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We're hiring Customer Partner Agents to join a leading telecommunications company focused on expanding its customer base. This role is ideal for someone with a strong sales mindset, great communication skills, and a passion for delivering tailored solutions to new customers. As a Customer Partner Agent, you'll be on the front line of customer acquisition-interacting with potential clients through promotional campaigns and events. Your goal is to understand customer needs, confidently pitch the right telecom products or services, and close sales to help meet team targets. This is a dynamic, customer-facing position where your ability to build rapport, explain complex offerings simply, and hit performance goals will directly contribute to the company's growth. What You'll Do: • Engage new customers through direct sales and promotional activity, • Present relevant telecom products based on customer needs, • Meet or exceed sales and acquisition targets, • Maintain strong knowledge of products and services, • Report on activity and performance Key Requirements: • Proven sales experience (telesales, retail, or face-to-face), • Strong verbal and written communication skills, • Customer-first mindset with relationship-building ability, • Motivated, goal-driven, and comfortable working to targets, • Good understanding of telecom products (training provided), • Able to work independently and as part of a team ACS are recruiting for a Customer Partner Agents. If you feel that you have the skills and experience required in this advertisement to be a Customer Partner Agentssubmit your CV including an outline of your experience as a Customer Partner Agents. It is always a good idea to include a covering letter outlining your experience as a Customer Partner Agents with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Partner Agentsrole you desire.

.NET Developer, C#, WPF - Mobile Telecommunications - Crawley, West Sussex (Tech stack: .NET Developer, .NET 9, C#, WPF, Azure SQL, MVVM, Prism, TDD, Agile, Programmer, Engineer, Architect, .NET Developer) Established in the early 1990s and listed on the London Stock Exchange our client is an instantly recognizable brand within the mobile telecommunications arena. They are widely recognized as innovators within the market and were the first company to deliver phone trainers, full length music player downloads, commercial TV and mobile broadband to its customers. They are now looking to extend their brand beyond mobile with the launch of several new products. As such they are looking to recruit 6 .NET Developer to help design and develop the .NET / C# software applications that will be the backbone of this exciting new generation of products and services. The ideal .NET Developer candidates will have a skill set that encompasses: .NET, C#, WPF and Azure SQL. Our client can provide training in: .NET 9, Azure SQL, MVVM, Prism, continuous integration, dependency injection, TDD and Agile (Scrum / Kanban). This is a truly exciting opportunity to work on complex enterprise level, Greenfield .NET / C# projects and to develop revolutionary products that will be the envy of the industry. Location: Crawley, West Sussex, UK / Remote Working Salary: £65,000 - £75,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETREC NOIRUKREC

Senior Technical Account Manager - SaaS, VoIP, SIP If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience Requirements: • 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology., • Sound technical knowledge of TCP/IP networking and VoIP technology., • A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP), • Demonstrated technical problem solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48, • Understanding of basic scripting fundamentals, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony Salary & Benefits: • Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support. Security Clearance: Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years. To be considered for this opportunity, please share your CV and covering information by hitting apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleThe Business Consultant (BC) will drive client adoption of the Quantum Metric platform, while ensuring that customers are receiving tangible value through our partnership. The BC engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences. The BC's performance is based on account retention, customer utilization of the platform, and insights provided to customers. • Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements, • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals, • Provide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactions, • Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences, • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations, • Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences, • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders, • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption, • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights, • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features, • Partner with account team to secure renewals and support upsell opportunities through enablement and business value, • Fluent in English with optional Spanish or Italian language skills, • 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services., • Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions, • Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity, • A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage, • Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target, • Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical, • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities, • Must be a self-starter, who thrives in fast-paced, ambiguous environments, • Empathetic to client concerns and passionate about empowering customers to improve their digital experiences, • Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals💻 Recruitment ProcessNote: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest., • Recruiter Screen (30 minutes)- Independent Assessment (1 hour)- Hiring Manager Interview (45 minutes)- Director Interview (30 minutes)- VP, Consulting Services Interview (45 minutes)- Chief Customer Officer Interview (30 minutes)- CEO Interview (30 minutes) 🏆 Perks & BenefitsGroup Health Plans (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendParental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🐉 About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

