Assistant Manager
4 days ago
Tonbridge
Are you looking for a hands-on role with a clear path to Store Manager? Assistant Manager - Flooring & Carpets (Southborough) Full-time | £34,000 + benefits | Career progression to Store Manager About Us We're a friendly, family-run flooring and carpet business with a strong reputation for exceptional customer service and expert aftercare. With plans to open a second store, we're looking for a proactive Assistant Manager to join our Southborough team. This is a fantastic opportunity to learn the business and progress into a Store Manager role. The Role This is a varied, customer-facing role supporting the Store Manager in the day-to-day running of the shop and operations. You will: • Supervise the Retail Assistant and provide cover, • Plan the fitting schedule and manage fitters and subcontractors, • Visit customers' homes to offer flooring advice (training provided), • Help customers make informed product choices, • Handle customer complaints professionally, • Ensure smooth day-to-day store operations, • Support the Operations Manager with insights and analysis, • No flooring experience required - full training provided!, • Strong organisational skills and attention to detail, • Experience supervising staff, • Calm, professional approach, • Excellent customer service skills, • Good IT proficiency (Excel, Word, Outlook), • QuickBooks experience (advantage), • Salary: £34,000 (review after probation and annually), • Hours: Monday-Friday + two Saturdays per month, • Location: Southborough with occasional travel, • Clear career progression to Store Manager If you're looking for a role where you can build a long-term career in a supportive family business, apply with your CV today.