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ABOUT THE ROLE As Care Home Deputy Manager of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOU To join us as a Care Home Deputy Manager you'll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing and an understanding of budget management. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

Job Title: Customer Service Advisor Location: Halesowen (B62) Salary: £26,938 - £28,609 + up to £2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm. • Early Shift: 8:30am - 17:00pm, • Mid Shift: 9:00am - 17:30pm, • Late Shift: 10:00am - 18:30pm About the Role: As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience. What you will be doing: • Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc., • Use My Policy systems to enter customer data to a high standard of accuracy, • Validate and process new customer accounts assisting customers with any account related enquiries, • Maintain a strong and up to date working knowledge of all processes relating to relevant products and services, • To work collaboratively with your peer group and other colleagues sharing best practice, • When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services, • Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained, • Establish and communicate high standards of customer service in line with the company's values and culture, • Establish and communicate high standards of customer service in line with the company's values and culture, • Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success, • Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements, • Contribute to an open and honest culture within teams through collaborative and supportive working, • Support a culture of continuous improvement for Customer experience, and operating systems, • Liaise with relevant stakeholders across the business to instigate and influence positive change What we're looking for: • Strong Communicator, • Effective decision maker in a fast-paced environment, • Individuals who have a passion and commitment to providing quality Customer Service, • Team Player, • Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise., • Pro-active and well organised, • Adaptable, • Computer literate and proficient in MS Office suite, • Accuracy and attention to detail, • A desire to develop own skill sets A Few Things to Know Before You Apply Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

We are recruiting an InterimContract Manager for a leading Social Housing provider based in the West Midlands, supporting programmes across the local region on a 4-month contract. As an InterimContract Manager you will be responsible for maintaining and managing contractor relationships and high quality budget conscious work. Whats on offer: Rate:£30-£35 per hour Contract:4-month interim assignment (potential for extension) Working pattern:Full-time (36 hours) Flexibility: Monday-Thursday on site and in office, Friday work from home About the Company Our client is a well-established Social Housing group managing a portfolio of residential properties acrossthe West Midlands and the surrounding areas. They are committed to providing safe, high-quality homes and delivering excellent services to their tenants and communities. Key responsibilities include: • Lead on all reactive maintenance issues, ensuring swift, cost-effective solutions, • Lead on regulatory standards, compliancy and health and safety responsibilities, • Build strong, lasting relationships with scheme-based staff, partners and tenants as their trusted senior point of contact, • Ensure all properties comply with health & safety and legal obligations, • Manage contractor rela...

An Asset Manager job paying up to £45,000 per annum DOE Your new company Hays are delighted to be supporting an award-winning housing provider in the West Midlands in recruiting an Asset Manager to join them on a permanent basis. This organisation is dedicated to creating safe, sustainable homes and fostering a supportive, collaborative environment. As they continue to grow and innovate, they’re looking for an experienced Asset Manager to lead their asset management strategy and make a real impact on the communities they serve. Your new role As Asset Manager, you’ll take ownership of building assets and landlord services, ensuring every aspect of property management meets the highest standards. You will: • Lead on reactive maintenance, planned works, and major projects, delivering cost-effective solutions on time and within budget., • Drive the capital programme aligned with the overall strategy, including carbon net-zero and retrofit initiatives., • Ensure compliance with regulatory standards, health and safety, and legal obligations., • Manage and mentor a small team, providing strong leadership and guidance., • Build lasting relationships with tenants, contractors, and partners as a trusted senior point of contact., • Oversee procurement, budget management, and process improvements to enhance service delivery.This is a pivotal role where you’ll contribute to strategic decisions and help shape the future of housing services. The role is Monday to Friday, with flexibility offered on a hybrid working basis. What you'll need to succeed In order to succeed in this role you will have: • At least 2 years’ experience in surveying, repairs, or maintenance management., • A qualification in a construction-related discipline (ONC, HNC or equivalent)., • Strong knowledge of building construction, defects, and compliance requirements., • Proven ability to manage budgets, contractors, and procurement processes., • Excellent communication, organisational, and problem-solving skills., • A customer-first mindset and the ability to lead and inspire a team. Full right to work in the UK is required at the time of application as no Visa sponsorship will be offered for this role. Applicants without the right to work in the UK at the time of application need not apply. What you'll get in return In return you will receive an excellent basic salary of up to £45,000 per annum dependent on experience, plus further benefits including 35 days annual leave (including bank holidays), flexible/hybrid working, on-site parking, and other benefits including Medicash and health & wellbeing support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4800760

Whirlpool Corporation is a leading home appliance company focused on improving life at home through innovation. In 2024, the company reported ∼$17 billion in annual sales, employed 44,000 people, and operated 40 manufacturing and technology research centers. The India legal team works on corporate law, litigation, compliance, and regulatory matters across the brand portfolio.Whirlpool India is hiring a Senior Manager, Legal General with 8–11 years of experience to join their office in Gurugram. The role covers litigation management, corporate legal advisory, regulatory compliance, and commercial agreements for FMCG operations.Mode: Fulltime, Offline- Manage corporate legal activities and litigation; represent company before courts, tribunals, and govt authorities- Coordinate with external counsels and control litigation strategy; utilize litigation management tools- Partner with business teams to advise on legal implications and draft/negotiate/review commercial agreements- Advise on regulatory frameworks: legal metrology, licensing, factory laws, labor laws, product regulations- Evaluate policies on antitrust, competition law, conflict of interest, EHS, anti-bribery; conduct policy trainings- Lead waste management regulatory advisory, including authorizations and licenses- Develop processes to implement regulatory/compliance requirements; manage compliance management tool- Oversee relationships with regulatory authorities and industrial bodies- Monitor legislative/regulatory developments relevant to India and SAARC and update teams- Liaise with statutory and regulatory authorities as requiredCandidates with:- LLB- 8–11 years of experience with an MNC or large corporate house- In-depth knowledge of factory laws, pollution laws, legal metrology, and labor laws- Understanding of legal aspects and practical functioning of FMCG companies- Good interpersonal and communication skills; ability to work in a fast-paced environmentSenior lawyers with 8–11 years PQE in corporate law, litigation, and regulatory compliance. MNC/FMCG experience required.Not specifiedDuration: Full-timeLocation: Gurugram, Haryana, IndiaSalary: Compensation details will be finalized during the interview process with the selected candidateMode: Not specified in postNote: This listing is for information/dissemination only. After application, next steps will be sent via email #J-18808-Ljbffr

