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Senior administrator jobs in United Kingdom

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The Ivy Asia - St Paul's
Senior Receptionist
18 hours ago
£15–£17 hourly
Full-time
London
SENIOR RECEPTIONIST Behind the striking interiors and vibrant atmosphere of The Ivy Asia St Paul's is a destination where exceptional service and warm hospitality come together. We are looking for an experienced, confident, and organised Senior Receptionist to lead our reception operation. This is a key role within the management team, responsible for running a busy reservations book, leading the reception team, and ensuring a seamless guest experience throughout service. Benefits & Rewards • 50% staff discount for you and up to 3 friends, • Staff meals during every shift, • Refer a Friend bonus scheme, • Career development and training opportunities, • Additional holiday allowance with length of service, • Your birthday off – guaranteed, • Cycle to Work Scheme, • Discounts on gyms, retail, travel, and wellbeing services The Role As Senior Receptionist, you will: • Take ownership of the reservations book during busy services, • Manage reservations, guest enquiries, walk-ins, and special requests, • Use reservation systems such as SevenRooms, OpenTable, or similar platforms, • Lead, support, and motivate the reception team, • Coordinate seating plans with management to maximise service flow and guest experience, • Handle VIP guests and resolve guest concerns professionally, • Maintain reception standards, stock control, and daily administrative tasks, • Support training and development within the reception team About You You'll have: • Previous experience in a senior reception or reservations role within hospitality, • Experience managing a busy reservations book, • Strong knowledge of SevenRooms, OpenTable, or similar systems, • Experience leading a team in a fast-paced environment, • Excellent communication, organisation, and problem-solving skills, • A genuine passion for hospitality and delivering exceptional guest experiences At The Ivy Asia St Paul's, we celebrate individuality, support development, and create an environment where our teams can thrive. If you're ready to take the next step in your hospitality career, we'd love to hear from you.
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4 Highams Hill, Crawley, England, RH11 8BS
Customer Relations Manager
4 days ago
Full-time
London
Main Duties and Responsibilities • Manage and develop ongoing relationships with key clients and policyholders of Belgravia Indemnity Service, acting as the primary point of contact for policy, renewal, and escalated queries on E ASher Ltd's behalf., • Act as liaison between E A Sher Ltd's administrative/support staff, Belgravia Indemnity Service's insurers and underwriters, and clients to ensure policies, renewals, and claims are administered to the standard and timescale expected., • Lead, supervise, and develop a team of customer relations/client service staff employed by E A Sher Ltd, setting objectives, monitoring performance, and providing coaching and training., • Design and implement customer service policies, standards, and procedures to ensure consistent, professional handling of client queries across phone, email, and in-person channels., • Investigate and resolve escalated client complaints (e.g. relating to policy administration, claims handling, renewals, or service quality) promptly and effectively, identifying root causes and implementing corrective actions to prevent recurrence, in line with FCA complaint-handling requirements applicable to Belgravia Indemnity Service., • Monitor client satisfaction through feedback, surveys, and key performance indicators, and use findings to drive continuous improvement., • Analyse client accounts and policy/renewal data to identify trends, risks, and opportunities for improved retention and growth of the client base., • Liaise closely with E A Sher Ltd's administrative and consultancy teams and Belgravia Indemnity Service's compliance, claims, and underwriting functions to ensure client needs and feedback inform service delivery., • Manage and maintain the CRM system used to support Belgravia Indemnity Service's client base, ensuring data accuracy and effective use of reporting tools., • Prepare regular reports for E A Sher Ltd's senior management on client relations performance, complaint trends, and service levels., • Support policy/account reviews and renewal negotiations with key clients, working to protect and grow account value on behalf of Belgravia Indemnity Service., • Ensure compliance with FCA regulatory requirements, Treating Customers Fairly (TCF) principles, data protection legislation (UK GDPR), and internal policies of both E A Sher Ltd and Belgravia Indemnity Service in all client-facing activity., • Manage departmental budgets and resources as required. Person Specification Essential • Proven experience in a customer relations, account management, or client relationship role, with some experience of managing or supervising staff., • Strong written and verbal communication skills., • Excellent problem-solving skills and the ability to manage escalated or sensitive issues diplomatically., • Proficient in CRM software and Microsoft Office applications., • Strong organisational skills with the ability to manage competing priorities., • Good understanding of customer service best practice and data protection requirements. Desirable • Bachelor's degree in business, Marketing, Communications, or a related field (or equivalent experience)., • Experience within insurance broking, underwriting support, or financial services., • Working knowledge of FCA regulatory requirements for insurance intermediaries, including complaint handling and Treating Customers Fairly (TCF)., • Professional qualifications such as Cert CII (or working towards) are an advantage. Skills • Leadership and team management, • Relationship building and stakeholder management, • Analytical and data-driven decision-making, • Negotiation and conflict resolution, • Attention to detail
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Caprice Holdings
Head Waiter / Waitress
5 days ago
£17–£19 hourly
Full-time
Richmond
Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.
