Quality Management Systems Coordinator
4 days ago
Newcastle upon Tyne
Are you experienced in Quality Management Systems and ready to take ownership of a business-critical function? Do you thrive in a structured, process-driven environment where compliance, improvement, and governance are key priorities? Looking for a role where you can play a pivotal part in achieving and maintaining ISO accreditation within a growing organisation? Gillespie Recruitment are delighted to be partnering with a forward-thinking and evolving organisation as they look to appoint a Quality Management Systems (QMS) Coordinator to join their team in Newcastle. This is an exciting opportunity for an experienced QMS professional to support the development, implementation, and ongoing management of a robust governance framework, playing a key role in achieving ISO accreditation and embedding best practice across the business. The Role This is a highly important and structured QMS Coordinator position, ideal for someone with experience in implementing and maintaining quality management systems who enjoys working in a collaborative, process-driven environment. Working closely with the Head of Strategy & Governance, you will support the development of a company-wide QMS framework, help secure ISO 9001 accreditation, and ensure it is effectively maintained as part of business-as-usual operations. This role offers the opportunity to influence processes across the organisation, contribute to continuous improvement, and support compliance across quality, environmental, and health & safety standards. Key Responsibilities Quality Management Systems & Compliance • Supporting the development and implementation of a robust QMS framework aligned to ISO standards, • Assisting in achieving ISO 9001 accreditation and ensuring ongoing compliance, • Maintaining and updating policies, procedures, and standards in line with business needs, • Supporting internal and external audits and ensuring follow-up actions are completed Governance & Reporting • Assisting with company-wide risk management and objectives programmes, • Preparing performance dashboards and management reports, • Supporting leadership with data, insights, and compliance tracking Training & Communication • Advising and supporting colleagues on QMS processes and best practices, • Providing training on management systems and compliance requirements, • Working collaboratively across departments to embed standards Operational Support • Supporting problem-solving relating to quality, environmental, and health & safety issues, • Assisting with non-conformances, incidents, and corrective actions, • Liaising with external accreditation bodies and supporting audits/visits Continuous Improvement • Identifying opportunities to improve systems, processes, and compliance, • Supporting the development of procedures, manuals, and documentation, • Promoting a culture of continuous improvement across the organisationAbout You We are looking for a proactive and detail-focused QMS professional who is confident working with structured systems and thrives in a governance-driven environment. You’ll bring experience of implementing and managing ISO-aligned systems, along with the ability to communicate effectively across all levels of the business. Skills & Experience Required • Minimum 3 years’ experience implementing and managing ISO 9001 Quality Management Systems, • Strong understanding of quality, environmental, and health & safety standards, • Experience supporting audits and maintaining compliance post-accreditation, • Excellent organisational and planning skills, • Strong communication skills (both written and verbal), • Ability to analyse information and present clear, actionable insights, • Confident using Microsoft Office packages (Excel, Word, PowerPoint), • Ability to prioritise workload and manage multiple tasks effectively, • Experience working both independently and as part of a teamPersonal Attributes, • Proactive and self-motivated with a strong sense of ownership, • Detail-oriented with a structured and methodical approach, • Strong problem-solving ability with a solutions-focused mindset, • Professional, reliable, and confident working with senior stakeholders, • Collaborative team player with the ability to influence and engage others, • Committed to high standards and continuous improvementDesirable Experience, • ISO 9001 Lead Auditor qualification, • Experience delivering QMS implementation projects, • Experience managing and monitoring an established QMS framework, • Knowledge of regulations within social housing, • Experience in a commercial or project-based environmentWhat’s on Offer, • Salary of £35,000, • Opportunity to play a key role in achieving ISO accreditation, • Involvement in shaping and embedding business-wide processes, • Collaborative working environment with senior stakeholder exposure, • Ongoing professional development opportunities, • A role with real impact on organisational performance and compliance If you are an experienced QMS professional looking for your next opportunity to make a real impact within a growing organisation, we would love to hear from you. Apply today or contact the team at Gillespie Recruitment to find out more about this Quality Management Systems Coordinator opportunity.