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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better . And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations. This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do • Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers, • Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows, • Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation, • Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks, • Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance, • Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues, • Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems, • Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support. What you'll bring, • Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis, • Proficie ncy in programming languages such as Golang and Python, • Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing, • Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows, • Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms, • Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support, • Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation, • Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management, • Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques, • Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform Team overview You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide. The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work. Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better . And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations. This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do • Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers, • Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows, • Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation, • Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks, • Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance, • Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues, • Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems, • Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support. What you'll bring, • Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis, • Proficie ncy in programming languages such as Golang and Python, • Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing, • Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows, • Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms, • Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support, • Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation, • Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management, • Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques, • Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform Team overview You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide. The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work. Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better . And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations. This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do • Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers, • Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows, • Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation, • Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks, • Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance, • Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues, • Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems, • Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support. What you'll bring, • Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis, • Proficie ncy in programming languages such as Golang and Python, • Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing, • Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows, • Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms, • Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support, • Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation, • Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management, • Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques, • Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform Team overview You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide. The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work. Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better . And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations. This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do • Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers, • Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows, • Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation, • Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks, • Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance, • Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues, • Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems, • Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support. What you'll bring, • Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis, • Proficie ncy in programming languages such as Golang and Python, • Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing, • Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows, • Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms, • Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support, • Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation, • Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management, • Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques, • Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform Team overview You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide. The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work. Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better . And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations. This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do • Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers, • Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows, • Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation, • Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks, • Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance, • Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues, • Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems, • Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support. What you'll bring, • Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis, • Proficie ncy in programming languages such as Golang and Python, • Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing, • Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows, • Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms, • Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support, • Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation, • Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management, • Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques, • Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform Team overview You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide. The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work. Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better . And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations. This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do • Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers, • Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows, • Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation, • Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks, • Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance, • Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues, • Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems, • Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support. What you'll bring, • Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis, • Proficie ncy in programming languages such as Golang and Python, • Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing, • Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows, • Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms, • Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support, • Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation, • Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management, • Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques, • Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform Team overview You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide. The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work. Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Principal Platform Engineer (Education) Competitive + Bonus UK Permanent full time We’re looking for an AI-first Principal Platform Engineer to act as the technical and architectural lead for our Education platform ecosystem. You’ll move beyond traditional DevOps, shaping strategy, defining standards, and building automated “Golden Paths” that enable five global product tribes and 150+ engineers to deliver faster, safer and smarter. What you’ll be responsible for • Defining the platform architecture roadmap across cloud, CI/CD and observability, • Leading Azure-heavy, multi-cloud environments (Azure essential, AWS, VMware), • Standardising Infrastructure-as-Code using Terraform and Bicep, • Embedding security and compliance by default (zero-trust, audit, resilience), • Driving self-service infrastructure and eliminating manual bottlenecks, • Leading major cloud migrations and platform modernisation initiatives, • Azure, AWS, VMware / AVS, • Terraform, Bicep, • AKS / Kubernetes, • Azure DevOps, Octopus Deploy, TeamCity, • Datadog, Azure Monitor, • Deep hands-on experience in platform engineering at scale, • Proven leadership of complex cloud migrations and SaaS platforms, • Strong background in cloud security, compliance and resilience, • Experience building Internal Developer Platforms or “Golden Path” workflows, • A strategic mindset with the ability to mentor and influence senior engineers, • Work on platforms used by thousands of schools and millions of families, • Influence architecture across a large, complex, real-world SaaS estate, • Genuine autonomy and visibility at senior technical level Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Helpdesk Team Leader - Windsor (On-Site) - MSP - £40k-£45k Do you thrive leading technical teams and want to join a long-established MSP with over 30 years of success and a huge roadmap for growth? This Windsor-based Managed Services Provider is looking for a Helpdesk Team Leader to take charge of their busy Service Desk. You'll lead 4 Helpdesk Engineers and 4 Field Engineers, supporting over 100 contracted clients across environments ranging from 10 to 200+ users. With newly achieved ISO certifications and a fresh PSA system (Halo) rolling out this year, this is an exciting time to step in and shape process, performance, and culture. This role is fully on-site, working 8:30am-5:30pm. What you'll be doing: Step into a key leadership role, taking responsibility for day-to-day Helpdesk operations, team performance, and technical escalations. • Leading, mentoring, and developing an 8-engineer team (Helpdesk + Field)., • Overseeing ticket queues, SLAs, KPIs, and ensuring consistently high customer service., • Acting as the senior escalation point and working alongside Tier 3 engineers., • Owning the PSA system (Halo): workflows, automation, reporting, and best-practice ticket management., • Running 1-1s, PDPs, performance reviews, and driving continuous improvement., • Coordinating Field Engineer schedules and ensuring smooth onsite support operations., • Supporting project delivery including:, • Microsoft 365 migrations, • Azure deployments, • Infrastructure refreshes, • Backup & DR improvements, • Experience leading or supervising a Service Desk/Helpdesk team within an MSP., • Strong technical grounding (2nd Line level) across Microsoft 365, networking, Windows Server etc., • Calm, structured escalation management - especially during busier periods., • Excellent communication, organisation, and multitasking skills., • Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too)., • Understanding of ITIL principles., • Azure experience, Backup tech (Acronis etc.), WatchGuard / similar firewall exposure, • Experience in ISO environments, • £40,000-£45,000 salary (DOE), • 25 days holiday + bank holidays, • Company pension, • Regular training & development, • Clear progression opportunities within a stable, respected MSP Interested? Don't worry if your CV isn't up to date - reach out to Gianluca @ circlerecruitment (dot) com for a confidential chat. Keywords: Helpdesk Team Leader, IT Team Lead, MSP, Service Desk Manager, Microsoft 365, Azure, ITIL, Halo PSA, Windsor, Berkshire, Slough, Staines, Managed Services Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Regional Sales Manager – Southeast Region Drive Growth. Shape Partnerships. Lead Sales for a European Market Leader. Do you thrive on building lasting customer relationships, opening new doors, and being part of a supportive, high‑performing team? If you’re an experienced sales professional ready to make your mark, we'd love to hear from you. For more than 95 years, bott has led the way in commercial vehicle conversions across Europe. We’re growing — and we’re looking for an ambitious Regional Sales Manager with strong LCV / automotive experience to strengthen and expand our customer base across the Southeast. Join a team where collaboration, trust and shared success aren’t just values — they’re how we win. Why Join bott? Make a Visible Impact As Regional Sales Manager, you’ll be at the heart of our growth. You’ll shape strategy, deepen customer partnerships, and bring fresh opportunities into the business. A Culture Built on Engagement We’re passionate about teamwork, innovation and making every connection count. You’ll work with a motivated, diverse group of people who support each other and celebrate success together. What You’ll Achieve • Build Powerful Partnerships: Develop trusted, long‑term relationships with customers, stakeholders and industry partners., • Drive New Business: Spot opportunities, open new accounts and convert strategic prospects into sustainable revenue., • Lead with Innovation: Inspire creativity within the team and champion continuous improvement across the sales function., • Shape Regional Strategy: Design and deliver strategic plans that support growth, profitability and market expansion. What You’ll Bring • Demonstrated success managing and growing relationships with commercial and corporate customers, ideally in LCV/automotive., • A track record of exceeding sales targets and delivering new business wins., • Confident presentation skills with the ability to engage diverse audiences., • A forward‑thinking approach and strong commercial instincts., • Natural relationship‑building ability and a collaborative mindset — you thrive in team‑driven environments. What We Offer A great working environment and a benefits package designed to support your wellbeing and success: • Base salary from £45,000 with OTE £60,000–£65,000, • Electric company vehicle, • 34 days holiday (incl. bank holidays), increasing with service, • Option to buy additional holiday, • Training & development opportunities, • Life assurance, • Home & tech scheme, • Cycle to work scheme, • 24/7 GP access, • Employee Assistance Programme, • Social events via our active Social Committee, • Free onsite parking Ready to Make an Impact? If you're a relationship‑driven sales leader who wants to grow your career in a supportive, ambitious and values-led team, this is your opportunity. Join us as a Regional Sales Manager and help shape the future of Bott. Interested? We’d love to hear from you. Bott Ltd is committed to equal opportunities. We celebrate diversity, value difference, and ensure fairness and inclusivity at every stage of our recruitment process.