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Hosco
Procurement Manager
5 days ago
Full-time
London
The Ascott Limited UK Corporate Office is seeking a qualified, experienced and capable Procurement Manager to become part of our Procurement team, supporting our properties. Reporting to the Procurement Director, being responsible for the purchase of goods and services to ensure that the Group's European lodging sites operational needs are met. As the Procurement Manager , you will be responsible for: Purchasing goods, materials, components and/or services in line with specified cost, quality and delivery targets Identifying and evaluating potential suppliers, developing strategies, and negotiating contracts to secure the best possible prices and terms Creating long-term plans for specific categories of goods and services Preparing reports on procurement activities, analysing data to identify trend Collaborating with various departments within our properties to understand their procurement needs and ensure those needs are met Sourcing environmentally friendly products and services Ensuring contracts are properly managed and adhered to, including renewals and performance monitoring Managing inventory levels to optimize stock turnover and minimize holding costs Staying informed about market trends, new products, and potential suppliers to identify opportunities for improvement and innovation Conducting cost analysis, setting benchmarks, and identifying opportunities to reduce costs without compromising on quality Building and maintaining strong relationships with key suppliers, ensuring timely delivery of goods and services, and resolving any issues that may arise Assess tenders and quotations from potential suppliers Prepare required documents in line with final negotiations with selected suppliers and in line with organizational targets and requirements. To be successful in the role of Procurement Management , we require: Bachelor's degree in a related field (e.g., supply chain management, business administration and/or finance) Proven experience in Procurement and Strategic sourcing, preferably within the hospitality industry Strong negotiation, communication, and relationship management skills Proficiency in relevant software and tools, such as procurement systems and Microsoft Office Suite Excellent analytical and problem-solving skills Strong communication (written/spoken) English & French at business level Ability to work independently and as part of a team Minimum 8 years of experience of relevant working experience in purchasing Background and or experience within technical services purchasing (vendor management, contractor’s, hard services) Certification from Chartered Institute of Purchasing & Supply (CIPS) a plus Experience in integration activities and change management. This is your opportunity to be part of our team as a Procurement Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Recruitment Referral Incentive Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Multilingual, Negotiating skills, Organisation Skills, Attention to Detail, Problem Solving
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Tally & Associates Legal Services Limited
Newly Qualified (NQ) Solicitor
8 days ago
Full-time
London
Newly Qualified (NQ) Solicitor Practice Areas: Special Educational Needs & Disabilities (SEND), Housing, Welfare Benefits, Social Care & Deputyship Law Location: Central London Working Model: Hybrid – 3 days in the office, 2 days from home. Salary: £35,000 basic salary + uncapped performance bonus On-Target Earnings: £48,000+ per annum Experience: Newly Qualified Solicitor – previous specialist experience in our practice areas is not essential Funding Model: 100% privately funded practice – no legal aid caseload Progression: A growth role in an expanding firm, with a clear route towards senior responsibility for a practice area and, in time, a role in the leadership of the firm. About the Firm We are a highly specialised London law firm dedicated to protecting the rights, welfare and interests of vulnerable individuals, children and families. Our work focuses on Special Educational Needs and Disabilities (SEND), housing, welfare benefits, social care and deputyship matters, including civil litigation, administrative law, tribunal proceedings and Court of Protection work. We operate on a 100% privately funded basis and do not undertake legal aid work. This enables us to maintain focused caseloads and provide a high standard of individual attention, strategic advice and client care. We are a growing practice. This role has been created because our caseload is expanding and the person we appoint will help shape how the firm develops over the coming years. The Opportunity. We are looking for a motivated and compassionate Newly Qualified Solicitor. You do not need extensive previous experience in SEND, housing, welfare benefits, social care or deputyship law. We are interested in potential, strong legal foundations, excellent communication skills and a genuine willingness to learn. The successful candidate will receive structured training, close senior supervision and increasing responsibility as their experience develops. This is intended to be a long-term career opportunity for a solicitor who wants to develop strong technical expertise while gaining meaningful experience across several specialist and closely connected areas of law. Because our practice areas are so closely connected, a single client or family will often have needs across several of them. A SEND matter may reveal a housing problem, a welfare benefits entitlement or the need for a deputyship. We want a solicitor who learns to see the whole picture of a client’s circumstances, not just the matter in front of them and who is trained from the outset to identify where the firm can properly help further. Key Responsibilities As your experience develops, your responsibilities will include: * Managing a privately funded caseload under close senior supervision; * Advising individuals and families on SEND, housing, welfare benefits, social care and deputyship matters; * Providing clear, compassionate and professional client care; * Drafting legal correspondence, representations, applications, witness statements and other formal documents; * Preparing grounds and supporting documentation for tribunal appeals; * Preparing cases for First-tier Tribunal and county court proceedings; * Undertaking advocacy and representation where appropriate to your experience; * Conducting legal research and contributing to case strategy; * Maintaining accurate time recording and effective file management; and * Developing commercial awareness and working towards agreed billing objectives. • Taking ownership of your matters from first enquiry to conclusion, so that each client has a single, reliable point of contact;, • Identifying, within your existing matters and client relationships, further areas in which the firm can properly assist and opening those matters in consultation with senior colleagues;, • Contributing to the growth of the firm by developing referral relationships, attending relevant events and helping to build the firm’s profile in its specialist areas; and, • Playing an active part in the day-to-day running of the practice, including improving precedents, processes and compliance systems and taking on defined operational responsibilities as the firm grows. Billing Target & Support As your experience, confidence and caseload develop, you will work towards an annual billing target of £180,000. We recognise that an NQ solicitor requires time, training and support to develop a sustainable caseload. You will therefore receive close senior supervision and structured technical training as you progress. The billing target provides transparency around performance expectations while creating a clear link between individual performance and financial reward. Fees generated on matters you have identified within existing client relationships, or on clients you have introduced to the firm, count fully towards your target. Bringing work in is therefore rewarded through the same bonus structure as doing the work. Salary & Uncapped Performance Bonus Guaranteed Basic Salary £35,000 gross per annum Your basic salary is guaranteed and is not dependent upon achieving the annual billing target. On-Target Performance Bonus The firm operates a transparent performance bonus structure. For qualifying annual fees up to the £180,000 target, the bonus is calculated at 10% of net qualifying fees, after deduction of: * £35,000 basic salary; and * £15,000 fixed annual office cost allocation. At £180,000 in qualifying annual fees, this produces: £35,000 basic salary + £13,000 performance bonus = £48,000 total annual earnings. Over-Performance Bonus Performance above the £180,000 annual threshold is rewarded at a higher rate. Qualifying fees above £180,000 attract an additional 15% bonus, without the £35,000 salary or £15,000 office cost deductions being applied again to those additional fees. There is no upper cap on the over-performance bonus. By way of illustration, qualifying fees of £220,000 in a year would produce total earnings of £54,000 (£35,000 basic salary + £13,000 target bonus + £6,000 over-performance bonus). Comprehensive Specialist Training We recognise that an NQ solicitor is at the beginning of their professional career. You will therefore receive structured training and supervision across our principal practice areas. Training will include: * SEND law, including EHCPs, annual reviews, mediation and First-tier Tribunal appeals; * Housing law and relevant civil and administrative law procedures; * Welfare benefits and associated appeals; * Social care law and disputes involving statutory services; * Deputyship and Court of Protection work; * Legal research, case strategy and professional drafting; * Client interviewing and case management; * Tribunal and court preparation; and * Advocacy and representation. • Identifying related legal needs across our practice areas: for example where a SEND matter also raises housing, welfare benefits, social care or deputyship issues and opening further matters where it is in the client’s interests;, • Business development for a specialist practice, including building referral relationships with schools, SENCOs, charities, parent and carer groups, advocates and other professionals; and, • The running of a modern law practice: file management systems, precedents, time recording, compliance and the commercial management of a caseload. You will initially work closely with senior members of the firm and will take on greater responsibility and independence as your knowledge, skills and confidence develop.
