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Job Title: IT Support Technician Location: Farnborough (Onsite) Salary: £DOE + On Call Bonus Full Time | On-Call Rota Key Skills: Azure, Troubleshooting, IT, Support, ITIL, Microsoft 365, Ticketing We are looking for a customer-focused and technically capable IT Support Technician to join our IT team. This is an exciting opportunity to provide first-line support across a mixed technology environment, supporting both legacy on-premise systems and modern Azure/cloud-based platforms. As a key member of the Support Services team, you will deliver high-quality technical support to internal users, ensuring incidents and service requests are resolved efficiently and professionally. You will also take part in an on-call rota to provide remote support outside standard working hours, in line with business requirements. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering excellent customer service, we’d love to hear from you. What You’ll Be Doing as an IT Support Technician • Providing first-line technical support via phone, email, remote tools, and IT Service Management systems, • Logging, categorising, and prioritising tickets in line with SLAs, • Troubleshooting hardware, software, networking, and account-related issues, • Managing the full lifecycle of corporate iPhones and iPads (provisioning, configuration, support, decommissioning), • Using MDM tools (e.g., Intune or Jamf) to maintain secure and compliant mobile device configurations, • Escalating complex issues to senior or 2nd/3rd line teams where appropriate, • Keeping users informed throughout the lifecycle of their request, • Maintaining accurate documentation and contributing to the knowledge base, • Participating in an on-call rota and responding to priority incidents within agreed timeframes, • Supporting continuous improvement and maintaining compliance with IT and security policies What We’re Looking For as an IT Support Technician Experience • At least 1 year of experience in an IT support or helpdesk role Technical Knowledge • Microsoft Windows and Microsoft 365, • Active Directory / Azure AD account administration, • Basic networking and remote access troubleshooting, • iOS device support (iPhones/iPads), • ITSM and remote support tools (e.g., ServiceNow, BeyondTrust, Cherwell), • ITIL Foundation v4 certification (or willingness to obtain) is desirable. Key Skills & Attributes • Excellent communication and interpersonal skills, • Strong troubleshooting and logical problem-solving ability, • Customer-focused and empathetic approach, • High attention to detail and accuracy, • Ability to manage multiple priorities under pressure, • Comfortable working independently and collaboratively, • Process-driven mindset with a focus on continuous improvement, • Willingness to work flexible hours and participate in an on-call rota Why Join Us? You’ll be part of a supportive and collaborative IT team that values professionalism, service excellence, and continuous improvement. This role offers exposure to modern cloud technologies alongside traditional infrastructure, providing an excellent opportunity to grow your technical skills and develop your career. If you’re ready to take the next step in your IT support career and make a real impact, apply today. Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy

JOB TITLE: IT Deployment & Support Technician (Fixed-Term Contract). Familiarity with IT ticketing systems. Act as the initial point of contact for all IT queries via phone, email, and the HALO ITSM platform.

Ticketing: Sell tickets to the public on match days using our Ticketing system (Secutix), with the ability to up-sell when necessary. Manage all Ticketing and Membership queries.

Sell tickets to the public on match days using our Ticketing system (Secutix), with the ability to up-sell when necessary. Manage all Ticketing and Membership queries.

You will assist customers with ticketing queries, ensuring a smooth entry process and support their use of digital ticketing solutions.

Responsibilities include selling tickets, memberships, and merchandise, as well as managing ticketing inquiries and retail operations.

Candidates should have over 7 years of experience in ticketing or live events and be proficient in ticketing systems. A global sports and entertainment agency in London is seeking an experienced Director – Ticket Management to lead ticketing for the FIFA World Cup 2026.

A prestigious cricket club in Greater London seeks match-day casual workers to provide excellent customer service during events.Responsibilities include selling tickets, merchandise, and efficiently managing queries.Ideal candidates will possess strong communication skills and a customer-focused app

A customer service-oriented company in Greater London is seeking a part-time Customer Service Assistant.You will ensure a professional and friendly experience for passengers traveling with Uber Boats.Responsibilities include selling tickets, managing passenger flow, and maintaining high standards of

Reporting into the Head of Ticketing, you will be responsible for ensuring ticketing platforms, processes and matchday delivery operate smoothly, securely and efficiently, while identifying opportunities for innovation and improvement. As Ticketing Systems Manager, you will be responsible for the en

A leading airline is seeking dedicated customer service representatives to assist passengers with ticket sales and bookings, ensuring a professional and timely response to queries and complaints.Candidates should possess a Grade 12 qualification, have experience in ticket sales, and demonstrate exce

A professional sports team in the Midlands is seeking an experienced Ticketing Systems Manager to oversee ticketing technology and operational delivery. You will lead system configuration and event preparation while ensuring seamless ticketing processes. The ideal candidate will have a strong backgr

A global sports marketing agency is seeking an experienced Director – Ticket Management to lead ticketing operations for the FIFA World Cup 2026.

