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Trabajos quality director en Reino Unido

  • Chef De Partie - Chelsea
    Chef De Partie - Chelsea
    hace 22 horas
    £15–£18 por hora
    Jornada completa
    London

    Granger & Co. is looking for a Chef de Partie to join our restaurant family. This is an opportunity for a skilled and motivated chef with a genuine love of cooking and love of beautiful, ingredient-led food. ABOUT US Since we opened our doors in London in 2011, Granger & Co. has brought the relaxed, sunny Australian way of dining to the city. Our restaurants reflect the spirit that Bill Granger made known around the world: easy-going, generous excellence. Our food makes people feel good. It is full of flavour, goodness and vitality. We thoughtfully source the best possible ingredients with a sunny, colourful lightness, and the emotional comfort of food is as important to us as how it looks and tastes. We celebrate seasonality, champion local growers and suppliers and prioritise ingredients grown with care for the world. As a family-owned restaurant group that is constantly evolving, we value all employees as respected individuals and foster diversity and inclusion, with everyone given a chance to share their voice and ideas. People stay with us and grow with us, many for over a decade. THE ROLE This is a full-time position with a mix of daytime, evening and weekend shifts. As Chef de Partie, you’ll take ownership of your section, cooking delicious, fresh food with precision and care. You’ll maintain high standards of preparation and presentation, keep your station organised, and support the smooth running of the kitchen. You will work closely with senior chefs, contribute to seasonal menu changes and help nurture junior team members with generosity and patience. This role offers the chance to learn from a talented team, including our Global Culinary Director, our Head of Food and Sourcing in London, and our experienced Group Head Chef. You’ll gain exposure to exceptional produce and the people behind it—farmers, growers and producers who shape our ingredients. We understand that balance looks different for everyone and the role can be designed with flexibility in mind. ABOUT YOU Calm, organised and confident, you take pride in your craft and in working with high-quality, seasonal produce. You understand flavour, care deeply about ingredients, and enjoy being part of a busy, supportive kitchen. You are a collaborative team player who communicates well, leads by example within your section, and brings positivity and professionalism to service. You care about seasonality, sustainable sourcing and cooking with whole ingredients—and above all, you care about flavour, learning and open-minded generosity. WHAT WE OFFER We believe in real work–life balance and a culture of care. You’ll be part of a people-focused team who share a passion for fresh, everyday food. Our benefits include: • A real work-life balance in a people-first business with teams who love what they do., • An additional day of holiday for every year of service after two years., • Access to wellbeing support and private GP services through Hospitality Rewards., • Freshly made staff meals every shift., • 50% off when you dine in our restaurants (for up to four people)., • Cycle to work scheme., • Enhanced maternity pay, • Ongoing learning opportunities and visits to the farms and producers we work with We believe great food and hospitality bring people together. Our kitchens and restaurants are places where every team member is heard, supported, respected and encouraged to grow. We are proud of our inclusive culture and the positive energy it brings to our restaurants. If you are excited by the idea of cooking seasonal, ingredient-led food with a team who cares about flavour and hospitality, we would love to hear from you. Annual salary ranging from £35,000 to £38,000 per year, DOE

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  • Executive Housekeeper
    Executive Housekeeper
    hace 1 día
    Jornada completa
    London

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

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  • Junior Sous Chef
    Junior Sous Chef
    hace 7 días
    £40000 anual
    Jornada completa
    London

    Location: Lisson Grove, North West London (NW1), NW1 Salary: From £40,000 to £40,000 per annum H&C Solutions is delighted to announce our partnership with an exciting Greek restaurant in the heart of Marylebone. This concept celebrates the finest produce from across the Greek Islands, brought to life through a high-end casual dining experience. The menu champions simplicity and seasonality, allowing exceptional ingredients to shine. Pass Master Benefits: • A fantastic salary package starting at £40,000, • Generous pension schemes, • Working in a new kitchen with all the latest equipment., • Working under a Michelin trained head chef celebrity culinary director., • Collaborating with dedicated proprietors aiming to influence the London hospitality sector. Pass Master Requirements • Exceptional Communication Skills: A confident communicator who can work seamlessly on the pass alongside the Head and Sous Chef. Key responsibilities include delegating tasks, calling orders, quality-checking dishes, and applying the final touches before plates reach the dining room., • Thrives in a Fast-Paced Environment: A self-motivated individual who performs at their best during high-pressure, high-volume services., • Proven Employment History: All applicants must demonstrate a solid and reliable career background within professional kitchens., • Natural Leadership & Team Coordination: A Junior Sous Chef or experienced Pass Master with strong leadership qualities. Someone who collaborates effectively with the Head Chef to guide and motivate the brigade through busy services, seven days a week.

