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OUR IMPACTAcross Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.YOUR IMPACTAre you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Shared Services Manager to support the management of our core business functions. Oversight includes Recruitment, Learning and Development, Knowledge Management (encompassing procedures and communications), Workforce Management and Quality Assurance. This role ensures operational excellence, drives continuous improvement, and fosters a collaborative environment to support the organisation’s strategic objectives.What you’ll do:Report to the Head of Delivery and support the day-to-day delivery of action plans and business activities by maintaining high standards and helping to achieve service level agreements.Be responsible for leading our Recruitment, Learning and Development, Knowledge Management (encompassing procedures and communications), Workforce Management and Quality Assurance teamsSupport and assist the Shared Services Team Leaders, helping to promote teamwork across different locations.Maintain a strong focus on customer satisfaction and provide professional, friendly support to customers, while meeting standard business objectives.Assist in carrying out the Shared Services strategy in line with organisational goals, supporting your team and wider department as needed.Help to improve processes, policies and systems across shared services functions to make them more efficient and effective.Contribute to the organisation and delivery of training sessions and learning opportunities to help colleagues develop new skills.Ensure compliance with regulatory and company policies in your daily activities.Manage work assignments from different channels and help to allocate resources where required.Follow established quality assurance standards and processes, ensuring tasks are completed to a high standard.Work with colleagues and stakeholders across the business, building positive relationships and collaborating effectively.Assist with preparing straightforward performance reports and providing updates to management, using data and feedback to guide your work.Work alongside the Business Risk team to understand key controls and follow escalation procedures as necessary.Look out for opportunities to simplify tasks, improve customer experiences, and help your team work more efficiently.Support the achievement of service level agreements by maintaining high standards in your work and encouraging your team to do the same.Contribute to a diverse and inclusive working environment, supporting the growth and development of colleagues.REQUIREMENTSExperience in supporting operational teams, with at least 1 year in a team leader or supervisory role preferred.Ability to create a positive team environment that encourages the retention and development of customer service agents.Experience in coaching or mentoring colleagues to achieve key performance indicators using recognised coaching methods.Self-motivated team player with the ability to work well both independently and as part of a team in a busy environment.Demonstrate a positive attitude and lead by example in your approach to work.Good communication and interpersonal skills.Basic analytical and problem-solving skills.Strong commitment to customer service.Ability to provide guidance and support to team members.Ability to meet set targets and deadlines.Collaborative, with a strong sense of integrity and professionalism.ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2025. All rights reserved.Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.Posting Date: 2026-06-24

OUR IMPACTAcross Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.YOUR IMPACTWe’re looking for an experienced contact centre team manager who has a passion for delivering exceptional customer service to join our growing customer support team. If you are highly skilled at motivating and developing front line customer support agents, we’d love to hear from you!What you’ll do:Lead, motivate & develop a team 12 – 15 customer support agents.Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role.Use data to understand agent level performance, identify trends and action plans to support improvements. Identify opportunities to improve customer journeys, actively encouraging your team to do the same.Provide inbound support and handle customer escalations when needed.Embed advocacy for the consistent delivery of exceptional customer service across your team with intense focus on customer satisfaction/advocacy and professional customer support balanced with consistent achievement of standard business objectives Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed proceduresAct as an escalation point for customer issues and complaints, providing hands-on assistance by taking over calls where necessaryCollaborate & support peers to ensure consistency in leadership across all front-line teams.Take shared responsibility with the other team managers for real time operational performance, ensuring that service level targets are achieved as set by the business Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well managed into the area.Develop a deep understanding of day-to-day expectations of own role and that of direct reports.Ensures agent and team controls are managed daily, weekly, and monthly whilst pro-actively logging and escalating any new issues or risks. SkillsPrevious experience of managing a contact centre team, preferably in Financial Services/Retail Banking or other customer facing regulated environmentDemonstrable experience in coaching teams to achieve expected KPI’s using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & problem-solving skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities.ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2025. All rights reserved.Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.Posting Date: 2026-07-20

hackajob is partnering directly with Perk to hire for this role. About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Vi...

