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Position Summary The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq’s most strategic customers to transform how they work and realize the full value of their investment in Seeq. Our focus within Customer Success is to retain and grow, delight, and deliver measurable value across the customer lifecycle. Seeq is in scale-up mode with rapid growth. The ideal candidate has experience building customer success motions in fast-growing environments and working with advanced analytics or industrial intelligence platforms sold and implemented in manufacturing. Seeq sells into O&G, Chemicals, Pharma, Power, MMM, and other process manufacturing industries, partnering with customer personas such as manufacturing leaders (COO, CMO), IT/OT leaders (CDO, CIO, CTO), and manufacturing SMEs (process engineers, production managers, digital transformation leaders) Strategic Customer Leadership • Own a portfolio of Seeq’s largest, most complex, and highest-potential customers, typically spanning multiple geographies, sites, and business units, with multi-million dollar ARR responsibility., • Develop, socialize, and execute strategic success plans that align Seeq’s capabilities to customers’ enterprise-level initiatives (e.g., digital transformation, operational excellence, sustainability), including clear value hypotheses, milestones, and executive-level success metrics., • Lead quarterly and executive business reviews (EBRs/QBRs) that highlight measurable outcomes, tell the value story, surface risks/opportunities, and reset priorities to continue driving value and expansion., • Serve as the primary executive-facing point of contact and trusted advisor, shaping long-term collaboration and ensuring alignment between Seeq’s roadmap and the customer’s strategic direction. Adoption, Value Realization, and Expansion • Drive deep and broad adoption across the customer’s organization by orchestrating programs such as structured onboarding, advanced enablement, communities of practice, user forums, and champion networks, in partnership with Training and Services., • Identify, prioritize, and quantify high-impact use cases; ensure successful deployment, measurement of outcomes, and storytelling of value that leads to advocacy and reference ability., • Own the renewal and commercial strategy for your portfolio, including early and proactive risk identification, mitigation plans, and expansion strategies (upsell, cross-sell, and land-and-expand to new sites, business units, or partner companies)., • Collaborate closely with the account team (Sales, Services, Partners) to build and execute comprehensive account plans, including whitespace analysis, multi-year expansion roadmaps, and executive sponsorship alignment. Customer Advocacy, Escalations, and Internal Leadership • Act as the senior escalation point for high-risk and high-visibility situations, driving coordinated response plans, communicating effectively with executives, and ensuring we emerge stronger in the relationship., • Translate customer feedback and emerging needs into prioritized requirements and feature enhancement recommendations for Product and Engineering, with clear business justification and expected impact., • Champion the “voice of the customer” within Seeq by contributing to roadmap discussions, beta programs, advisory boards, and strategic initiatives focused on the manufacturing and industrial analytics domain., • Mentor and coach other CSMs and cross-functional teammates, sharing best practices in strategic account management, value realization, executive communication, and risk management. Operational Excellence and Data-Driven Management • Use customer health indicators, product usage data, and leading/lagging metrics to continuously assess account performance, identify patterns, and adjust strategy and engagement models as needed., • Systematically document account strategies, risks, and opportunities in our internal systems to ensure transparency, continuity, and alignment across teams., • Contribute to the design and continuous improvement of Customer Success processes, playbooks, and tooling to increase scalability and consistency across the organization., • 8+ years in customer-facing roles for B2B SaaS or industrial intelligence platforms serving multinational or industrial/manufacturing organizations, with a strong track record managing complex enterprise accounts; prior Senior/Strategic CSM or equivalent experience strongly preferred., • Deep experience in process manufacturing industries (O&G, Chemicals, Pharma, Power, MMM) and industrial/manufacturing environments, including time-series/advanced analytics and close collaboration with IT/OT stakeholders., • Proven success owning a multi-million-dollar enterprise SaaS book of business with high renewal rates and consistent expansion across sites, business units, and/or regions., • Significant experience presenting to and influencing Senior Director+, VP, and C-level executives in global industrial organizations, including executive storytelling around value realization and transformation journeys., • Highly data-driven, with demonstrated ability to interpret customer health signals, usage patterns, and business metrics to inform strategy, prioritize actions, and communicate impact., • Adept at translating corporate objectives (e.g., annual reports, strategic plans) into concrete account strategies and success plans, and at gaining alignment from diverse stakeholders around those plans., • Demonstrated experience collaborating with Sales, Services, Product, Training, and Support to build and execute joint account plans that lead to advocacy, expansion, and long-term partnerships., • Strong facilitation, communication, and storytelling skills; able to simplify complex technical and analytical concepts for non-technical stakeholders while maintaining credibility with expert users., • Comfortable operating with high autonomy in ambiguous, fast-changing environments, setting direction for your portfolio and influencing internal priorities without formal authority., • Willingness to travel as needed to support strategic customer relationships and key account milestones., • Bi-lingual or multi lingual strongly preferred: English, French, Spanish. Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq • Competitive salary plus bonus incentives, • $172,000 USD base salary plus variable, • Approximately £127,000 or €146,000, • Benefits:, • 12-week paid Seeq family leave, • Unlimited PTO, • Internet and mobile phone reimbursements, • Medical benefits, • Group term life insurance, • Short-term and long-term disability insurance pre-tax benefits, • Voluntary vision and dental (ortho), • Vacation bonus program, • Employee Assistance Program, • Generous home office allowance, • The best co-workers (we've analyzed the data, so we know it's true.), • Pet-friendly workspace (your dog will be so happy to have you home), • You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas

