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Job Title: Customer Service Agent Location: London, Knightsbridge (Full-Time, On-Site) Company: Welzo About Welzo: Welzo is one of the largest healthcare marketplaces globally, offering over 40,000 health and wellness products across 35 countries. We are committed to providing a seamless experience for our customers while supporting their health and wellness journeys. Role Overview: We are seeking a proactive and empathetic Customer Service Agent to join our dynamic team in London. The ideal candidate will handle customer inquiries across multiple channels, including tickets, emails, calls, and reviews, ensuring an excellent customer experience and maintaining our reputation for exceptional service. Key Responsibilities: Customer Support: Respond promptly and professionally to customer inquiries via email, tickets, and phone calls.Resolve issues related to orders, products, shipping, and account queries. • Manage and respond to customer reviews on platforms such as Trustpilot to maintain a positive brand reputation. • Problem Resolution: • Investigate and resolve customer complaints, escalating complex issues to the appropriate teams when necessary. Identify patterns in customer feedback and provide actionable insights to improve processes. Order Management: Assist customers with order tracking, cancellations, refunds, and replacements. Collaborate with fulfillment and logistics teams to ensure timely order resolutions. Knowledge Maintenance: • Stay updated on Welzo’s product offerings, policies, and procedures to provide accurate information to customers. Update internal knowledge bases with FAQs and common solutions for efficiency. Metrics & Feedback: Strive to achieve individual and team performance targets, such as response times and customer satisfaction scores. Regularly provide feedback to improve customer service processes. Requirements: Previous experience in customer service, preferably in e-commerce or healthcare sectors. Excellent communication skills, both verbal and written. Strong problem-solving skills with the ability to think critically and handle escalations effectively. Experience using customer service software like Zendesk or similar platforms. Ability to manage multiple tasks and prioritize workload efficiently. Empathy, patience, and a customer-first mindset. A proactive approach with a focus on continuous improvement. What We Offer: Competitive salary. âOpportunity to work in a fast-growing healthcare marketplace with a global presence. Comprehensive training and support to develop your skills. • Collaborative and supportive work environment. Join us at Welzo and play a pivotal role in shaping the customer experience for one of the leading healthcare platforms!

Location: North London About Us: We are a small hotel with 10-12 rooms, offering cozy and comfortable accommodations. While we do not provide catering services, we strive to deliver an exceptional guest experience. As new entrants to the hospitality industry, we are seeking an experienced professional to guide us and ensure the efficient and successful operation of our hotel. What We’re Looking For: We are looking for a highly skilled and experienced hotel manager or consultant who is passionate about hospitality and has a proven track record in managing small hotels, guesthouses, or similar properties. The ideal candidate will also have expertise in Airbnb, Booking.com, direct bookings, channel management, and overall operational efficiency. Key Responsibilities: Oversee daily operations of the hotel and ensure smooth functionality. Manage online listings on platforms such as Airbnb, Booking.com, and other OTAs (Online Travel Agencies). Optimise channel management tools to coordinate bookings from multiple platforms and prevent double bookings. Develop strategies to increase direct bookings and reduce dependency on OTAs. Handle guest inquiries, reviews, and feedback professionally. Implement and maintain housekeeping and maintenance schedules. Develop competitive pricing strategies, promotions, and revenue management initiatives. Qualifications and Experience: Proven experience in hotel management or similar roles, ideally in small or boutique hotels. Strong understanding of Airbnb, Booking.com, and other online booking platforms. Hands-on experience with channel managers and property management systems (PMS). Expertise in guest relations and customer service excellence.

Job Title: Commission-Based Sales Representative with Estimation Skills Location: London, UK (Remote/Hybrid) Company Overview: My Trusted Builder is a dynamic and rapidly growing project management company based in London, specializing in construction and property maintenance services. We bring trust, transparency, and efficiency to the building industry, working closely with homeowners and property developers to deliver exceptional results. Role Overview: We are seeking an outgoing, results-driven, and detail-oriented Sales Representative who can not only excel at selling but also has the skills to prepare project estimations. This is a commission-based role offering uncapped earning potential for candidates who thrive in sales and have a knack for numbers. Key Responsibilities: Sales and Client Engagement: Identify and approach potential clients, including homeowners and property developers. Build strong relationships and promote our services effectively. Convert leads into signed contracts by showcasing the value of our services. Project Estimations and Costing: Prepare accurate project estimates using bills of quantities and take-offs. Collaborate with suppliers and subcontractors to gather pricing for materials and services. Ensure estimations align with client requirements and budgets. Relationship Management: Maintain long-term relationships with clients to encourage repeat business and referrals. Provide timely updates to clients and the internal team throughout the sales and estimation process. What We Offer: Generous commission structure with uncapped earning potential ( 5-15% per closed deal). Training and access to tools for preparing professional estimations. Flexibility to work remotely or in a hybrid setup. Opportunities to grow into a full-time role with additional responsibilities. Ideal Candidate: Sales Skills: Outgoing, persuasive, and confident in client interactions. Proven track record in high ticket sales (our contract size starts from £50k to £2m+), preferably in construction or related industries. Analytical and Numerical Skills: Strong ability to work with numbers and prepare accurate cost estimations. Familiarity with bills of quantities, take-offs, and construction pricing. Experience with estimation software or Microsoft Excel is a strong advantage. General Qualities: Highly organized, detail-oriented, and self-motivated. Strong communication and interpersonal skills. Ability to work independently and meet deadlines. Additional Requirements: Comfortable managing both sales and estimation tasks. How to Apply: Send your CV and a brief cover letter explaining why you’re the perfect fit for this role to info at mytrustedbuilder co uk with the subject line “Sales Representative & Estimation Role Application.”