Nursing Home Manager £60,000 per annum - DOE Halesowen, West Midlands Meridian Business Support are working with an established National Private Healthcare Provider client who are looking to recruit a Home Manager to lead their Nursing Home. This is a great opportunity to join one of the UKs leading Private Healthcare providers as a Home Manager. Joining the company during a significant period of growth with excellent progression opportunities. The home is set beautifully landscaped grounds, this modern, purpose-built care home provides high-quality residential, nursing, dementia and respite care in a luxurious yet welcoming environment. Residents enjoy exceptional facilities, engaging daily activities and person-centred care delivered by a dedicated team committed to promoting independence, dignity and wellbeing. Key duties and responsibilities Provide leadership and direction to the homes staff team, promoting a culture of kindness, compassion, and empathy. Recruit, train, motivate, and retain a team of skilled care professionals committed to delivering person-centred care. Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support. Manage the homes budget, ensuring financial targets are met and costs are effectively managed. Develop and implement a strategic marketing plan to maintain full occupancy and promote the homes services to potential residents, families, and stakeholders. Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns. Oversee all records to ensure the homes administrative tasks are completed in a timely and efficient manner. Continuously monitor and evaluate the homes performance, identifying areas for improvement and implementing necessary changes. Manage and mitigate risks effectively, ensuring a safe and secure environment for residents and staff. Skills and attributes Previous experience managing a nursing home A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings. Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors. A proven track record of marketing and business skills within the private care sector, running a commercially successful care home. Enthusiasm and passion for developing high levels of person-centred care. Ability to actively participate in the growth and development of the care service. Education and qualification Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential). What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy. TPBN1_UKTJ

Technical Author & Documentation Manager Brierley Hill £40-45,000 Are you the person who makes complex things clear? Our client is a global engineering business that designs and manufactures sophisticated products - intricate electromechanical assemblies, precision engineering components, the kind of hardware that genuinely improves people's lives. And they need someone brilliant to make sure the world understands how to use, service, and maintain them. This is a newly energised leadership role at the heart of their global R&D Engineering function. You'll take ownership of everything their customers and service teams rely on such as owner's manuals, spare parts catalogues, service instructions, and product literature and then push the whole operation forward into the digital age. The Role You'll lead a growing team of technical documentation professionals (currently 4, spread across global locations) and set the strategic direction for how they create, manage, and deliver technical content worldwide. That means moving from traditional print models to modern multi-channel delivery: online platforms, interactive tools, dynamic digital formats while keeping everything accurate, compliant, and usable. You'll work shoulder-to-shoulder with R&D, Product Management, Regulatory, and IT, championing structured authoring, CMS adoption, and reusable content approaches that scale. You'll own the documentation KPIs, the vendor and translation partner relationships, and the culture of continuous improvement within your team. What You Bring Experience in technical documentation, technical communication, or product information management Leading a a team you know how to develop people, not just manage them Solid experience documenting complex mechanical or electromechanical engineering assemblies Proven expertise with CMS platforms, structured authoring (DITA/XML), and digital publishing A track record of driving change across global, cross-functional teams Familiarity with CAD-based illustration and spare parts documentation is a real plus Degree in Technical Communication, Engineering, or a related discipline Fluent English; additional languages always welcome Why This Role? Because it's genuinely strategic. You won't be maintaining the status quo you'll be reshaping how a global engineering business communicates with the world. There's a real team to lead, a real transformation to drive, and a business that's ready to invest in doing this properly. If you're ready to own it, we'd love to hear from you - send CV to Gary Simpson. Salary - up to £45k plus extensive benefits TPBN1_UKTJ

Nursing Home Manager £60,000 per annum - DOE Halesowen, West Midlands Meridian Business Support are working with an established National Private Healthcare Provider client who are looking to recruit a Home Manager to lead their Nursing Home. This is a great opportunity to join one of the UK’s leading Private Healthcare providers as a Home Manager. Joining the company during a significant period of growth with excellent progression opportunities. The home is set beautifully landscaped grounds, this modern, purpose-built care home provides high-quality residential, nursing, dementia and respite care in a luxurious yet welcoming environment. Residents enjoy exceptional facilities, engaging daily activities and person-centred care delivered by a dedicated team committed to promoting independence, dignity and wellbeing. Key duties and responsibilities Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy. Recruit, train, motivate, and retain a team of skilled care professionals committed to delivering person-centred care. Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support. Manage the home’s budget, ensuring financial targets are met and costs are effectively managed. Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders. Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns. Oversee all records to ensure the home’s administrative tasks are completed in a timely and efficient manner. Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing necessary changes. Manage and mitigate risks effectively, ensuring a safe and secure environment for residents and staff.Skills and attributes Previous experience managing a nursing home A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings. Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors. A proven track record of marketing and business skills within the private care sector, running a commercially successful care home. Enthusiasm and passion for developing high levels of person-centred care. Ability to actively participate in the growth and development of the care service.Education and qualification Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Operations Manager – Industrial Process & Logistics, Location: Dudley, West Midlands | Salary c£50-60k + Benefits We are currently supporting a specialist industrial processing and logistics business in the recruitment of an Operations Manager for their Dudley operation. This is a hands-on operational leadership role within a specialist SME environment, overseeing a mixed industrial processing, warehouse, logistics and compliance-led operation. The business forms part of a larger international group but retains the feel of an independently operated SME, with a strong focus on operational efficiency, process control, regulatory compliance and customer service. The successful candidate will take ownership of the day-to-day running of the site, leading operational teams whilst ensuring operational performance, health & safety, process integrity, audit standards and customer requirements are consistently maintained. The role also includes oversight of supplier and customer relationships, operational reporting, logistics coordination and maintaining robust compliance and audit processes within a controlled operational environment. This role would suit an experienced Operations Manager, Site Manager, Warehouse & Operations Manager or similar operational leader from an SME industrial, logistics, processing, manufacturing or warehouse environment. Key Responsibilities: Day-to-day operational management of the Dudley facility Leadership and management of warehouse, processing and operational staff Oversight of operational processes, compliance standards and audit controls Coordination of logistics and operational workflow activity Ownership of health & safety and operational best practice across the site Managing supplier and customer relationships Monitoring operational performance and continuous improvement activity Supporting operational planning, reporting and resource management Candidate Requirements: Previous experience within an Operations Manager, Site Manager or similar operational leadership role Experience managing teams within an industrial, warehouse, processing, logistics or manufacturing environment Strong operational leadership and people management skills Good understanding of operational compliance, process control and health & safety Comfortable working within an SME environment with broad operational responsibility Experience within regulated, industrial processing or controlled operational environments would be advantageous but is not essential If you are an experienced operational leader looking for a broad and hands-on management role within a specialist industrial environment, please apply. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application