Business Development Manager Location: MediaCity, Manchester (Hybrid – 2 Days Office / 3 Days Home) Reports To: Sales Director / Commercial Director Salary: £40,000 Basic. £65,000 - £75,000 OTE About the Role We are looking for an ambitious and commercially focused Business Development Manager to join a growing technology solutions provider delivering connectivity, network infrastructure, managed services, cloud connectivity, and cybersecurity solutions to organisations across the UK. This is a hybrid role based from our MediaCity, Manchester office, with an expected working pattern of 2 days per week in the office and 3 days working from home. Travel to customer sites, partner meetings, and industry events will form part of the role. The position offers an excellent opportunity for a driven sales professional who enjoys both winning new business and developing existing customer relationships. The role is split approximately 60% new business development and 40% account management, requiring a consultative approach to identifying customer challenges and delivering tailored technology solutions that create long-term value. Working closely with technical, delivery, and leadership teams, you will play a key role in driving revenue growth, expanding market presence, and strengthening customer partnerships across sectors including public sector, healthcare, education, emergency services, and commercial organisations. Key Responsibilities New Business Development (60%) • Identify, qualify, and secure new business opportunities across target markets., • Build and execute strategic sales plans to achieve and exceed revenue targets., • Generate new opportunities through outbound prospecting, networking, referrals, framework agreements, and market intelligence., • Develop relationships with senior decision-makers including IT Directors, Heads of Infrastructure, Procurement Teams, and Digital Transformation leaders., • Conduct consultative discovery meetings to understand customer objectives, challenges, and technology requirements., • Present and position solutions across connectivity, networking, managed services, cloud connectivity, and cybersecurity., • Prepare and deliver proposals, presentations, and commercial solutions tailored to customer needs., • Manage the full sales lifecycle from initial engagement through to negotiation, contract award, and handover., • Maintain an active and accurate pipeline within the CRM system., • Represent the business at industry events, exhibitions, and networking opportunities. Account Management (40%) • Manage and develop a portfolio of existing customer accounts., • Build strong, long-term relationships with key stakeholders and decision-makers., • Conduct regular account reviews to identify opportunities for growth and service improvement., • Drive customer retention through proactive engagement and exceptional account management., • Identify upselling and cross-selling opportunities across the wider technology portfolio., • Collaborate with internal technical and delivery teams to ensure successful customer outcomes., • Monitor contract renewals and framework opportunities to maximise recurring revenue., • Act as a trusted advisor, ensuring customers remain informed about relevant technologies, solutions, and industry developments. Key Performance Indicators • Achievement of new business revenue and gross profit targets., • Pipeline generation and conversion rates., • Growth within existing customer accounts., • Customer retention and renewal performance., • Forecast accuracy and CRM management., • Contribution to recurring revenue growth., • Customer satisfaction and relationship development. Skills & Experience Essential • Proven experience in a Business Development Manager, Sales Manager, Account Manager, or similar commercial role., • Track record of consistently achieving and exceeding sales targets., • Experience selling technology solutions such as:, • Managed Services, • Telecommunications, • Connectivity, • Network Infrastructure, • Cybersecurity, • Cloud Services, • IT Solutions, • Strong new business hunting skills with the ability to open doors and develop opportunities., • Experience managing and growing existing customer accounts., • Excellent communication, presentation, and negotiation skills., • Consultative and solution-led sales approach., • Ability to engage with both technical and non-technical stakeholders., • Experience using CRM systems for pipeline and opportunity management., • Full UK driving licence. Desirable • Experience selling into Public Sector, NHS, Education, Local Government, Emergency Services, or Enterprise organisations., • Understanding of WAN, LAN, SD-WAN, connectivity solutions, managed networks, cloud connectivity, and cybersecurity services., • Knowledge of public sector procurement frameworks and tender processes., • Existing network of contacts within target sectors. Personal Attributes • Highly motivated and target-driven., • Commercially astute with strong business acumen., • Professional, credible, and confident communicator., • Relationship-focused with a customer-first mindset., • Resilient and proactive in identifying new opportunities., • Organised with excellent time management skills., • Collaborative team player who thrives in a fast-paced environment., • Passionate about technology and helping organisations achieve their goals through innovative solutions. What We Offer • Competitive basic salary, • Uncapped commission structure, • Hybrid working model (2 days office / 3 days home), • Modern office based in MediaCity, Manchester, • Career progression and professional development opportunities, • Pension scheme, • Holiday allowance, • Supportive and collaborative culture, • Opportunity to work with a broad portfolio of leading technology solutions Why Join Us? This is an exciting opportunity to join a forward-thinking technology provider at a time of continued growth. You'll have the autonomy to build new relationships, the support to develop existing customers, and the opportunity to make a significant impact on the business's future success while advancing your own career in a dynamic and evolving technology sector.