Position Title: Housekeeping Supervisor Department: Housekeeping Reports To: Housekeeping Manager Location: Sidney Hotel Victoria Job Type: Full Time/ Permanent Schedule: 07:30 - 15:30. Pay rate: £13.50 -£14.00 p/h (depending on experience) We have an exciting job opportunity for the right candidate to join our housekeeping family at Sidney Hotel Victoria. If you have the right experience, knowledge and attitude for this position, we would love to hear from you! Job Summary: The Housekeeping Supervisor is responsible for overseeing the day-to-day operations of the housekeeping department. This includes managing housekeeping staff, ensuring cleanliness and maintenance of guest rooms, public areas, and other facilities, and ensuring that housekeeping standards are consistently met. The Housekeeping Supervisor ensures that the highest level of guest satisfaction is achieved by providing quality service, maintaining a safe and clean environment, and assisting in training and motivating the housekeeping team. Key Responsibilities: Supervision and Staff Management: Supervise and coordinate the activities of housekeeping staff. Assign duties to staff and ensure that work is completed according to established standards and schedules. Monitor staff performance and provide guidance and support as needed. Assist in the training, and development of housekeeping team members. Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, safety, and maintenance standards are consistently met. Ensure that rooms are cleaned and prepared according to brand or facility standards, including restocking supplies, replacing linens, and checking for maintenance issues. Monitor cleanliness of corridors, lobbies, stairways, elevators, and other public spaces. Ensure proper inventory levels of cleaning supplies, linens, and equipment. Ensure that inventory is properly managed and stored. Track and report on usage of cleaning products to minimize waste. Guest Service: Respond promptly to guest requests or concerns regarding cleanliness or service. Ensure that guest rooms meet the specific requirements or special requests, such as additional amenities or preferences. Resolve any housekeeping-related guest complaints or issues in a professional and timely manner. Health, Safety, and Compliance: Ensure that housekeeping staff follow all safety protocols, including proper handling of cleaning chemicals and equipment. Maintain a safe working environment by ensuring that the team follows proper cleaning and safety procedures. Ensure compliance with all health, safety, and sanitation regulations and company policies. Communicative and Administrative Tasks: Monitor the performance of housekeeping staff, provide performance reviews, and recommend disciplinary actions when necessary. Assist in scheduling staff to ensure adequate coverage and efficient operations. Work closely with other departments, including Front Desk, Maintenance, to ensure smooth operations. Communicate effectively with the housekeeping team, managers, and other departments to address any issues or updates. Assist in training new housekeeping staff on standard operating procedures, safety practices, and guest service expectations. Qualifications: High school diploma or equivalent; a college degree in Hospitality Management or a related field is preferred. Proven experience (2+ years) in housekeeping or cleaning services, with at least 1 year in a supervisory role. Strong leadership skills with the ability to motivate and manage a team. Excellent organizational and time management skills. Attention to detail and commitment to maintaining high cleanliness standards. Ability to handle stressful situations and resolve conflicts effectively. Strong communication skills, both verbal and written. Knowledge of housekeeping operations, cleaning chemicals, and safety procedures. Ability to work flexible hours, including weekends and holidays.

