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  • Pub Manager
    Pub Manager
    3 days ago
    £45000 yearly
    Full-time
    London

    As Pub Manager, you'll have the opportunity to cultivate a welcoming atmosphere, driving success for our beloved historic Victorian pub while developing a dedicated team. From the moment you walk in, you'll lead with enthusiasm and commitment, ensuring both our customers and staff have a memorable and enjoyable experience. Our charming family-run pub in Tufnell Park is where tradition meets community spirit. Our pub is a cherished gathering spot for friends and family, offering everything from relaxed evenings over pints to lively events that celebrate local culture. Beyond our delightful food and drink, we pride ourselves on supporting local causes and creating a warm, inclusive environment for all who visit. OVERVIEW Main duties & responsibilities • Work with your business development manager and management team to grow pub sales, • Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers, • You will recruit & develop your team to ensure they have the knowledge needed to delight our customers, • Be a champion of brand standards & ensure customer & team safety at all times, • What we expect, • Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub, • You're great with people, and as a result, have great communication and leadership skills, • You’ll be business savvy, with a keen eye for P&L control, • You'll embrace individuality and care for others, your pub and the environment, • Previous success at General Manager level; from a hospitality, retail or other fast-paced background, and the right attitude and outlook is essential., • You're keen to learn and happiest when you are being challenged and succeed at something new The Role in Depth 1. OPERATIONAL MANAGEMENT: The pub manager ensures the smooth operation of the establishment on a day-to-day basis. This includes overseeing the opening and closing of the pub, managing the physical space, and ensuring all operational needs are met. Examples of this includes: • Daily Operations: Conduct daily checks, arrange necessary adjustments in the layout, and prepare the venue for service., • Maintenance Management: Regularly schedule maintenance checks and coordinate repairs as needed., • Regulatory Compliance: Stay updated and ensure compliance with health, safety, and other regulatory standards. Example: Ensuring all fire exits are clear and functioning during routine daily checks. 2. FINANCIAL MANAGEMENT The pub manager is responsible for all financial aspects, from budgeting and cost management to maximizing revenue and profitability. Examples of this includes; • Budgeting: Develop a detailed annual budget based on historical data and projected growth., • Cost Management: Monitor and control operational costs, including supplier expenses and utility bills., • Revenue Enhancement: Implement innovative pricing and promotional strategies to boost sales. Example: Introducing "happy hour" to increase early evening sales and customer turnout. 3.STAFF MANAGEMENT As Pub Manager, you will be responsible for hiring, training, and developing a motivated and efficient team. You are expected to lead by example, fostering a positive and inclusive work environment that encourages teamwork and respect. Effective scheduling and delegation of tasks will ensure smooth daily operations and optimal staff performance. You will also address any staff issues promptly and fairly, maintaining high morale and job satisfaction. Regular performance reviews and feedback sessions will be essential in helping your team grow and excel in their roles. Examples of this includes; • Recruitment: Identify staffing needs and recruit suitable candidates., • Training Programs: Design and implement training programs to enhance skills and ensure compliance with service standards., • Performance Monitoring: Conduct regular performance evaluations and provide feedback. Example: Implementing a monthly staff meeting to discuss operational updates, gather feedback, and provide ongoing training on customer service excellence. 4. CUSTOMER SERVICE Pub managers ensure high standards of customer service to maintain satisfaction and loyalty. Examples of this includes; • Service Standards: Establish and communicate clear service standards to all staff., • Customer Interaction: Directly engage with customers to gather feedback and manage complaints., • Loyalty Programs: Develop and maintain loyalty programs to encourage repeat business. Example: Implementing a feedback form that customers can fill out after their visit to gauge satisfaction levels. 5. MARKETING & PROMOTION The pub manager oversees marketing with the marketing team, to attract new customers and retain existing ones, creating promotional campaigns and managing the pub's public image. This will be partnership with the Marketing team. Examples of this includes; • Marketing Strategies: Develop targeted marketing strategies to attract different demographics., • Community Engagement: Build relationships with local businesses and community groups., • Online Presence Management: Oversee the management of social media accounts and online reviews. Example: Partnering with local breweries for special tasting events marketed through social media. 6.STOCK MANAGEMENT Effective stock management ensures the pub has the necessary supplies without overstocking, minimizing waste and costs. Examples of this includes; • Inventory Audits: Regularly perform audits to track stock levels and usage patterns., • Supplier Management: Negotiate terms with suppliers to ensure timely deliveries and fair prices., • Menu Management: Update the drink and food menus based on stock availability and customer preferences. Example: Rotating beer taps based on seasonal availability and popularity. 7. SAFETY & SECURITY Ensuring the safety and security of both patrons and staff is paramount, involving regular risk assessments and emergency planning. Examples of this includes; • Safety Protocols: Develop and enforce strict safety protocols, including regular staff training., • Security Measures: Implement necessary security measures, such as CCTV and staff security training., • Emergency Readiness: Regularly update and practice emergency response procedures. Example: Conducting bi-annual emergency drills with staff to ensure everyone knows their role in case of an emergency.