Private Sector Housing Manager - Midlands £350 - £400 per day Hybrid Working Arrangements An Midlands-based local authority is seeking an experienced Private Sector Housing Manager to lead a high-performing Private Sector Housing team responsible for improving housing standards, protecting tenants, and ensuring compliance across the private rented sector. This is a key leadership opportunity for an experienced environmental health or housing professional who can provide strategic direction, operational oversight, and robust regulatory management within a busy local authority setting. Key Responsibilities Lead and manage the operational performance of the Private Sector Housing service Oversee enforcement activity, investigations, inspections, and complex casework Ensure delivery of service objectives, KPIs, and financial targets Develop and implement policies, procedures, and service improvement plans Provide leadership, mentoring, and performance management to staff Advise senior stakeholders, committees, and partner organisations Monitor legislative and regulatory changes impacting housing services Support strategic development and continuous improvement across the serviceEssential Experience Degree in Environmental Health (or equivalent) EHORB registration Extensive experience within Private Sector Housing / Regulatory Services Minimum 5 years' experience in a senior or high-responsibility role Strong knowledge of housing enforcement and regulatory controls Experience preparing legal notices, prosecution files, and tribunal/court documentation Proven leadership and team management capabilityFor more information on this Private Sector Housing Officer opportunity, please contact Shaye at Park Avenue Recruitment. Email: (url removed) Phone: (phone number removed)

We are seeking an experienced and motivated Registered Manager to join a well-established care home team. This is an excellent opportunity for a passionate healthcare professional to support the leadership of a home specialising in the care of people with long-term neurological conditions, physical and learning disabilities, often associated with complex nursing needs. Salary: £65,000 per annum Location: West Midlands Hours: 40 hours per week Job Type: Full Time, Permanent What You'll Be Doing Leadership: Lead, motivate and develop a dedicated care team to deliver the highest standards of care for residents. Operational Oversight: Support the day-to-day running of the home, ensuring smooth and effective service delivery. Regulatory Compliance: Ensure the home meets CQC standards and all relevant regulatory requirements. Financial Management: Contribute to budget and resource management, supporting the home's financial sustainability. Relationship Building: Create strong, positive relationships with residents, their families and care professionals. Culture & Environment: Promote a warm, inclusive and person-centred environment where residents feel valued and safe. Required Skills & Experience Must hold the required qualifications (Registered Nurse with active PIN - RLND/RGN/RNMH) At least 2+ years' experience as a Registered Manager in a care or nursing home. Strong Knowledge and confidence in CQC regulations, Safeguarding and quality standards. Excellent leadership, organisation and communication skills

About the role Gower Gardens is a purpose-built nursing home in Halesowen, Birmingham - a well-established home with a strong team and a genuine commitment to delivering outstanding, person-centred care. Sitting in a well-connected part of the West Midlands, the home is well placed to serve both its local community and the wider Birmingham area. This is a home with real foundations. What it needs now is the right leader to take it to the next level. As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC) and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy. You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents. Reports to: Operations Manager Key duties and responsibilities • Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy. • Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support. • Manage the home’s budget, ensuring financial targets are met and costs are effectively managed. • Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders. • Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns. Skills and attributes Previous experience managing a nursing / residential home. A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings. Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors. A proven track record of marketing and business skills within the private care sector, running a commercially successful care home. Enthusiasm and passion for developing high levels of person-centred care. Ability to actively participate in the growth and development of the care service. Education and qualification Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential). What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step

Do you have a background working in the care sector? Are you looking for a rewarding leadership position within a mission-drive organisation that has strong values? Since their launch in 1994, Bethphage has grown, diversified, and built an exceptional reputation for person-centred care. They are a charity that truly puts the people they support at the heart of everything they do, and their commitment to excellence is reflected in our Investors in People Gold accreditation, which they have maintained for 12 years. The Head of Operations manages the Area Manager Team with a broad yet detailed oversight on service delivery across all provisions. With an organisation-wide focus, you will work closely with colleagues who oversee Quality, Positive Behaviour Support (PBS), Development, HR and Finance. Over the next two years, the successful candidate will continue to deliver their current strategic plan (2024-28), further developing external relationships while working closely and effectively with commissioners, health colleagues and contacts from competitor organisations. Core Duties • Provide decisive and clear leadership to your Area Managers and across the wider organisation, • Ensure that Bethphage’s services are managed and delivered in accordance with regulatory, legislative, and contractual requirements, as well as our values and vision for future development, • Ensure policies and procedures are implemented and adopted across the charity, • Ensure compliance with Safeguarding policies, • Ensure absence and performance management is dealt with across the operations team, • Ensure staff are treated respectfully and professionally, valued for their contributions and encouraged to develop their knowledge and experience, • Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes, • Monitor the external landscape for emerging themes and changes in government policies, • Manage and monitor budgets, • Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance The Head of Operations is an essential member of the Executive Management Team (EMT), working effectively with the other five EMT members to develop the business strategically and continue to provide relevant, excellent, outcome focused service provision; whilst ensuring that Bethphage diversifies into new ways of working to remain fit for purpose and continue to be a provider and employer of choice. Essential requirements • Minimum of a Level 5 in Health and Social Care and/or management qualification, • Demonstrable experience working in the care sector working with people with disabilities, • Background working at a senior level, • Experience of leading and delivering projects, • A track record of working with local authorities, commissioners and families, • Effective budget and resource management, • Driver with own vehicle (you must have or be willing to get business class insurance) Please submit a CV in the first instance. We welcome you to apply before 11:59 on 19th June 2026. Interview Date: TBC A full job description and recruitment brochure will be emailed to all interested candidates by Louis Eastwell upon successful application. Hire Purpose champions inclusive recruitment. We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity, and inclusion. Hire Purpose is also proudly a B Corp certified business that has met B Lab UK’s high standards of social and environmental performance, transparency, and accountability

