Log analysis, system monitoring, and incident management, • Ability to collaborate effectively with technical and non-technical stakeholders., • Experience working in structured delivery environments; familiarity with Agile ways of working is advantageous.Desirable:, • Experience in support of a wide range of Data and MI/BI platforms., • Experience supporting applications in regulated industries (e.g., government, aerospace, and defence)., • Knowledge of integration concepts (ETL, Event, APIs, message-based interfaces)., • Exposure to deployment automation or DevOps practices.Personal Attributes:, • Strong analytical and problem-solving mindset., • Clear communicator able to work across diverse technical teams., • Proactive, collaborative, and committed to delivering high-quality support.