Front of House Team Member
2 months ago
Oxford
We are seeking a friendly, energetic, and customer-oriented Front of House Team Member to join our growing team at Shezan Restaurant. As the face of our establishment, you will play a key role in creating a positive and welcoming environment for all of our guests. This role is ideal for someone who is passionate about delivering excellent customer service and thrives in a fast-paced setting. Key Responsibilities: - Greet and welcome guests with a warm, positive attitude - Provide excellent customer service by answering questions, addressing concerns, and ensuring a seamless guest experience - Assist with seating arrangements and managing the reservation system - Take and deliver orders, ensuring accuracy and attention to detail - Collaborate with kitchen and bar staff to ensure timely service. - Maintain cleanliness and organization in the front-of-house area (lobby, dining area, restrooms) - Process payments and assist with cash handling as required - Address guest feedback in a professional and efficient manner - Ensure compliance with health and safety regulations at all times - Assist with opening and closing duties as needed Qualifications: Prior experience is not needed - Excellent communication and interpersonal skills - Ability to multitask and remain calm under pressure in a fast- paced environment - Strong attention to detail and problem-solving skills - A team player with a positive, can-do attitude - Flexibility to work various shifts, including evenings, weekends, and holidays Benefits: - Competitive hourly rate/salary (£11.44) - Tips and performance-based incentives - Employee discounts on food and beverages (if applicable)