Job Description – Marketing Executive - Europe Due to continued growth and the expansion, we are hiring a Marketing Executive based within Spain and covering Europe. This is TeamFeePay's European marketing role — owning everything that drives awareness, engagement, and pipeline across Spain and Italy. You will support regional federation and commercial partnership success, own content and campaign activity for both markets, and act as the marketing bridge between TeamFeePay's in-country teams and the central marketing function in Belfast. This is a role for someone who understands the nuances of marketing across different cultures and languages, can build relationships with federation and club contacts, and is comfortable operating with autonomy in a fast-growing international business. Company Purpose TeamFeePay is a fast-growing SaaS platform built specifically for grassroots football clubs. Founded with a simple but powerful mission to take the admin burden off volunteer-run clubs, we provide an all-in-one solution that transforms the way clubs manage their day-to-day operations. With a rapidly expanding customer base and a product that clubs genuinely love, we're at an exciting stage of growth scaling our team, deepening our presence in existing markets, and laying the groundwork for further European expansion. Why TeamFeePay • Real ownership of a market that matters, • A highly visible role where your work has direct commercial impact, • Close working relationship with sales, account management, and the wider marketing team, • Hybrid working from our Belfast HQ, • A growing international business with genuine ambition Employee Benefits • A collaborative and supportive culture and working environment, • Competitive salary, • Healthcare, • Professional development opportunities. Main Responsibilities Partnerships • Support and nurture relationships with partnerships; develop and execute partnership activation plans and ensure plans are delivering against agreed activity., • Manage paid media partnerships and commercial partner relationships for European market, • Attend events and sponsored tournaments as a TeamFeePay representative., • Own the content calendar (monthly schedules, toolkit distribution, and partner briefing)., • Identify new partnership opportunities across Spain and Italy and support pitching and onboarding, • Attend federation events and trade shows in Spain and Italy as a TeamFeePay representative Content • Build and execute campaign activity end to end for Spain and Italy., • Own organic social media for Spain and Italy., • Plan and manage events for the European region such as federation conferences, trade shows and customer activations., • Develop blog content, case studies, video content and content programmes for Spain and Italy that support pipeline and brand awareness, • Manage the quarterly newsletter for European markets, • Brief the Brand Team on organic creative needs for EU markets, providing clear direction on format, copy, and cultural context, • Work closely with the Digital Marketing Executive on content implementation across paid channels Sales Enablement & Cross-Department Working • Manage incoming sales enablement requests, briefing, routing, and tracking to completion., • Work closely with the Spanish and Italian sales and account management teams attending regular meetings, understanding pipeline, and feeding marketing activity back to the business., • Report on European marketing performance, partnership activity, and campaign results. What We’re Looking For • Experience in a marketing role with hands-on experience across partnerships, content, and campaign management, • Fluent in English and Spanish both written and spoken. Italian is a strong advantage, • Experience marketing across multiple countries or cultures with European market experience essential, • Strong copywriting and communication skills across multiple formats and audiences., • Confident managing external relationships (commercial partners, and suppliers)., • Experience briefing creative teams and managing third-party production suppliers., • Highly organised with the ability to manage multiple workstreams across a fast-moving market., • A genuine interest in grassroots football and the communities around it. Football knowledge is a bonus, not a requirement., • Willingness to travel within Europe and the UK.

