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An exciting opportunity has arisen for an experienced Product Specialist to join a forward‑thinking organisation undergoing continued growth. This role offers the chance to become a subject‑matter expert across a diverse product portfolio, supporting commercial teams, customers and partners while contributing to ongoing product development and market readiness.\n\nAs the Product Specialist, you will develop a deep understanding of the organisation's solutions and act as a key point of contact for technical queries, demonstrations and training. You will work closely with development teams to shape product requirements and ensure that customer and market needs are clearly represented.Your work will support product launches, customer adoption and the continuous improvement of the product range.\n\nKey Responsibilities\n\nTechnical Support - Providing expert product guidance to commercial teams, particularly during tender processes.\nRequirements Definition - Working with development teams to specify, refine and prioritise product needs.\nCross‑Team Coordination - Supporting development activities and ensuring alignment across internal stakeholders.\nDemonstrations & Training - Delivering product demonstrations, training sessions and technical presentations.\nMarket Insight - Gathering and translating customer and market needs for the UK region.\nProduct Information - Preparing and validating content for marketing materials, launch collateral and technical documentation.\nSolution Adaptation - Supporting the tailoring of solutions to meet customer requirements.\nCompliance & Testing - Leading local certification activities and coordinating interoperability or field tests.\nLaunch Support - Supporting product launches, including training campaigns and readiness activities.\nStakeholder Engagement - Contributing to internal and external meetings on product capabilities.\nCompetitor Monitoring - Tracking competitor activity and comparing core product offerings.\nAbout You\n\nYou will be a proactive, customer‑focused professional with a strong technical understanding and the ability to work effectively across multiple teams. Your communication skills, analytical mindset and attention to detail will be key to your success.\n\nWe are looking for:\n\nRelevant Degree in Engineering, IT, Telecommunications or a related field, supported by experience in Product Specialist, Technical Support, Pre‑Sales or Product roles.\nExperience with Technical Products in any sector involving complex or connected solutions.\nCross‑Functional Collaboration including experience supporting commercial teams and tender responses.\nTraining & Demonstration Skills with involvement in testing, certifications or validation activities.\nRequirements Translation - the ability to convert customer and market needs into clear product requirements.\nDocumentation & Launch Experience including technical content and competitive analysis.\nCommunication Strengths - confident, clear and customer‑oriented.\nLanguage Skills - fluent English required; additional languages are an advantage.\nWhat's on Offer\n\nThis is an excellent opportunity to join an organisation that values collaboration, innovation and continuous improvement. You will play a key role in shaping product success while developing your expertise in a supportive and engaging environment.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Field Engineer / Electrician\n\nType: Long-term rolling contract\n\nLocation: Northeast\n\nDaily rate: £300-£350 per day, paid weekly in arrears\n\nAbout The Role:\n\nWe are currently seeking experienced Field Engineers in the Bristol / London / North East areas to support critical infrastructure projects across high-profile data centre and telecommunications environments. This role is ideal for an engineer with a strong electrical background and proven experience working within live data centres and exchange environments.\n\nYou’ll play a key role in delivering infrastructure installations, power works, and network hardware deployments while maintaining the highest standards of safety, quality, and compliance.\n\nKey Responsibilities\n\n Rack installation and deployment activities\n\n Infrastructure installation including cable tray, conduit, and containment systems\n\n DC power installation up to 95mm CSA cable, including use of appropriate tooling\n\n Minor AC installation works including commando sockets\n\n Router and server installation within live environments\n\n Cat6 and fibre installation activities\n\n Basic router and switch commissioning\n\n Conducting power surveys to assess load and capacity requirements\n\n Supporting transmission testing activities where required (BERT, RFC, Y.1564 desirable)\n\n Working within operational data centre and telecoms environments while adhering to strict safety procedures\n\nEssential Experience & Skills\n\n Strong background working within data centres and critical environments\n\n Previous experience within VMO2 Data Centres and BT Exchanges highly desirable\n\n Good understanding of DC power systems and structured cabling\n\n Ability to work independently and as part of a wider project delivery team\n\n Strong awareness of health & safety and electrical compliance standards\n\nRequired Certifications\n\n Gold Card standard electrical qualifications\n\n Level 3 Test & Inspect qualification\n\n TEL001 DC Electrical Safety\n\n Emergency First Aid at Work (EFAW)\n\n Manual Handling\n\n Ladder Safety\n\n Asbestos Awareness\n\n BPSS eligibility (to be processed upon successful acceptance)\n\nDesirable Experience\n\n Transmission testing experience including BERT, RFC, and Y.1564\n\n Previous work within telecoms exchange environments\n\n Experience supporting critical network infrastructure deployments