Job Title: Customer Service Advisor Location: Halesowen (B62) Salary: £26,938 - £28,609 + up to £2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm. Early Shift: 8:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pmAbout the Role: As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience. What you will be doing: Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc. Use My Policy systems to enter customer data to a high standard of accuracy Validate and process new customer accounts assisting customers with any account related enquiries Maintain a strong and up to date working knowledge of all processes relating to relevant products and services To work collaboratively with your peer group and other colleagues sharing best practice When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained Establish and communicate high standards of customer service in line with the company's values and culture Establish and communicate high standards of customer service in line with the company's values and culture Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements Contribute to an open and honest culture within teams through collaborative and supportive working Support a culture of continuous improvement for Customer experience, and operating systems Liaise with relevant stakeholders across the business to instigate and influence positive changeWhat we're looking for: Strong Communicator Effective decision maker in a fast-paced environment Individuals who have a passion and commitment to providing quality Customer Service Team Player Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise. Pro-active and well organised Adaptable Computer literate and proficient in MS Office suite Accuracy and attention to detail A desire to develop own skill setsA Few Things to Know Before You Apply Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered

My leading client has an immediate role for an experienced Incident Manager to join our Technology function, playing a critical role in ensuring the stability and performance of Dynamics 365 (Finance & Operations and Customer Engagement) within a healthcare or regulatory focused environment. This role requires a strong understanding of the Microsoft technology stack, alongside proven experience managing incidents across complex, integrated enterprise platforms. Are you calm under pressure, decisive in critical moments, and confident managing incidents across D365 and wider Microsoft technologies? If so, this is an opportunity to take ownership of business-critical systems that directly support healthcare service delivery. The Role As Incident Manager, you will lead the end-to-end incident management lifecycle, with a particular focus on D365 F&O and CE platforms, ensuring minimal disruption to both business operations and patient-facing services. Key Responsibilities Own and manage the full incident lifecycle across all priority levels Act as the primary escalation point for incidents impacting D365 F&O and CE systems Coordinate internal teams and third-party partners to drive rapid resolution Assess and prioritise incidents based on business and healthcare service impact Lead root cause analysis (RCA) and implement preventative improvements Develop and enhance incident processes, playbooks, and documentation Monitor trends across incidents, particularly within the D365 and Microsoft ecosystem Provide clear, structured communication to stakeholders, including senior leadership Collaborate across technology and healthcare teams to embed best practicesAbout You You are a confident and proactive professional who thrives in high-pressure environments, with deep expertise across D365 and the wider Microsoft stack. Strong stakeholder management skills with the ability to engage at all levels Calm, methodical, and solutions-focused under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindsetEssential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including: Azure services and cloud infrastructure Power Platform (Power Apps, Power Automate, Power BI) Microsoft 365 and integrated services Experience operating within healthcare, life sciences, or highly regulated environments Strong understanding of end-to-end business processes across finance, operations, and customer/patient engagement Experience managing incidents impacting business-critical and patient-facing systems Strong knowledge of ITIL frameworks, with ITIL v4 certification (or equivalent)Desirable Experience integrating D365 with healthcare systems (CQC) Knowledge of Azure integration services and data platforms Experience working in 24/7 or high-availability environmentsIf you are available immediately, please give me a call If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Job Title: Interim Team Manager, Tenant Engagement Location: Dudley Job Purpose Lead all resident engagement activities, co-design, consultation and scrutiny initiatives to ensure residents influence decision-making at all levels. You will build strong relationships with residents and key stakeholders to ensure compliance with relevant regulatory standards, particularly the Transparency, Influence & Accountability standard. Develop and deliver Dudley's Resident Engagement Strategy, ensuring resident feedback leads to measurable improvements to service design and delivery. Develop innovative engagement methods to reach seldom-heard voices across Dudley Council homes. Champion meaningfully resident engagement across the Housing & Assets group, ensuring the tenant voice is reflected across the breadth of services delivered.Qualification and Experience Extensive experience in resident engagement, scrutiny and co-design within social housing or a similar regulated sector Holds/working towards/prepared to undertake CIH Level 5 Qualification Experience of developing and delivering a Resident Engagement Strategy to ensure tenants and resident are given a wide range of opportunities to influence service delivery and design Expertise in implementing the Transparency, Influence & Accountability Standard Experience of managing budgets, performance and risk in the delivery of operational services Commitment to ensuring high levels of probity, transparency and governance/standards in public lifeConnect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Contracts Manager, Construction Location; This position will involve working from your home typically two to three days per week and dropping in as required at our client’s offices and site locations, which are throughout the UK. A quality car or car allowance forms part of the package. Company; This established and quality driven client is a leading developer, builder and manager of residential developments, with a successful long history. Their operating arm manages an extensive portfolio of units. This position focusses on their Remediation Contracts which is an important business stream. This is a chance to grow your career in a high quality, fast-paced, innovative environment with a fantastic team of people who will value your professional expertise. Position; We are looking for a commercially strong construction contracts manager and negotiator with solid technical understanding. An ability to liaise with clients, build relationships, pragmatically and intelligently negotiate and seek value and commercial success are the most important things in this role. You will lead remediation bid management efforts, overseeing the preparation of bids. We are looking for someone commercially strong who is a professional deal-maker. You will handle contract negotiation and administration, ensure construction projects meet technical and regulatory standards, and collaborate with external partners to ensure smooth project execution. You should have; • Proven experience in contract management with a focus on refurbishment projects ranging from £1m to £20m (preferably accommodation projects such as hotels, but this is not essential if your senior level skills are applicable)., • Strong client-facing skills, with a proven ability to manage client relationships., • Experience in bid management, programme and resource planning., • Knowledge of contract administration, drafting, negotiation, and management of contracts., • Knowledge of construction industry standards, budgeting, and contract law., • Leadership capabilities, with experience managing and developing a contract management team. Strong client-facing skills, • A stable and clear career history on UK Projects The Contracts Manager plays a pivotal role in negotiating, drafting, reviewing, and managing business contracts, ensuring that terms and conditions are beneficial for the company. This role involves working closely with clients, project managers, and legal teams The Contracts Manager is also responsible for driving business opportunities, managing bids, and overseeing the administration of contracts throughout the project life cycle This role is a key position in the business and combines strategic client engagement, project leadership, and contract management with an impressive, established , friendly and professional company where your expertise will be valued. Package; • Professional Growth: Individual support for your career advancement., • Salary to C.£100,000 (negotiable), • High Quality Company car or equivalent allowance, • Discretionary annual bonus, health cash plan, life insurance, and more., • 25 days of annual leave (increasing), agile working arrangements, discounted gym memberships., • Benefits: Exclusive shopping discounts, and a contributory pension scheme