We're hiring for a Spanish speaking Credit Controller to join a world leading science and related technology company. This job will start as a fixed contract from June/July 2025 - 30th November 2025. There is a possibility of a permanent job after. Location of the job Fully remote or hybrid option available - ideally you will live with good travel connections to Cambridge, in case you may sometimes attend the office one day a week (Thursday) to collaborate with the onsite team. Language requirements for the job Fluency in Spanish & English is essential Company background Our client is an international organisation from the business sector of science and technology. They have successful business operations across the globe. Job responsibilities of the Spanish speaking Credit Controller As part of their international finance team, your role will be to support the accounts receivable function by collecting debt, monitoring credit, and resolving customer disputes for all business clients in Spain. Your role will typically include the following duties and responsibilities: • Contacting overdue customer accounts to arrange payment, • Reviewing the credit status of customer and providing recommendations for credit block, • Posting and allocating cash receipts, • Distribution of customer statements and dunning letters, • Resolving account queries and disputes, • Providing support for audit requests, • Review customer held ordersCollaborating with customer service and sales functions to ensure highest level of customer satisfaction. The successful candidate background • Fluency in Spanish and English is essential, • Previous experience in Credit Control / Accounts Receivable, • Ideally you will have experience with SAP software, • Excellent client relationship building skills, • Problem solving skills, • Ability to manage workload independently, • Be able to work under pressure and to tight deadlines Salary, benefits £36,700 pro rata (contract is maternity cover until November 30th, 2025.) + excellent benefits ( Private medical insurance, Compassion and care time off, Leisure travel insurance, Pension, Volunteer time off, and much more!) To apply for this exciting opportunity, Please send your CV to us immediately! Contact: Jonathan Grimes

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, product expertise, and implementation, so we expect the scope to evolve and want someone excited to build as it does. You'll work directly with corporate and midmarket customers to drive adoption of their core use case and help identify new ones - but everything you build has to scale across a high-volume book, not custom to one account. You'll need to be genuinely technical, deep enough in the product to be the most knowledgeable person in the room, without ever writing code or owning an account directly. This is a builder role for someone extremely analytical who's already advanced with AI tools. Since this is a new role, we expect the scope to evolve over time - being adaptable and excited to build is a core part of being successful here. Focus areas include, but aren't limited to: Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time-to-value quickly on their core use case Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative - you're the product expert for enabling both basic and complex use cases, and you're constantly the first to learn new products coming to market Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey (e.g., Forward Deployed Engineering, GTM, Customer Experience, Product Marketing and Engineering) Partner with leadership on high-impact initiatives that support the local GTM team and global results Requirements 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI-native company Experience with voice AI, TTS, conversational AI, or developer-facing products A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices. You also identify data points that aren't yet tracked but would uncover new insights and change strategy Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward Experience managing a high-volume book of business at scale, mid-market or commercial segment Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable Growth Potential We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role: Growth Roles - Regional Adoption Lead Other teams: Account Management or Forward Deployed Engineering - Strategist or Solutions Engineer Location This role is remote-first, so it can be executed from anywhere in Europe. If you prefer, you can work from our offices in London, Dublin or Paris. #LI-Remote