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  • IT Infrastructure/Project Manager (Fixed-Term Contract – 12 Months)
    IT Infrastructure/Project Manager (Fixed-Term Contract – 12 Months)
    5 days ago
    Full-time
    London

    Job Title IT Infrastructure/Project Manager (Fixed-Term Contract – 12 Months) Location London (Hybrid / On-site as required) Contract Type Fixed-Term Contract – 12 Months (Extendable by 6 months) Overview We are a growing small business embarking on a significant phase of technology modernisation and operational expansion. We are seeking an experienced IT Project Manager to lead the planning and delivery of multiple IT initiatives, including infrastructure modernisation, system upgrades, and the introduction of new technologies to support future growth. This is a hands-on role suited to someone comfortable working in a small-business environment, managing projects end-to-end while engaging closely with stakeholders, suppliers, and technical teams. Key Responsibilities Project Delivery & Governance  Lead end-to-end delivery of IT projects, ensuring scope, timelines, budget, and quality are met.  Define project plans, milestones, risks, dependencies, and success criteria.  Produce and maintain project documentation including business cases, RAID logs, and status reports.  Act as the primary point of contact for IT projects, liaising with internal stakeholders and third-party vendors. IT Infrastructure & Systems  Oversee improvements to existing IT infrastructure, including servers, storage, networks, backup, and security.  Support the stabilisation, optimisation, and documentation of current IT environments.  Manage refresh or replacement of legacy systems where required. New IT Systems & Cloud Strategy  Lead the setup of new IT systems to support business growth and operational efficiency.  Explore, assess, and recommend options to migrate appropriate systems to the cloud (e.g. Microsoft Azure or other platforms). Cloud & Modernisation  Experience assessing, planning, and supporting cloud migrations, with a focus on Microsoft Azure.  Exposure to Microsoft Azure, including services such as: o Azure App Services o Azure Networking (VNets, NSGs, connectivity concepts) o Azure Storage solutions  Understanding of hybrid environments, integrating on-premise infrastructure with cloud-based services.  Experience or working knowledge of CI/CD pipelines, using tools such as: o Azure DevOps o GitHub Actions  Comfortable working with IIS and Windows-based hosting environments, including deployment, configuration, and troubleshooting.  Ability to evaluate modernisation options from technical, operational, and cost perspectives, recommending pragmatic solutions suitable for a small business environment. Stakeholder & Vendor Management  Engage with business owners and department heads to translate business needs into technical deliverables.  Manage relationships with external suppliers, MSPs, and cloud service providers.  Support procurement activities, including vendor evaluation and contract management. Essential Skills & Experience Project Management  Proven experience delivering IT projects, ideally within small to medium-sized organisations.  Strong understanding of project delivery frameworks (PRINCE2, Agile, or hybrid approaches).  Ability to manage multiple workstreams in a fast-paced, evolving environment. IT Infrastructure  Solid understanding of IT infrastructure, including: o Windows Server / Wintel environments o Virtualisation platforms (e.g. VMware or equivalent) o Networking, storage, backup, and disaster recovery concepts  Experience working closely with infrastructure engineers or MSPs. Cloud & Modernisation  Experience with Microsoft Azure (App Services, Networking, Storage) and hybrid environments.  Knowledge of CI/CD pipelines (Azure DevOps, GitHub Actions).  Comfortable with IIS and Windows-based hosting.  Ability to assess and recommend practical modernisation and cloud migration solutions for small businesses. General  Strong communication and stakeholder management skills.  Commercial awareness and ability to balance technical solutions with business priorities.  Self-starter comfortable taking ownership and working with minimal supervision. Desirable Skills  Experience modernising legacy systems.  Knowledge of IT security best practices and compliance.  Exposure to SaaS platforms and modern application hosting models.  Previous experience working on fixed-term or transformation projects. What We Offer  Opportunity to play a key role in shaping the future IT landscape of a growing business.  Competitive, negotiable salary.  Project completion bonus linked to successful delivery.  Autonomy and visibility within the organisation.  Hybrid working flexibility (where applicable).

