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Infrastructure & Cloud Engineer Location: On-site in Sunderland (Hybrid working available) Travel: Occasional travel to other UK offices (approximately one day per month) Hours: 37.5 hours per week, Monday–Friday The Infrastructure & Cloud Engineer is responsible for the management, support, and improvement of core IT infrastructure and cloud services. The role focuses primarily on on-premise infrastructure, networking, and security, with additional responsibility for supporting Microsoft Azure and Microsoft 365 environments. The successful candidate will help maintain a secure, reliable, and high-performing infrastructure environment, while also supporting automation, monitoring, disaster recovery planning, and continuous improvement of IT services. The role will also provide 3rd line support and mentoring to service desk staff where required. Key Responsibilities • Manage and maintain core IT infrastructure, including Windows Server environments, Active Directory, and enterprise networking., • Support Microsoft Azure and Microsoft 365 services where required., • Maintain and optimise network topology, firewalls, and security platforms., • Monitor infrastructure performance and system availability., • Troubleshoot incidents and perform root cause analysis., • Maintain backup and disaster recovery solutions., • Implement and maintain security best practices and vulnerability management., • Develop automation and configuration management to improve operational efficiency., • Provide 3rd line technical support and guidance to IT support teams., • Maintain documentation for infrastructure, systems, and procedures., • Assist with IT due diligence, integrations, and onboarding of partner organisations. Skills and experience: • Minimum 3 years’ experience in an Infrastructure or Systems Engineering role., • Strong experience with Windows Server (2016/2022) and enterprise infrastructure., • Experience managing Active Directory, Entra ID, and Group Policy., • Experience with networking technologies including VLANs, routing, DHCP, DNS, and 802.1x., • Knowledge of firewalls, VPNs, and cyber security best practices., • Experience with Microsoft 365 administration., • Working knowledge of Microsoft Azure infrastructure services., • Experience with SQL Server, IIS, SharePoint administration, and endpoint management tools such as Intune., • Backup and recovery experience (e.g. Veeam)., • Strong troubleshooting and documentation skills.

About the Role: An exciting opportunity has arisen for an experienced Cloud & Infrastructure Engineer to join a growing technology function within a forward-thinking organisation. This role will play a pivotal part in designing, implementing, and maintaining a diverse cloud and on-premises infrastructure estate, contributing directly to the efficiency, reliability, security, and performance of critical services. You will work as part of a collaborative infrastructure team, supporting both internal and external users, mentoring colleagues, and driving continuous improvement across cloud and infrastructure operations. Key Responsibilities: • Manage and optimise public cloud infrastructure, ensuring scalability, availability, and security., • Implement monitoring solutions, conduct performance analysis, and automate improvements where possible., • Ensure high availability and data integrity through proactive alerting, backups, and robust disaster recovery planning., • Own major incident response, troubleshooting and root-cause analysis, implementing long-term fixes., • Maintain security best practice across cloud and on-premise environments, including vulnerability management and compliance monitoring., • Contribute to and sometimes lead the design and implementation of DR and business continuity plans., • Build and maintain automation scripts and configuration policies (IaC) to streamline and standardise operational tasks., • Collaborate with internal teams and third-party providers to deliver high-quality infrastructure services., • Provide quality 3rd-line support and act as an escalation point for complex technical issues., • Participate in the technical onboarding of partner organisations and support integration projects., • Maintain thorough documentation covering infrastructure, configurations, and operational processes.Essential Qualifications & Experience, • Strong customer service mindset with the ability to communicate clearly and professionally., • Minimum 3 years’ experience in a similar Cloud/Infrastructure role., • Deep expertise with Windows Server 2016/2022, AD, Entra ID, Group Policy, and Windows security services., • Proven experience administering Microsoft 365 including Exchange, SharePoint, Teams and associated services., • Solid understanding of Microsoft SQL Server and IIS administration., • Demonstrable capabilities across networking fundamentals including VLANs, routing, DHCP Snooping, Spanning Tree and LAG., • Hands-on background with firewall technologies and cyber security best practice., • Strong practical experience in Microsoft Azure, including VMs, VNETs, storage, identity, networking security, WAF/Azure Front Door, and cost management., • Skilled in managing MDM/MAM via Intune., • Experience with vulnerability remediation and MDR/EDR tooling., • High proficiency with Veeam for backup and recovery. Why Join?, • Company pension scheme, • Life assurance, • 25 days annual leave + birthday leave, • Flexible benefits, • Option to purchase additional holidays, • Enhanced family-friendly policies, • Cycle to work schemeThis role offers strong progression opportunities, with pathways into Cloud Architecture, or senior leadership roles depending on performance and aspirations. Continuous training and certification support will be provided.