1NCE is a progressive company that continues to innovate in the field of IoT connectivity. As a major player in the industry, our mission is to transform the communications and IoT sectors. 1NCE is funded by SoftBank, and together we are driving sales and marketing in the Asian region.As a key strategic region of growth for the company, join our international Asia Sales Team and take part in the exciting growth potential in Korea! • Goal Orientation: You will be focusing on sales KPIs to achieve both your personal and company goals, • Market Development: You build a qualified global pipeline from Korea by directly engaging potential customers in the region, • Customer Engagement: You actively engage and communicate with customers managing the full sales pipeline for your assigned accounts, • Collaboration: You work closely with other colleagues in Asia and global regions, as well as our sales partners to create, qualify and close sales opportunities, • Reporting: You proactively report your weekly sales activities to the line manager, • Solution-Oriented: You collaborate closely with Solution Architects in your region to resolve customer-related technical issues, • Task Responsibility: You complete all sales-related activities assigned by the line manager, • Customer Focus: You maintain a customer-focused mindset to establish the 1NCE brand as the best-in-class IoT connectivity provider, • Relationship Building: You develop strong and long-lasting relationships with customers and partners, based on trust and aiming for the highest level of customer satisfaction, • Experience: You have over 10 years of sales experience in a professional setting, • Market Success: You have a proven track record in direct sales to Korean enterprises, particularly related to IoT industry. Experience in selling IoT connectivity service and solution with existing customer relationship is a plus, • Industry Expertise: You have sales experience in the IoT and telecommunications markets, such as IoT ecosystem companies, telecom, or devices/modules, • Technical Knowledge: You possess general knowledge of IoT-related technology, • Presentation Skills: You are skilled in delivering customer presentations and product pitches, • Additional Technical Knowledge: Familiarity with IoT-related technologies is a plus, • Language Skills: Fluent in Korean and English in speaking and writing is a must. Proficiency in an other Asian language (Japanese, Chinese, etc.) is a plus., • Regional Sales Experience: Experience in direct sales or account management with customers outside Korea is plus, • Business Applications: You are experienced with IT business applications like Microsoft Business Applications, Salesforce, Slack, Confluence, and Jira, • Education: You hold a Bachelor’s degree in Computer Science or a related fieldWe are working with Salesforce, Jira and Confluence, • Further professional growth - Become part of our international team and an exciting environment that will revolutionise the telecommunication market for IoT, • Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future, • A work environment defined by respect, close and informal communications among teams, departments, and management, • Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results, • Working on cutting-edge technologies, • Flexible working models to accommodate work-life balance, • Work around the globe program, • Nilo.Health platform for your well-being, • 26 days of paid annual leave, • Global and local events to strengthen our team spirit and have fun together, • And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)There will be three online meetings :, • First meeting with Recruiter to align on position details, • Second meeting with Line Manager to have more in-depth discussion, • Third meeting with Senior Vice President, as the final step of the processIn outstanding cases, amount of meetings may varyVladimir Kaiser In case of any additional questions regarding the position: jobs@1nce.com

Sales Team Manager (Contact Centre) Location: Chester Job Type: Full-Time Salary: £30,000 + OTE Bonus of £13,500£15,000 per year Money Expert is an independent comparison business looking for an experienced Sales Team Manager to lead and develop a high-performing sales team. Reporting to the Head of Sales, you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while maintaining high standards of compliance and engagement. Why Join Us? Join a fast-paced, results-driven environment where your leadership will directly impact team success and business growth. You'll have the opportunity to coach and develop high-performing sales advisors while helping shape the future success of our sales operation. The Role We're looking for a proven sales leader who can motivate, coach and develop a team to consistently achieve and exceed targets. Whilst experience within broadband sales would be beneficial, we are open to candidates from a range of sales backgrounds including energy, utilities, insurance, appliance cover, boiler cover, telecommunications and other target-driven sales environments. You'll be responsible for creating a high-performance culture, managing KPIs, developing individuals and driving commercial success through your team. Key Responsibilities Lead, coach and motivate a team of Sales Advisors to achieve sales ...

