London
Respectfully - PLEASE DO NOY APPLY IF YOU DO NOT MEET OUR REQUIREMENTS.
We're looking for a well-rounded and experienced person to join our reservations team who is experienced in the following;
quoting air fares
selling flights
issuing tickets
You must be fully conversant with Amadeus and have SOLID knowledge of fares and rules. You will be highly sales driven, deliver top customer service, and play a key role within the team.
The ideal candidate:
Will speak Portuguese (Spanish will be considered)
Proficiency in Amadeus
Enthusiastic and motivated
Will be target driven with an aim to over-deliver on your monthly targets
Must have excellent sales skills, good telephone manner, and outstanding customer services skills
Minimum 2 years’ Travel Agency/Tour Operator experience in a target based, sales role (involving selling flights)
Full knowledge of fare types - Nett, ITX, and Published fares along with airline contract rules.
The Role
The role is a varied one, working as part of a small, but very busy team, undertaking a variety of tasks simultaneously, you will need to demonstrate first-class customer service and leadership , quick learning, passion, and ambition.
Your focus will be:
Making flight reservations and booking all travel requirements
Managing amendments, cancellations, and schedule changes
Creating quotes quickly, using airline, hotel, and transfer travel systems and direct hotel contracts for pricing