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Hosco
Operations Graduate
6 days ago
Full-time
London
OPERATIONS GRADUATE - LONDON HQ As Operations Graduate, you’ll support the teams behind the scenes that keep our properties running smoothly and our guest experiences exceptional across edyn’s portfolio of brands. Working closely with property teams and central functions, you’ll gain hands-on experience across operational performance, reporting, process improvement, and service delivery. You’ll help monitor performance, support operational initiatives, maintain standards, and identify opportunities to make the way we work even better. This role is perfect for someone who is curious, organised, and enjoys understanding how things work. Combining analytical thinking with a proactive approach, you’ll play an important part in supporting our operations function and contributing to the continued growth of our hospitality business. This role is based five days a week in our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Coordination & Administration Support the coordination of operational activities between Head Office and property teams. Assist in maintaining central operational procedures, policies, and process documentation. Monitor the completion of operational actions and follow up with relevant stakeholders where required. Support the rollout of new operational initiatives, tools, and ways of working across the portfolio. Performance Monitoring & Reporting Assist in preparing daily, weekly, and monthly operational performance reports for senior management. Consolidate data from multiple properties and systems to support business reviews and operational decision-making. Monitor key operational metrics, identify trends, and escalate potential risks or performance issues where appropriate. Support the preparation of presentations, dashboards, and analysis for operational meetings and reviews. Cross-Functional Stakeholder Support Work closely with Finance, Commercial, HR, Technology, and other central functions to support operational priorities. Provide operational information and administrative support for cross-functional projects and initiatives. Assist property teams with queries relating to operational processes, reporting requirements, and system usage. Build effective working relationships with stakeholders across the business. Compliance & Governance Support Assist with the coordination of operational compliance activities, including audit tracking and policy adherence. Maintain records of compliance actions and ensure documentation is complete and up to date. Support the monitoring of operational standards and governance requirements across multiple jurisdictions. Ensure operational activities are carried out in line with company policies and relevant regulatory requirements. Continuous Improvement & Projects Participate in operational improvement projects and strategic business initiatives. Help identify opportunities to improve efficiency, standardise processes, and enhance operational effectiveness. Support the testing, implementation, and review of new systems, reporting tools, and operational processes. Contribute ideas and feedback to support the ongoing development of the Central Operations function. THE FIRE YOU CARRY You will be self-motivated, organised, and outcome-focused, looking to achieve all metrics and expectations set in terms of task delivery. Strong attention to detail and the ability to manage multiple priorities effectively. Excellent communication and interpersonal skills, with the confidence to work with stakeholders across different functions and levels of the business. Strong analytical and problem-solving skills, with the ability to interpret operational data and identify insights. A proactive approach to learning and continuous improvement MS Office skills, particularly Excel, Word, and PowerPoint. YOUR PROVEN TRACK First-class or Upper Second-Class Honours degree in Business Management, Operations Management, Hospitality Management, or a related field. Previous internship, placement, or work experience in operations, business support, consulting, or hospitality is desirable. Experience working in a multi-site, hospitality, or service-based organisation WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
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Berenice London Ltd
Part-Time Business Operations & Marketing Assistant
17 days ago
£800–£1200 monthly
Part-time
London
Part-Time Business Operations & Marketing Assistant Hybrid – Ealing, London | Approximately 2 days per week Berenice London is a growing luxury bespoke wig company based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Business Operations & Marketing Assistant to work closely with our founder and help keep the day-to-day organisation of the business running smoothly. This is a varied role within a small, growing business. It would suit someone who loves organisation, systems, customer communication and taking responsibility for making sure things actually get done. You will work directly with the founder and coordinate with our existing team, including our social media/content team and external digital marketing partners. What you'll be helping with Customer communication & administration • Monitoring and organising customer emails, • Responding to routine customer enquiries in a warm and professional way, • Making sure new enquiries and leads are followed up, • Flagging important enquiries that require the founder's personal attention, • Keeping customer information accurate and up to date in Zoho, • Helping manage customer communications throughout their journey with us, • Sending and coordinating appropriate client updates, • Helping with invoices and monitoring customer payments CRM & automations • Taking day-to-day ownership of our GoHighLevel CRM, • Manually maintaining customer tags and ensuring customers enter the correct follow-up journeys, • Monitoring existing automations and identifying anything that needs improving, • Helping review, rewrite and organise automated customer emails, • Coordinating technical GoHighLevel changes with our external digital team, • Checking that leads and customers are not falling through gaps Calendly & appointments • Taking ownership of our Calendly system, • Managing availability, appointment types and booking journeys, • Helping with cancellations and rescheduling, • Making sure automated appointment communications are accurate and working properly Business & client operations • Helping maintain an organised overview of active customer orders, • Keeping track of important stages, deadlines and customer updates, • Helping make sure information moves correctly between consultations, customer records and production, • Helping coordinate routine communication with suppliers and external team members, • Keeping track of outstanding jobs and making sure they are followed through, • Helping develop simple systems and processes as the business grows Marketing coordination • Working alongside our existing social media/content team member, • Helping plan marketing priorities and newsletter ideas, • Keeping newsletters and marketing activities moving on schedule, • Making sure the founder records planned Instagram/video content, • Coordinating with our external advertising, CRM and SEO partners, • Helping monitor leads, bookings and sales conversions, • Producing a simple overview of marketing performance so we understand what is generating enquiries and customers, • Helping identify improvements needed across our website and customer journey The person we're looking for You do not need to be a senior manager or have years of management experience. We are looking for someone who is: • Extremely organised, • Proactive and good at noticing what needs doing, • Comfortable taking ownership of tasks and following them through, • Tech-confident and comfortable learning new systems, • Excellent at written English, • Warm and professional when communicating with customers, • Able to work independently, • Comfortable coordinating with different team members and suppliers, • Good at keeping track of lots of small moving pieces, • Happy working closely with a founder in a small business, • Confident reminding and chasing the founder when something is needed!, • Interested in improving systems rather than simply completing individual tasks Experience with CRM systems, email marketing, GoHighLevel, Zoho or Calendly would be an advantage, but experience with every platform is not required. Being organised, intelligent, proactive and willing to learn is more important to us. The role Part-time – approximately 2 days per week We envisage this being a hybrid role, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the responsibilities and hours to grow over time. This is an opportunity to become an important part of a small business and gradually take ownership of more of its day-to-day organisation. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of varied small-business role appeals to you, 2. Any experience you have with CRM systems, email marketing, automations or booking systems, 3. Your experience communicating with customers by email, 4. An example of something you have organised or improved without being specifically told how to do it, 5. How you keep yourself organised when managing lots of different tasks, 6. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding someone with the right attitude, initiative and organisational ability than finding someone with a long list of qualifications.
