Registered Manager
2 days ago
Letchworth Garden City
Registered ManagerLocation: North Hertfordshire (with travel as required)Hours: Full-time, Monday-FridaySalary:£40,000 - £45,000 (DOE)Contract: Permanent About the RoleI am supporting a respected care provider in recruiting an experienced Registered Manager / Operational Manager to lead their Home Care and Supported Living services. This is an excellent opportunity to join a values-driven organisation focused on delivering high-quality, person-centred care and improving outcomes for individuals across the region.The successful candidate will provide strong leadership, ensure regulatory compliance, and drive continuous improvement across the service.Key ResponsibilitiesLeadership & Management • Provide visible, supportive leadership across staff teams., • Recruit, train, and develop a high-performing workforce., • Conduct supervisions, appraisals, and performance reviews., • Build a positive culture of openness, learning, and accountability., • Ensure excellent communication with families, staff, and professionals.Regulatory & Quality Compliance, • Maintain full compliance with CQC regulations and fundamental standards., • Lead on external inspections, audits, and governance processes., • Ensure care plans, risk assessments, and documentation remain accurate and up to date., • Act as Designated Safeguarding Lead, reporting concerns appropriately., • Oversee medication management, infection control, and health & safety.Service Delivery, • Ensure high-quality, person-centred care that promotes independence and choice., • Monitor care outcomes and implement improvement plans., • Maintain effective policies, procedures, and quality systems.Financial & Operational Oversight, • Manage service budgets effectively, monitoring expenditure and resources., • Lead staff rota planning and workforce utilisation., • Contribute to service development, occupancy, and growth., • Maintain accurate operational and financial records.Working With Others, • Lead recruitment, onboarding, and workforce planning., • Build productive relationships with external stakeholders and professionals., • Ensure multidisciplinary working is embedded across the service.Key Performance Indicators, • Positive CQC inspection outcomes., • High staff retention, engagement, and satisfaction., • Strong compliance and quality audit results., • Positive service user experiences and wellbeing outcomes., • Achievement of financial and occupancy targets.Person SpecificationEssential Qualifications & Experience, • Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards)., • Minimum 4 years' management/supervisory experience in a regulated care setting., • Experience in supported living and/or domiciliary care., • Strong understanding of CQC regulations and safeguarding processes., • Proven ability to lead and motivate teams., • Strong organisational, communication, and problem-solving skills., • Experience managing budgets., • Full UK driving licence.Skills & Attributes, • Excellent written and verbal communication., • Ability to maintain accurate, person-centred records., • Competence with digital care management systems., • Ability to build strong relationships with stakeholders., • Compassionate, person-centred, and committed to quality., • Proactive, adaptable, and improvement-focused.Values & BehavioursWe are seeking someone who:, • Champions dignity, respect, and person-centred care., • Works collaboratively with individuals, families, and partners., • Embraces continuous learning and constructive feedback., • Acts with empathy, integrity, and professionalism., • Strives for quality and improved outcomes for people. Please apply within