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  • Support Worker
    Support Worker
    10 days ago
    £12.21 hourly
    Full-time
    Uxbridge

    Job Purpose To provide high-quality learning, personal and wellbeing support to adults with learning disabilities and additional needs. The post holder will support service users to access education, community activities and life-skills programmes, promoting independence, dignity, inclusion, and positive outcomes in line with the Centre’s ethos, vision, and values. Ethos, Vision, and Values The post holder will: • Demonstrate and promote the Centre’s ethos, vision, and values, • Maintain a strong belief that students can and do achieve, • Respect service users as individual adults with rights, dignity, and autonomy, • Promote equality, diversity, and inclusive practice, • Act as a positive role model at all times Main Duties and Responsibilities Teaching and Learning Support • Engage with service users during lessons and break times, promoting independence and communication, • Follow guidance from the Class Lecturer and Senior Teaching Aide to reinforce learning and support individual targets and destinations, • Prepare learning environments for internal and external activities, ensuring resources are available and cleared appropriately, • Create learning resources under guidance using Microsoft Office 365 and specialist software following training, • Encourage progression towards employment, community participation and independent living, • Promote self-reliance, self-regulation, and increased self-esteem, • Support a wide range of curriculum activities, including community-based learning, swimming, sports, and trampolining., • Promote the use of ICT in learning, including tablets (iPads) and internal systems, • Following training, support the consistent use of hi-tech communication aids and assistive technology, • Record service users progress using written observations, photographs, and videos, contributing to ongoing and end-of-term evaluations, • Support basic skills programmes for individuals and small groups, including in community settings, • Provide physical support where required, including mobility, wheelchair use, personal and intimate care and responding to emergencies Positive Behaviour Support • Support service users with a range of needs, including behaviours of concern, • Understand, implement, and contribute to Personal Support Plans (PSPs), • Collect, record, and share relevant data as requested, • Support participation in meaningful activities by:, • Ensuring at least one activity is always available, • Encouraging participation in essential but less preferred tasks using motivation and rewards, • Introducing new activities to broaden choice, • Supporting skill development for increased independence, • Maintaining a balanced and varied programme of activities Safe, Consistent and Predictable Environments • Use strategies such as visual timetables and social stories, • Support structured routines and informed choices, • Identify and reduce environmental factors that may contribute to challenging behaviour, • Support service users to cope with unfamiliar or challenging environments Nursing, Medical and Personal Care • Support service users’ health and wellbeing by following individual care and medical plans, • Undertake basic first aid and administer PRN medication (e.g., EpiPen) following training, • Provide personal and intimate care with dignity, respect, and sensitivity Therapy and Physical Support • Support manual handling needs in line with individual guidelines, including walking support, wheelchair use and hoists, • Implement individual programmes under guidance from the Integrated Services Team, including:, • Communication guidelines, • Eating and drinking plans (following training and sign-off), • Physiotherapy programmes, • Contribute to multi-disciplinary discussions regarding service users progress and provision Safeguarding, Compliance and Professional Responsibilities • Safeguard and promote the welfare of all service users and report concerns in line with safeguarding procedures, • Follow key documentation including Risk Assessments, Care Plans, PSPs, and Behaviour Support Plans, • Adhere to Health and Safety policies at all times, • Participate in training and professional development, • Promote and follow all Centre policies, including Safeguarding, Equality & Diversity and Health & Safety, • Work flexibly, • Undertake other duties of a similar nature as required by the principal

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  • Compliance Officer
    Compliance Officer
    17 days ago
    £12.75 hourly
    Part-time
    London