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New Herblife Ltd
Office Manager
20 days ago
£31300–£41700 yearly
Full-time
Cranbrook, Ilford
About the role New Herblife Ltd is seeking an organised and experienced Office Manager to oversee the company’s day-to-day administrative operations. The successful candidate will ensure that the office runs efficiently while providing administrative support to senior management and the company’s HR and finance functions. Key responsibilities • Organising internal and external meetings and maintaining company diaries;, • Managing office databases, administrative records and filing systems;, • Booking business travel, transport and accommodation;, • Organising company events, meetings and conferences;, • Ordering stationery, IT equipment and other office supplies;, • Managing correspondence and responding to complaints and enquiries;, • Preparing business letters, presentations, reports and other documents;, • Supervising and monitoring the work of administrative employees;, • Processing invoices and maintaining accurate financial records;, • Monitoring office expenditure and assisting with the management of office budgets;, • Developing, implementing and maintaining office procedures and administrative systems;, • Organising induction programmes for new employees;, • Ensuring that workplace health and safety policies and records remain up to date;, • Attending meetings with senior management and implementing agreed actions;, • Maintaining personnel records and supporting general HR administration;, • Arranging interviews and assisting with the recruitment process; and, • Updating financial documents and liaising with the company’s accountant where required. Skills and experience The successful candidate should have: • Previous experience in office management or a comparable administrative role;, • Strong organisational and time-management skills;, • Excellent written and verbal communication skills;, • Experience supervising or coordinating administrative staff;, • Good working knowledge of Microsoft Office and office database systems;, • The ability to prepare professional correspondence, reports and presentations;, • Experience handling invoices, budgets or basic financial administration;, • The ability to manage competing priorities and work with minimal supervision; and A professional, reliable and confidential approach to their work.
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Treal Care UK Ltd
Domiciliary Care Assistant
21 days ago
£12–£12.85 hourly
Part-time
Hornchurch
We are seeking a compassionate and dedicated Domiciliary Care Worker to provide high-quality, personalized home care services to individuals in their own homes. This vital role involves supporting clients with daily living activities, promoting independence, and ensuring their safety and well-being. As a Domiciliary Care Worker, you will be the primary point of contact for clients, delivering care with kindness, professionalism, and enthusiasm. Your efforts will directly enhance the quality of life for those you serve, fostering a sense of comfort and security in their familiar environment. Responsibilities • Assist clients with daily activities such as bathing, dressing, grooming, and mobility to promote independence and dignity., • Administer medication accurately according to care plans and document all care provided diligently., • Prepare nutritious meals tailored to individual dietary needs and preferences., • Support clients with light housekeeping tasks to maintain a clean and safe living environment., • Provide emotional support and companionship, engaging clients in meaningful conversations and activities., • Drive clients to appointments, social outings, or errands safely while adhering to all traffic laws., • Monitor and report any changes in health or behavior to relevant healthcare professionals promptly. Requirements • Proven experience in assisted living, home care, or nursing home environments is highly desirable., • Knowledge of patient care techniques including dementia care, Alzheimer’s care, hospice care, and senior care practices., • Ability to perform heavy lifting when necessary and handle physical tasks safely., • Valid driving license with a clean driving record for transportation duties., • Certifications in first aid and medication administration are preferred but not mandatory; training can be provided., • Strong communication skills with an empathetic approach to caregiving., • Ability to manage behavior effectively and handle challenging situations with patience and professionalism. Join our team as a Domiciliary Care Worker and make a meaningful difference every day! We are committed to supporting your growth through ongoing training opportunities and a positive work environment focused on compassion, respect, and excellence in care delivery. All roles are paid positions that value your dedication and expertise in enhancing the lives of others through exceptional home-based support. Work Location: In person
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Katonix Global
Executive Assistant
27 days ago
£30000–£33000 yearly
Full-time
London
Katonix Global is a rapidly growing defence and technology company working on sensitive projects across the UK and internationally. We are looking for a highly discreet, capable and exceptionally organised Executive Assistant / PA to the CEO to provide direct support to the founder and senior leadership. This is a role for someone who understands that confidentiality is non-negotiable. You will have exposure to commercially sensitive information, strategic discussions, clients, investors and potentially sensitive defence-related matters. Absolute discretion, integrity and the ability to keep information strictly confidential are essential. Key responsibilities include: • Managing the CEO's diary, meetings and travel, • Coordinating meetings with senior executives, government and international contacts, • Preparing documents, notes, briefings and correspondence, • Managing confidential information and communications, • Following up on actions and ensuring priorities are delivered, • Helping the CEO stay organised across multiple fast-moving projects, • Acting as a trusted gatekeeper and professional representative of the CEO We are looking for someone who is: • Exceptionally discreet and trustworthy, • Highly organised and detail-oriented, • Calm under pressure and comfortable in a fast-paced environment, • Professional and confident communicating with senior people, • Proactive rather than someone who needs constant direction, • Comfortable handling highly confidential information, • Able to exercise excellent judgement about what should and should not be shared Previous PA/EA experience is preferred, particularly supporting a founder, CEO, senior executive, government official, professional services or high-growth technology company. This is not simply an administrative role. The successful candidate will become a trusted member of the CEO's immediate team and will be expected to operate with a very high level of discretion and professionalism.