Care Home Manager Location: Halesowen, West Midlands Salary: £60,000 per Annum + Excellent PRP + Relocation Package PSR Solutions are proud to be working in partnership with a highly reputable & award-winning care provider to recruit an exceptional Care Home Manager for their luxurious, modern care home in Halesowen, West Midlands, offering nursing and residential care. Our client is seeking an experienced leader, who is ready to embrace an exciting new challenge in a rewarding environment. Role: As the Home Manager, you will be responsible for the daily operations of the nursing home, ensuring it delivers the highest standards of person-centred nursing care. You will lead a dedicated team to provide a safe, welcoming, and nurturing environment for residents. You will play a key role in driving occupancy, maintaining regulatory compliance, and achieving financial targets. Reporting to the Operations Manager, you'll have the autonomy and support to make a real impact on residents' lives and the local community. Key Responsibilities Provide inspirational leadership to a committed staff team, fostering a culture of compassion and kindness Oversee recruitment, training, and retention of skilled care professionals Maintain compliance with CQC standards and all relevant care legislation Manage the home's budget and ensure financial targets are met Develop and implement marketing plans to maintain full occupancy and promote services to potential residents and their families Build and nurture relationships with residents, families, and key stakeholders Continuously evaluate and improve the home's performanceSkills Previous experience managing a large care setting Strong understanding of CQC standards and regulatory compliance Commercially minded with experience in driving occupancy and growth. Confident communicator and inspirational leader with a proven ability to recruit, develop, and retain staff Committed to community engagement and maintaining a strong local reputationQualifications NMC-registered with post-registration experience - desirable not essential Benefits Tailored Relocation Package Available First Class Bonus Structure Excellent Performance Related Pay Comprehensive training programmed & career development opportunities Employee Assistance & Blue Light Card SchemeApply today or get in touch with Shaheena @ PSR Solutions for a confidential discussion. (phone number removed)

Your new company Hays are delighted to be supporting an award-winning housing provider in the West Midlands in recruiting an Asset Manager to join them on a permanent basis. This organisation is dedicated to creating safe, sustainable homes and fostering a supportive, collaborative environment. As they continue to grow and innovate, they're looking for an experienced Asset Manager to lead their asset management strategy and make a real impact on the communities they serve. Your new role As Asset Manager, you'll take ownership of building assets and landlord services, ensuring every aspect of property management meets the highest standards. You will: Lead on reactive maintenance, planned works, and major projects, delivering cost-effective solutions on time and within budget. Drive the capital programme aligned with the overall strategy, including carbon net-zero and retrofit initiatives. Ensure compliance with regulatory standards, health and safety, and legal obligations. Manage and mentor a small team, providing strong leadership and guidance. Build lasting relationships with tenants, contractors, and partners as a trusted senior point of contact. Oversee procurement, budget management, and process improvements to enhance service delivery.This is a pivotal role where you'll contribute to strategic decisions and help shape the future of housing services. The role is Monday to Friday, with flexibility offered on a hybrid working basis. What you'll need to succeed In order to succeed in this role you will have: At least 2 years' experience in surveying, repairs, or maintenance management. A qualification in a construction-related discipline (ONC, HNC or equivalent). Strong knowledge of building construction, defects, and compliance requirements. Proven ability to manage budgets, contractors, and procurement processes. Excellent communication, organisational, and problem-solving skills. A customer-first mindset and the ability to lead and inspire a team. Full right to work in the UK is required at the time of application as no Visa sponsorship will be offered for this role. Applicants without the right to work in the UK at the time of application need not apply. What you'll get in return In return you will receive an excellent basic salary of up to £45,000 per annum dependent on experience, plus further benefits including 35 days annual leave (including bank holidays), flexible/hybrid working, on-site parking, and other benefits including Medicash and health & wellbeing support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Regulatory Reporting Manager As one of the fastest‑growing building societies in the UK - with a proud heritage and bold ambitions for the future - it's easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step. To support our growth, we're looking for someone to join our Finance team to manage the regulatory reporting function by leading the end-to-end preparation, validation, and timely submission of statutory and prudential returns to governing bodies. The role is responsible for leading and developing the regulatory reporting team, driving high performance, accountability, and consistency in delivery. This is a role with variety, visibility and impact focusing on designing, executing, and maintaining robust control environments, ensuring audit readiness and eliminating operational or regulatory risks. Continuously interpreting evolving industry rules and driving the implementation of new reporting frameworks and automated tools across the business is key. Main responsibilities include: Regulatory Interpretation & Horizon Scanning - interpreting PRA, FCA and wider regulatory requirements impacting reporting obligations, including Prudential returns and wider statistical and regulatory submissions. Translating regulatory requirements into clear internal definitions, data requirements and reporting logic and methodologies. This includes maintaining horizon scanning of regulatory change. Regulatory Reporting Oversight and Delivery - overseeing the production and submission of regulatory returns across Prudential regulators (PRA/FCA) and wider bodies (e.g. HMRC, ONS) Data Governance, Taxonomy & Definitions - developing and maintaining a regulatory taxonomy / data dictionary, ensuring clear mapping between regulatory definitions and internal data and consistency across all regulatory returns (PRA, HMRC, ONS) Systems, Data & External Provider Oversight - being the SME for regulatory reporting systems and data architecture including working with external system providers Frameworks, Policies & Process Documentation - developing, maintaining and updating regulatory reporting policies, control frameworks and process documentation and procedures Control Environment & Governance - establishing and maintaining a robust control framework for regulatory reporting, producing management information and supporting governance through relevant forums (e.g. Finance, ALCo, Risk Committees). Wider Finance & Prudential Support - supporting Finance and Treasury through analysis derived from regulatory reporting outputs and Inputs to capital, liquidity and balance sheet management Team Leadership & Management - providing overall leadership to the team setting clear objectives, expectations, and performance standards whilst supporting the development, coaching, and training of team members What we're looking for Strong understanding of UK prudential regulatory frameworks (PRA/FCA). Experience in regulatory reporting within a bank, building society or audit Proven ability to interpret complex regulatory requirements and apply them in practice. Strong analytical skills, including data validation and reconciliation. Experience working with finance, treasury or risk data. Strong control mindset and attention to detail. Previous managerial experience Why join us? This is a brilliant opportunity for someone who's ready to take a step forward in their career. You'll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you're ambitious, values‑driven, and excited to grow - we'd love to hear from you. What you'll get in return: Up to £70,000 (depending on skills and experience) Intelligent working - split your time between home and our Brierley Hill office; 30 days' holiday + bank holidays + "Moments that Matter" days (birthdays, weddings, getting your house keys, welcoming a grandchild - the moments that count) Up to 8% pension contribution Life assurance at 4× salary Full Private Medical Insurance for you and your family A healthcare plan for everyday essentials like dental and optical Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemesDiversity, Equality and Inclusion We're building a culture where everyone feels respected, supported and valued. Diversity isn't a tick‑box for us - it's a strength we actively champion. Whoever you are, and whatever makes you you, you'll be welcomed here and encouraged to thrive. And there's more… We're a Certified B Corp and officially a Great Place to Work in the UK - and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next