Lead the day-to-day delivery of facility management services and operations. To promote the highest standards of business ethos and strategically ensuring the most effective use of resources in support of business objectives. To establish, oversee and ensure that any planned preventative maintenance programmes (PPM) are carried out effectively. Arrange works with suppliers and contractors, organising planned and reactive support as required. Responsible for the statutory compliance of required regulations and ensuring all records are kept up to date and ready for inspection by clients or any other professional body. Measure all service activities against recognised standards and propose appropriate and proportionate improvements to meet existing and future requirements .To actively seek out and make efficiency savings and or reductions to the relevant running costs of managed properties. Manage relevant soft-services relating to the aesthetics of the environment reporting faults/issues as appropriate (Cleaning / Maintenance / Redecorations etc) v Oversee the successful delivery and management of all outsourced contracts. Contribute to the development of the annual budget for the proper maintenance of portfolio of managed properties. Help to establish ‘value for money’ strategies for delivering the management services. v Promote innovative ways to add value and reduce costs within the team and associated contracts. v Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment. Develop effective relationships with clients and stakeholders ensuring their satisfaction with service delivery and meet regularly with senior client management to further develop these relationships. v Ensure effective line management of direct reports and demonstrate effective people management skills to support both performance and development of colleagues. Knowledge, Qualifications, Skills & Experience v Good level of general education educated to ‘A’/HND Level as a minimum or equivalent with demonstrable written and numerical skills. v A professional qualification in real estate and/or facilities management (IWFM Level 4+) or relevant experience. An understanding of UK Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives. General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, trip and fall hazards. Proficient in the use of Microsoft office packages including Word, Excel and Outlook. v Continually strives to improve knowledge, skills and abilities to produce the best results. Skills and experience .Quantifiable track record of contractor management (property maintenance, facilities management, catering services) in a multi-site commercial property environment. The ability to communicate effectively and professionally with colleagues, contractors and key stakeholders. Leadership skills with proven experience of leading, supporting and mentoring teams Must be Customer Focused, with a strong drive to deliver 5-star

We are looking for a proactive and detail-oriented Kitchen Assistant to join our dynamic team on a part-time basis in London. The ideal candidate will play a crucial role in maintaining the kitchen's operational flow, ensuring that it meets the highest standards of cleanliness and efficiency. This position is perfect for someone who is passionate about food service and eager to learn. Key Duties and Responsibilities� 1. Food Prep Support: Assist in the preparation of ingredients, and meals, taking and fulfilling orders for delivery apps and in person customers 2. Sanitation and Cleanliness: Maintain the cleanliness and organization of the kitchen, including washing dishes, cleaning surfaces, and disposing of waste in accordance to hygiene standards. 3. Hygiene Compliance: Adhere strictly to health and safety regulations, ensuring all kitchen areas are sanitized and food safety standards are met. 4. Assistance to Chefs: Provide support to chefs during meal preparation, including plating dishes and assembling orders. 5. Inventory Management: Help in tracking kitchen supplies and reporting any shortages or needs for replenishment. 6. Equipment Maintenance: Ensure all kitchen equipment is cleaned and properly stored after use. �Qualifications and Skills 7. Level 2 Hygiene Certificate is desired 8. Prior experience in a kitchen setting is a plus but not essential; training will be provided. 9. A strong understanding of kitchen safety and hygiene practices. 10. Ability to work efficiently in a busy environment. 11. Good communication skills and a positive attitude. 12. Physical ability to handle the demands of the job, including standing for long periods and lifting heavy items. 13. Flexibility to work evenings, �weekends, and holidays as needed. What We Offer 14. Competitive wage.�2. Opportunities for growth within the company.�3. A supportive and friendly team environment.�4. Employee meals and discounts. Job Overview�We are looking for a proactive and detail-oriented Kitchen Assistant to join our dynamic team on a part-time basis in London. The ideal candidate will play a crucial role in maintaining the kitchen's operational flow, ensuring that it meets the highest standards of cleanliness and efficiency. This position is perfect for someone who is passionate about food service and eager to learn. Key Duties and Responsibilities�1. Food Prep Support: Assist in the preparation of ingredients, and meals, taking and fulfilling orders for delivery apps and in person customers 15. Sanitation and Cleanliness: Maintain the cleanliness and organization of the kitchen, including washing dishes, cleaning surfaces, and disposing of waste in accordance to hygiene standards. 16. Hygiene Compliance: Adhere strictly to health and safety regulations, ensuring all kitchen areas are sanitized and food safety standards are met. 17. Assistance to Chefs: Provide support to chefs during meal preparation, including plating dishes and assembling orders. 18. Inventory Management: Help in tracking kitchen supplies and reporting any shortages or needs for replenishment. 19. Equipment Maintenance: Ensure all kitchen equipment is cleaned and properly stored after use. �Qualifications and Skills 20. Level 2 Hygiene Certificate is desired 21. Prior experience in a kitchen setting is a plus but not essential; training will be provided. 22. A strong understanding of kitchen safety and hygiene practices. 23. Ability to work efficiently in a busy environment. 24. Good communication skills and a positive attitude. 25. Physical ability to handle the demands of the job, including standing for long periods and lifting heavy items. 26. Flexibility to work evenings, �weekends, and holidays as needed. What We Offer 27. Competitive wage.� 28. Opportunities for growth within the company.� 29. A supportive and friendly team environment.� 30. Employee meals and discounts.