IT Field Engineer
25 days ago
Hertford
IT Field Engineer \n Location: North London (with travel within M25/Cambridge) \n Salary: £40,000 – £45,000 per annum \n \n About the Role \n We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions. \n This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. \n \n Key Responsibilities \n Technical Delivery: \n\n • Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites.\n, • Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations.\n, • Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms.\n, • Build, upgrade, and migrate Windows Server environments (2012–2025), covering Active Directory, Group Policy, file and print services, and core server roles.\n, • Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed.\n, • Attend regular customer visits across London and the South East to deliver projects and resolve technical issues.\n, • Support client relocations, system upgrades, and change requests.\n\n Collaboration & Communication: \n\n • Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers.\n, • Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required.\n\n Operational Excellence: \n\n • Maintain accurate documentation for every site visit, including job sheets and asset records.\n, • Ensure adherence to technical standards, health and safety guidelines, and operational procedures.\n, • Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day.\n\n Experience & Knowledge: \n\n • Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus.\n, • Hands-on experience delivering Windows Server installations, upgrades, and migrations (2012–2025), including:\n, • Active Directory, DNS, DHCP, Group Policy (including printer deployment)\n, • Hyper-V and ESXi management\n, • Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek)\n, • Enterprise-grade server hardware (Dell, HPE, or similar)\n, • Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO).\n, • Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous.\n\n \n Qualifications & Certifications \n\n • Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.).\n, • Full UK driving licence required.\n\n \n Personal Attributes \n\n • Professional, reliable, and confident working directly with clients.\n, • Self-sufficient and organized, able to manage workloads independently and escalate when necessary.\n, • Adaptable to different environments, customers, and technologies.\n, • Excellent time management with a commitment to quality delivery.\n, • Willingness to travel across London and the South East, with flexibility for project requirements.\n\n \n This Role May Not Be the Right Fit If… \n\n • Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work.\n, • You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field.\n, • You are not comfortable leading on-site projects and communicating directly with clients.\n\n