Hospitality Host
5 days ago
Manchester
Hospitality Host based at Manchester Airport. Fixed Term Contract until 31 October 2026, 40 hours per week, salary £13.45 per hour. • Provide a meet and greet service to lounge users, dealing courteously and efficiently to ensure a world‑class level of customer service., • Maintain lounge facilities to a high standard, carrying out daily, weekly and monthly standards checks and reporting any discrepancies with recommendations for solutions., • Maintain accurate records of all lounge customers, including consolidators, direct bookings and airline customers, and keep the booking database up‑to‑date with improvements for emerging business., • Take payments (credit/debit cards and cash) for direct bookings both by telephone and on the day of travel, and reconcile all monies taken., • Prepare and serve alcoholic and non‑alcoholic beverages in accordance with product directions and the alcohol licence., • Assist with clearing and organising the lounge, ensuring a high standard of hygiene in preparation, service and guest areas., • Maintain stock levels, date and rotation of items, and replenish the food and beverage buffet service in the lounge., • Dispose of waste, including recycling, in the appropriate manner and, if required, remove it to the designated location., • Provide assisted service to guests during their stay with business services such as fax, computer access and printing., • Perform back‑of‑house duties when catering staff members are not present or are busy, including restocking food and beverages, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy., • Work flexibly to the rota, with shifts typically confirmed at least two weeks in advance., • Solid background in hospitality and service sectors, with a proven track record of high‑end delivery., • Team player with an absolute first‑class approach to customer service., • Demonstrable flexibility across long trading days., • Numerical and analytical skills to process and interrogate data and provide performance information to deliver on budgets., • Computer‑literate on mainstream PC applications, including Microsoft Office., • Experience working on own initiative, capable of building solid and beneficial relationships both internally and externally., • Experience in a similar hospitality/lounge setting is beneficial., • Willingness to work on a flexible basis; the lounge operates 3.30am – 9.30pm, 7 days a week., • Minimum age 18 years to comply with the alcohol service policy., • Free on‑site parking whilst on duty., • Free airport parking when on holiday (subject to availability and pre‑booking)., • Access to the employee rewards portal with discounts and savings., • 24‑hour Employee Assistance Programme., • MAG Pension scheme which doubles your contribution., • Discounts on public transport to work., • Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our airports., • On‑site discounts and heavily discounted staff shop., • Career development opportunities within the UK’s largest airport operator., • Tax‑free Airside shopping in the departure lounge., • Meals on duty., • Uniform provided. Equality, diversity, and inclusion are core values at MAG. We are an Equal Opportunity Employer and a Disability Confident employer, committed to creating a workforce that reflects society. We welcome applications from all backgrounds and are prepared to provide reasonable adjustments where needed. #J-18808-Ljbffr