Nelson Permanent Placements are working with a UK Leading Electrical Compliance Contractor who are situated in the Midlands. Our client is currently looking to add an Electrical Contracts Manager to the business to help support their aggressive growth plans. As the Electrical Contracts Manager it will be your responsibility for overseeing and managing electrical compliance contracts from inception to completion, ensuring they are executed within budget, on schedule, and in compliance with applicable regulations. This role involves coordinating with clients, subcontractors, and internal teams to deliver high-quality electrical service from pre-contract to contract completion. To be considered for this role you must …. -Be a hands-on leader with a proven track record in driving electrical teams -Have a strong technical knowledge and be electrically qualified -Have a proven track record in successfully driving customer relationships -Experienced writing tenders, quotes and managing budgets. -Willing to travel nationally to meet the company needs The ideal candidate will have contract/project management experience within electrical installations & testing within manufacturing, industrial and commercial environments. KEY RESPONSIBILITIES: • Ensure site teams are working in accordance with H&S regulations and client safety policies, • Ensure project budgets are managed to achieve Margin Targets, • Create accurate RAMS for the site teams and send to the customer when stipulated, • Conduct Site H&S audits & Toolbox Talks, • Develop comprehensive testing schedules/programmes outlining tasks, timelines, and resource requirements., • Achieve target for remedials and additional small site work, • Develop customer relationships to achieve upsell targets for the business., • Create opportunities with customer base, • Create and maintain project schedules, identifying critical paths and potential bottlenecks., • Coaching and mentoring of direct reports including employee appraisals, • Effectively lead a team of site engineers ensuring work schedules are delivered on time to customer deadlines, • Own the commercial performance of a contract ensuring budgetary control over all costs – Time and materials, • Managing multiple sites/contracts simultaneously, • Tendering and Quoting small to medium electrical work accurately and on time, • Conducting site surveys at client sites, • Commercial responsibility for all day work tasks., • Responsible for Invoicing to customers, • Manage contractual obligations, variations, and change orders, ensuring compliance with legal and regulatory requirements., • Attend customer and internal meetings, • Develop and monitor project budgets, controlling costs and expenses., • Serve as the primary point of contact for clients, addressing concerns and ensuring customer satisfaction., • Excellent Communication of project progress, milestones, and any deviations from the original plan to internal stakeholders and the customer, • Allocate resources efficiently, including labour, materials, and equipment, to optimise project performance., • Identify and address resource constraints to keep projects on schedule., • Identify potential risks and develop mitigation strategies to address project challenges. Skills & qualifications -Relevant NVQ or Degree level Electrical Qualification -Proven experience in electrical project management, with a focus on contracts management. -Strong knowledge of electrical systems, codes, and regulations. -Excellent leadership, communication, and interpersonal skills. -Ability to manage multiple projects simultaneously. -Driving Licence is essential How to Apply: (Electrical Contracts Manager) Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team. This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply, as your details will not be processed

Operations Manager / Area Manager – Security Licenced Venues & Night-Time Economy We are seeking an experienced and highly organised Area Manager to join our client's growing security management team. This is a hands-on operational role overseeing security services within the licensed venue and night-time economy sector. The successful candidate will be responsible for managing personnel, maintaining client relationships, ensuring compliance, and delivering exceptional service standards across multiple sites. Key Responsibilities Staff rostering and scheduling Site surveys and operational planning Recruitment and onboarding of security personnel Vetting and compliance checks Risk assessments and site-specific documentation Incident reporting and investigation management Managing grievances and disciplinary procedures Client liaison and relationship management Welfare and performance management of security teams Ensuring contractual and regulatory compliance Supporting operational requirements across days, nights and weekends The ideal candidate will be: Have a minimum of 1 year of experience within a similar management role. Highly organised with excellent attention to detail A strong people manager with proven leadership skills Able to prioritise workloads effectively in a fast-paced environment Calm, professional and decisive when dealing with reactive situations Confident handling of investigations, incidents and personnel matters Comfortable working flexible hours, including evenings and weekends Experienced within the licensed venue, hospitality or night-time economy sectors (desirable) What’s on offer: Competitive salary Career progression opportunities Supportive management team Dynamic and varied working environment Opportunity to play a key role within a growing business If you have the operational expertise, leadership skills and drive to succeed in a challenging but rewarding environment, we would love to hear from you. Apply now with your CV for a confidential discussion

We are working with one of the UK's leading and fastest-growing home care providers to recruit an experienced Regional Operations Manager. This is an opportunity to join a large-scale, well-established organisation with a significant operational footprint and ambitious growth plans. The successful candidate will oversee a substantial portfolio of services, leading experienced Registered Managers and operational leaders while driving performance, quality, compliance and commercial success. This role would suit an experienced Regional Operations Manager or Area Manager who has managed large domiciliary care operations and can demonstrate strong financial, commercial and people leadership skills. Key Responsibilities Provide operational leadership across a large multi-site domiciliary care portfolio. Lead, support and develop a team of experienced Registered Managers and Operational Managers. Drive service performance, growth, quality outcomes and operational excellence. Ensure all services consistently achieve and maintain high regulatory standards. Take ownership of regional budgets, financial performance and commercial objectives. Monitor KPIs and implement improvement plans where required. Support strategic growth initiatives and new service development. Build and maintain strong relationships with commissioners, local authorities and key stakeholders. Promote a culture of accountability, engagement and continuous improvement.Requirements Proven experience in a Regional Operations Manager, Area Manager or equivalent senior leadership role within domiciliary care. Experience managing large-scale, multi-site care operations. Strong commercial and financial acumen with responsibility for budgets and P&L performance. Excellent understanding of CQC regulations and quality governance. Demonstrable experience leading and developing high-performing management teams. Strong communication, coaching and stakeholder management skills. Ability to balance compliance, quality, growth and commercial performance. Full UK driving licence and willingness to travel across the region.What's on Offer Salary of £70,000 - £75,000 per annum. Performance-related bonus. 24 days annual leave plus bank holidays. Hybrid working pattern with 3 days operationally based and 2 days working from home. Flexible and supportive working environment. Clear progression opportunities within a rapidly expanding organisation. Strong leadership team and excellent operational support.If you are interested in this position, please apply, or for more information contact James Paton Domus Recruitment. As part of our continual pursuit of quality candidates, we appreciate and reward candidate recommendations from you. If we successfully secure them a position, we will reward you with £300 – if you recommend a new candidate to us who is not already registered with us, and we secure them a role for a minimum of 1 month. So, if this position is not for you but you know someone who might be interested, why not earn a bit of cash anyway