Senior Network Engineer / Architect Location: Ellesmere Port, Cheshire (On-site, 5 days per week) Rate: £280 per day (Outside IR35) Contract: Initial 10 weeks (high potential for extension) Start Date: Within 2 weeks of final interview About the Role Aatom Recruitment is partnering with a leading technology organisation that supports enterprises in accelerating digital transformation through innovative IT services, data engineering, and advanced technology solutions. Due to continued growth, we are seeking an experienced and driven Senior Network Engineer / Architect to join a high-performing team. This is an excellent opportunity for a skilled professional with a strong background in enterprise networking, architecture, and security to make a real impact. Key Responsibilities • Design, implement, and maintain robust LAN/WAN and enterprise network infrastructures, • Recommend and deploy network hardware including routers, switches, firewalls, and access points, • Develop and implement network monitoring and performance optimisation solutions, • Align network architecture with business and IT strategy, • Design and integrate VoIP and telecommunications systems, • Lead on network upgrades, enhancements, and continuous improvements, • Monitor network performance, troubleshoot issues, and ensure high availability, • Mentor and support junior team members, • Evaluate emerging technologies to improve performance, security, and scalability Key Skills & Experience • Strong experience in network design and architecture (LAN/WAN, Data Centre), • Expertise in VPN technologies, IPSec/SSL, and secure network design, • Proven experience with cloud networking environments (AWS/Azure), • Hands-on experience with security technologies (e.g. Firewalls, DDoS protection, WAF, Proxy, NAC), • Strong knowledge of routing protocols (BGP, OSPF, EIGRP, RIP, STP, multicast), • Experience with network hardware including:, • Fortinet firewalls, • Juniper routers & switches, • Cisco networking technologies, • Solid troubleshooting skills across complex IP networks, • Understanding of overlay/underlay network design, • Experience with network monitoring and performance tuning tools, • Excellent communication and stakeholder engagement skills Qualifications • Relevant certifications such as CCNA, CCNP (or equivalent) are highly desirable, • 8–15 years’ experience in network engineering / data centre environments Interview Process • Minimum of 3 interview stages, • Conducted remotely (online) Why Apply? • Opportunity to work with a forward-thinking organisation driving digital transformation, • High-impact role within a growing technical team, • Competitive day rate and outside IR35 engagement, • Opportunity for contract extension based on performance If you’re a proactive and technically strong Network Engineer/Architect looking for your next contract opportunity, we’d love to hear from you. Apply now or get in touch for more information

Data Entry Administrator / Data Input Operative Our client based near Ellesmere Port, South Wirral require a Data Entry Administrator / Data Processor / Data Input Operative on a permanent staff basis - beginning on a 3 month trial, temp to perm basis. The client specialises in supporting companies with visually impaired employees by providing specialist audio and visual equipment / materials and so the work is orientated to data transformation - translating material into specialised formats such as braille / modified large print/ audio files - and checking the accuracy of similar transformations. This is not a copy typing or traditional data entry role. Training will be provided however good general IT skills are necessary along with accuracy, and a strong work ethic. Candidates need to be very familiar and adept with MS Word - and all keyboard shortcuts. This is an office based with no possibility of remote/home working. Office hours for the Data Entry Administrator are 8.30am to 4.30pm or 4pm on a Friday. 37 hours per week total. This is an opportunity to work for a local Social Enterprise that helps the local community. After 12 weeks in the role a permanent role will available after successful completion of the probationary period. Upon successful completion of temporary period additional benefits include profit share, healthcare cash plan, full pay sick pay, early finish on a Friday and the opportunity to help the local community. Full training is provided and no previous experience necessary just a good knowledge of Microsoft Office and the willingness to work as part of a growing team providing alternative format solutions to household names in Finance, Telecommunications and Utilities. If this Data Entry Administrator role could interest please contact me with an updated copy of your CV and information on your current situation. Immediate starts are available