    About Us: Pine Herbals UK is a growing e-commerce business selling household products online, primarily via eBay. We pride ourselves on quality, compliance, and excellent customer service. Role Summary: We are seeking an experienced Authorising Officer to oversee financial approvals, compliance, and operational controls for our online business. This hybrid part-time role allows flexible working both remotely and on-site, ensuring transactions, supplier arrangements, and listings comply with UK regulations and company policies. Key Responsibilities: 1.Authorise financial transactions: supplier payments, refunds, chargebacks, and marketplace fees 2.Review and approve invoices, contracts, and documentation 3.Ensure compliance with UK e-commerce regulations and eBay policies 4.Maintain accurate records of approvals and audits 5.Identify and escalate operational or financial risks 6.Support internal controls and governance Requirements: 1.5+ years’ experience in authorising, compliance, finance, or governance 2.Experience in e-commerce or online retail, preferably household products 3.Understanding of UK consumer law, online trading regulations, and financial controls 4.Strong analytical, organisational, and communication skills 5.Ability to work independently, remotely, and on-site 6.Proficient in Microsoft Office Desirable: 1.Professional certification in finance, compliance, or related field 2.Knowledge of VAT, HMRC, and online marketplace compliance What We Offer: 1.Flexible hybrid working arrangements 2.Competitive hourly rate (£12.75/hour) 3.Opportunity to support a growing UK e-commerce business

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  • Interior Designer
    Interior Designer
    19 days ago
    £42000–£45000 yearly
    Full-time
    Barking

    As an Senior Interior Designer / Project Lead need to do *Lead and manage interior design projects from concept to completion, ensuring delivery within agreed scope, budget, and programme. *Develop design concepts, space planning, layouts, FF&E selections, and detailed interior schemes for hospitality, commercial, and residential projects. *Prepare and oversee technical drawings, specifications, schedules, and design documentation in line with UK building regulations and industry standards. *Coordinate and manage multidisciplinary consultants, including architects, M&E engineers, structural engineers, lighting designers, and contractors. *Act as project lead, conducting site visits, monitoring progress, resolving design and technical issues, and ensuring quality control during construction. Liaise directly with clients and stakeholders, presenting design proposals, managing approvals, and incorporating feedback throughout project stages. *Manage procurement processes, supplier coordination, and installation of finishes, furniture, lighting, and fittings. *Ensure compliance with health & safety regulations, planning requirements, and statutory approvals. *Use advanced design and visualisation tools such as 3ds Max, AutoCAD, and Adobe Creative Suite to produce high-quality drawings and presentations. *Mentor and support junior designers, reviewing work outputs and providing technical and creative guidance. *Monitor project costs and timelines, assisting with budget control, value engineering, and risk management. *Deliver projects that align with brand identity, sustainability goals, and client brief requirements.

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  • Qualified Accountant
    Qualified Accountant
    20 days ago
    £60000–£62000 yearly
    Full-time
    London

    Job Summary We are seeking a detail-oriented and experienced Accountant to join our financial team. The successful candidate will be responsible for managing financial records, preparing reports, and ensuring compliance with relevant regulations. This role offers an excellent opportunity to utilise your expertise in various accounting software and financial management practices within a dynamic organisation. The ideal applicant will possess strong analytical skills, proficiency in accounting tools such as QuickBooks, Sage, Xero, and PeopleSoft, and a commitment to accuracy and confidentiality. Responsibilities Prepare and maintain accurate financial statements and reports using accounting software including QuickBooks, Xero, Sage, and PeopleSoft Manage accounts payable and receivable processes efficiently Reconcile bank statements and ensure the integrity of financial data Assist with budgeting, forecasting, and financial planning activities Support month-end and year-end closing procedures Ensure compliance with statutory requirements and internal policies Provide mentorship to junior team members and support training initiatives in financial management practices Collaborate with external auditors during audits and provide necessary documentation Monitor cash flow and assist in financial risk assessments Maintain organised records of all financial transactions for audit purposes Qualifications Proven experience as an Accountant or in a similar role within the financial services sector Proficiency with accounting software such as QuickBooks, Sage, Xero, PeopleSoft, or equivalent systems Strong understanding of financial management principles and accounting standards Excellent organisational skills with attention to detail Ability to analyse complex financial data accurately Experience in mentoring or supporting team members is desirable Relevant professional qualifications (e.g., ACCA, CIMA) are preferred but not essential Strong communication skills and the ability to work independently as well as part of a team

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  • Cleaning & Hygiene Services Manager
    Cleaning & Hygiene Services Manager
    23 days ago
    Full-time
    London