Are you an experienced housing professional ready to step into a key leadership role within a forward-thinking West Midlands local authority? We are seeking a skilled Private Sector Housing Manager to take ownership of a high-profile service, ensuring operational excellence while directly influencing strategic direction across the department. As Private Sector Housing Manager, you will be responsible for the overall operational performance of the Section, ensuring service plan objectives and corporate performance targets are consistently achieved. You will lead on maintaining robust financial control, ensuring resources are managed effectively and aligned with service priorities. Working as part of the departmental management team, you will contribute to shaping the strategic direction of housing services across the authority, supporting wider corporate objectives and driving continuous improvement. You will oversee service delivery across key areas such as private sector enforcement, housing standards, and regulatory compliance, ensuring residents receive a high-quality, responsive service. This role requires a confident leader who can balance operational oversight with strategic thinking, while maintaining strong stakeholder relationships across internal departments, elected members, and external partners. Please note: a full UK driving licence and access to a vehicle is essential for this role due to operational requirements across the area. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Our client is a well-known and reputable HGV Transport Company in Oldbury. Currently they are looking for an experienced HGV Workshop Manager to join their busy depot. You will be someone who started off on tools and worked their way up into an HGV fleet management. Applicants from the dealerships are welcome to apply. Working hours: Mon to Fri 6am to 4:30pm Job Purpose The HGV Workshop Manager is responsible for overseeing the daily operations of a heavy goods vehicle (HGV) maintenance workshop. This includes managing technicians, ensuring vehicle compliance and roadworthiness, controlling maintenance costs, maintaining health and safety standards, and maximizing fleet availability. Key Responsibilities Workshop Operations Manage the day-to-day running of the HGV workshop. Plan, schedule, and prioritize maintenance, servicing, inspections, and repairs. Ensure all vehicles are maintained to legal and company standards. Monitor workshop productivity and efficiency. Minimize vehicle downtime and maximize fleet availability. Team Management • Lead, supervise, and develop workshop technicians, mechanics, and support staff., • Conduct performance reviews and provide training where required., • Manage staffing levels, shift patterns, and resource allocation., • Promote a positive safety culture and professional working environment. Compliance & Safety Ensure compliance with all relevant transport legislation and industry regulations. Maintain accurate maintenance records and documentation. Prepare for and support regulatory inspections and audits. Ensure workshop adherence to health and safety policies and risk assessments. Monitor compliance with DVSA inspection and maintenance requirements. Fleet Maintenance • Oversee preventative maintenance programs., • Manage MOT preparation and testing schedules., • Authorize repairs and maintenance expenditure., • Investigate vehicle defects, breakdowns, and recurring maintenance issues., • Coordinate roadside assistance and recovery services when required. Budget & Cost Control Manage workshop budgets and control maintenance costs. Monitor labour utilization and parts expenditure. Negotiate with suppliers and external contractors. Track key performance indicators (KPIs) such as vehicle uptime, workshop efficiency, and maintenance costs. Parts & Inventory Management • Ensure effective stock control of parts, tools, and consumables., • Manage supplier relationships and procurement activities., • Reduce waste and optimize inventory levels. Required Qualifications & Experience Proven experience managing an HGV, commercial vehicle, or fleet maintenance workshop. Strong technical knowledge of HGV maintenance and repair. Understanding of DVSA regulations, MOT standards, and fleet compliance requirements. Experience leading and developing workshop teams. Knowledge of health and safety legislation. Relevant engineering, vehicle maintenance, or transport qualifications desirable. Possession of an HGV licence may be advantageous. Skills & Competencies • Leadership and people management., • Workshop planning and resource allocation., • Budget management and cost control., • Problem-solving and decision-making., • Excellent communication and organisational skills., • Strong attention to detail and compliance awareness., • Computer literacy, including fleet management and workshop management systems. Key Performance Indicators (KPIs) Fleet availability percentage. Vehicle downtime levels. MOT first-time pass rate. Maintenance cost per vehicle. Workshop labour utilization. Health and safety compliance. Technician productivity and efficiency. Defect rectification turnaround times. #hgvworkshopmanager #hgvservicemanager #hgvfleetmanager #hgvbranchmanager

Remediation Project Manager This position will involve working from your home and dropping in as required at our client’s offices and site locations, which are throughout the UK. Our client is flexible on home location and working from home is encouraged, but you must have the ability to travel across the UK as necessary during the week. A car or car allowance forms part of the package. As Remediation Project Manager You will be responsible for driving and delivering complex refurbishment and improvement projects, typically ranging from £1m to £18m. This role combines strategic client engagement, project leadership, and contract management to ensure projects are delivered on time, within budget, and to the highest standards. This established and quality driven client is a leading developer, builder, and manager of residential homes, with a successful long history of award winning developments. Their operating arm manages an extensive portfolio of units. Acting as the key liaison for clients, the role will integrate legacy planning issues with new initiatives to present a unified offering, nurture opportunities, and create a strong USP for the business. We are looking for: • Proven experience in contract management and project management in the construction industry, with a focus on refurbishment projects ranging from £1m to £18m (experience of accommodation projects in hospitality or residential rental would be especially useful)., • Strong client-facing skills, with a proven ability to manage client relationships., • Experience in bid management, programme and resource planning., • Knowledge of contract administration, drafting, negotiation, and management of contracts., • Knowledge of construction industry standards, budgeting, and contract law., • Leadership capabilities, with experience managing and developing a contract management team. Key Responsibilities: • Building and maintaining strong client relationships, • Act as the primary point of contact for clients, ensuring a seamless and professional experience., • Driving integration of legacy planning within the business to deliver a joined-up approach., • Leading refurbishment and improvement projects from inception to completion., • Develop detailed project plans, budgets, and timelines aligned with client requirements., • Monitor progress, manage risks, and ensure compliance with technical and regulatory standards., • Negotiate, draft, and manage contracts., • Oversee bid management and tender submissions., • Collaborate with internal teams (design, commercial, legal) and external partners to ensure successful delivery., • Supervise site teams and third-party contractors, ensuring high performance and accountability., • Identify and nurture opportunities to strengthen the company’s market position., • Provide vision and leadership to enhance client confidence and secure repeat business. Package, Our Client Offers • Professional Growth: Individual support for your career advancement., • Salary to C.£90,000 (negotiable), • Discretionary annual bonus, health cash plan, life insurance, and more., • 25 days of annual leave (increasing), agile working arrangements, discounted gym memberships., • Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is a chance to grow your career in a high quality, fast-paced, innovative environment with a fantastic team of people who will value your professional expertise. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you

