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Providence Care and Support is seeking a committed, motivated, and resilient Senior Support Worker capable of stepping into an Assistant Manager role. The ideal candidate will have a genuine passion and ambition for supporting vulnerable adults with challenging behaviours and mental health conditions. Applicants must hold a minimum Level 3 qualification (e.g., NVQ or Diploma in Health and Social Care) and have at least 3 years of experience in a Senior Support Worker role. This position involves leading and supporting a team of support workers in providing care within a supported accommodation setting. It requires strong leadership skills, relevant health and social care experience, and the ability to oversee operations within a busy unit. Key Responsibilities Leading and Supervising • Oversee and manage a team of support workers, ensuring they are well-trained, competent, and supported., • Carry out HR duties at designated unit(s)., • Manage and chair in-house team meetings., • Provide hands-on support to the individuals we support, including personal care and hygiene assistance where required. Care Planning • Develop, implement, and regularly update personalised care/support plans based on each individual's needs and preferences., • Complete daily notes, incident reports, reviews, risk assessments, and support plans. Health Monitoring • Monitor service users' health and well-being., • Administer medication in accordance with policies and procedures., • Ensure all medical appointments are scheduled and attended, and that records are kept up to date. Staff Development • Provide guidance, mentoring, and supervision to support workers., • Ensure staff follow policies, procedures, and care standards. Risk Management • Identify, assess, and manage potential risks to ensure the safety of service users and staff., • Handle challenging behaviours with professionalism, offering direction and support to the team., • Complete incident documentation and share feedback with the manager and external professionals in line with policies and procedures. Safeguarding • Demonstrate a strong understanding of safeguarding principles., • Adhere strictly to safeguarding policies to protect service users from harm. Crisis Intervention • Respond promptly and effectively to crisis situations., • Ensure the safety and well-being of all involved. Direct Support • Provide direct care, including personal care, medication administration, and monitoring physical and mental health. Daily Living Support • Assist service users with everyday tasks such as meal preparation, housekeeping, budgeting, and managing appointments. Emotional Support • Offer emotional support and encouragement., • Help individuals build coping strategies and maintain mental wellness. Essential Personal Qualities • Empathy and Compassion: Strong ability to connect with individuals experiencing mental health challenges., • Patience and Resilience: Stay calm and supportive in difficult or stressful situations., • Problem-Solving: Able to assess and resolve issues independently and efficiently., • Communication: Clear verbal and written communication with service users, families, professionals, and colleagues., • Be computer literate, with experience using care management software., • Have excellent administrative, organisational, and communication skills., • Be capable of identifying service user needs and compiling care and risk assessments., • Carry out regular reviews of support provided to individuals., • Establish and maintain effective communication with families and professionals., • Attend meetings as delegated by the manager., • Support, mentor, and assess new and existing care workers through the induction process., • Conduct spot checks and audits to ensure compliance and quality standards., • Provide supervision and ongoing support to team members., • Complete quality monitoring checks and audits across all areas of service delivery., • Participate in the on-call rota and respond to emergencies as needed., • Ensure all documentation complies with Knightley Care policies, CQC requirements, and commissioning body standards., • Maintain clear communication between management, staff, service users, and professionals., • Conduct staff supervisions, appraisals, and team meetings., • Support service users and staff to ensure a high-quality, continuous service., • Motivate the team, encourage innovation, and maintain high standards., • Provide office cover when required., • Work efficiently in a fast-paced environment., • Represent the company professionally, both internally and externally., • Be flexible, reliable, and committed., • Possess strong people management and leadership abilities., • Have a strong understanding of mental health conditions, treatments, and care pathways. Key Responsibilities Will Be • Supporting and managing a team of care workers., • Creating detailed rotas/schedules and providing verbal and written guidance to staff., • Maintaining confidentiality at all times., • Acting as a key point of contact for both service users and staff., • Supporting the team to ensure high-quality care is consistently delivered., • Responding to telephone and email communications promptly and