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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We are excited to welcome a technically strong and future-focused SEO Manager to the First Choice team. This role will play a key part in shaping our organic search performance as we continue to evolve our digital platforms and customer experience. You’ll work collaboratively across Product, Tech, Content, UX and Paid Media teams, while leading key SEO initiatives with agency partners shaping and delivering our organic strategy. Closing date for applications will be Monday 15th December. About Our Offer • Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more., • Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment., • A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions., • Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams., • Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. About The Job • Lead technical SEO work including audits, diagnostics and monitoring across crawling, indexing, site performance and structure data, • Collaborate cross-functionally with Product, Development, Content, and Paid Media teams, • Translate complex SEO findings into clear, actionable recommendations for stakeholders, • Oversee day-to-day SEO activities across technical, content, links and dev. work., • Drive innovation in response to future search trends including AEO, GEO and evolving SERP formats, • Manage agency relationships, ensuring delivery, reporting and high-quality output, • You will be a key member of the UK SEO team, actively contributing to wider SEO topics and sharing knowledge and learnings across the group. In parallel, you will take ownership of driving organic growth for First Choice, working in close alignment with the wider First Choice business and other digital channels to deliver synergies. About You • Strong technical SEO knowledge., • In depth understanding of crawling, indexing, JavaScript, HTML, rendering, CWV, hreflang, and structured data, • Hands-on experience with server log analysis, • Experience in international SEO: Hreflang and ccTLD, • Proficiency with tools such as Botify, Ahrefs, SEOmonitor, Conductor and Screaming Frog., • Comfortable working in agile setups using tools like Jira, Confluence, or Monday.com, • Ability to simplify and present SEO insights clearly to both technical and non-technical audiences, • Familiarity with CDNs such as Akamai or Cloudfare, • Curious about how AI is reshaping search, with appetite to test new approaches, • Self-starter with an entrepreneurial mindset and confidence to lead workstreams independently From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Job Description Your impact As part of the Surveillance and Protection Technologies (S&PT) sector within the EW division, you’ll play a pivotal role in supporting the business, interfacing with a variety of UK and International customers focused within both the UK and Export arena, working as part of integrated project teams (IPTs). You will have responsibility for the maintenance of current contracts and development of commercial bids/proposals, providing strategic and commercially sound guidance on challenging contracts and opportunities within the business. What You’ll Bring • Provide strategic and tactical oversight to a number contracts and bid activities., • Drafting, negotiating and administration of complex terms and conditions of contract, working with Procurement counterparts to ensure appropriate flow through with subcontractors., • Produce, document, and brief [obtaining any necessary approvals] clear and informed commercial strategies to leverage the best possible outcomes for Leonardo UK., • Produce accurate and compliant customer pricing by applying the appropriate pricing strategy and model to cost estimates., • Take the lead in producing clear and concise correspondence, obtaining stakeholder input as and when required., • Drafting and reviewing agreements such as Non-Disclosure Agreements, Software Licensing Agreements and Memorandums of Understanding and other T&Cs., • Providing commercial leadership and administration to projects and/or contracts, including change control management, monitoring performance of its contractual obligations and management of commercial risk. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit https //careers.uk.leonardo.com/gb/en/security-and-vetting Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive. • Time to Recharge Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year., • Secure your Future Benefit from our award-winning pension scheme with up to 15% employer contribution., • Your Wellbeing Matters Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity)., • Rewarding Performance All employees at management level and below are eligible for our bonus scheme., • Never Stop Learning Free access to 4,000+ online courses via Coursera and LinkedIn Learning., • Refer a friend Receive a financial reward through our referral programme., • Tailored Perks Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more., • Flexible working Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location GB - Luton - Cap. Green L350 Contract Type Permanent Hybrid Working Hybrid

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