    Fresharoo is looking to hire an experienced, bilingual (English/Spanish) Cleaning & Hygiene Services Manager to oversee multi-site cleaning operations, lead frontline teams, and ensure high standards of hygiene, safety, and service delivery across our locations. This role is ideal for a hands-on leader with strong operational, people-management, and supplier management experience who thrives in fast-paced, multi-site environments and can communicate effectively with diverse teams and stakeholders. Key Responsibilities • Manage cleaning and hygiene operations across multiple locations, ensuring consistent service delivery, operational efficiency, and adherence to agreed standards., • Lead, motivate, and manage supervisors, cleaning teams, and subcontractors, providing clear direction, coaching, and performance feedback., • Set, monitor, and report on KPIs and SLAs, implementing corrective actions to maintain service quality and contractual compliance., • Ensure full compliance with health & safety, COSHH, and regulatory requirements, including risk assessments, incident reporting, and staff training., • Oversee procurement of cleaning materials, equipment, and outsourced services, ensuring cost-effectiveness, quality, and compliance with safety standards., • Manage supplier relationships and contracts, negotiating terms, monitoring service delivery, and driving continuous improvement., • Conduct regular site inspections, audits, and performance reviews, identifying risks and implementing improvement plans., • Control operational budgets, track spend, identify efficiencies, and deliver services within agreed financial targets., • Drive service improvements and operational excellence through best practices and process optimisation., • Communicate effectively with clients, internal stakeholders, and frontline teams to maintain strong working relationships. Skills & Experience • Proven experience in cleaning, hygiene, or facilities services management, ideally across multiple sites or contracts., • Demonstrated experience managing and leading teams, including supervisors and frontline staff., • Bilingual English/Spanish with the ability to communicate effectively with diverse teams and stakeholders., • Strong knowledge of health & safety legislation, COSHH, and compliance standards., • Experience managing suppliers, service contracts, and operational budgets., • Excellent organisational, planning, and time-management skills., • Strong written and verbal communication skills.

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  • Project Manager
    Project Manager
    23 days ago
    £42000 yearly
    Full-time
    Strand and Whitehall, London

    Job Title: Project Manager (Construction) Location: London Job Type: Full-Time, Permanent Salary: £42,000 per year About Us: We are a leading construction company committed to delivering high-quality projects on time and within budget. With a strong reputation in the industry, we are looking for a motivated and experienced Project Manager to join our team. This is an exciting opportunity for someone who is passionate about construction, has excellent leadership skills, and is ready to take ownership of key projects. Responsibilities: Oversee the planning, execution, and delivery of construction projects from start to finish, ensuring adherence to timelines, budget, and quality standards. Manage day-to-day operations of construction sites and coordinate with subcontractors, suppliers, and clients. Develop and maintain project schedules, ensuring that all milestones are achieved on time. Liaise with clients, ensuring clear communication, and providing regular updates on project progress. Ensure compliance with health, safety, and environmental regulations at all times. Identify potential risks and issues and proactively resolve them to ensure the success of the project. Manage project budgets, including estimating costs, tracking expenses, and ensuring cost-efficiency. Lead and mentor project teams, ensuring they are motivated and working towards common goals. Maintain and foster positive relationships with stakeholders, including clients, contractors, and vendors. Manage project documentation and ensure all records are up to date and compliant with company standards. About You: Proven experience as a Project Manager within the construction industry. Strong knowledge of construction processes, techniques, and safety standards. Ability to manage multiple projects simultaneously and deliver results on time and within budget. Excellent communication and interpersonal skills. Strong leadership qualities with the ability to motivate and guide a team. Good problem-solving skills and the ability to make sound decisions under pressure. A proactive approach to managing risks and solving problems. Experience in managing project budgets and financial reports. Relevant qualifications (e.g., Project Management certification, Construction-related degree) or equivalent work experience. Proficiency in project management software and tools. Benefits: Competitive salary of £42,000 per year. Opportunity to work with a dynamic and growing team. Career development and progression opportunities. Health and safety-focused work environment. Benefits package, including pension and paid leave.

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  • Solicitor
    Solicitor
    1 month ago
    Full-time
    London

    Title: Supervising Solicitor / ABS & SRA Compliance Lead (Consultancy) Location: Flexible / Hybrid (UK) Overview We are seeking an SRA-regulated Solicitor (minimum 3 years’ PQE) to work with our company on the registration of the business as an Alternative Business Structure (ABS) and to provide ongoing legal supervision. The role includes acting as a supervising solicitor for SQE Qualifying Work Experience (QWE) over a two-year period and supporting the company in meeting its regulatory and compliance obligations under the SRA framework. This is a long-term, flexible engagement, suitable for an experienced solicitor seeking consultancy or part-time regulatory work. Key Responsibilities • Advise on and support the SRA ABS application and licensing process, • Assist in establishing compliant governance and regulatory structures, • Provide supervision of legal work within the business, • Act as supervising solicitor for SQE Qualifying Work Experience (QWE) in accordance with SRA requirements, • Review work, provide guidance, and confirm competence development, • Qualified Solicitor of England & Wales, • SRA registered and in good standing, • Minimum 3 years’ post-qualification experience, • Solid understanding of SRA regulation and professional obligations, • Willingness to supervise and certify QWE, • Previous experience with ABS structures, • Experience in compliance, supervision, or training roles, • Part-time or consultancy basis, • Competitive remuneration, aligned with regulatory responsibility, • Long-term collaboration opportunity