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it’s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It’s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. As an Associate Director within Technology and Cyber Risk Assurance, you’ll be responsible for advising our clients on cyber security strategy, programmes, resilience, controls and compliance, and emerging technology (e.g. artificial intelligence, and Blockchain etc.). You’ll benefit from ongoing coaching, career mentoring, and be supported by the TRA career pathway that was launched in 2021. This provides you with an opportunity to continue to develop market leading skills across our different capabilities and advance your professional development by undertaking accredited certifications via our training hub. You’ll make an impact by: • Leading and coaching high performing teams, resource management, recruitment, and development for team members. You’ll make quality time and take an interest in the team., • Providing high-value and quality delivery to clients by leading teams that provide specialist cyber services and advice., • Driving external market activities and identifying new business opportunities., • Developing client relationships by creating proposals that demonstrate our capability to meet new and existing client needs., • Being responsible for client relationships in conjunction with the Partners to ensure our work adds value and is delivered timely and profitably., • Responsible for the ongoing management of cyber services, including capability development and quality assurance of work and reporting. Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate: • Significant experience delivering cyber security assurance and advisory services., • Have a strong external profile and extensive network of contacts across industry., • Proven experience of winning new business and leveraging existing client relationships., • Experience of creating and developing client relationships to win work and increase revenue., • Experience of creating new business proposals and responding to RFP’s etc., • Experience in managing engagements end-to-end in a professional service context., • Experience of delivering security leadership services such as vCISO., • Business and commercial minded in your approach., • Passionate to continue your career in technology, cyber, risk management, and provide defensive and offensive cyber services to our clients. We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. • Hybrid working, • 27 Days Holiday, • Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP., • Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team. At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client’s needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion. #J-18808-Ljbffr

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital банк, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. We are seeking an experienced and dynamic workforce management leader to join our team to be responsible for managing the workforce requirements and high volume hiring process for the Marcus by Goldman Sachs Delivery team globally. The customer focused contact center and fraud operations is the front line of the business and ensuring we are sufficiently resourced is critical to supporting the growth of the business. This role will ensure the successful build out of teams across India, UK and US, ensuring we are appropriately resourced, streamlining the process and ensuring we are positioned as an employer of choice. Strategy: partner with Delivery management to develop, maintain and execute short and long-term workforce plans to meet high growth demands of the business including goals, timelines, milestones and approach Improvement: identify areas for improvement in forecasting and hiring process, implementing enhancements to streamline and optimize Collaboration: partner with Delivery, Finance, Marketing and HCM partners to ensure hiring requirements and execution meet business growth plans and initiatives, delivering on key service level targets Reporting: provide regular reporting to senior stakeholders relating to the delivery center forecasting, resource plan and hiring process (candidate flow, pipeline, issues management) Risk Management: manage resource plan execution, identify blockers and partner with stakeholders to optimize processes Operational process management: ensure system updates, roles opened and sourcing in accordance with resource plans Experienced in forecasting and managing short and long-term resource plans, contact center operations preferred Experienced in project management, including end-to-end process design, execution, monitoring, risk identification and mitigation Self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment Excellent interpersonal, organizational, verbal and written communication skills Demonstrates confident and clear leadership including experience meeting and presenting to senior executives Analytical skills, including advanced critical thinking skills to identify factors with greatest effects on models and anticipate emerging trends Experience in designing, reporting and delivering on KPIs Ability to prioritize based on business needs and adaptable to changing needs and requirements Strong customer focus and commitment to delivering exceptional service Strong problem solving skills and experience in identifying and resolving issues Degree educated or relevant experience Minimum of 5-7 years of experience in managing workforce resource plans, including predictive resource modeling, execution, and communication with senior levels Minimum of 5 years of leadership experience, managing and developing a team Experience in project management including process design, improvement, execution, and KPI reporting Experience meeting with and presenting to senior executives, demonstrating strong executive presence Strong skills in Microsoft Office (Excel, PowerPoint, Word, Access) Strong judgment and comfort with handling multiple projects and deadlines Experience in a digital or retail banking environment (deposit products would be ideal) Experience developing staffing forecasts and plans for multi-channel, multi-provider contact centers Preferred experience with predictive analytics (SPSS, SAP, R and/or Python) At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2026. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. #J-18808-Ljbffr

