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  • Customer Service Manager
    Customer Service Manager
    hace 27 días
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

    Inscripción fácil
  • Office Manager
    Office Manager
    hace 1 mes
    £41000–£44000 anual
    Jornada completa
    Wembley

    Duties & Responsibilities: • Oversee day-to-day running of the office, ensuring a safe, organised, and efficient working environment., • Manage office supplies, equipments and maintenance contracts., • Identify areas for improving workflow efficiency and administrative processes., • Develop and implement systems to support operational productivity., • Coordinate office schedules, staff calendars, meeting rooms, and travel arrangements., • Maintain training logs for site operatives., • Ensure meeting rooms, communal areas, and workstation setups are organised and compliant., • Supervise administrative staff, assigning tasks and monitoring performance., • Raise and process purchase orders, supplier invoices, and delivery notes., • Assist with cost tracking, petty cash, expenses, and month-end reporting., • Serve as a key point of contact for clients, suppliers, and subcontractors., • Draft emails, letters, and formal documentation on behalf of management., • Provide administrative support to directors, • Support on boarding processes for new staff, • Ensure adherence to GDPR, data security, health & safety, and company compliance standards. Qualifications, Skills & Experience: • Proven experience as an Office Manager, • Strong organisational, multitasking, and time-management abilities., • Experience managing budgets, procurement, and supplier relationships., • Strong written and verbal communication skills., • Understanding of health & safety, GDPR, and workplace compliance requirements., • Relevant master or bachelor degree.

    Inscripción fácil
  • Van Delivery Driver
    Van Delivery Driver
    hace 1 mes
    £12.5–£17 por hora
    Jornada completa
    Hounslow

    Schedule: Monday to Friday, 07:00 – 17:00 in Hounslow (TW3) Pay: £14–£15 per hour (PAYE) plus holiday pay and pension Contract: Full-time, permanent About the Role Join a two-person crew delivering scaffold towers using a Mercedes Sprinter Luton. You will ensure the safe loading and unloading of goods, complete delivery notes, and provide excellent customer service on multi-drop routes around London. Responsibilities • Conduct daily vehicle checks and ensure safe loading using straps, blankets, and a sack barrow/trolley. Operate the tail-lift as needed., • Perform multi-drop deliveries and collections of scaffold tower sections (no installation involved)., • Complete paperwork and app scanning; manage basic routes and time efficiently., • Collaborate with a Driver’s Mate/Porter for two-person lifts. Requirements • Hold a UK manual B licence (3.5t Luton/Sprinter) and be confident driving in London., • Maintain good manual-handling fitness; be reliable, punctual, and customer-focused., • Undergo a right-to-work check and provide a DVLA licence check code before starting., • Multi-drop experience is desirable; acceptable to have up to 6 points on your licence, but no DD/DR/IN. Benefits • 28 days of paid holiday (5.6 weeks) and automatic enrolment in a pension scheme., • Uniform, PPE, and training are provided. Screening Questions 1. Do you hold a manual UK B licence and can you start at 07:00 Monday to Friday?, 2. How many licence points do you have? Please share your DVLA check code., 3. Briefly describe your recent multi-drop or van experience in London.

    ¡Incorporación inmediata!
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  • Chef crepier
    Chef crepier
    hace 2 meses
    £40000–£50000 anual
    Jornada completa
    London

    WE DO NOT OFFER VISA. PLEASE DON'T APPLY IN YOU DON'T HAVE A PREVIOUS EXPERIENCE IN A CREPERIE. After countless years with us, our amazing chef has decided to move on to new horizons. We are therefore looking for a new chef to take the lead in our kitchen. If you are looking for a new challenge, this might be the opportunity you’ve been waiting for! Location: La Petite Bretagne, 5 Beadon road, W6 0EA Contract : Full time Reports to : General Manager / Owner What you’ll do: • Prepare and cook authentic French crêpes and galettes., • Create seasonal specials and help refine our menu., • Keep food quality, presentation, and taste consistently excellent., • Order ingredients, manage inventory, and minimize waste., • Lead and train kitchen staff (3 members), ensuring teamwork and good communication., • Maintain cleanliness and food safety standards., • Work closely with management to ensure smooth daily service. What we’re looking for: • Experience as a crepier in a traditional French creperie., • Experience in recruitment and training., • Strong skills in French crêpe-making and a love for French cuisine., • A team player with a positive attitude and leadership qualities., • Good organizational and time management skills., • Ability to cope with stress in a busy environment., • Attention to detail and pride in your work., • Food safety certification (or willingness to obtain one)., • Ability to speak French is a plus. What’s in it for you: • Gross salary of £30,000., • Service charge (around £1,000 per month)., • Bonus on sales (on average £600 per month)., • On average a monthly net salary around £3,400., • Free meal on shift., • You are responsible for the kitchen rota so you decide when you work (5 shifts per week)., • Kitchen closes at 21h30 so no Uber at 2am! If you love the idea of making people happy through food — and you can flip a perfect crêpe — we’d love to hear from you!

    ¡Incorporación inmediata!
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  • Van Driver
    Van Driver
    hace 2 meses
    £12.5–£15 por hora
    Jornada completa
    Hounslow

    Schedule: Monday to Friday, 07:00 – 17:00 (mostly) Pay: £14–£15 per hour (PAYE) plus holiday pay and pension Contract: Full-time, permanent About the Role Join a two-person crew delivering scaffold towers using a Mercedes Sprinter Luton. You will ensure the safe loading and unloading of goods, complete delivery notes, and provide excellent customer service on multi-drop routes around London. Responsibilities • Conduct daily vehicle checks and ensure safe loading using straps, blankets, and a sack barrow/trolley. Operate the tail-lift as needed., • Perform multi-drop deliveries and collections of scaffold tower sections (no installation involved)., • Complete paperwork and app scanning; manage basic routes and time efficiently., • Collaborate with a Driver’s Mate/Porter for two-person lifts. Requirements • Hold a UK manual B licence (3.5t Luton/Sprinter) and be confident driving in London., • Maintain good manual-handling fitness; be reliable, punctual, and customer-focused., • Undergo a right-to-work check and provide a DVLA licence check code before starting., • Multi-drop experience is desirable; acceptable to have up to 6 points on your licence, but no DD/DR/IN. Benefits • 28 days of paid holiday (5.6 weeks) and automatic enrolment in a pension scheme., • Uniform, PPE, and training are provided. Screening Questions 1. Do you hold a manual UK B licence and can you start at 07:00 Monday to Friday?, 2. How many licence points do you have? Please share your DVLA check code., 3. Briefly describe your recent multi-drop or van experience in London.

    ¡Incorporación inmediata!
    Sin experiencia
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