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Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

Temporary Data Entry & Admin Assistant 3-week contract, possible extension Redhill Surrey (near Aerodrome) (in remote location so ideally someone local or a driver) Location: On-site (Mon- Fri 9-5pm) Can flex on hours if required. Rate: £100–£120 per day Start: ASAP – ideally before Christmas Checks required: Enhanced DBS (we can process this if needed) About the Role We are looking for a highly organised, IT-confident individual to support a short-term data migration and admin project for an initial 3-week period, with the possibility of extension. The role involves transferring historical maintenance renewal data from our old system (WINSIMS) into our new platform (Simpro), alongside general administrative duties such as answering calls, handling basic customer queries, and taking credit card payments. This is a fantastic opportunity for someone who can start quickly, is comfortable learning multiple systems, and enjoys structured, process-driven work. Key Responsibilities Data Entry & System Migration (Primary Focus) You will support the monthly migration of maintenance renewals from WINSIMS → Simpro, including: • Inputting data for months January to October (approx. 2 days per month – this may be reviewed after the first few days)., • Searching for and updating customer records in Simpro., • Creating or updating customer details, contacts, response times, and payment terms., • Setting up contracts, sites, assets, and recurring invoices., • Ensuring data accuracy and structuring records for automated billing., • Performing customer health checks in line with internal processes. (A full workflow and checklist will be provided.) General Administration Alongside the data entry work, you will also: • Answer incoming calls and respond to basic queries., • Take credit card payments., • Support ad-hoc admin tasks as needed. Future Opportunities (Possible Extension) If the initial project is successful, the contract may be extended to support wider auditing and admin tasks, such as: • Police URN health checks, • Customer record health checks, • Additional internal compliance and data audit work What We’re Looking For • Available ASAP, ideally before Christmas, • Strong IT literacy with confidence using multiple systems, • High attention to detail and accuracy, • Comfortable working with structured workflows and checklists, • Enhanced DBS in place OR willing to undergo one (we will still complete our own check), • Reliable, proactive, and able to manage repetitive tasks efficiently Contract Details • Length: 3 weeks initially, • Rate: £100–£120 per day (dependant on experience), • Hours: Full time, • Start: Immediate / ASAP

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