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Customer Experience Manager (Engineering / Renewables) £56,000 - £62,000 + Car Allowance / Pool Car + Hybrid Working + Training + Career Progression Tamworth Are you a customer-focused professional with experience managing complex technical projects and delivering exceptional service throughout the full customer journey? Do you want to join an innovative clean energy business helping to transform the UK's renewable energy landscape through cutting-edge biomethane solutions? This company are an innovative clean energy business pioneering the production and supply of on-farm biomethane and CNG solutions. By connecting producers and end users, they enable businesses to decarbonise operations, reduce emissions, and adopt sustainable fuel alternatives. With a strong commercial pipeline and advanced technology, they are driving the transition to a low-carbon future and reshaping the UK's renewable energy market. This is an exciting opportunity to take ownership of the full customer journey, ensuring exceptional service delivery from contract signing through installation, commissioning, and long-term support. You will play a key role in bridging customers, engineering teams, operations, and commercial delivery ensuring projects are delivered safely, efficiently, and to the highest standards. This role would suit someone with strong customer experience, account management, or service delivery experience within a technical or engineering-led environment, who thrives in a fast-paced business and enjoys building strong customer relationships. The Role: Own and improve the full customer journey from contract signing through installation, commissioning, and long-term support Act as the main point of contact for customers, ensuring clear, proactive communication throughout each project Coordinate technical site visits and work closely with engineering and operations teams to align customer requirements Track project delivery progress, ensuring smooth handovers between commercial, engineering, and installation teams Support the resolution of technical and operational issues, ensuring timely escalation and closure where needed The Person: Proven experience in customer experience, account management, or service delivery within a technical environment Strong communication and stakeholder management skills, with the ability to simplify technical information for customers Full UK driving licence and willingness to travel nationally to customer sites Reference: BBBH 25054 Keywords: Customer Experience Manager, Customer Success, Account Manager, Service Delivery, Biomethane, Renewable Energy, Clean Energy, Technical Account Manager We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website

About Speedy Hire Power Division (Tamworth) Speedy Hire is the UKs leading provider of hire solutions, offering an extensive range of tools, specialist equipment, plant, and support services. Within our Power Division , we specialise in delivering reliable temporary power solutions to support construction, infrastructure, industrial, and event sectors. Based in Tamworth , this role supports a modern fleet of equipment including diesel and hybrid generators, battery energy storage systems (BESS), distribution boards, transformers, load banks, cabling systems, and lighting towersensuring safe, efficient, and uninterrupted power for our customers. The Role Mobile Engineer (Night Shift) Working at customer sites, the Mobile Engineer plays a critical role in maintaining and supporting our power equipment fleet. This is a night shift position , operating on a 4 on / 4 off rotation (6:00pm 6:00am) . You will be responsible for ensuring all equipment is serviced, compliant, and fully operational, while also responding quickly to breakdowns and faults during critical overnight periods. Your responsibilities will include working on: Diesel, Stage V and hybrid generators (from small portable units to large-scale MW sets) Battery storage units and alternative energy solutions Electrical distribution equipment (distribution boards, transformers, switchgear) Cabling systems and temporary power networks Load banks for testing and commissioning Lighting towers and site power accessories Key duties include fault finding, diagnostics, planned preventative maintenance (PPM), and reactive repairsminimising downtime and ensuring customer satisfaction. What Youll Need Full UK driving licence Strong mechanical and/or electrical engineering experience (ideally within power generation, plant hire, or similar industries) Experience with generators or temporary power systems is highly desirable Good IT skills, including Microsoft Office and digital service reporting systems Strong communication skills, both verbal and written Ability to work independently on night shifts and as part of a wider team Commitment to supporting ESG initiatives, including sustainable and low-emission power solutions What We Offer 26 days annual leave plus bank holidays Life assurance Pension scheme On-site canteen facilities Up to 95% discount across the Speedy brand Ongoing training, including manufacturer-led and electrical qualifications Career progression within a growing Power Division Voluntary Health Cash Plan My Staff Shop discounts across major retailers Green Commute Initiative cycle-to-work scheme PAM Employee Assistance Programme (EAP) We support flexible working where possible and promote our Speedy Work Life Balance initiative, reinforcing our commitment to putting our people first. Our Career Line of Sight provides clear progression routes across the Speedy Group. Additional Information Please note that vacancies may close early due to high application volumes, so early application is encouraged. Some roles may require DBS, credit, or security clearance checks. Speedy Hire is an equal opportunities employer. We are committed to diversity and inclusion, ensuring all employees can thrive. All applicants will be considered fairly, and all roles require proof of the right to work in the UK. For more information, please see our ESG Governance policies: https://www.speedyservices.com/esg/governance TPBN1_UKTJ

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