Our client based in the Northeast is looking for a Commissioning Manager. This role is on an initial one year contract outside IR35. As the experienced Commissioning Manager, you will oversee pre-commissioning and commissioning activities across a range of complex systems. The role will be responsible for ensuring all systems are installed, tested, and handed over in line with project specifications, safety standards, and operational requirements.Key Responsibilities Lead and coordinate pre-commissioning and commissioning activities across project scopeEnsure systems are fully prepared for testing, energisation, and handoverPlan and execute commissioning schedules in line with project milestonesInterface with engineering, construction, and operations teams to ensure smooth system integrationManage inspection, testing, and validation processesReview and verify commissioning documentation, procedures, and reportsEnsure compliance with health, safety, and quality standards throughout all phasesSupport issue resolution, fault finding, and system optimisation during commissioningParticipate in client handover and close-out activitiesRequirements & Experience Proven experience in pre-commissioning and commissioning within complex projectsStrong technical background in: Building ServicesClean room environmentsLV auxiliary systemsSCADA and telecommunications systemsExposure to HV systemsSkills & Competencies Strong coordination and stakeholder management skillsExcellent problem-solving and troubleshooting capabilityAbility to read and interpret technical drawings and specificationsGood organisational and planning skillsStrong focus on safety and quality assuranceQualifications Degree or equivalent qualification in Electrical, Mechanical, or Building Services Engineering (or related discipline)Relevant commissioning or engineering certifications are advantageousTPBN1_UKTJ

The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a post-sales focused technical support and advisory role. Senior Technical Account Manager - SaaS | CCaaS. Technical Servcies role in software, telecommunications or in customer service, call/contact

Description Location: Remote - UK working hours Remote | Full-time Compensation: £90K - £110K We are hiring on behalf of our client, a high-performance financial technology organization specializing in advanced integration service products. The client develops and delivers an innovative, hosted integration platform that enables global financial institutions to maintain a flexible operational infrastructure without requiring internal engineering resources to address connectivity challenges across diverse trading venues. The successful candidate will join a multi-disciplinary Site Reliability Engineering (SRE) team that actively champions a comprehensive automation culture. The mandate of this department is broad and impactful, covering everything from desktop and laptop infrastructure support to sophisticated data center server provisioning and global vendor network connectivity. While each team member brings distinct areas of technical specialization, the department operates under a shared-responsibility model for the entire production environment. The client is seeking a collaborative, growth-oriented professional who can meaningfully contribute to operational excellence while continuously developing their technical capabilities. Key Responsibilities • Automated Infrastructure Provisioning: Architect and build automated provisioning systems for global server and network architectures across both physical bare-metal environments and public cloud infrastructure (AWS, GCP)., • Continuous Delivery Pipeline Management: Evolve, maintain, and optimize the Continuous Delivery (CD) pipeline responsible for provisioning servers, configuring network switches, and deploying core software updates., • External Stakeholder Interfacing: Interact directly with hardware vendors, telecommunications providers, and external financial institutions to manage connectivity and optimize remote operations., • Collective System Ownership: Take shared ownership of the stability, performance, and monitoring of the end-to-end production environment alongside a tight-knit engineering team. Requirements Core Technical Competencies: • Foundational Coding Capability: Practical experience with software engineering is required. While expert-level software engineering is not mandatory, proficiency in basic programming within a language of choice is necessary to construct functional code and utilities independently., • Infrastructure Automation: Demonstrated experience working with software automation tools (specifically Ansible), combined with the coding agility needed to automate all configuration environments., • Systems & Network Administration: Proven experience operating as a Systems Administrator or Network Engineer, paired with a balanced, comprehensive understanding of both domains. Professional & Interpersonal Attributes: • A constructive, open-minded, and self-motivated approach to technical problem-solving., • A strong belief in lifelong learning and an awareness of evolving technologies., • High professional autonomy, with a proven ability to take the initiative within a collaborative, team-oriented ecosystem., • Experience managing third-party relationships, negotiating with vendors, procuring hardware, and supporting remote workforce initiatives via phone and email. Preferred (Non-Essential) Qualifications: • Familiarity with enterprise Authentication Protocols (e.g., SAML, OAuth2, Active Directory, Kerberos)., • Technical proficiency in Microsoft and Azure Active Directory., • Hands-on exposure to Database High Availability (HA) frameworks, including clustering and replication models (e.g., PostgreSQL). Benefits • Competitive Base Compensation: Up to £110,000 per annum, commensurate with experience and skill set., • Equity Participation: Allocation of company share options., • Corporate Benefits: A comprehensive standard benefits package., • Workplace Flexibility: Remote-first working philosophy with flexible arrangements within the UK and Europe, complemented by a modern workspace in Moorgate, London. Interview Process The client utilizes a transparent, structured four-stage evaluation process to ensure deep alignment across technical competencies and professional values: • Initial Screening Call: An introductory conversation with the Talent Acquisition/HR team to evaluate background, operational scope, and career trajectory., • Hiring Manager Interview: A 1-hour in-depth technical domain screen focusing on core systems engineering, network topology, and architecture principles., • Technical Evaluation: A 2-to-3-hour practical interview incorporating a live coding and infrastructure automation exercise., • Executive Interview: A final strategic conversation with the firm’s three Founders to discuss corporate vision and collective cultural fit. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleThe Business Consultant (BC) will drive client adoption of the Quantum Metric platform, while ensuring that customers are receiving tangible value through our partnership. The BC engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences. The BC's performance is based on account retention, customer utilization of the platform, and insights provided to customers. • Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements, • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals, • Provide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactions, • Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences, • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations, • Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences, • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders, • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption, • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights, • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features, • Partner with account team to secure renewals and support upsell opportunities through enablement and business value, • Fluent in English with optional Spanish or Italian language skills, • 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services., • Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions, • Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity, • A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage, • Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target, • Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical, • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities, • Must be a self-starter, who thrives in fast-paced, ambiguous environments, • Empathetic to client concerns and passionate about empowering customers to improve their digital experiences, • Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals💻 Recruitment ProcessNote: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest., • Recruiter Screen (30 minutes)- Independent Assessment (1 hour)- Hiring Manager Interview (45 minutes)- Director Interview (30 minutes)- VP, Consulting Services Interview (45 minutes)- Chief Customer Officer Interview (30 minutes)- CEO Interview (30 minutes) 🏆 Perks & BenefitsGroup Health Plans (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendParental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🐉 About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

Business Development Manager Location: MediaCity, Manchester (Hybrid – 2 Days Office / 3 Days Home) Reports To: Sales Director / Commercial Director Salary: £40,000 Basic. £65,000 - £75,000 OTE About the Role We are looking for an ambitious and commercially focused Business Development Manager to join a growing technology solutions provider delivering connectivity, network infrastructure, managed services, cloud connectivity, and cybersecurity solutions to organisations across the UK. This is a hybrid role based from our MediaCity, Manchester office, with an expected working pattern of 2 days per week in the office and 3 days working from home. Travel to customer sites, partner meetings, and industry events will form part of the role. The position offers an excellent opportunity for a driven sales professional who enjoys both winning new business and developing existing customer relationships. The role is split approximately 60% new business development and 40% account management, requiring a consultative approach to identifying customer challenges and delivering tailored technology solutions that create long-term value. Working closely with technical, delivery, and leadership teams, you will play a key role in driving revenue growth, expanding market presence, and strengthening customer partnerships across sectors including public sector, healthcare, education, emergency services, and commercial organisations. Key Responsibilities New Business Development (60%) • Identify, qualify, and secure new business opportunities across target markets., • Build and execute strategic sales plans to achieve and exceed revenue targets., • Generate new opportunities through outbound prospecting, networking, referrals, framework agreements, and market intelligence., • Develop relationships with senior decision-makers including IT Directors, Heads of Infrastructure, Procurement Teams, and Digital Transformation leaders., • Conduct consultative discovery meetings to understand customer objectives, challenges, and technology requirements., • Present and position solutions across connectivity, networking, managed services, cloud connectivity, and cybersecurity., • Prepare and deliver proposals, presentations, and commercial solutions tailored to customer needs., • Manage the full sales lifecycle from initial engagement through to negotiation, contract award, and handover., • Maintain an active and accurate pipeline within the CRM system., • Represent the business at industry events, exhibitions, and networking opportunities. Account Management (40%) • Manage and develop a portfolio of existing customer accounts., • Build strong, long-term relationships with key stakeholders and decision-makers., • Conduct regular account reviews to identify opportunities for growth and service improvement., • Drive customer retention through proactive engagement and exceptional account management., • Identify upselling and cross-selling opportunities across the