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Our client is looking for an experienced Senior Data Centre engineer to work on a shift basis (Continental Days & Nights) to specialise in activities such as cross connects, localised patching, racking and decommissioning. Job Duties • Provide support for both pre-scheduled and reactive operational workflows at the Data Centre or, as pre-arranged, at other locations., • Plan and optimise the efficient use of Data Centre space and cabinet utilisation in accordance with the Hosting Data Centre Standards., • Prepare quotations in alignment with defined standards and Operational Level Agreements (OLAs)., • Mount servers, storage, and network equipment in cabinets, adhering to current Data Centre standards., • Install Data Centre cabling for managed solutions and internal networks, following design documentation and utilising current copper, fibre, and patch paneling standards., • Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers., • Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLAs)., • Support governance activities by addressing any non-compliance issues and managing them to resolution., • Investigate incidents and faults, identify root causes, and implement appropriate remedies., • Prepare accurate and timely reports as required., • Experience working in an operational Data Centre environment, including rack elevation design and handling server, storage, and network hardware., • Skilled in the installation of network cross-connects and cabinet patching using copper and fibre cabling., • Proficient in troubleshooting and resolving faults in live customer hosting solutions., • Up to £60,000, • Working on a Continental Day’s & Night’s Shift pattern, • 23 days annual leave entitlement, • Company pension, • Internal progression, • Additional training

Senior Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Senior Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do: Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution. Liaise with 3rd party contractors, utilities companies and Local Authorities to progress planned works Have direct liaison with our customer on the phone, email and via bespoke systems for the role Use ServiceNow to plan works and check validity of information Provide support and training to Service Desk Operatives whilst on shift and be a role model to staff Meet Service Desk (KPI) Key Performance Indicators Maintain the rapport with customers by displaying a detailed understanding of their support requirements Who you are: If you care about good customer service, have worked in a 24/7 Service Centre or Service Desk environment and is used to ensuring timely call resolution to achieve SLA's, then this might be the next step in your career. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest standard This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights. Have previous experience of working with a Service Centre / Service Desk environment ideally in a 24/7 environment A practical approach to owning and escalating issues What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts holiday per year and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent

Lead Service Desk Analyst Up to £55,000 per annum plus bonus and benefits Site based – South West London Our client, a globally recognised giant in the Design and Engineering space is looking for an experience Service Desk Analyst Lead to be responsible for the smooth running of their Service Desk and lead the team successfully. As the Lead Service Desk Analyst you will be responsible for service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with the problem and change managers. In the role you will also work to ensure effective day-to-day service delivery by coordinating staff, resources, and processes to meet service level agreements (SLAs) and user satisfaction targets. Responsibilities • Service Desk Operational Leadership -Provides direction to the Service Desk team to consistently meet or exceed agreed service targets (e.g., response times, resolution times, user satisfaction)., • ITSM Process Governance (Operational Level) -Collaborates with the Incident, Problem and Change Managers where applicable to ensure smooth coordination and escalation between processes., • Support major incident response from an operational standpoint, ensuring effective communication, correct prioritisation, appropriate resource allocation and structured post-incident reviews., • Resource Planning & Team Management o Works with the End User Support Manager on workforce planning, capacity management, and budgeting for operational teams., • Identifies training and development needs across Service Desk and ITSM functions, ensuring staff can deliver against SLAs., • Support Service Desk Team by providing guidance, performance reviews, and coaching., • Reporting & Operational Metrics o Produce and present operational reports (daily, weekly, monthly, covering: o Incident and Request processes & performance -Ticket SLA compliance, • User Satisfaction & Feedback o Uses data insights to propose and drive operational enhancements (e.g., process automation, knowledge base improvements)., • Stakeholder Management & Communication- Serves as a contact between IT Service Management teams and the business for day-to-day service queries, escalations, or complaints. Qualities and Skills Required • ITIL Expertise, • Comprehensive understanding of ITIL/ITSM frameworks (IT IL 4 Foundation minimum; ITIL Managing Professional or specific practice certifications highly desirable)., • Demonstrable experience in leading Incident, Major Incident, Knowledge Management, and Request fulfilment within a live environment., • Proven experience in driving ITIL process maturity improvement in an operational environment., • Proven experience of supervising day-to-day service desk or IT support operations., • Ability to manage multiple priorities and work under pressure., • Process & Performance Management o Ability to create, interpret, and present ITSM metrics, identifying root causes for performance issues and implementing improvements., • Familiarity with ITSM tools (ServiceNow and/or FreshService), operational dashboards, and automation., • Maintain comprehensive documentation of Service Desk work instructions and end user self-help articles, • Provide training and support to operational teams to ensure they optimize service delivery according to best practice guidance., • Able to demonstrate initiative and a proactive approach to daily tasks., • Able to work as part of an effective team assisting and supporting team members. Desirable • Knowledge of infrastructure technologies and best practices., • Ability to take the initiative, challenge the status quo and drive change., • Able to build trusted partnerships and communicate candidly., • Familiarity with lean or agile methodologies (e.g., Kanban, DevOps) is beneficial. Experience working with digital experience monitoring tools (eg. Nexthink) to transform from reactive, to proactive, incident and problem management • Comfortable operating in a dynamic, fast-paced environment with shifting priorities, • Experience working in agile environments