professionally., • Providing ongoing updates to the Manager and Care Manager., • Experience and Competencies, • A minimum of 3 years of hands-on care experience, including senior-level responsibilities., • A proactive, business-aware individual able to manage a variety of tasks effectively., • Competent in completing assessments, risk assessments, incident reports, and support plans., • Confident navigating CQC-related documentation and compliance requirements., • Experienced in engaging with Adult Social Care processes and professionals., • Comfortable attending and contributing to multidisciplinary reviews., • Skilled in managing challenging behaviour., • Able to lead by example, direct support staff, and foster a team-oriented culture., • Capable of developing and implementing policies., • Proficient in administrative duties related to care provision., • Experienced in managing team performance and supporting service users effectively., • Able to represent the service in reviews and meetings with commissioners and social workers., • Knowledgeable about Adult Social Care systems and safeguarding responsibilities., • Holds a minimum Level 3 NVQ/Diploma in Health and Social Care., • Demonstrated success supervising staff and managing a care unit., • Flexible to work across various care projects as needed., • In-depth understanding of mental health, autism, and learning disabilities., • Strong working knowledge of:, • Mental Health Act, • Mental Capacity Act, • Discharge planning, • Statutory mental health services, • Collaborative work with CPNs, Social Workers, and Community Mental Health Teams Salary: £28,000 – £32,000 per annum (depending on experience and ability to meet all requirements) Hours: Full-time, Monday–Friday (9am–5pm), with flexibility including occasional sleep-in duties and on-call responsibilities.

Location: Multi-site (Franchise Food Retail Outlets – UK) Contract: Full-time, Permanent Salary: £55,750 Annually Reporting to: Director / Franchise Owner Role Purpose We are seeking an experienced Business Development Manager to lead the commercial growth and strategic development of our multi-site franchise food retail business. The role focuses on revenue generation, commercial performance, partnership development, and market expansion across all outlets, while ensuring full compliance with franchise agreements and brand standards. This is a strategic and commercial role with no involvement in daily kiosk staffing, rota management, or shift supervision. Key Responsibilities • Identify, develop, and implement new business and revenue opportunities, including partnerships, location optimisation, promotional initiatives, and commercial expansion opportunities., • Lead commercial performance analysis across all outlets by reviewing sales data, margins, and growth trends to inform business strategy and decision-making., • Develop and manage key business relationships with franchise partners, suppliers, landlords, and other commercial stakeholders., • Negotiate and oversee commercial agreements, supplier arrangements, and service contracts to improve operational efficiency and profitability., • Design and implement business development strategies to increase market share, customer footfall, and brand visibility., • Produce commercial forecasts, budgets, and performance reports for internal management and external stakeholders where required., • Monitor competitor activity and wider market trends to identify risks and opportunities within the food retail sector., • Support outlet managers by providing commercial guidance, performance targets, and strategic oversight, without direct involvement in daily operational delivery., • Lead initiatives to improve customer acquisition, retention, and average customer spend through pricing, marketing, and promotional strategies., • Ensure all commercial activities align with franchise agreements, brand requirements, and relevant regulatory obligations., • Represent the business in external meetings, negotiations, and commercial discussions with partners and stakeholders. Required Skills & Experience Essential • Proven experience in business development, sales strategy, or commercial management, ideally within retail, food service, or hospitality sectors., • Strong ability to develop, manage, and grow commercial relationships and revenue streams., • Demonstrable experience in financial planning, forecasting, and performance analysis., • Excellent negotiation, communication, and stakeholder management skills., • Ability to operate at a strategic and commercial level with minimal involvement in day-to-day operational delivery., • Strong understanding of market analysis, competitor benchmarking, and growth planning. Desirable • Experience working within a franchise or multi-site retail environment., • Understanding of branded food retail or hospitality business models. Qualifications • Degree in Business Management, Marketing, Finance, Hospitality Management, or a related discipline (or equivalent professional experience). What We Offer • Competitive salary package, • Opportunity to shape and lead commercial growth across a developing franchise business, • Exposure to multi-site strategy and future expansion opportunities, • Professional and supportive working environment