At Wordbank, we help global streaming brands reach and inspire users wherever they are in the world. We deliver locally impactful creative and marketing strategies that drive seamless UX and meaningful engagement. What sets us apart is our mindset: rooted in operational excellence, elevated by human creativity, and guided by our values as a certified B Corp. Whether you're with us for an ad-hoc project or a long-term collaboration, you are an integral part of what makes Wordbank thrive. THE ROLE Wordbank is seeking experienced, Spanish speaking, Graphic Designers for an ongoing project with a renowned international streaming service. This project focuses on localizing title image content for various global markets. As part of the team, you will be responsible for recreating English title images (logos) in your native language. While translations will be provided, your role will involve designing visually compelling and culturally appropriate localized titles and logos for TV shows and movies. We’re seeking designers who are able to create both 2D and 3D graphics from scratch based on detailed specs and a brief, who can provide consultation on what designs will work for the target market, and who are excited about working in a deadline-driven team environment in a virtual capacity. Designers need to have access to their own Photoshop and Illustrator, and 3D design software (Blender, Maya etc). We'll be managing the workflow through JIRA, our project tracking system, on which we can provide training. This is an ongoing freelance engagement, and if hired, we request that you are available to design at least 2 titles per week. The standard turnaround time for a title is 8 hours. We require a test as part of the evaluation process and will first need a signed NDA since the test includes client-specific information. This NDA is primarily for confidentiality purposes and does not require you to commit to the project. You retain all rights to withdraw your application at any time during the hiring process. REQUIREMENTS Language & Cultural Expertise Must be a native speaker of the target market's language: Spanish for Spain Strong understanding of cultural nuances and design preferences Experience adapting designs while ensuring cultural relevance and avoiding offensive imagery Graphic Design & Typography Minimum of 3 years of experience in graphic design and typography Expertise in handling different language scripts (e.g., CJK, Cyrillic, Arabic) and their layout challenges Awareness of text expansion/contraction and its impact on spacing and readability Familiarity with right-to-left (RTL) and vertical text layouts for languages such as Arabic, Hebrew, and Japanese Software Proficiency Required: Adobe Photoshop, Illustrator, After Effects and JIRA (access provided) An Internet connection with a minimum speed of 2 Mbps up and down (4 Mbps preferred) 3D Design & Typography Proficiency in 3D modeling and texturing using Blender, Maya, 3ds Max, or Cinema 4D Experience working with localized fonts and scripts in a 3D space Knowledge of rendering engines such as V-Ray, Arnold, Redshift, or Eevee Strong understanding of UV mapping and texturing workflows for localized title assets Ability to handle 3D file formats including FBX, OBJ, and GLTF Additional Skills Ability to adapt and redesign iconography to suit different cultural contexts Strong attention to detail in maintaining brand consistency across localized assets RATE We have a set flat rate of $105 offered per working title. PAYMENT We settle invoices via Wise at the end of month following the month of the invoice. We do not use payment methods like PayPal or Moneybookers. WHY WORDBANK? We're a marketing localization agency who helps brands scale global growth with innovative marketing, creative & tech solutions. Partnering with the world’s leading streaming and entertainment brands, we deliver custom solutions to their hardest problems. We operate with integrity, balancing people, planet, and profit, and we’re passionate about making a difference for our clients, our team, and our global community. We prioritize talent, autonomy, and impact to create a culture where people thrive and the company excels. Our Values in Action Drive: We are passionate and results-oriented. Connection: We build strong relationships and foster collaboration. Excellence: We strive for the highest standards in everything we do. Care: We value empathy and support for our team and clients. Creativity: We encourage innovation and out-of-the-box thinking. Equal Opportunity Employer We believe in equality, diversity and inclusion. We are committed to welcoming, respecting and valuing people for who they are. We are an equal opportunity employer committed to attracting, retaining, developing, and promoting the most qualified people of all backgrounds, regardless of race, colour, age, religion, gender identity, HIV status, marital status, past or recent military status, past incarceration, sexual orientation, national origin, citizenship status, ancestry or any other characteristic, including any physical (including pregnancy) or intellectual disability, and/or any other protected class under global, federal, state, or local law. If you seek accommodations during the recruitment process, please let us know in your application. Your application has been successfully submitted! _