Telecom & Network Infrastructure Engineer Location: Ellesmere Port, Cheshire (3 days a week) Rate: £280 per day (Outside IR35) Contract: 12 Months to Start with About the Role Aatom Recruitment is partnering with a leading technology organisation that supports enterprises in accelerating digital transformation through innovative IT services, data engineering, and advanced technology solutions Role Summary We are seeking an experienced Telecom & Network Infrastructure Engineer with 6–10 years of hands-on expertise in managing industrial communication systems across a large plant environment. The role involves maintaining, troubleshooting, and enhancing telecom, network, and control communication systems supporting critical plant operations. --- Key Responsibilities Fiber Optic Network Engineering (Enhanced Scope) · Install, terminate, test, and commission fiber optic cables (single-mode and multi-mode). · Perform fiber splicing (fusion and mechanical) and OTDR testing. · Diagnose and resolve fiber faults, including attenuation loss, breaks, and connectivity issues. · Maintain and manage optic links for DCS LAN, SCADA systems, CCTV, and telecom networks. · Conduct fiber route planning, cable laying, and documentation. · Ensure proper cable management, labeling, and patch panel maintenance. · Handle fiber infrastructure upgrades and expansions across plant areas. · Perform preventive maintenance and inspection of fiber networks. · Ensure compliance with industrial standards and safety (ATEX where applicable). · Maintain records of: o Fiber core utilization o Splicing reports o OTDR test results · Support high-availability redundant fiber ring networks where applicable. Telecom & Communication Systems · Manage and support Business LAN and Process LAN shifts, ensuring continuous connectivity across the plant. · Handle telephone installations, movements, and fault resolution (1st and 2nd line support). · Maintain and troubleshoot site-wide telephony systems, including: o Mini exchange systems o Fax machines o ADSL connectivity · Perform underground cable jointing and termination (200/100/50/20 pair telephone cables). --- Network & Infrastructure · Install, configure, and maintain: o Fibre optic networks and optic links (DCS LAN) o 33KV SCADA LAN and modem links o Telemetry point-to-point modem links o Microwave communication systems (Process Microwave) · Implement and maintain site-wide Wi-Fi infrastructure. · Manage third-party networks and services across the site. --- CCTV & Security Systems · Maintain and repair: o CCTV systems (NWEP, Security, Process CCTV) o Access control systems (Gate access, intercoms) · Install and maintain Stanlow and Gate intercom systems. · Support on-site and off-site surveillance systems. --- Alarm, Safety & Control Systems · Maintain and ensure functionality of: o Fire alarm systems, VESDA control, and smoke detection beams o Site urgent communication systems (SUCS) o On-site and off-site sirens · Provide and maintain alarm and control signals including fire water pump systems. --- Projects & Installations · Deliver major communication infrastructure projects. · Execute: o Full office setups (data, comms, electrical) o Shutdown infrastructure installation and maintenance o Video conferencing (VC) system installations and support --- Operations & Maintenance · Maintain cable management systems across multiple sites · Performing PAT testing and maintain inspection records is an added advantage. · Ensure stock management and documentation is up to date. · Provide 24/7 on-call support (rota basis) for telecom, radio, and CCTV systems. --- Vendor & Stakeholder Coordination · Coordinate and supervise third-party vendors (e.g., BT, C&W, ADT) during site visits. · Ensure compliance with site standards and safety protocols. --- Required Skills & Experience · 6–10 years of experience in: o Telecom, Data Communication, or Network Infrastructure o Industrial/Plant environment (preferred) · Strong hands-on skills in: o Fibre optics, LAN/WAN, SCADA networks o CCTV, access control, and alarm systems o Telemetry, microwave, and modem communications · Experience in cable jointing and termination. · Knowledge of ATEX compliance and industrial safety standards. · Strong troubleshooting skills across multi-technology systems. --- Qualifications · Diploma / Degree in: o Electronics / Telecommunications / IT / Electrical Engineering · Relevant certifications (preferred): o CCNA / Network certifications o Fibre optic certification o Health & Safety / ATEX awareness