An opportunity to play your part - As Centricas SAP Technical Lead for Platform & Integrations, youll take charge of designing and delivering essential cross-platform services, including integration, identity and authorisation, monitoring, automation, and transport/release orchestration (ChaRM). This role ensures that supply chain platform services are standardised and scalable, supporting efficient and stable operations throughout Centricas Supply Chain SAP landscape. Working closely with functional leads, our implementation partner, the central integrations team, and other technology teams, you embed best practices and drive faster delivery cycles. All this within an agile, product-led environment that thrives on automation, innovative data and AI-driven insights, and a culture of ongoing improvement, ensuring every solution is not just resilient and auditable, but delivers real, measurable business value. Location : UK-based hybrid role, Occasional travel to site. The Day to Day: You will manage and standardise supply chain platform integrations, ensuring adherence to Centrica patterns and best practices, through collaboration with central integrations and architecture teams. You will ensure robust integrations between SAP and non-SAP systems, including warehouse automation and logistics providers, standardising data exchange, error handling, and supporting MDG/DMS enablement. You will plan and deliver platform features, maintain roadmaps and reusable assets, and oversee SIT/UAT and environment strategy. You will set standards for reliability, performance, and security, driving observability and SRE for SAP workloads. You will enforce security, privacy, auditability, and segregation of duties. You will track value delivered, including faster cycles, fewer incidents, improved recovery, reduced costs, and greater reuse What we need from you: Extensive experience working with SAP Business Technology Platform (BTP) and Integration Suite (CPI). Additionally, strong knowledge of SAP Security and Authorizations, as well as familiarity with SAP Cloud ALM, Solution Manager, or ChaRM. Proven track record of enabling continuous integration and continuous deployment (CI/CD) for SAP changes, supporting automated testing processes, defining non-functional requirements (NFRs), and driving improvements in system observability. Experience in monitoring utilising SAP standard tools and enterprise application performance monitoring (APM) solutions. The role also requires skills in alerting, incident response, and performance tuning at scale to ensure system reliability. Able to leverage AI-assisted analysis and diagnostics to enhance both speed and quality, while ensuring appropriate human judgement and ownership are maintained throughout processes. Whats in it for you? Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment! Power up your pay with a 15% Employee Energy Allowance, surpassing the governments price cap! Secure your future with our comprehensive pension plan, designed for peace of mind. Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures!