The Fuel Store (TFS) is a progressive, Birmingham based business using technology to develop its market and stay ahead of the competition. It is on a mission to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of fuel and associated products into the transportation sector, providing a range of products and solutions to its customers to increase profits through increasing share of wallet, customer loyalty and usage; serving customers more efficiently and cost-effectively. It currently facilitates the provision of and processes the transactions to allow 65 million litres of Fuel per annum through its card processes. The business was started 10 years ago and to date has grown organically. Future development will be a combination of organic and inorganic growth offering its customers a carefully thought-out package of products with software that enables easy/dynamic/cost optimised fleet management at its core. The business is very efficient and proudly operates with circa 50 colleagues whilst delivering nearly £100m of turnover. It means that the senior management team need to be able to operate at both the strategic and operational level often in the same meeting. The ability to ‘roll up your sleeves’ and deliver your own solutions is a hugely important asset to us. The business buys fuel weekly and as such prices to its customers weekly (alongside the whole market). The pricing dynamics are complex and vary between the different networks supported and circa 6k customers we sell to. Following a year of transition and systems investment on the fuel business, the organisation is now looking to strengthen its wider Fleet Management capabilities. It is currently assessing which products/services to build itself or white label or buy the capability. The IT Director will work alongside the Executive Team in delivering the technology solutions which will keep the business ahead of its competitors. The IT Director will need to have a personality that understands the dynamics of working in a smaller business which involves both the origination of fresh ideas/ways of working as well as executing for their delivery. The business is aiming to grow through both organic and inorganic growth and the successful candidate will need to have experience or demonstrate the capability to integrate organisations with different systems. It is worth noting the Company systems are based on Microsoft solutions and therefore exposure to these solutions will be a distinct advantage. In summary, given the size of the business, this role will have significant input into Company Strategy and therefore the ability to think strategically and then execute at a micro level. This is a pivotal role for shaping the next phase of our evolution and will have a high profile as part of the Executive team and in front of the Board of Directors. Brief Overview: Type of Opportunity: Permanent, Full Time Location: Birmingham, (4 days per week expected in the office) Reports to: CEO Key Responsibilities of the IT DIRECTOR: • Lead the strategy for systems architecture, • Deliver the agreed architecture through in house colleagues or external organisations, • Manage the day to day systems infrastructure, • Manage the program management team to deliver their tasks in a cost effective and timely manner, • Lead/Develop the implementation of the Company AI strategy, • Ensure the Company has buy in to the strategies through clear articulation of the plans To have the ability to contribute to The Fuel Store’s success, you will need the following knowledge, skills and experience: • Likely to be a graduate, • Demonstrable all round experience of IT matters including:, • Microsoft dynamics solutions including Power BI, • Cloud architecture, • Networking, • Disaster recovery, • Business continuity, • Identity and access management, • ERP systems, • CRM solutions, • AI implementation, • Data Warehousing, • Confidence owning strategy and executing hands‑on work within a lean environment., • Experience managing suppliers, negotiating commercial contracts, and evaluating partner performance., • Excellent communication skills, able to create compelling commercial narratives for senior leadership. Desired: • Experience of managing IT budgets, • Exposure to the wider corporate decision making process and budget processes, • Experience within fuel cards, fleet, mobility, payments, or loyalty sectors. You should apply if you: • Are genuinely passionate about our business and want to work with great people with great opportunities., • Take pride in spotting opportunities and feel comfortable in turning them into business enhancing solutions., • Thrive in a fast‑paced, growing business where your ideas and actions directly influence success., • Are naturally curious, proactive, and love tackling challenges with creativity and energy., • Want to keep learning, investing in your own development while also contributing to wider colleague growth., • Want to be part of a forward‑thinking, people‑driven team that values innovation, collaboration, and continuous improvement. Our Culture TFS are in the simplicity business and we are building a team, who look at the world a little differently. People that look at the needlessly complicated and say ‘that’s nuts’. People that are bold enough to challenge convention. And brilliant enough to actually change it. We empower people to think differently, act decisively, and make an impact. We value curiosity, creativity, accountability, and collaboration. What’s in it for you? • Competitive Base Salary, • Salary Sacrifice Pension Scheme:After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme., • Life Assurance: Payable at 3x Basic Salary, • Health & Wellbeing:You will have access to MediCash upon passing their probation, this will allow you to access healthcare cashback schemes, retail discounts, counselling, for yourself and up to 4 Children., • Holiday Entitlement:You will be entitled to 26 days annual leave plus all statutory holidays., • Financial Advice:Access to 1-2-1 financial advisor sessions free of charge., • Career Progression:We track all employees progression by creating personal development plans, we have an in house L&D Specialist dedicated to help you improve and grow professionally., • Location:Based in Birmingham City Centre, • Supporting local charities:Weare passionate about giving back to thelocalcommunity andsupporting charitiesas much aswecan. A little more for you to know… We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented colleagues to help us to invent The Fuel Store’s future. We will support you, nurture you, and give you the best platform to succeed. We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neuro diversity or disability status, marital status, veteran status and national origin. #J-18808-Ljbffr