Experienced ServiceNow GRC, IRM, SecOps and RBVM Developer with strong leadership capabilities and expertise in implementing, customizing, and integrating GRC as well as SecOps modules on the ServiceNow platform. ServiceNow certifications focusing around Governance Risk & Compliance (GRC), Informati

Working with ServiceNow ITBM, ADO. ServiceNow SAMPro functionality. ServiceNow SAMPro in the last year.

You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations.The project is centered on shaping a market-ready service offering – defining how AI transforms service ma

To include project planning, implementation consulting, tracking the statement of work, resource allocation, escalation management, while acting as a single point of contact for the ServiceNow implementation project. Certified ServiceNow Implementation Specialist (CIS) in one module and/or Certified

We’re partnered with a global ServiceNow Consultancy who are continuing to grow over the next 12-18 months, and are looking for an experienced ServiceNow Engagement Manager to lead high-impact digital transformation initiatives. As a ServiceNow Engagement Manager, you must have the following exper

A ServiceNow commercial expert with deep knowledge of the ServiceNow product suite including CMDB, ITSM, ITOM, and other core modules with the ability to clearly articulate their business value to C-level stakeholders. Knowledgeable about industry trends, market dynamics, and regulatory requirements

A leading ServiceNow Elite partner is seeking a UK Sales Leader to drive revenue growth, market expansion, and strategic alignment with ServiceNow across the UK. Define and execute UK go-to-market strategy aligned to ServiceNow workflows. Build executive relationships with enterprise clients and Ser

ServiceNow Architect Salary: £90,000 - £100,000 + Bens, Perks, Healthcare options, Pension Location: Manchester (UK wide 2-3days onsite)About the RoleWe're seeking an experienced ServiceNow Architect who is passionate about designing scalable, high-quality solutions that improve business processe

ServiceNow Solution Architect - Fully Remote - 3 months rolling - £600-£700 per day outside ir35My client is a global leading consultancy. They are on the hunt for a ServiceNow Solution Architect to join a central government client of theirs. Key Responsibilities:Design end-to-end ServiceNow solut

This position plays a crucial role in driving ServiceNow’s long‑term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. Collaborate Strategically: Partner with Account Exe

Job Description:Mandatory Skills: ServiceNow - SaaSResponsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Key Responsibilities?Lead the architecture, configuration, and deployment of Se

A leading cloud software provider seeks a Customer Success Executive to drive post-sales transformation and maximize customer value.This role offers an opportunity to collaborate with executive teams and foster strategic relationships.The ideal candidate will have extensive experience in enterprise

A global consultancy firm is seeking a Senior Consultant – ServiceNow HRSD to enhance HR service delivery through innovative solutions. This role involves mapping current HR processes, designing ServiceNow solutions, and collaborating with clients to improve operational efficiency. Ideal candidate

In this dynamic role, you will lead workshops, document requirements, and enhance operational efficiencies using the ServiceNow platform.

ServiceNow, internal solution teams, and delivery leaders to turn opportunities into. ServiceNow events, and key client engagements. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated ac

The ideal candidate will have over 8 years of experience in technical solution design, strong management skills, and expertise in ServiceNow or equivalent ITSM tools.

This role focuses on establishing governance, ensuring software compliance and managing a range of IT assets using ServiceNow's capabilities.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online a

Strong experience with ServiceNow and Agile methodologies is essential, alongside the ability to mentor and develop team members.

