Shop Manager job description: Plan and manage the food and services offered at the takeaway shop. Collaborate with other staff members to plan and arrange food preparation, and observe. Determine the range and quality of meals and drinks provided, ensuring they meet high standards. Liaise with suppliers to purchase all essential supplies, and ensure the quality of food received. Engage with customers to discuss and fulfill requirements for special occasions, including offering tailored service deals. Ensure that the kitchen is kept clean and complies with health and safety regulations. Verify that the quality of food, drinks, and service meets company standards. Oversee the financial, staffing, material, and other requirements to achieve both short- and long-term operational goals.
Customer Service: Assist customers with queries, provide product information, and resolve issues.