wider technology portfolio., • Collaborate with internal technical and delivery teams to ensure successful customer outcomes., • Monitor contract renewals and framework opportunities to maximise recurring revenue., • Act as a trusted advisor, ensuring customers remain informed about relevant technologies, solutions, and industry developments. Key Performance Indicators • Achievement of new business revenue and gross profit targets., • Pipeline generation and conversion rates., • Growth within existing customer accounts., • Customer retention and renewal performance., • Forecast accuracy and CRM management., • Contribution to recurring revenue growth., • Customer satisfaction and relationship development. Skills & Experience Essential • Proven experience in a Business Development Manager, Sales Manager, Account Manager, or similar commercial role., • Track record of consistently achieving and exceeding sales targets., • Experience selling technology solutions such as:, • Managed Services, • Telecommunications, • Connectivity, • Network Infrastructure, • Cybersecurity, • Cloud Services, • IT Solutions, • Strong new business hunting skills with the ability to open doors and develop opportunities., • Experience managing and growing existing customer accounts., • Excellent communication, presentation, and negotiation skills., • Consultative and solution-led sales approach., • Ability to engage with both technical and non-technical stakeholders., • Experience using CRM systems for pipeline and opportunity management., • Full UK driving licence. Desirable • Experience selling into Public Sector, NHS, Education, Local Government, Emergency Services, or Enterprise organisations., • Understanding of WAN, LAN, SD-WAN, connectivity solutions, managed networks, cloud connectivity, and cybersecurity services., • Knowledge of public sector procurement frameworks and tender processes., • Existing network of contacts within target sectors. Personal Attributes • Highly motivated and target-driven., • Commercially astute with strong business acumen., • Professional, credible, and confident communicator., • Relationship-focused with a customer-first mindset., • Resilient and proactive in identifying new opportunities., • Organised with excellent time management skills., • Collaborative team player who thrives in a fast-paced environment., • Passionate about technology and helping organisations achieve their goals through innovative solutions. What We Offer • Competitive basic salary, • Uncapped commission structure, • Hybrid working model (2 days office / 3 days home), • Modern office based in MediaCity, Manchester, • Career progression and professional development opportunities, • Pension scheme, • Holiday allowance, • Supportive and collaborative culture, • Opportunity to work with a broad portfolio of leading technology solutions Why Join Us? This is an exciting opportunity to join a forward-thinking technology provider at a time of continued growth. You'll have the autonomy to build new relationships, the support to develop existing customers, and the opportunity to make a significant impact on the business's future success while advancing your own career in a dynamic and evolving technology sector.

Applicants must be based in the UK and have the right to work in the UK even though remote working is available. NET Developer, C#, WPF - Mobile Telecommunications - Crawley, West Sussex. NET Developer to help design and develop the.

Technical Account Manager - SaaS | Contact Centre Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career! Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team. If you are looking for an exciting job opportunity that will future proof your career, read on. The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role. You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Demonstrated technical problem-solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • TCP/IP networking knowledge and VoIP technology exposure, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Account Manager - SaaS, VoIP, SIP If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience Requirements: • 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology., • Sound technical knowledge of TCP/IP networking and VoIP technology., • A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP), • Demonstrated technical problem solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48, • Understanding of basic scripting fundamentals, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony Salary & Benefits: • Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support. Security Clearance: Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years. To be considered for this opportunity, please share your CV and covering information by hitting apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape. Headquartered in Copenhagen, and supported by 400+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it. Join us, and let’s make content discovery simple, powerful, and inspiring! As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across the DACH region, acting as their primary technical expert and trusted advisor. From day one, you’ll lead seamless onboarding experiences, guide complex product integrations, drive adoption, and ensure smooth day-to-day operations. You’ll troubleshoot technical challenges, work closely with cross-functional teams across Europe, and run strategic check-ins to ensure clients extract maximum value from Simply.TV. This role is ideal for candidates with a strong engineering or technical background, capable of working confidently with software systems, APIs, and product integrations. You’ll rapidly develop a deep understanding of our platform, design practical solutions for clients, and guide them through technical implementations and ongoing optimization. Beyond client support, you’ll convert field insights into actionable improvements—translating technical requirements into product enhancements and collaborating closely with Product, Implementation, and Sales