A leading tech firm based in the UK is seeking a Partner Technical Lead to develop and enable channel partners across the UKI region. This role focuses on building relationships with partner technical communities and aligning NetApp solutions with their offerings. Candidates should have extensive ex

A leading automotive company in the UK is seeking an experienced Aftersales Manager to lead the Technical Service Department and ensure exceptional customer service.

A leading technology retailer is seeking a Business Customer Manager in Slough. The role involves enhancing B2B performance by coaching colleagues, building strong networks with local businesses, and developing relationships that drive sales.

An opportunity to play your part - As Centrica's SAP Functional Lead for Inventory & Forecasting, you will lead the functional design and implementation of cutting-edge SAP planning and inventory optimisation capabilities, placing you at the heart of transforming supply chain operations. You will champion excellence across planning processes, ensuring data integrity and seamless collaboration with ERP/MDG and warehousing stakeholders, as well as our implementation partner. All this within an agile, product-led environment that thrives on automation, innovative data and AI-driven insights, and a culture of ongoing improvement, ensuring every solution is not just resilient and auditable, but delivers real, measurable business value. Location : UK-based hybrid role, Occasional travel to site. The Day to Day: You will own the design and enablement of forecasting and planning processes, partnering with operational SMEs to ensure the right replenishment policies and improve stability and service levels. You will define master data requirements for planning and inventory, establishing essential attributes, hierarchies, validation rules, and thresholds, and work closely with ERP/MDG owners to implement workflows and controls that guarantee reliable and auditable planning outputs. You will implement and govern controlled knowledge management within DMS, setting information architecture, role-based access, versioning, and lifecycle controls to ensure compliant, auditable documentation. You will integrate and harmonise planning across MM, SD, FI/CO, EWM, and execution systems, publishing outputs to operations and maintaining unified data hierarchies for end-to-end flow and a single source of truth. You will define and track KPIs such as forecast accuracy, MAPE, plan adherence, and data quality indices, linking them to value metrics to evidence benefits, guide iteration, enforce compliance and change control. What we need from you: Significant experience in supply chain planning and forecasting, delivering measurable business outcomes. Expertise in SAP planning tools (IBP, APO, PPDS), with proven end-to-end delivery from design through to cutover and hyper care. Strong ability to define and implement master data requirements, hierarchies, validation rules, and quality thresholds; effective collaboration with ERP/MDG owners and operations stakeholders. Skilled in cross-module integration (MM, SD, FI/CO, EWM), harmonising data hierarchies, and managing data migration and cleansing. Experience in developing and executing test strategies (SIT/UAT), managing defects, change/transport processes, compliance, and records management. Proven track record in identifying automation opportunities and leveraging AI for process improvement, while ensuring appropriate human oversight; excellent facilitation and communication skills across technical and non-technical stakeholders. What's in it for you? Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment! Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap! Secure your future with our comprehensive pension plan, designed for peace of mind. Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! TPBN1_UKTJ