Our client are a global manufacturing business with multiple locations in the UK due to a need to expand their documentation team they would like to take on a Global Documentation Manager POSITION SUMMARY: The Global Manager, Technical Documentation will lead a growing global team responsible for developing, maintaining, and continuously improving all customer-facing and service-related technical content — including owner’s manuals, spare parts catalogs, service documentation, and other product literature. This role will be accountable for defining and executing a multi-channel documentation strategy that enhances user experience, supports regulatory compliance, and enables scalability across print, digital, and online delivery platforms. The ideal candidate combines strong leadership and organizational skills with a deep understanding of technical communication, content management, and digital publishing within a global engineering and manufacturing environment. PRINCIPAL JOB DUTIES & RESPONSIBILITIES: Lead and develop a team of 3–4 (and growing) technical documentation professionals across global locations (2 currently located in Brierley Hill, UK). Define and implement the global technical documentation strategy, aligning with corporate standards and brand guidelines. Oversee creation, translation, and maintenance of owner’s manuals, spare parts catalogs, service instructions, and other technical publications. Champion the evolution from traditional print documentation to modern, multi-channel delivery models (e.g., online, digital PDF, interactive web-based tools). Partner with R&D, Product Management, Regulatory, and IT to ensure documentation accuracy, compliance, and accessibility. Drive adoption of structured authoring tools, content management systems (CMS), and reusable content approaches. Ensure that the team is effectively engaged in supporting NPD and sustaining engineering efforts across ALL segments Develop and monitor documentation KPIs and continuous improvement plans to enhance efficiency, quality, and customer experience. Manage external vendors and translation partners as needed. Establish and maintain document control processes to ensure consistency and compliance across all product lines and geographies. Foster collaboration, knowledge sharing, and professional growth within the global documentation team REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE: Bachelor’s degree in Technical Communication, Engineering, or a related field Experience in technical documentation, technical communication, or product information management roles. 3+ years in leadership, management, or team lead capacity. Experience managing or authoring content for complex mechanical or electromechanical products. Strong understanding of documentation standards, regulatory requirements, and best practices for global markets. Proven experience with content management systems (CMS), structured authoring (e.g., DITA or XML-based approaches), and digital publishing platforms. Familiarity with illustration tools, CAD-based graphics, and spare parts documentation processes preferred. Demonstrated success leading cross-functional initiatives and driving change across global teams. Excellent communication, collaboration, and organizational skills. Fluent in English (written and verbal); proficiency in additional languages is a plus. COMPETENCIES: Technical Expertise – Depth of knowledge and skill in a technical area. Fostering Innovation – Demonstrating support for innovation and for organizational changes needed to improve the organizations effectiveness. Results Orientation – Focusing on the desired end result of one’s own or one’s unit’s work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them. Establishing Focus – Developing and communicating goals in support of the business’s mission. Managing Performance – Taking responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations. Customer Orientation – Demonstrated concern for satisfying one’s external and/or internal customers. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Category Flexibility – The ability to generate or use different sets of rules for combining or grouping things in different ways. Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions. Mathematical Reasoning – The ability to choose the right mathematical methods or formulas to solve a problem. Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression – The ability to communicate information and ideas in speaking so others will understand. Speech Clarity – The ability to speak clearly so others can understand you. Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules. Selective Attention – The ability to concentrate on a task over a period of time without being distracted. Visualization – The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. Written Comprehension – The ability to read and understand information and ideas presented in writing. Written Expression – The ability to communicate information and ideas in writing so others will understand. Attendance - Regular attendance is required. Overtime - Must be able to work overtime, as required

An exciting opportunity has arisen for an experienced and passionate Home Manager to lead a well-established elderly nursing service in the Birmingham catchment area. The home has a strong reputation for delivering high-quality care and is embarking on an exciting journey to expand its provision into complex clinical care, creating an opportunity for an ambitious leader with expertise in both elderly nursing and higher-acuity services. About the Role As Home Manager, you will be responsible for the overall operational and clinical leadership of the service, ensuring outstanding standards of care, regulatory compliance, and staff development. You will play a key role in shaping the home’s transition into more complex care pathways while maintaining exceptional outcomes for residents. We Are Looking For Someone Who Has: • Previous experience as a Registered Home Manager within elderly nursing care., • A strong background in complex care, including managing residents with high dependency and complex clinical needs., • A proven track record of achieving and maintaining good or outstanding CQC ratings., • Strong leadership and people management skills., • Experience in developing services and driving continuous improvement., • Nurse qualification (RGN/RMN) desirable but not essential, depending on experience., • Excellent knowledge of CQC regulations, governance, and quality standards. Key Responsibilities • Provide inspirational leadership to multidisciplinary teams., • Oversee the delivery of safe, person-centred care., • Lead the home’s development into complex care services., • Ensure compliance with CQC and all regulatory requirements., • Manage budgets, occupancy, and performance targets., • Build strong relationships with residents, families, commissioners, and healthcare professionals. In Return • Competitive salary package., • Performance-related bonus., • Opportunities for career progression., • Support from an experienced senior leadership team., • The chance to shape and develop a growing complex care service. If you are an experienced Home Manager with a passion for elderly nursing care and a desire to drive the development of complex care services, we would love to hear from you