hackajob is partnering directly with Perk to hire for this role. About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About the Role We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. What Success Looks Like Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers Acting as a trusted advisor, not just a booking agent Managing highly complex, often last-minute travel changes with calm professionalism Consistently achieving strong CSAT while meeting productivity and efficiency expectations Demonstrating excellent ownership, judgement, and accountability in every interaction What You'll Do End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests Providing expert recommendations aligned to traveller preferences, company policy, and duty of care Handling urgent and high-impact travel disruptions with speed, empathy, and precision Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture What We're Looking For Essential: Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar) GDS experience (Amadeus, Sabre, Galileo or similar) Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT Exceptional communication skills with a polished, confident, and discreet style Ability to remain calm, decisive, and solutions-focused in high-pressure situations Strong organisational skills and attention to detail Desirable: Experience supporting senior stakeholders, C-suite, or high-net-worth individuals Exposure to out-of-hours, follow-the-sun, or on-call travel support models Personal Attributes Naturally service-oriented with a strong hospitality mindset High emotional intelligence and sound judgement Comfortable working autonomously and taking full ownership Resilient, adaptable, and confident handling ambiguity Commercially aware and performance-driven without compromising service quality What we offer Receive competitive compensation and equity ownership in Perk Rest and recharge with 25 days of annual leave plus bank holidays Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex Plan for your future with our qualifying earnings company pension plan with Aviva Know that your loved ones are protected financially through your Life Insurance if the worst were to happen Rest assured that you're covered by income protection in case you experience a long-term sickness or absence Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus Join our unforgettable Perk events, including our spectacular annual summer party Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Focus on your family with 12-16 weeks' paid parental leave Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes Broaden your horizons with up to 20 "Work from Anywhere" days per year Stay savvy with access to a wide variety of discounts and rewards Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years Let us help you move to one of our hubs with relocation support Interview Process Talent Acquisition Interview - 30mins Virtual Hiring Manager interview - 90 min Virtual or IRL depending on your location Final interview - 30mins virtual AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. TPBN1_UKTJ

hackajob is partnering directly with Perk to hire for this role. About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About the role We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. What Success Looks Like Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers Acting as a trusted advisor, not just a booking agent Managing highly complex, often last-minute travel changes with calm professionalism Consistently achieving strong CSAT while meeting productivity and efficiency expectations Demonstrating excellent ownership, judgement, and accountability in every interaction What You'll Do End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests Providing expert recommendations aligned to traveller preferences, company policy, and duty of care Handling urgent and high-impact travel disruptions with speed, empathy, and precision Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture What We're Looking For Essential: Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar) GDS experience (Amadeus, Sabre, Galileo or similar) Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT Exceptional communication skills with a polished, confident, and discreet style Ability to remain calm, decisive, and solutions-focused in high-pressure situations Strong organisational skills and attention to detail Desirable: Experience supporting senior stakeholders, C-suite, or high-net-worth individuals Exposure to out-of-hours, follow-the-sun, or on-call travel support models Personal Attributes Naturally service-oriented with a strong hospitality mindset High emotional intelligence and sound judgement Comfortable working autonomously and taking full ownership Resilient, adaptable, and confident handling ambiguity Commercially aware and performance-driven without compromising service quality What we offer Receive competitive compensation and equity ownership in Perk Rest and recharge with 25 days of annual leave plus bank holidays Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex Plan for your future with our qualifying earnings company pension plan with Aviva Know that your loved ones are protected financially through your Life Insurance if the worst were to happen Rest assured that you're covered by income protection in case you experience a long-term sickness or absence Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus Join our unforgettable Perk events, including our spectacular annual summer party Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Focus on your family with 12-16 weeks' paid parental leave Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes Broaden your horizons with up to 20 "Work from Anywhere" days per year Stay savvy with access to a wide variety of discounts and rewards Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years Let us help you move to one of our hubs with relocation support Interview Process Talent Acquisition Interview - 30mins Virtual Hiring Manager interview - 90 min Virtual or IRL depending on your location Values interview - 30mins virtual AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. TPBN1_UKTJ

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