Bakery Shop assistant
19 hours ago
London
Key Responsibilities Customer Service & Sales • Welcome every customer with a friendly and professional attitude., • Actively recommend products and encourage additional purchases., • Upsell and cross-sell products, including bread, bofrot, cakes, chin chin and pastries., • Build strong relationships with regular customers., • Promote special offers, party packs, platters and new products., • Handle customer enquiries, orders and complaints professionally. Shop Operations • Ensure shelves and displays are fully stocked, organised and attractive., • Monitor product availability and communicate stock requirements., • Accurately process cash, card and other payments., • Maintain accurate records of sales and customer orders., • Monitor remaining stock and report unsold products at the end of each day., • Work closely with the office and production teams to maintain product availability. Cleanliness & Food Safety • Maintain excellent shop hygiene and presentation., • Follow food safety, allergen and hygiene procedures., • Complete daily cleaning checklists., • Ensure products are stored, displayed and handled correctly., • Follow stock rotation and shelf-life procedures. What We’re Looking For • Previous retail, bakery or food service experience is preferred., • Excellent communication and customer service skills., • A confident, proactive approach to selling., • Reliable, punctual and hardworking., • Ability to work independently and as part of a team., • Strong attention to detail and cleanliness., • Willingness to learn about our products and Ghanaian bakery heritage., • Someone who takes initiative without constantly being instructed. What Success Looks Like We want our Shop Sales Assistants to help us: 1. Increase daily shop sales through excellent service and upselling., 2. Encourage repeat visits and build customer loyalty., 3. Reduce unnecessary product waste., 4. Maintain excellent cleanliness and presentation., 5. Ensure customers leave with a positive impression of Uncle John’s Bakery. Why Join Us? You’ll be joining a growing family business with a proud history, a loyal customer base and ambitious plans for the future. We value employees who take ownership, contribute ideas and genuinely care about the success of the business.