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  • Director of Sales - London West (Maternity Cover)
    Director of Sales - London West (Maternity Cover)
    hace 1 día
    Jornada completa
    London

    DIRECTOR OF SALES – LONDON WEST (MATERNITY COVER) Reporting to the Director of Sales - UK and Ireland, this role will drive commercial performance and take full ownership of sales targets across assigned Locke & Cove properties in the West London market, delivering exceptional revenue growth through strategic account management and targeted new business development. This role is based on property 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Developing and executing property-level sales strategies aligned with KPIs to consistently meet or exceed revenue targets across your portfolio Delivering against ambitious B2B revenue targets with full personal accountability for results Dedicating approximately 25% of your efforts to direct revenue generation through hands-on account management - identifying growth opportunities, increasing market share, and maximising yield from existing clients Allocating 75% of your time to high-impact new business development - personally identifying, pursuing and closing new corporate clients that deliver significant incremental revenue Implementing rigorous account planning to systematically grow revenues from existing and new B2B customers across all channels including direct corporate clients, Travel Management Companies (TMCs), Serviced Apartment Booking Agencies (SABAs), consortia and other B2B intermediaries Actively pursuing revenue opportunities across all segments including corporate, groups, M&E, mid & extended stay Working collaboratively with the Key Accounts Team, Groups & MICE Team, and wider Commercial Team while maintaining personal ownership of revenue targets Maintaining disciplined use of CRM & edyn's database with meticulous attention to data quality and pipeline management Providing detailed, data-driven reporting to key stakeholders on sales activity, pipeline development and revenue performance Personally hosting FAM trips, property showcases, sales presentations and events to drive business to your properties Ensuring rigorous adherence to all internal processes for effective account management Maintaining comprehensive, up-to-date records with accurate client information in all databases Producing actionable management information from internal systems to support strategic decision-making THE FIRE YOU CARRY Exceptional commercial acumen with proven sales achievement Superior relationship-building capabilities with C-suite decision makers Advanced problem-solving and negotiation skills Strategic planning and organisational excellence Outstanding written and verbal communication Advanced proficiency in business technology tools for sales presentations and reporting Demonstrating advanced proficiency with Word, PowerPoint, Excel, CRM and PMS YOUR PROVEN TRACK 4 years previous hotel experience across multiple European / international jurisdictions looking after £3m plus of annual business Proven track record of consistently exceeding sales targets in hospitality or related sectors Significant hospitality sales and strategic account management experience with demonstrable results Established local market knowledge with active network of industry contacts Comprehensive understanding of the business travel industry, with specific expertise in the hospitality and serviced apartment sector WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Bartender
    Bartender
    hace 24 días
    £12.71–£15 por hora
    Jornada parcial
    London

    ALL ROADS – BRIXTON Modern comfort. Built on community. OPENING MAY 2026 – HIRING NOW 15-25 HOURS PW All Roads has always been about people. Food, music, energy and creating spaces where people come together. We started with supper clubs and built this slowly. No big backing, no shortcuts. Just people showing up, again and again. Sold out nights, word of mouth, residencies, collaborations. Proper support that’s never watered down. Now we’re opening our first neighbourhood restaurant in Brixton. The food matters. The drinks matter. The service matters. It’s quality and intention every time. No frills. Just real food, proper drinks and a room that feels like home. Director led, on the ground and in service. We’re looking for a Head Bartender to help shape the bar and set the tone. GETTING STRAIGHT TO IT This role is for a bartender ready to show some flair and help redefine bar culture. We want personality and presentation. Talk your sh*t and sell that drink. Make the guest feel good and feel good making it. Take pride in what you create and respect the product. Bring energy into the room and lift it. Guide guests through drinks and food with confidence and presence. You like being seen, heard and remembered. This is not a stand and pour role. You are part of the atmosphere. WHAT’S ALL YOU -⁠ ⁠Bar batching + quality control -⁠ ⁠Supporting specials and creativity -⁠ ⁠Keeping the bar clean, stocked and ready (no sneaky leaks) -⁠ ⁠Clear labelling and organisation -⁠ ⁠Supporting training of the bar team -⁠ ⁠Stock awareness, ordering support and waste control -⁠ ⁠Keeping service flowing, fast and consistent If you’re the silent type, this probably isn’t for you. WHAT’S GOOD HERE -⁠ ⁠Fair rotas, planned ahead -⁠ ⁠Balanced schedules that make sense -⁠ ⁠Proper breaks, always -⁠ ⁠30% off food + wine -⁠ ⁠First drink on us -⁠ ⁠Tronc shared properly + surplus redistributed -⁠ ⁠Occasional team perks -⁠ ⁠Proper family meal every shift -⁠ ⁠Cost price meat + wine -⁠ ⁠Staff socials — time with your team -⁠ ⁠Your birthday off -⁠ ⁠Clear structure and expectations -⁠ ⁠Real development with the founders -⁠ ⁠Room to grow with us We’re building this properly. If you’ve got it, you’ll want in early. Not for everyone and that’s the point. If you’re right, we’ll move quick. Speak soon, M&P