teams. You’ll also identify opportunities for growth through technical upselling and solution expansion. Your success will be measured by the technical value you deliver, your ability to solve client challenges, and the lasting impact you create on client operations—while continuing to build strong client relationships. You'll thrive in this role if you: • Serve as the primary technical and commercial contact for clients, guiding them through software integrations and platform usage., • Work autonomously across time zones, staying organized, proactive, and solution-oriented., • Help clients maximize the value of Simply.TV by identifying technical improvements, optimizations, and upsell opportunities., • Monitor client systems and operations, anticipate risks, and coordinate technical fixes with Product and Engineering teams., • Translate client technical requirements into actionable solutions, ensuring smooth implementation and adoption., • Maintain clear documentation of interactions, plans, and action items., • Stay up to date on product updates, technical trends, and media technology, anticipating client needs., • Demonstrate a passion for technology and media innovation, with a proactive, adaptable approach and a strong ability to learn quickly. You'll thrive in this role if you: • Hold a university degree in Engineering, Technology, Computer Science, or equivalent practical experience., • Bring 0–3 years of experience in client-facing technical roles, such as Technical Account Management, Customer Success Engineer, Solutions Engineer, or Sales Engineering, ideally in B2B SaaS or telecommunications., • Demonstrate the ability to analyze client needs, troubleshoot technical challenges, and translate requirements into actionable solutions., • Show a genuine passion for technology, media innovation, and problem-solving in fast-paced environments., • Exhibit proactive, hands-on learning and adaptability, with good communication skills for collaborating with clients and internal teams., • 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content., • 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction., • 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork., • 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily., • 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures., • Language(s): Both German and English (fluent), • Reports to: Head of Technical Account Management, • Employment Type: Freelancer, • Location: Madrid, Spain (preferred) OR Portugal, Germany, Austria, Poland, UK, • Type of Collaboration: Freelancer setup ( Fulltime-40hrs/week) Collaboration based on a freelancer set-up on a full-time allocation basis (40 hours per week).

An exciting opportunity has arisen for an experienced Product Specialist to join a forward-thinking organisation undergoing continued growth. This role offers the chance to become a subject-matter expert across a diverse product portfolio, supporting commercial teams, customers and partners while contributing to ongoing product development and market readiness. As the Product Specialist, you will develop a deep understanding of the organisations solutions and act as a key point of contact for technical queries, demonstrations and training. You will work closely with development teams to shape product requirements and ensure that customer and market needs are clearly represented.Your work will support product launches, customer adoption and the continuous improvement of the product range. Key Responsibilities Technical Support - Providing expert product guidance to commercial teams, particularly during tender processes. Requirements Definition - Working with development teams to specify, refine and prioritise product needs. Cross-Team Coordination - Supporting development activities and ensuring alignment across internal stakeholders. Demonstrations & Training - Delivering product demonstrations, training sessions and technical presentations. Market Insight - Gathering and translating customer and market needs for the UK region. Product Information - Preparing and validating content for marketing materials, launch collateral and technical documentation. Solution Adaptation - Supporting the tailoring of solutions to meet customer requirements. Compliance & Testing - Leading local certification activities and coordinating interoperability or field tests. Launch Support - Supporting product launches, including training campaigns and readiness activities. Stakeholder Engagement - Contributing to internal and external meetings on product capabilities. Competitor Monitoring - Tracking competitor activity and comparing core product offerings. About You You will be a proactive, customer-focused professional with a strong technical understanding and the ability to work effectively across multiple teams. Your communication skills, analytical mindset and attention to detail will be key to your success. We are looking for: Relevant Degree in Engineering, IT, Telecommunications or a related field, supported by experience in Product Specialist, Technical Support, Pre-Sales or Product roles. Experience with Technical Products in any sector involving complex or connected solutions. Cross-Functional Collaboration including experience supporting commercial teams and tender responses. Training & Demonstration Skills with involvement in testing, certifications or validation activities. Requirements Translation - the ability to convert customer and market needs into clear product requirements. Documentation & Launch Experience including technical content and competitive analysis. Communication Strengths - confident, clear and customer-oriented. Language Skills - fluent English required; additional languages are an advantage. Whats on Offer This is an excellent opportunity to join an organisation that values collaboration, innovation and continuous improvement. You will play a key role in shaping product success while developing your expertise in a supportive and engaging environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at hays.co.uk