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £29,450 - £37,000 (+ £2,500 Multilingual Premium) | ✨ 👋 Hey there! We're Monzo, the bank that's making money work for everyone. We're all about waving goodbye to old-school banking and creating magical moments for our customers. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑You’ll play a key role by... • Investigating complex or high-risk anti-money laundering alerts on business accounts., • Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU., • Making business onboarding decisions in high-risk or complex cases., • Conducting ongoing due diligence on high-risk business accounts., • Providing financial crime expertise and support to other operational teams across the business. 🤩We’d love to hear from you if… • You have strong English written and verbal communication skills., • You are Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level)., • You have strong experience of conducting high-risk business banking screening or complex business financial crime investigations., • You have experience making independent, risk-based financial crime decisions in a regulated financial services firm., • You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. The working hours for this role are Monday to Friday 9am-5.30pm and one in four weekends. The start for the role will be Monday 4th August and you must be able to commit to the first 8 weeks no holidays/time off will be authorised during this period. 🙌 What’s in it for you 💰£29,450 - £37,000 (+ £2,500 Multilingual Premium) ➕share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 4 key steps • Application questions Recruiter call • Should you be successful in your application, you will be invited to a 60-minute interview to discuss your previous experience and technical knowledge., • The final step will consist of a Spanish language assessment. Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via hiring@Monzo.com The closing date for applications is Monday 2nd June 2025 at 9am. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

ABOUT GENERATION: At _, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries. When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country. Position Overview: Generation is in the midst of a period of growth and innovation, with plans over the next 18 months to dramatically increase the number of people we serve, deepen our existing partnerships around the world, and expand and enhance the global tools, curriculum, and offerings that help drive our mission forward. To meet this moment, we are expanding our team with a number of exciting global and regional opportunities. We are seeking a highly organized, proactive, and detail-oriented Project & Operations Manager to join our team. This person will serve as the operational backbone of several high-impact, strategic projects, helping to translate leadership's vision into structured, actionable plans while ensuring smooth day-to-day execution across a dynamic portfolio of work. This is a critical support role for a team managing multiple stakeholders, teammates, contractors, and funders simultaneously. This is a Fixed-Term, remote role in which we plan to interview from mid-late May with a target start date in June, 2026. Location: This role is remote, with preference given to candidates based in any of our current Generation global affiliate countries. Working hours must overlap with EST by 4 hours. Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds. Key Accountabilities & Responsibilities: Project Management • Lead project management across multiple concurrent initiatives with numerous moving parts, stakeholders, and contractors, • Translate leadership's vision and priorities into clear action steps, timelines, and workplans, • Monitor project progress and flag risks, blockers, or delays proactively, • Support monitoring and evaluation efforts, tracking key milestones and outcomes, • Facilitate ideation sessions and contribute solutions related to project and operational challenges Communications & Reporting • Create communications assets to share updates and progress with internal and external audiences, • Develop polished decks, reports, and briefing materials for funders and stakeholders, • Draft and maintain project documentation, including process guides, SOPs, and workflow summaries Operations & Coordination • Work closely with the Team Coordinator to manage vendor relationships, including contracts, procurement memos, and timesheet tracking, • Coordinate schedules and meetings with team members, contractors, and external partners, • Document processes being defined through ongoing projects and translate them into accessible, actionable steps for team members, • Provide general operational support to reduce workload on leadership and the broader team Required Experience And Skills: • 3–5+ years of experience in project management, operations, or a related field, • Strong organizational and multitasking skills with excellent attention to detail, • Strong communication skills, both written and spoken; Fluency in English required, • Experience managing multiple stakeholders and contractors simultaneously, • Proficiency in creating professional presentations, reports, and written communications, • Familiarity with and enthusiasm for applying generative AI and other forms of AI, process automation and digital innovation to a variety of contexts, • Familiarity with vendor management, procurement processes, and contract coordination, • Comfortable working in a fast-paced, evolving environment with ambiguous timelines, • Strong written and verbal communication skills, • Fluency in English required, • Fluency in additional languages beyond English (Spanish, French, Italian, Portuguese, Cantonese, Hindi, Tamil or Thai preferred), • Experience with project management tools (e.g., Asana, Monday.com, Notion, or similar) Preferred Experience: • Fluency in additional languages beyond English (Spanish, French, Italian, Portuguese, Cantonese, Hindi, Tamil or Thai preferred), • Experience managing projects using the Agile methodology/continuous delivery approach, • Experience working in remote environments across multiple time zones Mindsets • Excited by the idea of working in a fast-moving global environment, • Proactive collaborator, willing to propose solutions and ideas to challenges based on expertise, debate their merits, and make final recommendations for curriculum design, • Innovative and bold, willing to try new things and able to build consensus around innovations, • Self-reflective and open to receiving and giving frequent feedback, • A self-starter who can thrive in a remote work environment *Please apply with your English resume, thank you*