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  • Kitchen Manager
    Kitchen Manager
    hace 2 meses
    £35000 anual
    Jornada completa
    London

    Kitchen Manager The Salad Project We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a twelve store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally committed to finding and nurturing our staff, so we are on the hunt for exceptional managers to join our team. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | Kitchen Manager • 45 hours per week, • We’re looking for someone passionate, energetic & extremely organised to manage our kitchen, • To manage our team of Kitchen Hands and KPs, • To implement & improve kitchen processes, • To monitor & implement hygiene best practices in and out of service in order to maintain our 5* hygiene rating, • To manage ordering, stock management & solve stock issues, • To manage team scheduling, training & well-being, • To report to Restaurant Manager, and Culinary Director, • Expectations | Organisation, Efficiency, Communication, Energy, • Strong proficiency in efficient, quality food prep, • Ability to manage a small team through service hours, • Leadership and communication skills, • Positive energy and dedication to the team, the business & the role, • A growth-mindset, as a key job role within a company that's growing FAST, and creating new, exciting opportunities for our best team players Experience Requirements | 1-3 Years • Experience cooking in a busy professional kitchen/casual dining restaurant, • Management and team leadership experience, • Hygiene qualifications, • Compensation, • 30 days holiday package (Including bank holidays), • Performance based bonus, • Cycle to work scheme, • £100 ‘Refer a Friend’ scheme, • Enhanced parental leave package, • Enhanced sick day package, • Free lunch/dinner from The Salad Project while on shift, • Team social events, • Opportunities for career progression as the business grows

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  • Creative Programme & Studio Operations Director
    Creative Programme & Studio Operations Director
    hace 2 meses
    £46000–£50000 anual
    Jornada completa
    London

    SOC Code: 1255 – Managers and directors in the creative industries Location: 76 Druid St, London SE1 2AN Job Type: Permanent, Full-time Hours: 37.5 hours per week (rota basis including some evenings and weekends) Salary: £46,000 per annum Start Date: As soon as possible About Token Studio Token Studio is an independent creative experience studio based in Bermondsey. We deliver pottery wheel workshops, ceramic painting sessions and other hands-on creative experiences for individuals, private groups and corporate bookings. Our focus is high-quality, well-run sessions in a welcoming and structured studio environment. As we grow, we are appointing a Creative Programme & Studio Operations Director to take responsibility for programme delivery, operational standards and team leadership. The Role This is a senior operational position responsible for ensuring that all creative sessions are delivered safely, consistently and to a high standard. The role combines programme oversight, people management and studio operations. Key Responsibilities • Lead and oversee the delivery of all studio workshops and creative programmes, • Develop structured session formats, delivery standards and operating procedures, • Manage scheduling, staffing and studio capacity planning, • Line manage workshop facilitators and studio staff, including recruitment, training and performance oversight, • Ensure compliance with health & safety requirements and risk management procedures, • Oversee stock control, materials procurement and equipment maintenance, • Monitor service quality, manage customer feedback and implement operational improvements, • Minimum 3 years’ experience in creative operations, workshop delivery management, arts venue management or similar, • Demonstrable experience managing staff or facilitators, • Experience establishing or maintaining operational procedures (SOPs), • Strong organisational and problem-solving skills, • Ability to work evenings and weekends as part of a rota, • Experience within creative workshops, arts organisations or experiential businesses, • Health & Safety training or relevant compliance experience, • Background in programme or event managemenT

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