A leading technology firm is seeking a Senior Manager for their Expert Services Management team, focused on CRM & Industry Workflows.The role involves leading a skilled team to deliver high-quality consultancy and implementation services.Ideal candidates will have substantial consulting experience,

A technology consulting firm in the UK is seeking a Senior Technical Consultant to develop and implement technical solutions on the ServiceNow platform. The ideal candidate will have over 2 years of experience with ServiceNow and exceptional consultative skills.

A major international law firm in London seeks a Specialist in IT Asset Management responsible for enhancing IT configuration controls and improving data quality in a hybrid working environment.You will operate the CMDB, administer Snow Software, and ensure compliance across software publishers.The

The ideal candidate has strong experience with ServiceNow implementations and certifications. The role involves overseeing implementations on the ServiceNow platform, ensuring technical governance, and collaborating with client architecture teams.

Candidates should have proven experience in ServiceNow implementations and strong HR process knowledge. A leading consulting firm in the UK is seeking a Senior Manager for HR Transformation focusing on ServiceNow HRSD solutions.

ServiceNow architecture and design for process automation including knowledge of the following:.

ServiceNow certifications required. London-based ServiceNow Development Lead / Senior Developer required to join an established delivery team. Deliver high-quality ServiceNow development and configuration.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over

This position requires proven experience in ServiceNow architecture and strong stakeholder engagement skills. A leading technology consultancy in the UK is seeking an experienced ServiceNow Solution Architect to join their established team. In this senior role, you will work closely with clients to

We are looking for an enthusiastic and skilled ServiceNow Technical Lead to join our team and play a critical role in leading the design, delivery, and continuous improvement of our ServiceNow platform supporting our GEO and LEO satellite services. Review business processes to leverage ServiceNow pl

Candidates should have experience with GRC platforms, particularly ServiceNow IRM, as well as strong analytical and communication skills.

Une société de recrutement exécutif cherche un Directeur Général pour diriger les opérations de recrutement spécifique à ServiceNow.

A consultancy partner is seeking an experienced ServiceNow Consultant/Architect to lead complex transformation programmes. The ideal candidate will deliver enterprise-scale ServiceNow solutions across various IT areas. Eligible candidates should have strong expertise in ServiceNow architecture and c

They are looking for an experienced Lead ServiceNow Consultant with significant experience leading and supporting ServiceNow HR implementations including, planning, architecting, designing, building, and testing models/reports. We are seeking a ServiceNow Consultant, capable of leading ServiceNow im

A leading tech company in the UK seeks a Customer Marketing Manager to build partnerships and create compelling stories for co-marketing.The ideal candidate has over 5 years of experience in SaaS or Enterprise Software.Responsibilities include identifying impactful customer stories, managing stakeho

In this role, you will lead business analysis efforts for ServiceNow implementations and collaborate closely with stakeholders to gather requirements and ensure successful project delivery. Ideal candidates will have over 5 years of experience, a solid understanding of ServiceNow, and excellent stak

Provide ServiceNow Subject Matter Expertise, advising and guidance to business stakeholders on business practices and approaches regarding ServiceNow use and its functionality. Work with our clients to determine and capture business requirements and translate into functional requirements for the Ser

We are seeking an experienced ServiceNow Business Process Consultant to lead the design and requirements definition for a ServiceNow Source-to-Pay (S2P) implementation, with additional scope covering Finance Case Management (FCM). Strong experience as a ServiceNow Business Process Consultant, with a

Hands‑on technical delivery of the ServiceNow solutions, from development through to testing and implementation. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, SPM, ITOM, CSM, HR or IRM products are highly desirable

A leading technology company seeks a foundational member of the Go-to-Market team to drive strategic advisory efforts.The role focuses on educating teams on value selling and leading business value workshops.Ideal candidates must possess 6+ years of experience in customer-facing roles, a strong exec

A leading technology services firm in the United Kingdom seeks an Assistant Vice President, ServiceNow Presales Architect. This role involves supporting sales by demonstrating ServiceNow modules, designing solutions, and engaging with clients to understand their needs. Ideal candidates will have at

A leading technology company in Staines-upon-Thames is seeking an experienced Solution Sales Executive to drive pipeline creation and deal execution for Risk and Security solutions.You will manage client relationships, create strategic sales plans, and ensure client success through alignment with th

This remote contract role requires expertise in Agile methodologies, ServiceNow, and software asset management.

A leading cloud-based technology company is seeking an Advisory Presales Solution Consultant for the Public Sector.This role involves providing technical sales support, understanding customer needs, and demonstrating the company's innovative platform.The ideal candidate should have extensive pre-sal