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data. • Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets., • Build and maintain strategic relationships with executive and operational stakeholders., • Understand customers’ goals and business drivers; proactively offer solutions and strategies to meet their evolving needs., • Champion product adoption and utilization to support customer outcomes and learning impact., • Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle., • Collaborate closely with Sales to identify growth opportunities and drive pipeline development., • Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams., • Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices., • Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus., • Passion for education and technology, ideally with experience in EdTech or SaaS environments., • Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels., • A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau., • Empathy, curiosity, and a solutions-focused attitude., • Excellent interpersonal and eloquent writing skills., • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment., • Familiarity with higher education, vocational training, or corporate learning ecosystems., • Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services, • Experience with one or more of Instructure’s product offerings, • Customer Health Scores, • Renewal and Expansion Pipeline Attainment, • Executive Business Review (EBR) completion, • Customer Satisfaction (CSAT) and Engagemen, • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:, • Competitive compensation and participation in Instructure’s equity program, • Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs., • Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31, • Comprehensive wellness programs and mental health support, • Annual learning and development stipends to support your growth, • The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations, • Motivosity employee recognition program, • A culture rooted in inclusivity, support, and meaningful connection£60,000 - £60,000 a yearSalary: Base + Commission This reflects our target hiring budget, with flexibility based on experience, skills, and market factorsWe’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger. At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer. All Instructure employees are required to successfully pass a background check upon being hired.

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

You are Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level). The final step will consist of a Spanish language assessment. You have strong English written and verbal communication skills.

You are Fluent in English & Spanish, both in written and verbal communication skills. We’re looking for individuals with a blend of experience in Fraud, Leadership, and setting up a brand-new Spanish-speaking team to join our EU Fraud Operations. While Spanish is the core focus for this role, the

This is a casual, part-time role offering flexible working.As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of ded

Fluency in Dutch (verbal and written) is essential; proficiency in English will be beneficial.

