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  • WE DO CONSULTING LIMITED
    Customer Care Manager
    Customer Care Manager
    2 months ago
    £32000–£39000 yearly
    Full-time
    Loughton

    Required to develop and implement policies and procedures to deal effectively with customer requirements and complaints Provide feedback to internal teams based on customer concerns and suggestions for product and service improvements. Develop and implement customer care strategies to improve customer satisfaction and retention. Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Prepare regular reports on customer service metrics and present findings to senior management. Ensure that the customer care team is fully trained in using support systems to their full potential.

    No experience
    Easy apply