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- Welzo
Customer Service Agent1 month ago£25000–£30000 yearlyFull-timeLondonJob Title: Customer Service Agent Location: London, Knightsbridge (Full-Time, On-Site) Company: Welzo About Welzo: Welzo is one of the largest healthcare marketplaces globally, offering over 40,000 health and wellness products across 35 countries. We are committed to providing a seamless experience for our customers while supporting their health and wellness journeys. Role Overview: We are seeking a proactive and empathetic Customer Service Agent to join our dynamic team in London. The ideal candidate will handle customer inquiries across multiple channels, including tickets, emails, calls, and reviews, ensuring an excellent customer experience and maintaining our reputation for exceptional service. Key Responsibilities: Customer Support: Respond promptly and professionally to customer inquiries via email, tickets, and phone calls.Resolve issues related to orders, products, shipping, and account queries. • Manage and respond to customer reviews on platforms such as Trustpilot to maintain a positive brand reputation. • Problem Resolution: • Investigate and resolve customer complaints, escalating complex issues to the appropriate teams when necessary. Identify patterns in customer feedback and provide actionable insights to improve processes. Order Management: Assist customers with order tracking, cancellations, refunds, and replacements. Collaborate with fulfillment and logistics teams to ensure timely order resolutions. Knowledge Maintenance: • Stay updated on Welzo’s product offerings, policies, and procedures to provide accurate information to customers. Update internal knowledge bases with FAQs and common solutions for efficiency. Metrics & Feedback: Strive to achieve individual and team performance targets, such as response times and customer satisfaction scores. Regularly provide feedback to improve customer service processes. Requirements: Previous experience in customer service, preferably in e-commerce or healthcare sectors. Excellent communication skills, both verbal and written. Strong problem-solving skills with the ability to think critically and handle escalations effectively. Experience using customer service software like Zendesk or similar platforms. Ability to manage multiple tasks and prioritize workload efficiently. Empathy, patience, and a customer-first mindset. A proactive approach with a focus on continuous improvement. What We Offer: Competitive salary. âOpportunity to work in a fast-growing healthcare marketplace with a global presence. Comprehensive training and support to develop your skills. • Collaborative and supportive work environment. Join us at Welzo and play a pivotal role in shaping the customer experience for one of the leading healthcare platforms!
Immediate start!Easy apply - sunny graphics
Large Format Print and Production Operator1 month ago£12–£14 hourlyFull-timeLondonLarge Format Print and Production Operator We are currently looking for a large format print operator to join our busy team to run various printers. The successful candidate will need to be open to learning new processes as the company grows and expands. The Job Operate large format printing machines and equipment to produce high-quality prints and graphics. Set up and calibrate printing machines according to job specifications, including loading materials, adjusting settings, and ensuring proper color calibration. Monitor printing process to ensure print quality and make adjustments as needed. Prepare and inspect materials for printing, including checking for defects, ensuring proper sizing, and maintaining inventory of printing supplies. Maintain and troubleshoot printing equipment, performing routine maintenance tasks and coordinating repairs when necessary. Collaborate with design and production teams to ensure accurate and timely execution of print jobs. Follow safety protocols and maintain a clean and organized work environment. Assist with finishing tasks such as cutting, trimming, laminating, and mounting prints as required. Keep track of production schedules, prioritize tasks, and meet deadlines. Maintain records of jobs completed, materials used, and other relevant production data. Requirements: 2 years Previous experience with large format printers (preferable) A good knowledge of Illustrator / photoshop & Excel Excellent attention to detail The ability to work to tight deadlines and manage your own workload Great Team work spirit Flexibility in regards to working hours A positive “can do” attitude is essential for any candidate Working Hours: Monday- Friday 10-6pm Job Type: Full-time Pay: From £12.00 per hour Expected hours: 40 per week
Immediate start!Easy apply - Paragraph Hotel
Experienced Hotel Manager2 months ago£10–£30 hourlyPart-timeLondonLocation: North London About Us: We are a small hotel with 10-12 rooms, offering cozy and comfortable accommodations. While we do not provide catering services, we strive to deliver an exceptional guest experience. As new entrants to the hospitality industry, we are seeking an experienced professional to guide us and ensure the efficient and successful operation of our hotel. What We’re Looking For: We are looking for a highly skilled and experienced hotel manager or consultant who is passionate about hospitality and has a proven track record in managing small hotels, guesthouses, or similar properties. The ideal candidate will also have expertise in Airbnb, Booking.com, direct bookings, channel management, and overall operational efficiency. Key Responsibilities: Oversee daily operations of the hotel and ensure smooth functionality. Manage online listings on platforms such as Airbnb, Booking.com, and other OTAs (Online Travel Agencies). Optimise channel management tools to coordinate bookings from multiple platforms and prevent double bookings. Develop strategies to increase direct bookings and reduce dependency on OTAs. Handle guest inquiries, reviews, and feedback professionally. Implement and maintain housekeeping and maintenance schedules. Develop competitive pricing strategies, promotions, and revenue management initiatives. Qualifications and Experience: Proven experience in hotel management or similar roles, ideally in small or boutique hotels. Strong understanding of Airbnb, Booking.com, and other online booking platforms. Hands-on experience with channel managers and property management systems (PMS). Expertise in guest relations and customer service excellence.
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