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  • Management Consultant and Business Analyst
    Management Consultant and Business Analyst
    2 months ago
    Full-time
    London

    🌟 We’re Hiring! Join Our Team at M&N Education 🌟 📍 London, United Kingdom 💼 Full-Time 🔍 Position: Management Consultant and Business Analyst • Location: London, United Kingdom, • Department: Business Management, • Employment Type: Full-Time, • Salary: Negotiable (Based on experience), • Sponsorship Available Role Overview The Management Consultant and Business Analyst will provide strategic, analytical, and advisory support to senior management to drive business growth, operational efficiency, and regulatory compliance within the education consultancy sector. The role focuses on business analysis, performance optimisation, market expansion strategy, and data-driven decision-making, in accordance with UK regulatory and ethical standards. 💡 What You’ll Do: • Advise senior management on business expansion strategies, including new markets, partnerships with universities, colleges, and training providers., • Develop strategic plans to improve student recruitment pipelines, conversion rates, and service delivery efficiency., • Creating in-depth reports and presentations on a business’s processes and suggest solutions to business challenges., • Reviews and recommend improvements in admissions support, visa guidance workflows and client management systems., • Support in policy development, risk management, and compliance planning related to education consultancy operations., • Design and manage business analytics frameworks to track KPIs such as student enquiries, application success rates, offer-to-enrolment ratios, and partner performance., • Assessing the current market landscape and evaluate the potential new market opportunities for the business., • Collect data from CRM systems, marketing platforms, and internal databases to analyse the company’s month to month growth also to provide forecasts and expectations., • Produce advanced analytical reports, dashboards, and forecasts to support strategic decisions., • Evaluate the financial and operational impact of marketing campaigns and recruitment strategies., • Maintain a fruitful relationship with institutional partners such as Universities, Colleges, Training providers to keep the contract secured, • Maintain relationship with current B2B partners in order to increase the application volume, also develop new B2B partners onboarding, • Developing new ideas to increase direct recruitment by using Digital platform such as Meta and Google Ad, • Keep the company up to date with in the educational regulations institutional policies and ethical practice., • Plan and represent the company in Institutional Fair, Webinar, Event and Open days, • Implement a smooth admission process within a chain of communication to maximize the conversion.

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  • Credit Controller
    Credit Controller
    2 months ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Deputy Catering Manager NHS
    Deputy Catering Manager NHS
    2 months ago
    £20.87 hourly
    Full-time
    London

    We are looking for an enthusiastic and experienced Deputy Catering Manager to join our catering team at a bustling NHS Hospital in the N18 area. This pivotal role involves supporting the Catering Services Manager in managing daily operations to ensure the delivery of high-quality, safe, and efficient catering services to patients, staff, and visitors. Key Responsibilities • Assist in the effective management of all hospital catering operations., • Lead and manage a team of 10 staff, including 3 chefs, on a daily basis., • Ensure compliance with all food hygiene, safety, quality, and nutritional standards., • Foster a strong health and safety culture through well-established systems, policies, procedures, and regular risk assessments., • Oversee retail catering outlets and contribute to monthly trading accounts., • Drive continuous improvement and support initiatives to boost sales across retail outlets., • Maintain high service standards for staff, patients, and visitors. Person Specification Knowledge • Essential: Working knowledge of a production kitchen, understanding of HACCP principles, and strong financial awareness., • Desirable: Knowledge of trading sheets (profit & loss). Experience • Essential: Experience in planning, organising, and controlling resources and proven supervisory experience. Qualifications • Essential: City & Guilds 706/1 & 2 or equivalent/higher qualification, Level 3 Food Safety, Level 3 Management Qualification, Level 3 Allergen Training. If you are passionate about delivering high-quality catering services in a healthcare environment and possess the skills and experience we seek, we would love to hear from you!

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