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European Leadership Network
Finance and Operations Officer (Remote)
1 month ago
£36486.3–£44201.23 yearly
Full-time
London
Post: Finance and Operations Officer Location: The position is remote but with options for regular co-working with colleagues and for in-person team gatherings roughly every 8 weeks. Salary: £36,486.30-£44,201.23 Contract: Full-time; 37.5-hours per week (opportunities for flexible working considered). About the role The European Leadership Network (ELN) is an independent, non-partisan organisation working to provide practical, real-world solutions to political and security challenges and build better security for wider Europe. Effective financial and operational management is central to ensuring that we can deliver this work sustainably and meet our responsibilities as a charity and grant-funded organisation. The Finance & Operations Officer plays a key role in supporting the effective day-to-day financial and operational management of the ELN. Working closely with the Head of HR & Operations, Senior Management Team and our external accountants, the post holder will help maintain an accurate and up-to-date picture of the organisation’s finances, including managing and monitoring organisational and project budgets, cashflow, expenditure, payments and financial information held within Xero. The role requires strong financial and organisational skills, with particular experience of working with budgets and grant-funded activity. The successful candidate will be confident working with financial information, able to manage multiple priorities and deadlines, and proactive in identifying discrepancies, emerging pressures or areas requiring attention. They will also provide support across the ELN’s wider operations and governance, helping to ensure that our systems and processes are efficient, accurate and appropriate for a small and internationally focused charity. Key Responsibilities: *Finance, Budgets & Grants* · Maintain accurate and up-to-date financial records in Xero, including processing and monitoring invoices, bills, payments and expenditure, and ensuring transactions are appropriately recorded and allocated. · Develop and maintain organisational, project and grant budgets, working with colleagues to build realistic budgets for funding applications and new projects. · Monitor actual expenditure against budgets throughout the year, identifying variances, potential overspends or underspends and emerging financial pressures, and raising these with the Head of HR & Operations and Senior Management Team as appropriate. · Maintain and regularly update the organisation’s cash flow forecast, incorporating anticipated grant income, expenditure, payroll, and other liabilities, and provide timely information on the ELN’s cash position. · Work closely with Programme Leads/Heads to help them understand and manage their project budgets and provide accurate financial information to support programme planning and delivery. · Support the financial management of ELN’s grants, including maintaining records of restricted and unrestricted funding, grant income, expenditure, payment schedules and financial reporting requirements. · Prepare financial information and reports for funders, including taking responsibility for financial reporting on grants where appropriate. · Work closely with the ELN’s external accountants, providing accurate and timely information for management accounts, year-end accounts, payroll and other financial requirements. · Coordinate monthly payroll information and staff expenses and ensure payments and associated records are processed accurately and on time. · Support the annual budgeting and forecasting process and preparation of financial information for SMT and the Board. Maintain appropriate financial records, documentation and audit trails and support the annual audit/accounts process. · Support the organisation in maintaining appropriate charity financial controls and good practice, including the appropriate management and recording of restricted funds. · Lead on the ELN’s annual charity audit, coordinating the process with our external auditors and accountants, preparing and providing required financial information and documentation, responding to queries, and ensuring the audit is completed accurately and within agreed timescales. *Operations, Governance & Administration* · Support the Head of HR & Operations with the effective day-to-day running of the organisation and the development and maintenance of appropriate operational systems and processes. · Coordinate relationships with relevant external suppliers and service providers, including accountants, insurers, office/co-working providers and other professional advisers. · Maintain accurate organisational records and support compliance with relevant charity, company and governance requirements. · Support the administration of organisational contracts, insurance policies, banking arrangements and other operational services. · Assist with information required for Companies House, the Charity Commission and other regulatory or governance processes. · Contribute to the continuous improvement of ELN’s financial and operational processes, identifying opportunities to make systems more efficient, accurate and robust. · Undertake other reasonable finance and operational responsibilities appropriate to the role. Applicant requirements: *Essential:* · Strong practical experience of financial administration, bookkeeping or finance coordination, with a good understanding of accounting and financial management principles. · Proficient user of Xero accounting software (or equivalent), with practical experience of maintaining financial records, processing bills and invoices, reconciling information and producing financial reports. · Experience creating, maintaining and monitoring budgets, including tracking actual expenditure against budget and identifying and explaining variances. · Experience managing or monitoring multiple projects or grant budgets simultaneously. · Experience preparing or contributing to budgets for funding applications and providing financial information for funder reporting. · Experience in monitoring organisational cashflow and producing or maintaining cashflow forecasts. · Confidence working with financial data and spreadsheets, particularly Excel, and the ability to present financial information clearly to colleagues who do not have a finance background. · Experience working effectively with external accountants or other finance professionals. · Excellent numerical accuracy and attention to detail, with the ability to identify discrepancies and investigate and resolve them. · Strong organisational skills and the ability to manage competing deadlines independently in a small and fast-moving organisation. · Ability to recognise emerging financial or operational risks and proactively bring them to the attention of senior colleagues. · Strong interpersonal and communication skills and the confidence to work with colleagues at all levels of an organisation. *Desirable:* · Previous experience working in a charity, NGO or other grant-funded organisation, with a practical understanding of the financial requirements associated with restricted and unrestricted funding. · A relevant bookkeeping/accounting qualification or part-qualification, or demonstrable equivalent professional experience. · Experience supporting payroll and/or year-end accounts and audit processes. · Experience of charity accounting and financial reporting requirements. · Experience working with institutional, government, foundation or international grants. · Experience supporting organisational forecasting and annual budgeting. · Experience of charity governance and regulatory requirements, including the Charity Commission and Companies House. · Experience working in an international environment.