A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home.We are looking for exceptional Customer Service Advisors to provide the best customer support experience.The role is full time, working a 40 hour week Mond

We are looking for a full time and permanent Warehouse Operative.The ideal candidate would ideally hold a Counterbalance Forklift Licence or who is willing to go through the FLT Training to join our team at the Tamworth Operations Centre to assist with our Washrooms, Healthcare and Floorcare Divisi

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Waking Nights (10 hour shifts).Note: At present, we’re only able to progress applications from candidat

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Must be flexible & full UK driving license.Note: At present, we’re only able to progress applications from candidates who hold existing

Start your journey in a rewarding career, Join Komplex Care! .Job Title: Care Assistant - Team Leader.Must hold a full UK Driving Licence.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care stands at the forefront

Want a soul-sucking call centre job?.We’re not here to read scripts or tick boxes.We’re here to shake things up, to make energy better for our customers and the planet.That means real conversations, real problem-solving, and real impact.The best bunch of people you’ve ever worked with—curiou

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Durham, Newcastle upon-Tyne & Middlesbrough.Must be flexible & full UK driving license.Note: At present, we’re only able to progress ap

Address customer enquiries via telephone and email in Swedish and English.

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care s

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent l.Paediatrics Healthcare Assistant.Package 1 - 2:45pm to 9pm/Nights 10pm to 8am or Package 2 - 9 hour days and 10 hour nights.Note: At present, we're only able to progr

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Durham, Newcastle upon-Tyne & Middlesbrough.Must be flexible & hold a full UK driving license.Note: At present, we’re only able to prog

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Working Hours: Mondays 10:00 - 18:00.Note: At present, we’re only able to progress applications from candidates who hold existing work au

Turkish Speaking Inbound Customer Service Advisor.The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Weekend Days 10am to 6pm (16 hours per week).Note: At present, we’re only able to progress applications

Dutch speaking Customer Service Advisor.Remote, with 1 day per month in the office.Are you a fluent Dutch speaker with a passion for providing excellent customer service? We are seeking a Dutch-Speaking Customer Service Advisor to join our client’s team.This role is primarily remote, offering flex

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Part Time Healthcare Assistant .Note: At present, we’re only able to progress applications from candidates who hold existing work auth

Address customer enquiries via telephone and email in Swedish or Norwegian and English. Fluent in Swedish or Norwegian and English.

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. Delivering a great customer experience for Spanish based customers both via email and on the telepho

Paediatric Complex Healthcare Assistant at Komplex Care.Position: Paediatric Healthcare Assistant.Full UK Driving Licence is required.Komplex Care stands at the forefront of national care provision, delivering nurse-led care in the comfort of our clients' homes.Our mission? To empower individuals to

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Start your journey in a rewarding career, Join Komplex Care! - empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care s

Job title: Customer Service advisor.Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ.Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private compani

Saltburn-By-The-Sea, Middlesborough,.Driver with own vehicle preferred .Must be able to work both days & nights.Note: We Do Not Offer Sponsorship.Komplex Care stands at the forefront of national care provision, delivering nurse-led care in the comfort of our clients' homes.Our mission? To empower i

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Stands at th

Note: We Do Not Offer Sponsorship.Komplex Care stands at the forefront of national care provision, delivering nurse-led care in the comfort of our clients' homes.Our mission? To empower individuals to lead fulfilling and dignified lives.With a focus on specialist complex care for both adults and chi

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Note: At present, we’re only able to progress applications from candidates who hold existing work authori

Position: Healthcare Assistant .Location: Darlington, County Durham.Pay rate: - 3x 10 Hour Night Shifts 10pm - 8am at £14.Note: We Do Not Offer Sponsorship.Komplex Care stands at the forefront of national care provision, delivering nurse-led care in the comfort of our clients' homes.Our missio

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily

Part Time Healthcare Assistant .Monday, Tuesday, Thursday & Friday.Komplex Care stands at the forefront of national care provision, delivering nurse-led care in the comfort of our clients' homes.Our mission? To empower individuals to lead fulfilling and dignified lives.With a focus on specialist co

We are a high end central London property company searching for a very special person: an experienced Receptionist Concierge to represent our company at our beautiful, newly developed office building in Marylebone.We require a person of high standards, elegance and integrity, with a passion for cust