Senior Field Engineer - Server, Networking and Storage
21 days ago
Leeds
Senior Field Engineer - Server, Networking and Storage Data Centre experience Leeds and the surrounding areas Full-time Permanent Up to £38,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. Working from home - you will travel to customer sites across the Leeds and surrounding areas Role and responsibilities: • Triaging and resolving customers Server, Storage & Network issues, • Take ownership of customer issues and problems that could impact their contractual Service Level Agreement., • To receive, investigate, and respond to technical assistance requests, • To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required, • To deal with general support, • To be involved with pre-sales technicalities, • To participate on regional 24/7 out of Hours Rota where required in line with business needs, • To act as 'cover' engineer on Out of Hours when/if, • To identify complex problems and review related information to develop and evaluate options and implement solutions, • To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times., • To maintain accurate information through internal systems and documentation and recording customer updates as and when required., • To maintain up to date technical knowledge and expertise in accordance with industry Experience: • Experience in: Server, Storage & Network devices., • Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable., • Previous experience of working within the IT Maintenance Services Industry., • Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times., • Must have strong written and verbal communication skills, • Strong organisational skills., • Must be flexible to work outside of core business hours where business needs require., • Ability to plan and prioritise your own workload This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5 A driving licence is essential for this roleThe areas covered will Leeds and the surround surrounding areas. Approximately 1 - 2 calls per day. Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.