A global entertainment management firm based in London is seeking an experienced Director – Ticket Management to oversee end-to-end ticketing operations for the FIFA World Cup 2026. You will lead the setup and management of ticketing systems, liaise with FIFA and clients, and ensure a seamless gue

You will manage ticketing processes, oversee parking setups, and work on systems related to access control. A leading football club in the UK is looking for a Ticketing Coordinator for Women’s Football and other events.

We have an exciting new opportunity to join the busy ticketing team as a Ticketing Coordinator. As a Ticketing Coordinator you will support the Ticketing department managing communications with the venue teams and promoters leading up to the event. Supporting the team with event ticketing builds and

A leading sports club in Greater London seeks enthusiastic match-day staff to provide excellent customer service during events.Responsibilities include selling tickets, assisting with membership queries, and supporting retail operations on match days.Ideal candidates are friendly, reliable, and enjo

Role: Ticketing Coordinator (Women s Football & Other Events). Help us deliver a world-class ticketing experience. In this role you will oversee all aspects of the Women s First Team ticketing including season tickets, events, and parking setup, as well as managing and testing the access control sys

A leading event ticketing platform is looking for a Customer Support Specialist to provide outstanding assistance to ticket buyers. The ideal candidate will have 1-3 years of experience in customer service, preferably within the ticketing or live events sector, and must possess excellent communicati

A leading global transportation company is in search of a Field Services Technician to maintain critical fare-collection and gating infrastructure across London.The position offers flexible working hours, competitive salary of £35,420, and extensive benefits including paid health insurance and care

A leading ticket software solutions provider is seeking a Technical Support Analyst to join their fully remote team.This mid-senior level position requires 3 years of customer service and 2 years of technical support experience.Bilingual in French and English is essential.The role focuses on deliver

A leading law firm in Greater London seeks a Service Desk Analyst to provide operational support for technology systems.Responsibilities include diagnosing technical issues, managing user accounts, and ensuring excellent customer service.The ideal candidate should have strong troubleshooting skills

The ideal candidate will lead the on-site ticketing team, ensuring smooth operations and assisting customers with inquiries and issues.

A leading sports club is seeking a Ticketing Systems Administrator to manage and optimize ticketing platforms at Edgbaston Stadium. Ideal candidates will have experience with ticketing systems, especially Secutix, and demonstrate strong problem-solving skills along with a commitment to enhancing cus

Deep expertise in ticketing systems, CRM platforms, and digital ticketing technologies. Manage ticketing communications and guest queries across clients, partners, and VIPs. Recruit, brief, and manage ticketing support staff and external vendors as required for event delivery.

Gateway Ticketing Systems UK Ltd. For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. Gateway Ticketing Systems UK is proud to be an equal opportunity employer.

Sell tickets to the public on match days using our Ticketing system (Secutix), with the ability to up-sell when necessary. Manage all Ticketing and Membership queries.

Join our team at Warwickshire County Cricket Club as a Ticketing Systems Administrator and play a key role in delivering seamless ticketing and membership experiences at Edgbaston Stadium. In this 12-month fixed-term role, you will manage and optimise our ticketing platforms, including Secutix and H

A premier sports organization in Greater London is seeking a Revenue Accountant to manage daily revenue processing and month-end close activities.The ideal candidate will have strong attention to detail, substantial experience in financial reconciliations, and familiarity with accounting controls.Th

In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies. We are seeking seeking an experienced Director – Ticket Management to oversee lead end-to-end ticketing operations and guest management for a major football hospitality programme for the **FIF

A leading transportation service in Greater London seeks a Customer Service Assistant to ensure ticket accuracy and provide high customer care.You will manage the queuing system and work closely with passengers, requiring previous customer service experience, ideally in hospitality or tourism.This r

A transportation company in Greater London is looking for a Customer Services Assistant on a zero-hour contract.The role involves ensuring customers have the correct tickets, managing customer queues, and maintaining high service standards.Ideal candidates will have experience in customer-facing rol

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