Operations Manager | Chester | Full Time | £40,000 + OTE Bonus of £13,000–£15,000 per year Money Expert is an independent comparison business looking for an experienced Operations Manager to lead our contact centre sales operation. Why Join Us? Join a fast-paced, ambitious business where you’ll play a key leadership role in shaping the success of our sales operation. You’ll work closely with senior leadership on strategic initiatives that improve performance, strengthen operational efficiency, and build future leaders within the business. This is an opportunity to influence the direction of a high-performing contact centre and help shape a culture focused on delivering excellent customer outcomes and sustained commercial success. The Role We are looking for an experienced operational leader with a proven track record of managing sales leaders within a contact centre environment. In this role, you will be responsible for the overall performance of the sales floor, ensuring Sales Managers are supported, coached, and held accountable for delivering against business objectives. You will own day-to-day operational delivery across multiple teams, with accountability for sales performance, productivity, compliance, customer outcomes, and continuous improvement. Key responsibilities: Lead, coach and develop a team of Sales Managers to deliver exceptional sales performance and customer outcomes Take ownership of the day-to-day operation of the sales floor, ensuring targets, service levels and operational objectives are consistently achieved Drive a high-performance culture through effective leadership, accountability and continuous coaching Monitor and analyse sales performance, productivity, conversion rates and KPIs, implementing action plans where required Work closely with the Managers to deliver strategic initiatives and operational improvements Conduct performance reviews, one-to-ones and leadership coaching sessions with Sales Managers Identify talent and create succession plans to develop future leaders within the business. Manage staffing levels, resource planning and operational efficiencies to maximise performance Lead performance management processes, supporting Sales Managers with conduct, capability and attendance matters where required Collaborate with Recruitment & Learning & Development and other departments to improve sales effectiveness and customer experience Champion a positive, engaging and results-driven culture across the sales operation Requirements Essential Previous experience as an Operations Manager, Senior Sales Manager or similar leadership role within a contact centre sales environment Proven experience managing and developing Sales Managers or Team Managers Strong commercial awareness with a track record of delivering against sales targets and operational KPIs Excellent leadership, coaching and people development skills Strong analytical skills with the ability to interpret performance data and drive continuous improvement Experience managing change within a fast-paced sales environment Excellent communication, organisation and stakeholder management skills Ability to influence, motivate and inspire teams at all levels Desirable Experience within broadband, telecommunications, utilities, insurance, financial services or other regulated sales environments Knowledge of workforce planning and contact centre operational management What’s In It For You Competitive salary Uncapped OTE Bonus of £13,000–£15,000 per year 25 days holiday (plus bank holidays), plus an extra day per year of service Career progression opportunities Ongoing leadership development and training Company pension Wellness & Wellbeing programme MEX Rewards Christmas and New Year shutdown On-site parking Equal Opportunities Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds. Ready to Join Us? If you're an experienced Operations Manager or Senior Sales Leader looking to take ownership of a high-performing contact centre operation and help drive the next stage of growth at Money Expert, we'd love to hear from you. Click Apply Now to join our team