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MY LABOUR BASE LTD
Personal Assistant (PA)
1 month ago
£30000–£40000 yearly
Full-time
London
Labour Base & Attache London is seeking an exceptional, highly organised and commercially minded Personal Assistant to the CEO to provide high-level executive, operational and personal support. This is a high-trust position suited to an experienced Executive Assistant who is comfortable operating in a fast-paced, entrepreneurial environment and acting as a key extension of the CEO. The successful candidate will be proactive, discreet, commercially aware and capable of managing multiple priorities with minimal supervision. The role will extend beyond traditional diary and administrative support. You will be closely involved in business operations, strategic projects, client and candidate relationships, recruitment activity, lifestyle management and day-to-day execution of the CEO's priorities. You will need excellent judgement, strong communication skills and the ability to anticipate what is required before being asked. Key Responsibilities Executive & Business Support • Act as a trusted right hand to the CEO, managing priorities and ensuring key actions are followed through., • Manage and coordinate the CEO's diary, meetings, appointments and commitments., • Prepare agendas, briefing notes, documents and presentations for meetings., • Attend meetings where appropriate, take accurate notes and ensure actions are followed up., • Manage confidential correspondence and communications on behalf of the CEO., • Coordinate internal and external stakeholders to ensure the CEO's priorities are delivered efficiently., • Monitor deadlines, commitments and outstanding actions across multiple areas of the business., • Help the CEO maintain structure, organisation and momentum across a busy schedule. Business Operations & Projects • Support the CEO with strategic and operational projects from conception through to completion., • Take ownership of specific projects and initiatives, coordinating stakeholders and ensuring deadlines are met., • Conduct research, prepare reports and collate information to support business decisions., • Assist with the implementation of new processes, systems and business initiatives., • Identify opportunities to improve efficiency and proactively resolve operational issues., • Work closely with internal teams to ensure projects and priorities remain on track., • Prepare regular updates on project progress, outstanding actions and key priorities. Client, Candidate & Relationship Management • Support the CEO in managing key client and business relationships., • Maintain a high standard of communication with clients, candidates, partners and other stakeholders., • Coordinate meetings, introductions, interviews and follow-up communications., • Assist with recruitment processes, including candidate coordination, interview scheduling and communication., • Maintain accurate records and ensure important relationship and recruitment information is organised and accessible., • Represent the CEO and the businesses professionally when communicating with external stakeholders., • Build strong working relationships across the wider network of clients, candidates and business contacts. Personal & Lifestyle Management • Manage a range of personal and lifestyle requirements for the CEO with complete discretion and professionalism., • Coordinate personal appointments, reservations, travel arrangements and events., • Arrange personal errands, purchases, deliveries and household or lifestyle requirements., • Research and organise restaurants, hotels, experiences, events and other personal arrangements., • Manage personal schedules alongside professional commitments., • Anticipate personal requirements and proactively resolve issues before they become a concern., • Be flexible when occasional out-of-hours support is required. Travel & Events • Organise domestic and international travel, including flights, accommodation, transfers and itineraries., • Coordinate business trips, meetings and events involving the CEO and key stakeholders., • Ensure all travel arrangements are seamless, well planned and appropriately documented., • Assist with the organisation of dinners, networking events, client meetings and other engagements. The Ideal Candidate We are looking for an experienced Executive Assistant or Personal Assistant who is accustomed to supporting a senior executive, founder, entrepreneur or CEO. You will be someone who: • Is exceptionally organised and able to manage competing priorities., • Is proactive and naturally anticipates the needs of the person they support., • Has excellent attention to detail without losing sight of the bigger picture., • Is commercially aware and interested in how a business operates., • Is confident dealing with senior clients, candidates and external stakeholders., • Can work independently and make sensible decisions without constant direction., • Is comfortable managing both professional and personal responsibilities., • Has excellent written and verbal communication skills., • Is discreet, trustworthy and understands the importance of confidentiality., • Is calm under pressure and able to operate effectively in a fast-moving environment., • Has a strong sense of ownership and takes pride in getting things done., • Is polished, personable and represents the CEO and company professionally. Essential Experience & Skills • Proven experience as an Executive Assistant, Personal Assistant, Chief of Staff Assistant or similar senior support role., • Experience supporting a CEO, founder, entrepreneur, senior executive or high-profile individual., • Strong diary, calendar and organisational management skills., • Experience coordinating complex projects and multiple stakeholders., • Excellent written and verbal communication., • Strong proficiency with Microsoft Office / Google Workspace and modern business technology., • Excellent research, organisation and problem-solving abilities., • Experience handling confidential and sensitive information., • Ability to manage both business and personal responsibilities with professionalism., • Strong relationship-management skills. Desirable • Experience within recruitment, professional services, hospitality, luxury, property or another client-focused environment., • Experience supporting an entrepreneurial or rapidly growing business., • Existing experience coordinating recruitment processes or candidate relationships., • Strong London knowledge and an established network of trusted suppliers, venues and services., • Experience with international travel and complex itineraries., • Full UK driving licence would be advantageous. What We Offer This is an opportunity to work directly alongside the CEO in a varied and highly trusted position with significant exposure to the commercial and operational side of the business. The successful candidate will have the opportunity to: • Work closely with senior leadership and gain broad commercial exposure., • Take ownership of meaningful business projects., • Develop strong relationships with clients, candidates and senior stakeholders., • Work within a dynamic and entrepreneurial environment., • Play a key role in supporting the continued growth of Labour Base & Attache London. Confidentiality & Discretion Given the nature of the position, the successful candidate will have access to confidential business, client, candidate and personal information. Absolute discretion, integrity and professionalism are essential. How to Apply If you are an experienced Executive Assistant or Personal Assistant who thrives in a fast-paced environment, enjoys taking ownership and is looking for a position where no two days are the same, we would like to hear from you. Please submit your CV along with a brief covering note outlining your relevant experience and why you would be well suited to supporting the CEO of Labour Base & Attache London.