An opportunity to play your part • As Centrica's SAP Functional Lead for Warehousing, you'll spearhead the design, evolution and optimisation of SAP Extended Warehouse Management (EWM), shaping a future-proof roadmap that transforms Centrica's warehousing into a high-performance, automated solution. You'll orchestrate seamless, resilient inbound and outbound operations, integrating cutting-edge automation and AI solutions to ensure inventory is managed with precision and fulfilment is both stable and scalable across the supply chain. Operating within a product led, outcome-focused environment, you'll deliver measurable business value by reducing manual effort, accelerating processes, and freeing up teams for higher-value decisions, making this a genuinely exciting opportunity to drive innovation and leave a lasting impact on Centrica's operations. Location : UK-based hybrid role, Occasional travel to site. The Day to Day: You will own and evolve the design and configuration of SAP EWM, standardising processes for inbound, outbound, picking, packing, putaway, replenishment and exception handling to deliver efficient, high-performance warehouse execution, partnering with operational SMEs across the business, as well as our implementation partner. You will lead the integration of warehouse automation and logistics providers, together with the SAP Technical Lead, ensuring seamless real-time operations and maximising throughput in high-volume environments. You will define and maintain warehouse master data structures, including storage types, bins, HU types and labour structures, to support accurate and scalable warehouse processes. You will monitor EWM operational KPIs such as picking productivity, throughput, stock accuracy and task latency, driving continuous improvement and ensuring SLA compliance. You will deliver incremental change, shaping backlog, scope and acceptance criteria, and leading SIT/UAT/cutover/hyper care to land change safely, enabling clear business outcomes. What we need from you: Significant experience in warehouse operations and SAP-enabled supply chain execution, consistently delivering measurable improvements in fulfilment accuracy, throughput, productivity, and cost. Demonstrated hands-on expertise across inbound and outbound processes, picking strategies, handling units, task and resource management, slotting, labour management, and robust exception handling. Skilled in cross-module integration (MM, SD, QM, PM, IBP) and harmonising master data structures including materials, units, resources, storage bins, and HU types. Strong track record in test strategy (SIT/UAT), defect triage, change and transport management, compliance, and records management to ensure operational excellence. Proven ability to automate repetitive tasks and leverage AI-assisted analysis and diagnostics to enhance speed and quality, while maintaining appropriate human judgement and ownership. What's in it for you? Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment! Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap! Secure your future with our comprehensive pension plan, designed for peace of mind. Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! TPBN1_UKTJ

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. An opportunity to play your part • In this role, you'll bring independent, objective insight to Centrica's Retail business, helping our teams navigate risk with confidence and clarity. Your mission is to deliver assurance and advice where it matters most, using a risk-prioritised approach to influence positive change, strengthen governance, and ensure that key risks are effectively mitigated through strong, well-designed control systems. You'll also step into a critical leadership position as the Head of Internal Audit (SMF5) for our regulated BGIL/BGSL business reporting directly to the BGIL/BGSL Audit Committee and serving as a member of the Board. Alongside this, you'll work closely with the Centrica Group Head of Internal Audit to support assurance activities for the Group Audit Committee, ensuring alignment, transparency, and insight across the organisation. Location : This is a UK-based hybrid position, requiring at least three days in the office each week. The Day to Day: We're looking for an inspiring Internal Audit Director to lead assurance across Centrica's Retail business and help shape the future of our Internal Audit function. This role blends strategic thinking, curiosity, and commercial insight to strengthen governance, manage risk, and drive meaningful change. You'll play a key role in the Internal Audit Leadership Team, helping to run and evolve the function by bringing fresh ideas, developing great talent, and ensuring we deliver high-quality, value-adding audits. You'll act as Head of Internal Audit (SMF5) for our regulated BGIL/BGSL business, working directly with the Board and Audit Committee and partnering with Group Internal Audit to support Group Audit Committee reporting. We're looking for someone with strong experience in FCA regulated environments, ideally with Retail or Energy sector insight, who's confident operating in complex, fast-moving situations. You'll be a strong communicator and trusted advisor, able to challenge constructively, influence senior stakeholders, and bring clarity to complex issues. You'll embrace innovation whether through agile auditing, smarter use of data, or new ways of working and play a key role in transforming the Internal Audit function. You'll coach and develop high-performing teams, balancing stakeholder needs, resources, and change while keeping people engaged and delivering a high-quality audit plan. What we need from you: Ideally Degree-qualified with a relevant postgraduate qualification in areas such as accounting, audit, or another technical discipline, bringing strong academic and professional foundations to the role. Offers extensive, hands-on experience in governance, risk, and control, with the ability to quickly assess environments and influence better outcomes. Demonstrates proven leadership in either internal or external audit, ideally with valuable exposure to PLC environments and the expectations that come with them. Skilled at designing, building, and embedding risk management frameworks and systems of internal control that genuinely support a business of Centrica's scale and complexity. Brings credible Board-level experience, including presenting confidently and clearly to Boards and Board Committees in high-stakes environments. Has completed specialist Internal Audit training where their core qualification wasn't originally in audit or risk, showing a commitment to professional development and technical excellence. Combines strong technical capability with curiosity, collaboration, and the confidence to challenge constructively while maintaining positive, trusted relationships. Applies commercial awareness alongside audit expertise to ensure insights and recommendations are both practical and aligned with Centrica's strategic direction. What's in it for you? Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment! Added Car Allowance program to make your commute and adventures even better. Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap! Secure your future with our comprehensive pension plan, designed for peace of mind. Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

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