Head of Loyalty Propositions and Operations
3 days ago
Nottingham
Contract: Permanent Location: Nottingham/London (most of the week will be in our Nottingham Support Office) Lead the future of one of the UK's most iconic loyalty programmes – the Boots Advantage Card. This rare opportunity places you as the custodian of a high‑profile, high‑impact loyalty ecosystem at national scale. This is a pivotal leadership role with dual accountability: defining a market‑leading loyalty proposition and ensuring operational excellence at scale. • Own the Advantage Card proposition and roadmap, defining and delivering a clear short‑, mid‑ and long‑term vision aligned to customer and commercial outcomes., • Lead end‑to‑end programme performance, ensuring operational accuracy, integrity and customer trust at every touchpoint., • Drive proposition innovation, using insight, testing and experimentation to continuously enhance engagement, personalisation and value., • Oversee loyalty operations at scale, including points issuance, rewards fulfilment, governance and performance tracking., • Partner cross‑functionally with Commercial, Digital, Data and Marketing teams to ensure seamless, consistent customer experiences., • Build and lead a high‑performing team, fostering a culture of ownership, pace and continuous improvement., • Embed data‑led decision making, leveraging CRM, digital platforms and analytics to optimise performance and ROI., • Credible, commercially‑minded leader with a strong track record in loyalty and customer strategy., • Significant experience designing and operating loyalty programmes at scale (retail, FMCG, travel or consumer services) with proven commercial impact., • End‑to‑end ownership mindset, taking propositions from strategy through to execution and optimisation., • Strong operational leadership, comfortable managing complexity, governance and performance in a large‑scale environment., • Exceptional stakeholder influence, able to align and inspire senior leaders across a matrix organisation., • A data‑driven approach, using insight, testing and loyalty ecosystems to drive personalisation and engagement., • Proven ability to build, lead and develop high‑performing teams., • Boots Retirement Savings Plan (up to 12% company contribution), • Generous employee discounts for you and a family member, • Enhanced maternity/paternity/adoption leave pay, • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme We are an equal‑opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. #J-18808-Ljbffr