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Quality of Life Homecare Ltd
Payroll Administrator
1 month ago
£15–£20 hourly
Part-time
London
Quality of Life Homecare Ltd – Queensbury, London Hours: 20–25 hours per week (flexible) Salary: £15-20 per hour (depending on experience) Join Our Team Quality of Life Homecare Ltd is a well-established and growing domiciliary care provider supporting people across North West London. With approximately 120 employees, we are looking for an experienced and highly organised Senior Payroll and Accounts Officer to manage our payroll and day-to-day finance functions. This role would particularly suit an experienced payroll manager, finance officer, bookkeeper, or retired/semi-retired accountant seeking a rewarding and flexible part-time position. Key Responsibilities • Manage weekly and monthly payroll for approximately 120 employees, • Ensure accurate PAYE, National Insurance, pension, and HMRC submissions., • Administer workplace pensions and auto-enrolment., • Process staff expenses and travel claims., • Maintain purchase and sales ledgers., • Raise invoices and reconcile customer payments., • Carry out bank reconciliations., • Monitor cash flow, debtor balances, and credit control., • Prepare monthly management accounts and financial reports., • Liaise with the external accountant regarding month-end and year-end accounts., • Maintain accurate payroll and financial records., • Ensure compliance with HMRC, employment legislation, and financial procedures., • Identify opportunities to improve payroll and financial processes. Essential Requirements • At least 5 years' experience in payroll and accounts., • Strong knowledge of PAYE, RTI, pensions, and HMRC regulations., • Experience using payroll and accounting software such as BrightPay, Xero, or QuickBooks., • Excellent Microsoft Excel skills., • High level of accuracy, discretion, and attention to detail., • Excellent organisational and communication skills., • Ability to work independently and manage competing priorities. Desirable • AAT qualification or equivalent., • Experience within the health or social care sector., • Knowledge of payroll for shift workers and variable-hour employees. What We Offer • Flexible working hours., • Friendly and supportive working environment., • Competitive hourly rate., • Ongoing professional development., • Opportunity to become a valued member of our senior management support team. If you are an experienced payroll and finance professional looking for a flexible and rewarding opportunity, we would be delighted to hear from you. Retired and semi-retired professionals are especially encouraged to apply.
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Finance Magic
General Insurance Adviser
1 month ago
Full-time
Rainham
Join our growing team of General Insurance Advisers across the UK. This is an exciting opportunity for both experienced professionals and motivated individuals new to the financial services industry. Why Join Us? • Competitive Earning Potential: Your success directly impacts your income., • Comprehensive Training & Support: Full training programme provided, with dedicated mentoring and coaching from industry professionals. No previous insurance experience is required., • Flexible Working: Enjoy a work-life balance that suits your lifestyle, with remote and flexible options available., • Career Progression: Benefit from clear development pathways and opportunities to grow into senior and leadership positions., • Established Brand & Support Network: Access market-leading products and systems, alongside administrative, compliance, and marketing assistance. Who We're Looking For: • Experienced Advisers: Leverage and maximise your existing skills and client relationships., • New to the Industry? Full training is provided. We value a positive attitude, ambition, strong communication skills, and a willingness to learn. The Ideal Candidate Will Be: • Motivated and self-driven, • Confident in communicating with customers, • Professional and customer-focused, • Eager to learn and develop, • Looking to build a long-term, rewarding career Apply today to discover how far your ambition can take you.
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MentorUp
Mentor
1 month ago
£30 hourly
Part-time
London
Application Link Apply here: https://mentorup.es/become-a-mentor Online Professional Mentor Turn your professional experience into an additional source of income while helping others make better career decisions. At MentorUp, we're looking for professionals with real-world experience who are willing to share their knowledge with students, graduates, and professionals seeking career guidance. You don't need to be a teacher, coach, or have previous mentoring experience. We're looking for professionals who can provide valuable insights based on: • Their current profession., • Previous roles they've held., • Industries they know firsthand., • Companies they've worked for throughout their careers., • Recruitment processes they've successfully completed., • Career transitions they've experienced., • Lessons learned, challenges faced, and decisions made along the way. The experience you've gained throughout your career could be exactly what someone else needs before choosing a degree, changing industries, or pursuing a new professional opportunity. What does the role involve? As a MentorUp mentor, you'll conduct one-to-one online mentoring sessions with people who want to better understand a profession, job role, industry, or company. You'll support individuals who: • Are unsure what to study., • Want to understand what a profession is really like., • Are considering changing careers., • Want to enter a new industry., • Need to understand what employers are looking for., • Want to prepare for interviews or recruitment processes., • Would like to hear from someone who has worked at a specific company., • Know where they want to go but don't know how to get there. Your role is simply to share practical, honest advice based on your own professional experience. You won't be expected to teach classes or prepare structured courses. It's about having conversations, answering questions, and helping people better understand the career path they're considering. What can you share as a mentor? For example, you could talk about: • What a typical day in your profession looks like., • Which qualifications and skills truly matter., • How you entered your industry., • What employers usually look for in candidates., • Your experience working at particular companies., • Career progression opportunities., • Challenges someone should know before entering the profession., • What you would do differently if you were starting again., • How you successfully changed careers or specialised. We're not only looking for senior executives. Anyone with genuine professional experience can provide tremendous value to someone just starting their career journey. What does MentorUp offer? • Payment for every mentoring session completed., • Opportunity to generate additional income., • Fully remote work., • Flexible schedule., • Freedom to decide how many sessions you'd like to offer., • Ability to accept only mentoring requests related to your expertise., • Your own professional profile on MentorUp., • Visibility among people interested in your profession or career path., • Compatible with your current job or business., • No exclusivity. You decide when you're available and which topics you'd like to mentor. Who are we looking for? Professionals with practical experience who can provide valuable career guidance. We particularly value: • Real professional experience., • Knowledge of a specific industry or business environment., • Clear communication skills., • Empathy and active listening., • Reliability and professionalism., • Passion for helping others., • Availability for online mentoring sessions. Whether you're employed, self-employed, an entrepreneur, consultant, executive, specialist, technician, or retired professional, we'd love to hear from you. You may also mentor based on previous positions or companies you've worked for, always respecting confidentiality and any non-disclosure obligations. Professional Fields We're looking for professionals from virtually every industry, including: Technology, Engineering, Marketing, Communications, Design, Sales, Finance, Banking, Human Resources, Law, Education, Healthcare, Science, Consulting, Administration, Construction, Logistics, Hospitality, Retail, Entrepreneurship, and Creative Industries. Working Conditions This is a flexible, session-based opportunity. There are no fixed working hours or guaranteed monthly income. The number of mentoring sessions you receive will depend on: • Demand., • Your area of expertise., • Your availability., • Interest generated by your profile. Before activating your mentor profile, you'll receive full information regarding: • Your payment per session., • Session duration., • Booking process., • Cancellation policy., • Payment procedures. How to Apply Please tell us: • Your current profession or role., • Previous positions and industries you've worked in., • Companies or business sectors you can speak about., • Topics you'd feel comfortable mentoring on., • Your approximate availability., • A short introduction explaining why you'd like to become a mentor. Your professional experience can generate additional income while helping someone make one of the most important decisions of their life. If you'd like to become part of MentorUp, complete our application form—we'd love to hear from you. Become a Mentor at MentorUp. The MentorUp Team
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Blue Duck Café
Assistant Manager
1 month ago
£13 hourly
Part-time
London
Job description: We are looking for a reliable, proactive and hands-on Assistant Manager to support the daily running of the business. We have a small team, so the Assistant Manager is expected to help with all areas of the café, including customer service, coffee preparation, cooking, cleaning, stock control, staff supervision and administration. About you We are looking for someone who: • Has previous experience working in a café, coffee shop, restaurant or similar hospitality environment., • Has experience as an Assistant Manager, Supervisor, Shift Leader or experienced senior team member., • Is comfortable preparing food and working with coffee., • Is willing to help with every part of the café, including cooking and cleaning., • Can confidently supervise staff and lead a shift.Is organised and able to manage stock, deliveries and supplier orders., • Can stay calm and make decisions during busy periods., • Takes responsibility and does not wait to be told about every task., • Notices problems and takes action to solve them.Is reliable, punctual and flexible., • Is available to work early mornings, weekends and bank holidays when scheduled., • Has the right to work in the UK. What You'll Do • Support the Café Manager with the daily operation of the café., • Leading shifts and making sure the café runs smoothly throughout the day., • Prepare high-quality coffee, drinks and food.Deliver exceptional customer service and create a welcoming atmosphere., • Motivate and support the team during busy service periods., • Assist with staff training and onboarding.Help manage stock levels, deliveries and supplier orders., • Maintain high standards of food hygiene, cleanliness and presentation., • Assist with opening and closing procedures, • Support administrative tasks including stock control, rota planning, reporting and operational improvements, • Look for opportunities to improve sales, customer experience and overall café performance.
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Verity Healthcare Ltd
Community Care Assistant
2 months ago
£13.15–£17.1 hourly
Full-time
London
Company: Verity Healthcare Limited Location: Nationwide Branches - We will signpost you to your nearest branch Job type: Full-time and part-time positions available Salary: From £13.50 per hour, with enhanced weekend rates Start date: Immediate start, subject to satisfactory recruitment checks Sponsorship: Sponsorship is not available for this position About the role Verity Healthcare Limited is recruiting compassionate, reliable and motivated Community Care Workers to support people within their own homes. The role involves delivering safe, person-centred care that promotes independence, dignity, choice and wellbeing. You will travel between service users’ homes and provide support in accordance with individual care plans, risk assessments and agreed outcomes. Main duties and responsibilities • Support service users with personal care, including washing, bathing, dressing, oral care and continence needs., • Administer or support with medication in accordance with care plans, MAR records, policies and competency requirements., • Assist with meal preparation, nutrition and hydration., • Support safe mobility, transfers and the use of prescribed equipment., • Encourage independence and enable people to complete tasks for themselves wherever possible., • Support service users with shopping, appointments and community activities where required., • Observe and report changes in a person’s physical health, emotional wellbeing, behaviour or circumstances., • Maintain accurate, respectful and contemporaneous electronic care records., • Report safeguarding concerns, incidents, medication errors, missed visits and other risks immediately., • Follow infection prevention and control procedures, including appropriate PPE and hand hygiene., • Maintain people’s privacy, dignity, confidentiality and human rights., • Work collaboratively with families, representatives, healthcare professionals and colleagues., • Attend training, supervision, team meetings, spot checks and competency assessments., • Follow lone-working, health and safety, emergency and on-call procedures., • Complete all scheduled visits punctually and remain for the commissioned duration., • Notify the office immediately of delays, absences or any risk of a visit being missed. Essential requirements Applicants must: • Have at least six months’ previous care experience., • Be compassionate, patient, reliable and respectful., • Communicate effectively in spoken and written English., • Be able to produce clear and accurate care records., • Be willing to work alternate weekends., • Be able to work independently and as part of a wider care team., • Understand professional boundaries and confidentiality., • Be willing to complete mandatory training and competency assessments., • Be eligible to work in the United Kingdom., • Complete an enhanced DBS and appropriate safer-recruitment checks., • Be a driver with access to a reliable vehicle where travel between service users is required., • Hold valid business-use motor insurance before undertaking work-related journeys. Desirable requirements • Level 2 or Level 3 qualification in Health and Social Care., • Previous domiciliary or community-care experience., • Experience supporting people living with dementia, learning disabilities, physical disabilities or long-term health conditions., • Medication-administration experience., • Knowledge of safeguarding, the Mental Capacity Act and person-centred care. Working hours The role may include: • Morning, lunchtime, evening and bedtime visits., • Weekday and weekend work., • Alternate weekends., • Bank holidays., • Additional hours depending on service requirements and availability. Applicants must provide clear and accurate availability during recruitment. Training and development Verity Healthcare Limited provides: • Comprehensive induction and mandatory training., • Shadowing and supervised practice., • Medication and role-specific competency assessments., • Ongoing supervision, spot checks and professional development., • Funded Health and Social Care qualifications where available., • Opportunities for progression into senior, team leader and care coordination roles. Pre-employment requirements An immediate start can only take place once all role-applicable checks have been completed satisfactorily, including: • Proof of identity and address., • Right-to-work verification., • Full employment history and explanation of employment gaps., • Satisfactory references., • Enhanced DBS and barred-list checks where applicable., • Occupational-health declaration., • Driving licence and business-use motor insurance, where required., • Mandatory training and competency assessments., • Management authorisation to undertake independent work.
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